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Actsulb · 2 March 2013, 04:26 PM

I would have them send me a new one with all th plastics intact. You paid for it and you deserve what you paid for, nothing less!

Rich2putt · 3 March 2013, 02:44 AM

Did you purchase it at Garden City?

rohardi · 3 March 2013, 02:48 AM

Quote:

Originally Posted by Rich2putt

Did you purchase it at Garden City?

Ross Simions at Providence Place.

Rich2putt · 3 March 2013, 06:10 AM

Quote:

Originally Posted by rohardi

Ross Simions at Providence Place.

I was there in February & looked at the 216570 white dial. They wouldn't budge with a discount.

Ross & Simions had a nice display.

rohardi · 11 March 2013, 06:56 AM

So a week after my AD buffed out the scratch and the poor polish mark on the side opposite the crown, I notice that in the right light that both sides of the crown have been completely polished and it was a very poor job. You can only see it if the lighting is just right, but when you can see them, they are plain as day. So I went to my AD and said I paid for a new watch and I wanted to receive a new watch. The manager didn't even flinch. He agreed 100% He immediately went and searched the company's inventory and located one for me. He said once they get it in, we will look it over together to make sure it's perfect. I'm just glad I didn't have to do any haggling or arguing to get my way. I'm glad they are doing the right thing and not putting up a fuss. And yes that is a Rex on my coffee table lol

bondtoys · 2 March 2013, 04:54 PM

Did you ask your relative, if he was trying the watch when it arrived with his watch on the wrist?

These scratches come from trying 2 watches on the same wrist and the crown from the one watch is knocked into the side of the other one.

I am 99% certain, that these damages have not been there when your AD shipped out the watch

Ferrari 312T · 2 March 2013, 09:03 PM

If you are happy now that is great. My first rolex was a 2000 model Gmt master so no chance of stickers there. My newly acquired polar explorer was from 2011 did still have most of the stickers on it

Was nice to peel them off I have to say

travisb · 2 March 2013, 11:57 PM

Great choice with the black ExpII.

Glad it worked out. I would not have been satisfied either..

kilyung · 3 March 2013, 12:17 AM

Nice

gpo1956 · 3 March 2013, 01:26 AM

Seriously?!

lja1821 · 3 March 2013, 01:34 AM

Looks great.. Enjoy

Culley22 · 11 March 2013, 07:03 AM

Wow...

Make a mental note to take a GOOD LOOK at any future purchases. Glad they were kick to rectify the situation...but I guess until the new one is in your hands it really isn't "made right" just yet.

Thanks for the update, and sorry for the headache of a situation!

cop414 · 11 March 2013, 07:53 AM

Wow, that's one reason I took a pair of magnified reading glasses when I went for my Submariner. I studied that watch up close for at least 15 minutes making sure that everything was perfect.
Glad to hear that they are making it right for you. Are we to assume that when they polished it the one doing the polishing went too far and bungled up the crown also?
Keep us posted.

GreatCircle · 11 March 2013, 07:53 AM

And what will happen with this molested watch now ?
There is obviously just one option, put it in the window as a young pre-owned one with a very serious discount, but I'm afraid that's not going to happen....

Feeling sorry for the guy who buys this "new" watch already.....

rohardi · 11 March 2013, 08:38 AM

Quote:

Originally Posted by GreatCircle

And what will happen with this molested watch now ?
There is obviously just one option, put it in the window as a young pre-owned one with a very serious discount, but I'm afraid that's not going to happen....

Feeling sorry for the guy who buys this "new" watch already.....

Seeing as this AD doesn't sell any pre owned, I wonder if they can auction it off to some third party or gray dealer???

Quote:

Originally Posted by cop414

Are we to assume that when they polished it the one doing the polishing went too far and bungled up the crown also?
Keep us posted.

No clue, But I don't really care. As long as they make it right and do the right thing, that's all that matters to me. It's about having the integrity to fix the issue when it arises that matters at this point. Thankfully they have the integrity to do the right thing...

z32turbo · 11 March 2013, 08:00 AM

So glad it worked out for everyone.

unclesallie · 11 March 2013, 08:07 AM

I would not buy a new watch from an AD. Might've done it a long long time ago, but
wouldn't now. That said, IF I bought retail from an AD, they damn well would have the stickers in place, and not one scratch, thass for sure, brother!

VICI · 11 March 2013, 08:10 AM

New = No scratches.

Tell them to leave the stickers on.

Your 'joy' to take them off.

kultschar · 11 March 2013, 08:43 AM

Glad it worked out!

Of course you will get scratches prob within days of wearing it however that is simply not the point, a new watch should be a new watch!!

Enjoy her, im also thinking of joining the Explorer club!!

rohardi · 11 March 2013, 09:00 AM

Quote:

Originally Posted by kultschar

im also thinking of joining the Explorer club!!

DO IT!!!!!!!!!! It's an amazing watch!!!

btinl · 11 March 2013, 09:05 AM

My LV had a scratch on the bracelet when I received it. I called my AD immediately and had a new watch in a week. I am fine with scratches that I cause on the watch, but I won't stand for scratches by an AD on a supposedly brand new, factory-fresh watch.

mikkibarry · 11 March 2013, 09:06 AM

Borrow their loupe. Hubby should have his Explorer II tomorrow. When it arrives, wrist shots and a nod to the trusted seller we bought it from :-) Congrats rohardi!!

SJCal90 · 11 March 2013, 09:07 AM

Wow that's a bummer. Would not have expected such an event from a straight AD purchase. Glad it worked out though!

rohardi · 18 March 2013, 03:29 AM

And then all was right in the world once again...

unclesallie · 18 March 2013, 03:34 AM

glad it all worked out....

Bill pilgrim · 18 March 2013, 04:53 AM

The AD I bought mine from removed the protective plastic in front of me. All there watches in the show cases still had the plastic and bezel protectors on. On a side note I went with a out of state AD the discount I received and the sales tax savings got the price below the non AD prices I had been quoted.

rohardi · 18 March 2013, 08:08 AM

Quote:

Originally Posted by Bill pilgrim

The AD I bought mine from removed the protective plastic in front of me. All there watches in the show cases still had the plastic and bezel protectors on. On a side note I went with a out of state AD the discount I received and the sales tax savings got the price below the non AD prices I had been quoted.

I got a discount off MSRP. I have bought several watches from them in the past so I would expect it. I also didn't pay sales tax as the watch was overnighted to a family member in another state at the AD's expense, and then just had it overnighted back to me :-)

2 March 2013, 04:26 PM	#1
Actsulb 2024 Pledge Member Join Date: Sep 2011 Real Name: Ali Location: California Watch: GMT II (Coke) Posts: 1,747	I would have them send me a new one with all th plastics intact. You paid for it and you deserve what you paid for, nothing less! __________________ A Crown for Every Achievement

3 March 2013, 02:44 AM	#2
Rich2putt "TRF" Member Join Date: Jan 2010 Real Name: Rich Location: MA Watch: TOG, Exp ll white Posts: 549	Did you purchase it at Garden City? __________________ The late, great Jackie Gleason once said, "the greatest waste of money is not spending it".

11 March 2013, 07:03 AM	#12
Culley22 "TRF" Member Join Date: Sep 2012 Location: Nome, AK Watch: amacallit Posts: 719	Wow... Make a mental note to take a GOOD LOOK at any future purchases. Glad they were kick to rectify the situation...but I guess until the new one is in your hands it really isn't "made right" just yet. Thanks for the update, and sorry for the headache of a situation! __________________ 116333, 216570, PAM372

11 March 2013, 07:53 AM	#13
cop414 TRF Moderator & 2024 SubLV41 Patron Join Date: Apr 2012 Real Name: Tim Location: Pennsylvania Watch: 14060M Posts: 72,234	Wow, that's one reason I took a pair of magnified reading glasses when I went for my Submariner. I studied that watch up close for at least 15 minutes making sure that everything was perfect. Glad to hear that they are making it right for you. Are we to assume that when they polished it the one doing the polishing went too far and bungled up the crown also? Keep us posted. __________________ Rolex Submariner 14060M Omega Seamaster 2254.50 DOXA Professional 1200T Card carrying member of TRF's Global Association of Retro-Grouch-Curmudgeons TRF's "After Dark" Bar & NightClub Patron P Club Member #17 2 FA ENABLED

11 March 2013, 08:00 AM	#16
z32turbo "TRF" Member Join Date: Apr 2009 Location: Sea Level Watch: Varies Posts: 6,877	So glad it worked out for everyone. __________________ Instagram @z32turbo

11 March 2013, 06:56 AM	#5
rohardi "TRF" Member Join Date: Aug 2010 Location: Rhode Island USA Watch: 116610LN, 216570 Posts: 787	So a week after my AD buffed out the scratch and the poor polish mark on the side opposite the crown, I notice that in the right light that both sides of the crown have been completely polished and it was a very poor job. You can only see it if the lighting is just right, but when you can see them, they are plain as day. So I went to my AD and said I paid for a new watch and I wanted to receive a new watch. The manager didn't even flinch. He agreed 100% He immediately went and searched the company's inventory and located one for me. He said once they get it in, we will look it over together to make sure it's perfect. I'm just glad I didn't have to do any haggling or arguing to get my way. I'm glad they are doing the right thing and not putting up a fuss. And yes that is a Rex on my coffee table lol

2 March 2013, 04:54 PM	#6
bondtoys "TRF" Member Join Date: Mar 2009 Location: World Watch: 16750 Posts: 2,733	Did you ask your relative, if he was trying the watch when it arrived with his watch on the wrist? These scratches come from trying 2 watches on the same wrist and the crown from the one watch is knocked into the side of the other one. I am 99% certain, that these damages have not been there when your AD shipped out the watch

2 March 2013, 09:03 PM	#7
Ferrari 312T "TRF" Member Join Date: Jun 2012 Location: Sydney, Australia Posts: 9	If you are happy now that is great. My first rolex was a 2000 model Gmt master so no chance of stickers there. My newly acquired polar explorer was from 2011 did still have most of the stickers on it Was nice to peel them off I have to say

2 March 2013, 11:57 PM	#8
travisb 2024 SubLV41 Pledge Member Join Date: Aug 2009 Real Name: Travis Location: FL / NYC Watch: Yes.. Posts: 33,489	Great choice with the black ExpII. Glad it worked out. I would not have been satisfied either..

3 March 2013, 12:17 AM	#9
kilyung 2024 SubLV41 Pledge Member Join Date: Jul 2009 Location: Cave Watch: Sundial Posts: 33,940	Nice

3 March 2013, 01:26 AM	#10
gpo1956 Banned Join Date: Nov 2012 Real Name: Gary Location: Arkansas Watch: GMT Master II C Posts: 57	Seriously?!

3 March 2013, 01:34 AM	#11
lja1821 "TRF" Member Join Date: May 2012 Real Name: Joe Location: NJ Watch: 16613ln Posts: 627	Looks great.. Enjoy

11 March 2013, 07:53 AM	#14
GreatCircle "TRF" Member Join Date: May 2012 Location: European Union Posts: 588	And what will happen with this molested watch now ? There is obviously just one option, put it in the window as a young pre-owned one with a very serious discount, but I'm afraid that's not going to happen.... Feeling sorry for the guy who buys this "new" watch already.....

11 March 2013, 08:07 AM	#17
unclesallie 2024 ROLEX SUBMARINER 41 Pledge Member Join Date: Aug 2007 Real Name: dan Location: Pennsylvania Watch: keystone pocket Posts: 5,917	I would not buy a new watch from an AD. Might've done it a long long time ago, but wouldn't now. That said, IF I bought retail from an AD, they damn well would have the stickers in place, and not one scratch, thass for sure, brother!

11 March 2013, 08:10 AM	#18
VICI "TRF" Member Join Date: May 2012 Real Name: Alex Location: Gotham City Watch: IG: Mr_Right_NYC Posts: 5,672	New = No scratches. Tell them to leave the stickers on. Your 'joy' to take them off.

11 March 2013, 08:43 AM	#19
kultschar "TRF" Member Join Date: Sep 2011 Location: End of the World Watch: PP & Rolex Posts: 1,970	Glad it worked out! Of course you will get scratches prob within days of wearing it however that is simply not the point, a new watch should be a new watch!! Enjoy her, im also thinking of joining the Explorer club!!

11 March 2013, 09:05 AM	#21
btinl 2024 Pledge Member Join Date: Aug 2010 Location: . Watch: on my wrist Posts: 1,971	My LV had a scratch on the bracelet when I received it. I called my AD immediately and had a new watch in a week. I am fine with scratches that I cause on the watch, but I won't stand for scratches by an AD on a supposedly brand new, factory-fresh watch.

11 March 2013, 09:06 AM	#22
mikkibarry "TRF" Member Join Date: Dec 2012 Real Name: Mikki Location: Northern Virginia Watch: Your Six Posts: 1,146	Borrow their loupe. Hubby should have his Explorer II tomorrow. When it arrives, wrist shots and a nod to the trusted seller we bought it from :-) Congrats rohardi!! __________________ No Matter Where You Go - There You Are (and so's your Rolex) Card Carrying Chinese Crested Owner

11 March 2013, 09:07 AM	#23
SJCal90 "TRF" Member Join Date: Jun 2012 Real Name: Steven Location: USA Watch: 16610LV Posts: 163	Wow that's a bummer. Would not have expected such an event from a straight AD purchase. Glad it worked out though!

18 March 2013, 03:29 AM	#24
rohardi "TRF" Member Join Date: Aug 2010 Location: Rhode Island USA Watch: 116610LN, 216570 Posts: 787	And then all was right in the world once again...

18 March 2013, 03:34 AM	#25
unclesallie 2024 ROLEX SUBMARINER 41 Pledge Member Join Date: Aug 2007 Real Name: dan Location: Pennsylvania Watch: keystone pocket Posts: 5,917	glad it all worked out....

18 March 2013, 04:53 AM	#26
Bill pilgrim Member Join Date: Sep 2012 Location: California Watch: GMT Master ll Posts: 34	The AD I bought mine from removed the protective plastic in front of me. All there watches in the show cases still had the plastic and bezel protectors on. On a side note I went with a out of state AD the discount I received and the sales tax savings got the price below the non AD prices I had been quoted.

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