Deeply agitated following Dallas RSC (photo)

[johnbeth]

Originally Posted by kkwn98

Clearly there's a problem and one that needs to be corrected...

But, that said, it's a bit of an assumption on your part that they sent the watch back with a visibly damaged seconds hand and yet chose to ignore it.

The op stated that was how he received the watch. So there is no assumption, The op received the watch with the damage shown and that clearly shows that Rolex Quality Control person did not have quality control in mind as we can visibly see the damage from a photo.

Anyway, that is my twocents

[Golden Ellipse]

Originally Posted by mcurtisal

I've only heard good things regarding the Dallas RSC. It will be fixed and back to new in no time. Why did it get sent in for service though? It looks fairly new.

It is about 1-1/2 years old. Just wanted it re-regulated (running a bit slowly) and the PCLs / case polished up. Great watch, though...can't wait to get it back -- plan to send out this afternoon.

[mitchy]

wow just wow, i knew their qc was slipping a bit but OMG that is disasterous and they had to set the time to test it as well you would think that it would be noticed right???
stir the pot big time over this i hope you get someone fired for this mistake, its not something that should have ever happend!!!
unacceptable Rolex

[smallcandle]

Originally Posted by mitchy

i hope you get someone fired for this mistake, its not something that should have ever happend!!!

IMO, that seems a bit extreme. I'm sure someone will end up being reprimanded for this, but to suggest someone should lose their job is just taking things a bit too far.

[tomchicago]

this is new feature on the 3186 movement: the ability to bend time.

[2th Dr]

Ouch! That hurts to just look at! I'd be furious! I'm sure the'll make it right, but this should not have left RSC like that!

[Gaijin]

Originally Posted by tomchicago

this is new feature on the 3186 movement: the ability to bend time.

Hahaha!


But really... Wow. Just wow.

[WyoWatch]

Ouch! Sorry to hear that. That is very bizarre. All I can say is I am a little nervous as my Sub-C is scheduled to be shipped back to me from RSC Dallas this week. Does everything else look good otherwise?

[rolexertion]

Originally Posted by kkwn98

Clearly there's a problem and one that needs to be corrected...

But, that said, it's a bit of an assumption on your part that they sent the watch back with a visibly damaged seconds hand and yet chose to ignore it.

I often wonder whether it's a bigger insult to have someone deliberately do something incorrectly, or to have them not even care enough to check if it's right before pronouncing it finished.

[TopNotchChach]

time for a new one.

[Golden Ellipse]

OK...not to be a whiny baby....but I think I'm bugged about something else too now.

When your watches with rotating bezel (like my GMT-II) go in for service, it it common for the polishers to round-off the sharb nubs that line the circumference of the bezel? The original grippy "feel" and look of these nubs was awesome; now the edges are a bit rounded and slippery. Is that just part of the game when you do an overhaul?

[tomchicago]

this is all caused by the ceramic bezel insert.

[mgsimmer]

Originally Posted by richard.howe

OK...not to be a whiny baby....but I think I'm bugged about something else too now.

When your watches with rotating bezel (like my GMT-II) go in for service, it it common for the polishers to round-off the sharb nubs that line the circumference of the bezel? The original grippy "feel" and look of these nubs was awesome; now the edges are a bit rounded and slippery. Is that just part of the game when you do an overhaul?

That would bother me too..I thought they used a lathe on those with the purpose to keep those nubs sharp! I'd rather not have it polished if the result is that they get rounded.

[jnkay]

Exactly, the scallops need to remain sharp. There is absolutely no excuse for having polishing those to be even slightly rounded.

[T-Rip]

Originally Posted by smallcandle

IMO, that seems a bit extreme. I'm sure someone will end up being reprimanded for this, but to suggest someone should lose their job is just taking things a bit too far.

Well said, I was going to say the same thing before you did..what happened to the rolex is wrong but like what was said before people are human..the lag time to get it back sucks..but Im sure they will add some extra swag in the box when you get it back..

[RJC]

I didn't know Uri Geller was working for Rolex!!


Seriously though... That is absolutely crap!!

[Johny]

hi any better pics? thank you. i am curious to see where the bend is exactly.

[R.G]

Originally Posted by mitchy

wow just wow, i knew their qc was slipping a bit but OMG that is disasterous and they had to set the time to test it as well you would think that it would be noticed right???
stir the pot big time over this i hope you get someone fired for this mistake, its not something that should have ever happend!!!
unacceptable Rolex

WTF??

I totally agree it's slack and I would be livid. AD's irritate the hell out of me, but saying someone needs to be sacked for this?? Surely not.

Lets assume it was human error - You would want to push the issue in the hope that a punishment is made which will ruin someone's livliehood because of a mistake?? That's not cool.

Reality check - It is just a watch in the grand scheme of things. A mechanical item, which can be fixed and made good.

Weird.

[Rebel]

[Wisconsin Proud]

Is that the new Milgauss hand?

[R.G]

Originally Posted by Wisconsin Proud

Is that the new Milgauss hand?

Ha ha ha brilliant.

[Michael M.]

Ouch!

[Golden Ellipse]

OK, a couple more photos at Johny's request -- but they're with my cell phone here at the office.

Interesting that the second hand does indeed sweep 360 degrees without interference.

[Cru Jones]

Originally Posted by richard.howe

OK...not to be a whiny baby....but I think I'm bugged about something else too now.

When your watches with rotating bezel (like my GMT-II) go in for service, it it common for the polishers to round-off the sharb nubs that line the circumference of the bezel? The original grippy "feel" and look of these nubs was awesome; now the edges are a bit rounded and slippery. Is that just part of the game when you do an overhaul?

Really?? Please post before and after pix. Thanks.

[B. Doggy]

How the heck did they miss that one??

[Johny]

Originally Posted by richard.howe

OK, a couple more photos at Johny's request -- but they're with my cell phone here at the office.

Interesting that the second hand does indeed sweep 360 degrees without interference.

i'm thinking that it split when being pressed on and then maybe went completely during shipping. or maybe just bent during the work being done. if they have polished away your bezel then have a word with them see what they say. it is an almost new watch so how much did they need to remove?

[imono]

What if RSC says it is not their fault?
That no way it would leave their center with a bent second hand?
And a new one will cost you $100.00?

[wdalew5]

Originally Posted by bewithabob

human beings are not perfect...(last time i checked)

Hey now!!!! I am perfect ...just ask me, Ill tell ya....

[Golden Ellipse]

Originally Posted by imono

What if RSC says it is not their fault?
That no way it would leave their center with a bent second hand?
And a new one will cost you $100.00?

Then I'll cough up my $100, recover my Rolex, and report out here. I'm not out to get anyone...just kind of surprised at the strangeness of this whole thing.

[gwozhog]

Anyone who would send there rolex to Dallas should expect nothing less. Everthing about Dallas is horrible. Has anyone been there and tasted the water. I think maybee the RSC Tech drank a glass of it before he installed your second hand.