Subbie coming back from Dallas

[Atl]

Originally Posted by Ivan

I say give Rolex one more shot to make things right. If nothing comes of the Steve A. guy then email the company directly with the story and include a link to your original post as a last resort. Hopefully someone there will realize the amount of fustration that you been through and make the proper decision.

Best of luck getting this sorted.

Thanks, it means a lot.

[Nicko]

WHy the hell does the AD even have to touch the watch when it comes back from the RSC? My AD did the same thing, dropped it in a plastic bag and even kept the service box. When I got home I notice the bill had the box on it and an anchor as well! I was so excited when I got the watch back that I didn't even look at the paperwork until the other day. I am pissed they would do this. I know Rolex España didn't ship the watch in a baggie. I'm sure they put it in a box and even included an anchor. I received neither of these two things.

[Atl]

Originally Posted by Nicko

WHy the hell does the AD even have to touch the watch when it comes back from the RSC? My AD did the same thing, dropped it in a plastic bag and even kept the service box. When I got home I notice the bill had the box on it and an anchor as well! I was so excited when I got the watch back that I didn't even look at the paperwork until the other day. I am pissed they would do this. I know Rolex España didn't ship the watch in a baggie. I'm sure they put it in a box and even included an anchor. I received neither of these two things.

Now you know EXACTLY how I feel. When I asked them why they don't give customers their watches in the protective foam box, i was told they take up too much room. Are you kidding? It's a very small box. Welcome to my world.

All, thanks for the support, I am sending a registered letter to the President of Rolex USA, as soon as I find out who that is.

[ayecarumba]

Hi Atl,

Why not just call or walk into Frank Brown's office at the Roswell store? I have a hard time believing he wouldn't try to make this right. His office is in the back...you can often see him in/around the Roswell store during business hours...

Maybe that would get this taken care of?

Anyways, sorry to hear about the issue and best of luck getting it resolved. You spent serious $$$ on this and you DESERVE to be treated respectfully and satisfied with the results.


--Paul

[Atl]

Originally Posted by ayecarumba

Hi Atl,

Why not just call or walk into Frank Brown's office at the Roswell store? I have a hard time believing he wouldn't try to make this right. His office is in the back...you can often see him in/around the Roswell store during business hours...

Maybe that would get this taken care of?

Anyways, sorry to hear about the issue and best of luck getting it resolved. You spent serious $$$ on this and you DESERVE to be treated respectfully and satisfied with the results.


--Paul

I emailed him with no response, I truly don't think he could give a damn.

[ayecarumba]

Originally Posted by Atl

I emailed him with no response, I truly don't think he could give a damn.

My experience is emails are the least effective way to get issues resolved...Maybe he didn't get it? A guy like that probably gets 100s of emails a day and who knows if it even made it to his inbox vs spam folder or if it disappeared into cyberspace?

That's why I think trying to reach him directly might work out better.

Good luck!

--Paul