Trouble in New York. Please help.

[GB-man]

Bummer! I would get an estimate from Rolex but I gather they will recommend a recase. I would let an independent laser weld it.

[denrusso]

ouch! Sorry to see this happen - hopefully you are able to get it corrected to your satisfaction.


dr

[japenney]

Really sorry to hear that. Hope you can get this fixed at minimal cost.

[cop414]

Ouch, that one had to hurt. As others have said as far as the case goes if it's really bothering you laser welding is probably going to be your only choice. Please keep us posted.

[brandrea]

That is really unfortunate.

In addition to replacing the pin and fixing the case, you'll want to have the movement checked. That's a pretty severe impact.

[Racerdj]

The pin should be an easy fix but not the indentations. I hope you get it fixed soon.

[RJRJRJ]

Had that happen to me once, but fortunately there was no damage. Took it to a Rolex authorized service place and they put a new pin in and said it was something like $25(!). I brought up the fact that it was under warranty and they said fine and didn't charge me.

[Boothroyd]

Hope this gets sorted fast. At least you are by an RSC to take next steps, Please keep us posted. Sorry this happened.

[SemperFi]

I feel your pain my friend. Best of luck with the repair.

[strafer_kid]

Originally Posted by climbwithahelmet

Rotten luck. Pin won't be an issue as others have said and should be readily available on the spot. For the case, I would just buff out the rough spots and keep it for now. It's on the underside so not that visible.

Would agree - maybe just take off any rough edges and replace the pin though clearly it would be wise to check how or why it came out....just case there is some other problem that caused it to come loose? Would certainly avoid a new case if possible.

[dominic.warren]

Ouch! Sorry to hear that and good luck.

[southcarolina1801]

So sorry to hear about this. Is this watch still under warranty? Since the pin clearly failed causing this damage, is this something that potentially could be covered under warranty?

[Patton250]

I am very impressed guys. 40 replies and nobody has said " The damage gives it character". "it will bring back special memories"! I'm sure the OP is grateful for that. I know I am.

This is a good lesson for insurance. Somebody else mentioned it above. For roughly a small amount of money a year this world would be covered. If they cannot fix it then it would be replaced at no cost and no deductible.

I hope it gets fixed quick for you. Sorry this happened.

[SeaAndSky]

Originally Posted by Danny83

Needs laser weld

Then let me be the first, General. No it doesn't need welding. A light polish to remove the burrs and smooth out the gouges would be just fine. Sure there will be dents left behind but one would really have to know where to look to see them. I wouldn't sweat it OP. Please share "after" pictures with all of us.

[subtona]

i would walk into wempe at 5 ave & 55st and pick up a spring bar at their service desk.

you can check out their great selection of watches vs put up with RSC B/S.

its a far easier experience.


as far as the nicks, i would just have them polished out or leave it be, as said you won't see it, the idea of laser welding would cause me far more concern.

[crowncollection]

Laser welding job IMHO, the springbar can be replaced by any good watchmaker with z parts account


Sent from my iPhone using Tapatalk

[eonflux]

Originally Posted by Jcscruggsiv

In NYC walking to get some lunch when I noticed my watch felt loose. Before I had time to react it fell from my wrist and smacked the hard pavement.

The pin that connects the clasp to the bracelet had come out. Not only is the pin missing but I also have a major goober where the watch hit the ground. Luckily, I am in NYC and my hotel is a block away from Rolex NYC. My question is 1.) will they replace the pin for me on the spot and 2.) do you think they can buff out the damage at least a little? If so will they charge me? Thanks in advance! Everyone check your pins and screws!

How did the pin get loose?

[Jowatch]

Those dents are bad but any easy fix. I fix them a lot in my Jewelry Shop.

[Chadridv]

Can't say much more than what's already been said. Sorry to hear about this. Good news is that if you intend to keep this watch forever, this area shouldn't be too noticeable while on the wrist. The area should obviously be polished out but mostly for the comfort on the wrist and the movement should be checked. But flipped around its still a beauty!

Best of luck.

[Jcscruggsiv]

Back on the wrist! I had a good experience at the RSC. Comfy leather chairs and pretty Asian women . It look about 30 minutes for the watchmaker to inspect the watch. They replaced the lost screw and made sure the rest were secure. As far as the damage, they inspected the movement and my watch is now running slightly slower than spec (whether this occured due to the fall or was already running slow is anyone's guess, although it was always dead on with my iPhone previous to the incident). They recommended a service, but knowing I am in town visiting from Tennessee, they suggested I wear it and monitor the time myself and decide if it is worth me servicing sooner or later (after about 9 hours or so we are still dead on). This recommendation came before I gave my two cents which I appreciated because I didn't want to be guilted into leaving it unless absolutely necessary.

As far as the god awful goober the pavement left on my case, even a service would not completely remove it. They could definitely improve it, but without replacing the case, there will always be a slight imperfection . Some of you recommended a laser weld which I may look into, but the damage is in a spot that I will never see when on the wrist and can probably live with. Especially after a service. I appreciate everybody's concern and input. This is what makes this place so great. The people. It was pretty gut wrenching when it happened but y'all started making me feel better as soon as I posted. So thank you TRF! . I look forward to supporting some of you in time of need (God forbid!)

[Runnin' Rebel]

ABC Watchwerks in California does great laser work.

[shakin_jake]

will never happen rockin' a NATO

[Rookie52]

Happy you had a decent experience there. Thanks for the update!

[fmc000]

Originally Posted by Jcscruggsiv

Back on the wrist! I had a good experience at the RSC. Comfy leather chairs and pretty Asian women . It look about 30 minutes for the watchmaker to inspect the watch. They replaced the lost screw and made sure the rest were secure. As far as the damage, they inspected the movement and my watch is now running slightly slower than spec (whether this occured due to the fall or was already running slow is anyone's guess, although it was always dead on with my iPhone previous to the incident). They recommended a service, but knowing I am in town visiting from Tennessee, they suggested I wear it and monitor the time myself and decide if it is worth me servicing sooner or later (after about 9 hours or so we are still dead on). This recommendation came before I gave my two cents which I appreciated because I didn't want to be guilted into leaving it unless absolutely necessary.

As far as the god awful goober the pavement left on my case, even a service would not completely remove it. They could definitely improve it, but without replacing the case, there will always be a slight imperfection . Some of you recommended a laser weld which I may look into, but the damage is in a spot that I will never see when on the wrist and can probably live with. Especially after a service. I appreciate everybody's concern and input. This is what makes this place so great. The people. It was pretty gut wrenching when it happened but y'all started making me feel better as soon as I posted. So thank you TRF! . I look forward to supporting some of you in time of need (God forbid!)

Great attitude. Enjoy your watch!

Inviato dal mio A0001 utilizzando Tapatalk

[DCgator]

Happy to hear latest. Wear your watch in good health and it now has a bit of battle scar worth mentioning later down the road.

[Old Expat Beast]

Originally Posted by shakin_jake

will never happen rockin' a NATO

Unless that flimsy buckle breaks.

[Rocket_Man]

If this watch were still under warranty, and the only reason the watch fell was because the pin/screw holding the clasp on came loose and fell out, why wouldn't the case damage be covered under warranty? It is not like he dropped it by accident. It should be considered workmanship.

[sunspot2013]

Always painful to read things like this but I agree with your final assessment - the cosmetic impact damage could have been far, far worse and all things considered as you say it doesn't appear that it would be noticeable while on the wrist in daily wear.

[RichM]

If it had to happen, that's the place for it. Glad they took care of it for you.

[travisb]

Good to see it back on your wrist! Enjoy the city!