My Rolex Sucks

[InVision]

I don't know what exactly what model she has, but it could be that she is looking for advice.

Chad could be correct in that it could be magnetized somehow. Once a friend of mine swore off his 2 Subs as pieces of junk. He was a car salesman and carried magnetic dealer tags in his briefcase where he stored his watches when working on cars or needed a low key image. You get the picture. Btw - he store is computer backups in the same briefcase. ;-((

IMHO - If the OP really does like the watch, I would give Rolex one more chance. I would send into a RSC facility with a complete history of what has happened, including the number of services along with personal cost of those repairs. Let the RSC repair or replace the timepiece.

Thx

[B. Doggy]

Silence....

[The Joker]

Yep sorry to hear this.

I don't think you are gonna put people off buying rolex's on this forum unfortunately.

I don't think any of us can give you words of wisdom unless you give more specifics of what was wrong in each occasion, and did rolex tell you what they did each time to repair. A couple of pictures would also help. I can understand if you don't want to go over all of this.

Guys, do you think rolex would replace the entire movement. Is this possible?

Anyway welcome to the forum, and hope you stay and join in the debate.

[smallcandle]

It seems that she just came here to rant and that we'll most likely never hear from her again. And that is too bad because if she were to read some of the helpful advice our members have offered the problem might easily be remedied.

[Jim232118]

Well given the fact that she stated "So now I am left with the option of spreading the word through social media of how poor Rolex customer service is." and "Now, I am telling anyone who will listen how poor their service is, and how disappointing their product is", it appears her intent is to bash Rolex and their customer service. I didn't read anywhere where she asked for advice on how to correct the problem or what could be causing the problem.

She also sated "It has been back to the company for repair 4 times in 5 years!!! Each time it's gone about 3 months. It has been off my arm more than it has been on!". when I do the math, 4 times at 3 months each is 1 year, she stated she has had the watch for 5 years, that's 1 year away for service, 4 years with her. So if it has been off her arm more than on, based on the information provided, it does not appear to be because it has been a "lemon" or unusable.

Rolex warranty is for 2 years, if the watch is five years old, 3 years it has been out of warranty and any repair during those 3 years would be charged. It is unfair to expect a company to repair items free of charge outside of the warranty period, especially if Rolex said it is due to a "blow".

I have no problem with someone wanting to vent, but there is a difference between venting and posting a complaint with the intent to bash a company. If she wanted to solve a problem, she should be asking for advice on how to accomplish this. Telling everyone here how much she thinks Rolex sucks is a slap in the face to everyone here who loves Rolex and actually thinks they make quality products.

[R.G]

Originally Posted by Jim232118

Well given the fact that she stated "So now I am left with the option of spreading the word through social media of how poor Rolex customer service is." and "Now, I am telling anyone who will listen how poor their service is, and how disappointing their product is", it appears her intent is to bash Rolex and their customer service. I didn't read anywhere where she asked for advice on how to correct the problem or what could be causing the problem.

She also sated "It has been back to the company for repair 4 times in 5 years!!! Each time it's gone about 3 months. It has been off my arm more than it has been on!". when I do the math, 4 times at 3 months each is 1 year, she stated she has had the watch for 5 years, that's 1 year away for service, 4 years with her. So if it has been off her arm more than on, based on the information provided, it does not appear to be because it has been a "lemon" or unusable.

Rolex warranty is for 2 years, if the watch is five years old, 3 years it has been out of warranty and any repair during those 3 years would be charged. It is unfair to expect a company to repair items free of charge outside of the warranty period, especially if Rolex said it is due to a "blow".

I have no problem with someone wanting to vent, but there is a difference between venting and posting a complaint with the intent to bash a company. If she wanted to solve a problem, she should be asking for advice on how to accomplish this. Telling everyone here how much she thinks Rolex sucks is a slap in the face to everyone here who loves Rolex and actually thinks they make quality products.

Dude, you've got to understand that when people are upset sometimes they can come across saying irrational things, like I said - read between the lines.

Don't take her gripes so personally. I mean, if it was a small family-run business that you owned and ran I could understand why you were defending it. Let's face it though, it's not is it. It's ROOOOOOOOOOOOLEX!!

She didn't say Rolex sucks, she said HER ROLEX SUCKS, and then she goes on to say about the level of service and how THAT sucks. She even said she would buy another, indicating her recognition of a decent brand providing quality products.

For example, you buy a Mercedes because they have a reputation of being a wonderfully made vehicle. Does this mean that the dealership don't have any idots working there, Nooooooooooooo!!

Read it again - Most of the emphasis is on the run-around she feels that she's getting. Do you not think that MAYBE she really wants to enjoy wearing the Rolex that she loves and this is just all frustration.

PEACE.

[Jim232118]

Originally Posted by R.G

Dude, you've got to understand that when people are upset sometimes they can come across saying irrational things, like I said - read between the lines.

Don't take her gripes so personally. I mean, if it was a small family-run business that you owned and ran I could understand why you were defending it. Let's face it though, it's not is it. It's ROOOOOOOOOOOOLEX!!

She didn't say Rolex sucks, she said HER ROLEX SUCKS, and then she goes on to say about the level of service and how THAT sucks. She even said she would buy another, indicating her recognition of a decent brand providing quality products.

For example, you buy a Mercedes because they have a reputation of being a wonderfully made vehicle. Does this mean that the dealership don't have any idots working there, Nooooooooooooo!!

Read it again - Most of the emphasis is on the run-around she feels that she's getting. Do you not think that MAYBE she really wants to enjoy wearing the Rolex that she loves and this is just all frustration.

PEACE.

I'm not taking her gripes personally, I just don't agree with her comments and her stated intent. I did read her post and it doesn't add up.

Based on the fact that she has not given additional information or commented on anything, it seems that she just wanted to complain. That's fine, just don't expect everyone to agree. I don't expect you to agree with me, and that's fine.

Being a small company or large company has nothing to do with someones actions being justified. If it's wrong, it's wrong.

I don't doubt she wants to enjoy her Rolex, she obviously wouldn't be frustrated if she didn't care. She just didn't seem to care about correcting the current problem, which draws question to her motives.

If I were in her situation and wanted to correct the problem, I would seek advice on this forum so I could enjoy my Rolex.

[Boothroyd]

It will be very interesting to see if we get another post from Taylorgrad, and what the tone of the that post is, and what further details she provides. I am withholding judgement until I see her follow-up. It was only posted 2 hours ago. She may not realize the level of response, with suggestions, that her post would generate. We shall see....

[Zed Homme]

I would think Rolex would warranty the repair work they performed and thus not charge for subsequent repairs. There may be more to this story than meets the eye. Beyond that, I would suggest that the OP sends her watch to Dallas instead of NYC as that RSC seems to be more understanding of a customer's concerns.

I have quite a few Rolexes and have never had the experience that the OP has and the RSC has always been great to me. I hope the OP gets her situation sorted out with a positive result...

[kyle L]

Originally Posted by Jolu

I don't see how that saying has anything to do with this situation. If anything, it seems like a squirrel with perfect vision has been gifted a piece of crap in delicious nut camouflage.

Or the watch could just be a lemon.

[2th Dr]

I'm withholding comment until (if) she posts again. If she does, she's probably hoping for some advise. If she doesn't, then she was just venting. Either case is ok IMHO.






Oh, wait, I just commented, didn't I.

[Oyster1982]

Originally Posted by taylorgrad

I am so disappointed in Rolex. My husband gave me a Datajust with diamonds 5 years ago. It has been back to the company for repair 4 times in 5 years!!! Each time it's gone about 3 months. It has been off my arm more than it has been on! It has never kept good time! It starts off losing time, and then it's almost like something "springs" and then the second hand starts sweeping around and it starts running hours fast. This is a $10,000 watch! I have timex watches that keep better time! My husband has a Rolex also that is just fine. Rolex fixed it free the first time, than charged me $250 the next time, and then $500!! then next time! Supposedly they restored it to "good as new" condition. They said it was my fault, that it had sustained "a blow" of some kind. I'm an accountant not a construction worker. The watch did not sustain a "blow". Now the watch is back in the shop, 6 months after I just got it back. You would think Rolex would be embarrassed! You would think in the name of good customer service they would replace the watch. Nope. I'm supposed to be grateful that they are fixing it free this time!! Wow Rolex! Just accept that it is possible for you to make a "lemon". Customer service goes a long way towards salvaging a customer relationship. So now I am left with the option of spreading the word through social media of how poor Rolex customer service is. I like my watch when I have it. I would have purchased another one, had they replaced it and shown me some consideration. Now, I am telling anyone who will listen how poor their service is, and how disappointing their product is. I wonder how long this next repair will last? Three months?

Did you find out from Rolex what was not working properly. Since the watch is loosing and gaining time it has to be a specific issue relating to the balance wheel, hairspring, and the regulation system. This could be a magnetization problem as well that is affecting the operation of the hairspring and balance wheel. Contact RSC to find out what they have repaired in your watch to find out why its always out of order.

[Jim232118]

I will offer up some friendly advice. If you think your Rolex sucks and you are treated unfairly by Rolex, send the watch to an independent authorized Rolex repair shop so you don't have to deal with Rolex, have the watch fixed, and then sell it. Now you can buy another brand and hopefully everything will work out with no problems.

[TempoKing]

Originally Posted by taylorgrad

I am so disappointed in Rolex. My husband gave me a Datajust with diamonds 5 years ago. It has been back to the company for repair 4 times in 5 years!!! Each time it's gone about 3 months. It has been off my arm more than it has been on! It has never kept good time! It starts off losing time, and then it's almost like something "springs" and then the second hand starts sweeping around and it starts running hours fast. This is a $10,000 watch! I have timex watches that keep better time! My husband has a Rolex also that is just fine. Rolex fixed it free the first time, than charged me $250 the next time, and then $500!! then next time! Supposedly they restored it to "good as new" condition. They said it was my fault, that it had sustained "a blow" of some kind. I'm an accountant not a construction worker. The watch did not sustain a "blow". Now the watch is back in the shop, 6 months after I just got it back. You would think Rolex would be embarrassed! You would think in the name of good customer service they would replace the watch. Nope. I'm supposed to be grateful that they are fixing it free this time!! Wow Rolex! Just accept that it is possible for you to make a "lemon". Customer service goes a long way towards salvaging a customer relationship. So now I am left with the option of spreading the word through social media of how poor Rolex customer service is. I like my watch when I have it. I would have purchased another one, had they replaced it and shown me some consideration. Now, I am telling anyone who will listen how poor their service is, and how disappointing their product is. I wonder how long this next repair will last? Three months?

To tell you the truth it is not unheard for a watch to go back to service
a few times, I guess a matter of bad luck rather than a badly made watch.
Anyway, 99.9999% of all Rolex watches are made like tanks.
Between my friends and me we have owned hundreds if not thousands
of Rolex wristwatches - never had a problem that was not fixed.
and....no...I do not work for Rolex...

[Paulie 50]

Originally Posted by taylorgrad

I am so disappointed in Rolex. My husband gave me a Datajust with diamonds 5 years ago. It has been back to the company for repair 4 times in 5 years!!! Each time it's gone about 3 months. It has been off my arm more than it has been on! It has never kept good time! It starts off losing time, and then it's almost like something "springs" and then the second hand starts sweeping around and it starts running hours fast. This is a $10,000 watch! I have timex watches that keep better time! My husband has a Rolex also that is just fine. Rolex fixed it free the first time, than charged me $250 the next time, and then $500!! then next time! Supposedly they restored it to "good as new" condition. They said it was my fault, that it had sustained "a blow" of some kind. I'm an accountant not a construction worker. The watch did not sustain a "blow". Now the watch is back in the shop, 6 months after I just got it back. You would think Rolex would be embarrassed! You would think in the name of good customer service they would replace the watch. Nope. I'm supposed to be grateful that they are fixing it free this time!! Wow Rolex! Just accept that it is possible for you to make a "lemon". Customer service goes a long way towards salvaging a customer relationship. So now I am left with the option of spreading the word through social media of how poor Rolex customer service is. I like my watch when I have it. I would have purchased another one, had they replaced it and shown me some consideration. Now, I am telling anyone who will listen how poor their service is, and how disappointing their product is. I wonder how long this next repair will last? Three months?

You can't legislate for the minority,sometimes sh.. happens, i think we can all empathise with your situation, but in reality this is a rare occurrence, why not ask the dealer for some recompense for your trouble.

[hsfrank]

I find it strange that she has had a Rolex for 5 years with so many problems and only now joins the forum & posts. Also that she has not responded to the several requests for picts and details

[jamesbondOO7]

This is so obviously a joke.

[2th Dr]

Originally Posted by jamesbondOO7

This is so obviously a joke.

You mean... TROLL ALERT?

[jamesbondOO7]

Originally Posted by 2th DR

You mean... TROLL ALERT?

Please so obvious. What was described might happen with a car, but certainly not a watch, and absolutely certainly not a Rolex.

[forerunner]

Originally Posted by jamesbondOO7

Please so obvious. What was described might happen with a car, but certainly not a watch, and absolutely certainly not a Rolex.

Was this sarcasm?

Nels

[mtrunner]

If she is real then I can understand being frustrated if the watch has been in service that many times. But the one thing that she said more than once was that she wanted Rolex to give her a new watch. We all know that would never happen and is not the policy of Rolex. That is why they have a 2 year warranty. It is like most luxury products, if something breaks it is fixed under warranty. You don't expect to get a new car everytime something needs repaired on your car. It is repaired under warranty. Once the warranty has expired unfortunately the repairs are your responsibility. But she said they were fixing this last issue for free. That sounds like good customer service to me.

[CashGap]

Hit and run post, accomplished what "she" intended. Hopefully, she was using the barbless hooks and our cheeks will heal.

[Oyster1982]

Something seems strange, if I had an issue like this with my watch I would know what caused it to malfunction. When something expensive breaks I would like to know why it broke and what can I and the manufacturer do so the problem is rectified.

[mrbill2mrbill2]

Appears to be a Rolex trashing troll.

[Oyster1982]

Originally Posted by mrbill2mrbill2

Appears to be a Rolex trashing troll.

Well at least we got some entertianment out of it.

[Jim232118]

Quick question, what do you guys mean by troll? Sorry for my ignorance.

[chronoman]

Originally Posted by Jim232118

Quick question, what do you guys mean by troll? Sorry for my ignorance.

a pooh stirrer. trolling for trouble.

[Dan2010]

Jan? Was that you??

[dnagwhogas]

I knew it! Rolex makes crappy watches! When will Rolex ever make a watch that safe to shower with? Or jog with? Or sleep with? (it's not what you think guys)

[EverydayCats]

Originally Posted by taylorgrad

I am so disappointed in Rolex. My husband gave me a Datajust with diamonds 5 years ago. It has been back to the company for repair 4 times in 5 years!!! Each time it's gone about 3 months. It has been off my arm more than it has been on! It has never kept good time! It starts off losing time, and then it's almost like something "springs" and then the second hand starts sweeping around and it starts running hours fast. This is a $10,000 watch! I have timex watches that keep better time! My husband has a Rolex also that is just fine. Rolex fixed it free the first time, than charged me $250 the next time, and then $500!! then next time! Supposedly they restored it to "good as new" condition. They said it was my fault, that it had sustained "a blow" of some kind. I'm an accountant not a construction worker. The watch did not sustain a "blow". Now the watch is back in the shop, 6 months after I just got it back. You would think Rolex would be embarrassed! You would think in the name of good customer service they would replace the watch. Nope. I'm supposed to be grateful that they are fixing it free this time!! Wow Rolex! Just accept that it is possible for you to make a "lemon". Customer service goes a long way towards salvaging a customer relationship. So now I am left with the option of spreading the word through social media of how poor Rolex customer service is. I like my watch when I have it. I would have purchased another one, had they replaced it and shown me some consideration. Now, I am telling anyone who will listen how poor their service is, and how disappointing their product is. I wonder how long this next repair will last? Three months?

Anytime you decide to sell/dump it please pop me a note. I am ALWAYS looking for a deal on a great watch and a disappointed customer is my favorite seller.
P.S. I have a couple extra cats that will make a great trade for your Rolex. I will toss them into our deal.
Here they are, so let's see a picture of the trade-in Rolex: