Rolex Service extras

[Rolex addict]

Originally Posted by droptopman

LOL, they always want to replace the crystal. I louped mine when I sent it to RSC Dallas in Feb and could not find any "chips" in the crystal. I was doing a full resto so took all their add ons. Oddly a SS bezel for a 16570 was also $240. Every watch I have ever sent in they always say the crystal is chipped....

I've sent 5 in for service. My 16622 had two big scratches on the crystal, so I asked for that to be replaced. RSC said the crystal on my 116619 needed replaced, so I said ok. Nothing was said about the crystal on the other 3.

[nektar]

Originally Posted by Pavlos

Full service. The rest don't bother as long as they say it is waterproof. It is a tool watch.

If you want a watch to look pristine buy a OP or DJ and make sure it stays under the shirt cuff all the time.

Agreed.

[Eric-London]

Originally Posted by ragsk

Hi all,

I gave my Submariner (Kermit) in for service and Rolex via my AD have come back with the following extras

Work deemed necessary:
1. Complete service: £585.00
2. New glass: £139.47 - existing is chipped/fractured
3. New bezel insert: £240.00 - existing is marked
4. New crown: £51.89 - existing is worn and marked

The glass wasn’t chipped or fractured when I handed it in. The AD louped the watch and he found nothing at the time either - I specifically remember him looking very closely at the glass. So is this Rolex being over obsessive about the minutest thing and replacing the glass when it isn’t really required?

Also the bezel at £240 sounds ridiculous. It’s Aluminium - the AD said it’s because the Green one costs far more to produce?! 7 times more?

I didn’t even notice any issues with the crown...but fine I’ll get that replaced.

That's more or less the cost of the first service on my 911 which is due next month. Jeez.

[Chaching]

Originally Posted by joli160

Owning a watch worth several thousands and nagging over a few hundred for a service which is needed only every 10 years or so ?

My thoughts EXACTLY!

[ragsk]

Originally Posted by RolexZen

Sounds like "work deemed necessary" is only to make the watch look brand new, so probably all just cosmetically optional, or did they indicate any mechanical issues that this work would address?

What did you decide? Did you have the watch and bracelet polished by RSC?

Please post before/after pictures, if you get any or all of the work done.

I approved all of the work to be done. Decided to go with Rolexs view of the work required as tbh I dont really have a clue. The only debate for me was the crystal replacement. Havent got the watch back yet but hopefully next week.

[ragsk]

Originally Posted by Chaching

My thoughts EXACTLY!

I repeat what I said in post no 10.

Just because its a small percentage of the watches value doesnt make it ok or beyond question.

As one of the other posters mentioned, I also just had my Porsche Turbo S serviced 7 months ago for less and my Audi R8 Plus just had its 1st service for about half the price. Regardless, please dont judge me for questioning whether work is actually required on a watch service.

Actually I bought this watch for £2,400 in 2005. Lol the service and repair cost is nearly 40% of my purchase price. Is it ok for me to question it now?!

[axjimenez]

It is a fair question to ask for clarification on. Thankfully watches (unlike cars) do not require service as frequently so while it is a notable expense you will hopefully not have to incur it again for many years.

Originally Posted by ragsk

I repeat what I said in post no 10.

Just because its a small percentage of the watches value doesnt make it ok or beyond question.

As one of the other posters mentioned, I also just had my Porsche Turbo S serviced 7 months ago for less and my Audi R8 Plus just had its 1st service for about half the price. Regardless, please dont judge me for questioning whether work is actually required on a watch service.

Actually I bought this watch for £2,400 in 2005. Lol the service and repair cost is nearly 40% of my purchase price. Is it ok for me to question it now?!

[ragsk]

Originally Posted by axjimenez

It is a fair question to ask for clarification on. Thankfully watches (unlike cars) do not require service as frequently so while it is a notable expense you will hopefully not have to incur it again for many years.

[Dirt]

So it's fairly obvious that the watch has had a rather full life.
I would assume you are not into keeping it relatively pristine.

I would simply decline all extras and just get the movement serviced with no polishing.

You don't mention whether the watch is a "Flat 4" with its original bezel insert or not
If it is an all original "Flat 4", then I would most definitely retain the original bezel insert at all costs and make sure they clearly understand this and any other directive.
Put it in writing if necessary.
You are under not bound by any obligations to them what so ever.

I would say that the crystal wouldn't need to be replaced by your account.
The Bezel insert is still fit for purpose and fully functional.
The crown likewise, unless it compromises the water tight integrity of the watch and or they in all honesty can't warrant the work going forward because the crown is deemed to be too damaged.