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Old 3 August 2018, 10:06 PM   #1
Sant476
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Rolex Card

Hi, I bought a new Rolex on about May 15of this year at Mayors.

They told me in about 30 days I would receive my card in the mail. I have not received it yet.

Does anyone know if it usually takes this long or I was misquoted?

Thanks
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Old 3 August 2018, 10:08 PM   #2
JR16
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Quote:
Originally Posted by Sant476 View Post
Hi, I bought a new Rolex on about May 15of this year at Mayors.



They told me in about 30 days I would receive my card in the mail. I have not received it yet.



Does anyone know if it usually takes this long or I was misquoted?



Thanks


Usually you get the card at time of purchase but there have been reports recently on TRF of ADs holding cards for up to a year to discourage intentional flippers.


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Old 3 August 2018, 10:14 PM   #3
REFZ
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Just call them and ask for your card.
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Old 3 August 2018, 10:14 PM   #4
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I would call them today
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Old 3 August 2018, 10:25 PM   #5
HVACPRO
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My wife bought her 114200 from the Rolex boutique "Mayors" in Orlando and walked out with her warranty card. We never left them keeping it as an option. It's your warranty card that you paid for. Call them and get it.
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Old 3 August 2018, 10:30 PM   #6
rolexandrolex
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are rolex going to honor the warranty if there is no customer name written on the card ?
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Old 3 August 2018, 10:40 PM   #7
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Quote:
Originally Posted by HVACPRO View Post
My wife bought her 114200 from the Rolex boutique "Mayors" in Orlando and walked out with her warranty card. We never left them keeping it as an option. It's your warranty card that you paid for. Call them and get it.
+1
From Mayors Tampa, I bought a 116610LV and 116500, in the past couple of months, and walked out with my warranty cards, filled.
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Old 3 August 2018, 10:43 PM   #8
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Quote:
Originally Posted by Sant476 View Post
Hi, I bought a new Rolex on about May 15of this year at Mayors.

They told me in about 30 days I would receive my card in the mail. I have not received it yet.

Does anyone know if it usually takes this long or I was misquoted?

Thanks
What did they say when you rang them and asked for it?
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Old 3 August 2018, 10:58 PM   #9
jtw34240
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You'll get it at between 30 and 45 days. Some of the Mayors stores send warranty cards from the home office in Florida. I know Tampa has theirs on hand and you walk out with it. But they are just slow they will send it to you.
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Old 3 August 2018, 11:08 PM   #10
DP63
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I got my card on the day ... certificate of valuation took 30 days.
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Old 3 August 2018, 11:12 PM   #11
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Call them, have always gotten it in about 30 days. No worries, Mayors is top notch on paperwork.
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Old 3 August 2018, 11:21 PM   #12
superconductor71
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For my SD50 I received my warranty card from my AD in about 40 days.
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Old 3 August 2018, 11:23 PM   #13
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Originally Posted by rolexandrolex View Post
are rolex going to honor the warranty if there is no customer name written on the card ?


I purchased my new T/T Rolex Daytona 116503 (New Model) White MOP 8 Diamonds Dial front a Grey Dealer who I always use, when I’m in the market for a new Watch. The Watch had all of the protective stickers in place & it came with a Warranty Card in my name. It was stamped & dated by the Rolex AD that they sourced it from. I have checked with the Rolex AD in my City who informed me once the Warranty Card is filled out correctly & was swiped at point of sale they would have no problem honouring the Warranty


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Old 6 August 2018, 12:25 AM   #14
Sant476
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thanks, they told me I would get it in the mail in about 30 days, I will go there (boca town center next week)
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Old 6 August 2018, 12:30 AM   #15
Old Geezer
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I purchased my Daytona 3 weeks ago and SD43 yesterday. Warranty cards were filled in with my name and given to me with the purchase.
I would call and check on yours. Seems a bit long to still not have it.
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Old 6 August 2018, 03:06 AM   #16
WF001
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Quote:
Originally Posted by Sant476 View Post
Hi, I bought a new Rolex on about May 15of this year at Mayors.

They told me in about 30 days I would receive my card in the mail. I have not received it yet.

Does anyone know if it usually takes this long or I was misquoted?

Thanks
About 2 weeks for me. Perhaps give your AD a call as others have suggested.
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Old 6 August 2018, 04:18 AM   #17
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Likewise, I would get in touch with them, if you agreed 30 days then it should be with you !
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Old 6 August 2018, 04:36 AM   #18
RJRJRJ
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You probably misheard them and they said 30 years. They are trying to prevent flippers.
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Old 6 August 2018, 04:42 AM   #19
123Blueface
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They did it to me three years ago but I followed up with them at the 30 day mark and went and picked it up in person fearing what has happened to you.
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Old 6 August 2018, 06:29 AM   #20
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They have probably just forgotten, I hope they weren't just shining you on and wont now say they need to hold it for a year for the flippers.
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Old 9 August 2018, 12:40 AM   #21
Sant476
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I called them, they told me that I should have gotten it directly from headquarters in 4 weeks. They checked if it got mailed to the store and it hasn't. Since it has been 11 weeks they are calling headquarters to see where it is.
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