Returning a Rolex

[Vvillie]

My AD reiterated to me several times that they had a ‘no returns’ policy while I was making my purchase.

Not sure whether this is normal.

[77T]

Originally Posted by zengineer

And he was the guy who worked for several ADs wasn't he? A sketchy scenario...I think the reason for the return is a critical missing bit of information along with whether it was worn.

I don’t know.

But I took the question as one that could be asked just the same way it was whether you are a buyer, or if you worked at an AD.


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[Baco Noir]

No. If it was fine in the store and then something happens, it’s covered by the Rolex warranty. End of story.

Would you want to buy one someone took home for a while and then returned?

[David5807]

Originally Posted by MikeyV

I think once it's de-stickered and the warranty card filled out, you're SOL.

This has been the case in my experience

[whattimeyougot]

Yes you should be able to return under the correct and ethical circumstances.


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[R G]

Originally Posted by Seibei

Why would anyone buy a Rolex, just to return it? I don't understand this return o mania.

I am sure they will be happy to take it back as long as it is in the same condition it was when they gave it to you, stickers, etc.

This question has come up before, and no, it’s not as simple as returning it unworn. Consumer rights and retailer terms vary from country to country and in the UK, seemingly from AD to AD.

More recently, AD’s are package selling watches. You have to buy a model that’s not as desirable and they they will sell you the sports SS that you actually want as a bundle.

Someone asked about this the other day where they were going to package-buy and then return one of the pieces.

[TswaneNguni]

Originally Posted by Sublovin

I think your gentleman conduct is forgetting gift giving. Not everyone who purchases a Rolex is purchasing for themselves.

Then the recipient better know exactly what they want .

[TswaneNguni]

Originally Posted by Baco Noir

Would you want to buy one someone took home for a while and then returned?

Nope.No stickers on ..I wont buy .
Display models are packed away and out daily.Sales people and potential customers don't care how they handle it ..bang it everywhere .
They show me a watch,I treat it like someone still needs to buy it ,even if its not me .

[zengineer]

Can I go to Walmart and buy 2 gallons of antifreeze with the buy one get one free deal and then return the full price one but keep the free one?

[datejustrms]

All sales are final is stamped on the receipts of the watches I've purchased from an AD.

[inadeje]

I beleive a few trf members have managed to return watches at gunpoint :)

[Room 101]

I'm glad I don't live in America... your sales and even your attitudes towards returns is very different to Europe and the UK where I have lived. I'm not insulting, merely commenting on the difference. It is quite different. Like all things, I think you get use to where you live and the rules you are under. Anywhere it else it seems alien...

Sure is interesting though :)

[zengineer]

Originally Posted by Room 101

I'm glad I don't live in America... your sales and even your attitudes towards returns is very different to Europe and the UK where I have lived. I'm not insulting, merely commenting on the difference. It is quite different. Like all things, I think you get use to where you live and the rules you are under. Anywhere it else it seems alien...

Sure is interesting though :)

I know it sounds like a horrible place but if you are somehow ever forced to live in the USA I believe you will eventually adjust to our backward ways.

[Room 101]

Originally Posted by zengineer

I know it sounds like a horrible place but if you are somehow ever forced to live in the USA I believe you will eventually adjust to our backward ways.

I'm sure I would. I was born in the UK and have lived in Germany for quite sometime (German family) so I've gotten use to strange customs a few times already.
However, an autobahn near me is completely unrestricted... travelling to work @ 160-200 KPH is something I would miss! And even faster when it's quiet. It is quite enjoyable to have a performance car here.

[inadeje]

Originally Posted by Room 101

I'm glad I don't live in America... your sales and even your attitudes towards returns is very different to Europe and the UK where I have lived. I'm not insulting, merely commenting on the difference. It is quite different. Like all things, I think you get use to where you live and the rules you are under. Anywhere it else it seems alien...

Sure is interesting though :)

I have lived extensively is the UK and USA. Not to slight either country but, in my humble view, the US is by far the better place to live. I’m not sure about Rolex return policies but, most places I shop allow returns of anything here in the US.

[inadeje]

Originally Posted by Room 101

I'm sure I would. I was born in the UK and have lived in Germany for quite sometime (German family) so I've gotten use to strange customs a few times already.
However, an autobahn near me is completely unrestricted... travelling to work @ 160-200 KPH is something I would miss! And even faster when it's quiet. It is quite enjoyable to have a performance car here.

Yes, the home of automotive excellence, Germany, is a pleasurable place to drive cars. The UK seems to have turned into a police state...cctv...cops everywhere...very sad overall attitude...its a shame and, a far cry from the country I knew in the 70s and 80s