Not very impressed with Rolex service!

[Alligator]

A few of you may remember a post I started several weeks back about my brand new SS Daytona not working correctly (http://www.rolexforums.com/showthread.php?t=307429). I ended up giving the watch back to my AD after just a few days of wearing it and they sent it (with my warranty card) to the Rolex service center. I have a Sub as well, so I had something to wear while it was away.

Well, its been three weeks now, and I finally contacted my AD to find out the status. The AD followed up with their Rolex rep, and the watch was scheduled to arrive the next day (yesterday). Needless to say, I was excited and went to pick it up right when it arrived.

When I pick up the watch, I expected it to look brand new (1) because it was worn only a few days and was new, and (2) because I've heard Rolex makes watches sent in look like new. Imagine my shock when I pick up the watch and see a scratch on the watch back! I'm certain I did not put any scratches on the watch during the few days I actually wore it. I point it out to the AD, and he tells me I can either leave it and they will contact Rolex, or I can take the watch. After spending this much money and not really having a watch to wear, I took it and decided I would live with it until the first service in 5 years. I looked it over in better lighting when I got home, and found more scratches next to the clasp. I figure I'd end up scratching it up there on my own simply by using it, so I decided to ignore these scratches too.

Finally, when I went to leave the store, the AD tells me that Rolex forgot to send back my warranty card. They will have it sent out by mail when it arrives.

I'm happy I have my watch back and I can live with the scratches. I'm just surprised by the fact that it quit working within the first week of use, and the fact that Rolex scratched it up during the service and forgot my warranty card when they returned it. That, and I never heard one word from Rolex directly about selling me a defective product. Most other companies would have immediately replaced it, or at least apologized and would have reassured me they would make it right - but not Rolex. The AD was helpful, and I know it's not their fault. I'm just disappointed, I guess I was hoping Rolex service was better than this.