Local AD knows squat...

[LA_LEC]

Glengarry Glen Ross

[AK797]

With ADs Ive found its hit and miss with their watch knowledge but at the Rolex Boutiques they know their stuff.

[Sherwooddavid]

My AD knew all about it and the owner actually brought out a catalog from Basel to show me some pics.

We have only one Rolex AD in this area but they are great and take good care of me !

[Reu]

Originally Posted by AK797

With ADs Ive found its hit and miss with their watch knowledge but at the Rolex Boutiques they know their stuff.

I agree, hit and miss amongst AD's, exactly that!

Having an understanding and knowledge about a product does not equate to selling it, or being able to sell it. It's merely informing/educating a potential buyer about it's features.

Selling something is completely different, something you will rarely, rarely, experience from anyone working in retail.

[Shibak]

Guess what I would expect in a high end jewelry store is to have staff assigned to the department they know about, i.e. watches, diamonds, gold, etc. I would want to hire people who are as excited about the product as I would be. Not an easy thing to do I suppose.

[HRFdez]

Originally Posted by Shibak

I was a bit disappointed with a local high end Rolex dealer today. I walked in asking about the new night/day GMT Master II. The self proclaimed #1 dealer in Michigan knew nothing of the watch to come, and were even stunned when I showed them pictures of it. They claimed they would be the first to receive one when it is released and immediately wanted an 20% deposit to assure me of getting one first! Kind of scary given that fact they didn't know anything of it, let alone a price.

Things that make you go hmmmmmm??????

Unfortunately, most of the don't know anything. All they care for is a commission

[Reu]

Originally Posted by Shibak

Guess what I would expect in a high end jewelry store is to have staff assigned to the department they know about, i.e. watches, diamonds, gold, etc. I would want to hire people who are as excited about the product as I would be. Not an easy thing to do I suppose.

Your expectations are completely understandable and I would imagine shared by many shoppers.

In fact you're right in all you've said here, including making the reference to unenthused staff.

That's retail in most instances for you!!

[GradyPhilpott]

Most sales staff are not trained to deal with customers who are well versed in whatever the sales staff are selling.

It's also a bit unreasonable to expect such, not that it isn't nice to run into sales people who really know their stuff.

I spend a lot of time on the internet researching whatever I want buy that will cost a sum significant enough that a poor decision would represent a clear and costly blunder.

The only thing that I expect from sales staff is honesty. A simple, "I don't know," or "I'll be glad to find out for you," is far better than just lying through their teeth.

But on the whole, it's just better to do your own research, since so much information is readily available, and just let the sales staff handle the transaction.

I'm lucky that at my AD the watchmaker is very skilled and knowledgeable about his craft and his product and while I do spend a lot of time here and elsewhere trying to absorb as much knowledge as possible, he very often informs me of things I don't know or understand and things it might take a good bit of effort or just plain luck to find out.

[Reu]

Originally Posted by GradyPhilpott

Most sales staff are not trained to deal with customers who are well versed in whatever the sales staff are selling.

It's also a bit unreasonable to expect such, not that it isn't nice to run into sales people who really know their stuff.

I spend a lot of time on the internet researching whatever I want buy that will cost a sum significant enough that a poor decision would represent a clear and costly blunder.

The only thing that I expect from sales staff is honesty. A simple, "I don't know," or "I'll be glad to find out for you," is far better than just lying through their teeth.

But on the whole, it's just better to do your own research, since so much information is readily available, and just let the sales staff handle the transaction.

I'm lucky that at my AD the watchmaker is very skilled and knowledgeable about his craft and his product and while I do spend a lot of time here and elsewhere trying to absorb as much knowledge as possible, he very often informs me of things I don't know or understand and things it might take a good bit of effort or just plain luck to find out.

All fair enough, again, if it's retail staff you are making reference to.

[Hairdude1]

We continue to hear stories similar to this, when will AD's learn

[Rashid.bk]

no news here folks, move it along now.