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AK797 · 7 October 2016, 04:17 AM

I would return and have RSC deal with it as you have, I recently had a watch with a tiny dust mark on the dial and only visible when the light shone on it from 9 o'clock. I returned it, dial and rehaut imperfections I can't live with these days.

m j b · 7 October 2016, 04:30 AM

Glad to read that the AD is taking care of it. This is the right move; you'll be much happier. No reason that the seller can't chip it some bucks to help with the cost of sending it off.

Portland · 7 October 2016, 05:38 AM

Quote:

Originally Posted by m j b

Glad to read that the AD is taking care of it. This is the right move; you'll be much happier. No reason that the seller can't chip it some bucks to help with the cost of sending it off.

The good news is because I went back to the AD that the seller purchased the piece from, they are going to absorb the shipping costs. That was a nice touch on their end.

WAK4 · 7 October 2016, 05:43 AM

Glad it worked out. How long will it be gone?

Jocke · 7 October 2016, 05:55 AM

See it from a bright side, you got a handmade Tudor.

Investr · 7 October 2016, 06:00 AM

Buy new from ADs or trusted sellers AND no worries....

cop414 · 7 October 2016, 06:02 AM

Thanks for the update, hopefully all will be well once it's returned.

Portland · 7 October 2016, 06:21 AM

Quote:

Originally Posted by WAK4

Glad it worked out. How long will it be gone?

They said anywhere from 3-6 weeks. Apparently that's not uncommon for Rolex.

I had to laugh a little. When the AD assistant manager told me it would be 3-6 weeks for the watch to return from Rolex. He had such a remorseful look on his face, as if he just delivered some terrible news. He must see lots of shocked faces when he tells customers it will be 3-6 weeks. I think that's a reasonable timeframe. I'm thinking it may even be longer than that, but it's not like I don't have other watches to wear.

In the meantime I guess I'll have no choice but to wear this old thing.

Chewbacca · 7 October 2016, 06:39 AM

might as well send it in for service.

the cost of the warranty is built into the cost of the watch anyway --- so, use it because you'd have to disclose the issue if you ever sell it.

the0thrdude · 7 October 2016, 09:21 AM

A fingerprint smudge that I can't wipe off? No No Nope.

Juantxo · 7 October 2016, 09:34 AM

Quote:

Originally Posted by Portland

Update: Took the watch back to the AD from where the watch was originally purchased. The assistant manager held the watch up to the light, took one look, and said "unacceptable".

I handed them my warranty card and off it goes to RSC.

The assistant manager said he thought it looked like glue. Glue?

The watchmaker was there as well. He took a look to offer a second opinion and looked at it and said he thought it looked like fingerprints. A lady that was behind the counter also came over for a peak and she thought it looked like residue from a tool that was used to assemble the watch.

Long story short, everyone agreed it was unusual for a Tudor. They were more than happy to send it in for service on my behalf. They also added a request for Rolex to regulate the movement to run more accurately since they're already going to be opening the watch. My accuracy wasn't bad (+6 seconds a day average) but hey, if they can regulate it better than that why not?

Perfect. Rolex will make it right for you.

Romeojk · 7 October 2016, 10:22 AM

Good job and good luck. I like the backup watch too

Sent from my iPhone using Tapatalk

GradyPhilpott · 7 October 2016, 11:06 AM

Quote:

Originally Posted by Portland

The good news is because I went back to the AD that the seller purchased the piece from, they are going to absorb the shipping costs. That was a nice touch on their end.

Good news all around!

MikeMc · 7 October 2016, 11:09 AM

There is one variable that none of you have mentioned. Rolex looks at the watch, determines that the watch was opened and "manhandled". The seller lied, and you'll have to pay for the repair.

Sent from my iPad using Tapatalk

Ragna · 7 October 2016, 11:26 AM

Quote:

Originally Posted by Portland

The good news is because I went back to the AD that the seller purchased the piece from, they are going to absorb the shipping costs. That was a nice touch on their end.

when i saw the post on top again i was like "omg its been a whole week now.. that hassle still going on for that guy"..

Now im glad to hear its ok

Moonwatch will get a well deserved attention now

Portland · 7 October 2016, 12:48 PM

Quote:

Originally Posted by MikeMc

There is one variable that none of you have mentioned. Rolex looks at the watch, determines that the watch was opened and "manhandled". The seller lied, and you'll have to pay for the repair.

Sent from my iPad using Tapatalk

I seriously hope it hasn't been opened.

The watch back still had the clear sticker with the red stripe on it when I bought it. I know the sticker hasn't been removed because it was kind of tough to remove. Not to say that a watch back couldn't be removed with the sticker in tact, but the watch is in mint condition. Not a scratch or scuff on it. This thing was a safe queen. I'd be shocked if Rolex came back and told me that somebody opened that watch. I guess we'll wait and see.

No SUBctitute · 7 October 2016, 02:06 PM

Quote:

Originally Posted by Portland

Update: Took the watch back to the AD from where the watch was originally purchased. The assistant manager held the watch up to the light, took one look, and said "unacceptable".

I handed them my warranty card and off it goes to RSC.

The assistant manager said he thought it looked like glue. Glue?

The watchmaker was there as well. He took a look to offer a second opinion and looked at it and said he thought it looked like fingerprints. A lady that was behind the counter also came over for a peak and she thought it looked like residue from a tool that was used to assemble the watch.

Long story short, everyone agreed it was unusual for a Tudor. They were more than happy to send it in for service on my behalf. They also added a request for Rolex to regulate the movement to run more accurately since they're already going to be opening the watch. My accuracy wasn't bad (+6 seconds a day average) but hey, if they can regulate it better than that why not?

Is +6 seconds per day average for that watch? After 10 days I'm a minute off? Too much for me.

padi56 · 7 October 2016, 06:00 PM

Quote:

Originally Posted by Portland

You're probably right. I'll give it a few weeks to see if I still notice it. The risk of introducing more issues to the watch doesn't sit well with me. And it's not like the fingerprint is on the backside of the crystal itself. Still, sucks that it's there but it's not the end of the world.

Freaking OCD kicks in hard sometimes.

It looks more like a tiny bit of Fomblin grease from the crystal seal gasket to me and will do no harm whatsoever.

JP Chestnut · 7 October 2016, 10:23 PM

Quote:

Originally Posted by Jack Bauer

If that wasn't disclosed prior to sale, that's unacceptable on the trusted seller's part. How can that not be noticed? That is precisely why I would never buy a watch sight unseen, sorry.

How much time do you think these guys spend on each watch before flipping? Clearly not much in this case.

mjclark32 · 7 October 2016, 10:36 PM

as soon as you noticed it it would continue to bother you, good call sending it in. 3-6 weeks isn't too bad and you'll have a like new better regulated piece

LuminousMaximus · 7 October 2016, 10:39 PM

Quote:

Originally Posted by japenney

I think its too funny how one person is on one end of the spectrum while the other is on the opposite . You have to decide if it bothers you or not

hehe I was going to juxtapose the same two comments...

But yes, we are all people!

By the way, did you get that 16710 yet? I saw a few nice ones in the for sale section...

japenney · 7 October 2016, 10:41 PM

Quote:

Originally Posted by LuminousMaximus

hehe I was going to juxtapose the same two comments...

But yes, we are all people!

By the way, did you get that 16710 yet? I saw a few nice ones in the for sale section...

I'll be posting an incoming thread here in a few minutes. Not quite a 16710 tho.

Sent by my pet Gekko

LuminousMaximus · 7 October 2016, 10:41 PM

Originally Posted by Jack Bauer View Post

Quote:

If that wasn't disclosed prior to sale, that's unacceptable on the trusted seller's part. How can that not be noticed? That is precisely why I would never buy a watch sight unseen, sorry.

If purchased properly, one can always return it.

Don't be sorry... I mean, I have purchased houses sight unseen...

LuminousMaximus · 7 October 2016, 10:44 PM

Quote:

Originally Posted by padi56

It looks more like a tiny bit of Fomblin grease from the crystal seal gasket to me and will do no harm whatsoever.

Is this a Halloween term...?

It's amazing all the new stuff I have never heard of! TY

PatrickJ · 7 October 2016, 10:55 PM

I agree with the moderator.

Kippers · 8 October 2016, 03:20 AM

I would sort it out of I could see the finger prints. I can barely make out my date on my SD4K let alone be able to see this kinds of marks. But yes, it would bother me.

Sent from my SM-G920F using Tapatalk

Portland · 6 November 2016, 05:11 AM

UPDATE: I received a call from the AD on Thursday with an update from Tudor. Apparently the watchmaker that was working on my watch was "appalled" that the piece was allowed to leave the factory with fingerprints on the rehaut ring and that she felt it was "unacceptable". I chuckled a bit when I heard that she was "appalled". This election year has been appalling, but some fingerprints on the rehaut ring?

I also found it classy that they asked my permission for the watchmaker to wear the watch on her wrist for two days while she worked at her bench (and only while she is at the bench) in order to observe the timing accuracy of the movement and it's accuracy behavior throughout the day BEFORE she made adjustments.

I should have it on my wrist in about a week. So far so good.

Paul

the0thrdude · 6 November 2016, 05:21 AM

Hm, just wondering though...If the previous owner you bought it from opened up the watch or had someone else open it, getting the smudges in there, does that affect the warranty in any way?

weeone · 6 November 2016, 07:03 AM

Wow, so glad to hear the AD was willing to work with you and Rolex deemed it unacceptable as well. Seems like great news all around, plus having the accuracy checked on top. Looking forward to hearing once it arrives back to you.

magnetic · 6 November 2016, 07:15 AM

Sounds like Rolex have behaved impeccably and tried to satisy you throughout every stage.
And on a Tudor watch you bought on the secondary.

Glad to hear it has all worked out well. Please post pics on its return.

7 October 2016, 04:30 AM	#32
m j b "TRF" Member Join Date: Mar 2011 Real Name: Michael Location: RTP, NC, USA Watch: ♕& Ω Posts: 5,221	Glad to read that the AD is taking care of it. This is the right move; you'll be much happier. No reason that the seller can't chip it some bucks to help with the cost of sending it off. __________________ Enjoy life - it has an expiration date. Disclaimer: Please note that the avatar is not an accurate representation of how I look. The camera adds 10 pounds...

7 October 2016, 05:55 AM	#35
Jocke 2024 SubLV41 Pledge Member Join Date: Apr 2006 Real Name: Jocke Location: Sweden Watch: A dozen of Rolex's Posts: 22,541	See it from a bright side, you got a handmade Tudor. __________________ This message is written in perfect swenglish. What is best a custom Rolex or a Rolex that is stuck in custom? Buy a professional camera and you´re a professional photographer, buy a flute and you own a flute.

7 October 2016, 06:02 AM	#37
cop414 TRF Moderator & 2024 SubLV41 Patron Join Date: Apr 2012 Real Name: Tim Location: Pennsylvania Watch: 14060M Posts: 72,242	Thanks for the update, hopefully all will be well once it's returned. __________________ Rolex Submariner 14060M Omega Seamaster 2254.50 DOXA Professional 1200T Card carrying member of TRF's Global Association of Retro-Grouch-Curmudgeons TRF's "After Dark" Bar & NightClub Patron P Club Member #17 2 FA ENABLED

7 October 2016, 10:36 PM	#50
mjclark32 "TRF" Member Join Date: Mar 2010 Real Name: MJC Location: PHL USA Watch: IWC, Rolex, AP Posts: 29,232	as soon as you noticed it it would continue to bother you, good call sending it in. 3-6 weeks isn't too bad and you'll have a like new better regulated piece __________________

7 October 2016, 04:17 AM	#31
AK797 2024 Pledge Member Join Date: Feb 2010 Real Name: Neil Location: UK Watch: ing ships roll in Posts: 59,369	I would return and have RSC deal with it as you have, I recently had a watch with a tiny dust mark on the dial and only visible when the light shone on it from 9 o'clock. I returned it, dial and rehaut imperfections I can't live with these days.

7 October 2016, 05:43 AM	#34
WAK4 2024 Pledge Member Join Date: Oct 2008 Real Name: Bill Location: NJ Watch: Always changing Posts: 4,172	Glad it worked out. How long will it be gone?

7 October 2016, 06:00 AM	#36
Investr Banned Join Date: Dec 2010 Real Name: Rick Location: LSU Watch: Constantly changes Posts: 3,815	Buy new from ADs or trusted sellers AND no worries....

7 October 2016, 06:39 AM	#39
Chewbacca Banned Join Date: May 2012 Real Name: CJ Location: Kashyyyk Watch: Kessel Run Chrono Posts: 21,112	might as well send it in for service. the cost of the warranty is built into the cost of the watch anyway --- so, use it because you'd have to disclose the issue if you ever sell it.

7 October 2016, 09:21 AM	#40
the0thrdude Banned Join Date: Jul 2015 Real Name: Chris Location: New York Watch: 16710,116300 Posts: 501	A fingerprint smudge that I can't wipe off? No No Nope.

7 October 2016, 10:22 AM	#42
Romeojk 2024 SubLV41 Pledge Member Join Date: Mar 2013 Real Name: Kevin Location: Cape Cod Watch: Submariner 114060 Posts: 1,973	Good job and good luck. I like the backup watch too Sent from my iPhone using Tapatalk

7 October 2016, 11:09 AM	#44
MikeMc "TRF" Member Join Date: Jun 2013 Location: Oregon Watch: own 18 watches Posts: 117	There is one variable that none of you have mentioned. Rolex looks at the watch, determines that the watch was opened and "manhandled". The seller lied, and you'll have to pay for the repair. Sent from my iPad using Tapatalk

7 October 2016, 10:55 PM	#55
PatrickJ Banned Join Date: Dec 2015 Location: England Posts: 456	I agree with the moderator.

8 October 2016, 03:20 AM	#56
Kippers "TRF" Member Join Date: Feb 2016 Real Name: Alex K Location: England Watch: SD4K, BLNR, Hulk Posts: 397	I would sort it out of I could see the finger prints. I can barely make out my date on my SD4K let alone be able to see this kinds of marks. But yes, it would bother me. Sent from my SM-G920F using Tapatalk

6 November 2016, 05:11 AM	#57
Portland "TRF" Member Join Date: Apr 2016 Real Name: Paul Location: Portland, OR Watch: 116610LN Posts: 434	UPDATE: I received a call from the AD on Thursday with an update from Tudor. Apparently the watchmaker that was working on my watch was "appalled" that the piece was allowed to leave the factory with fingerprints on the rehaut ring and that she felt it was "unacceptable". I chuckled a bit when I heard that she was "appalled". This election year has been appalling, but some fingerprints on the rehaut ring? I also found it classy that they asked my permission for the watchmaker to wear the watch on her wrist for two days while she worked at her bench (and only while she is at the bench) in order to observe the timing accuracy of the movement and it's accuracy behavior throughout the day BEFORE she made adjustments. I should have it on my wrist in about a week. So far so good. Paul

6 November 2016, 05:21 AM	#58
the0thrdude Banned Join Date: Jul 2015 Real Name: Chris Location: New York Watch: 16710,116300 Posts: 501	Hm, just wondering though...If the previous owner you bought it from opened up the watch or had someone else open it, getting the smudges in there, does that affect the warranty in any way?

6 November 2016, 07:03 AM	#59
weeone "TRF" Member Join Date: Oct 2016 Location: NJ/PA Watch: Omega PO 37.5 Posts: 278	Wow, so glad to hear the AD was willing to work with you and Rolex deemed it unacceptable as well. Seems like great news all around, plus having the accuracy checked on top. Looking forward to hearing once it arrives back to you.

6 November 2016, 07:15 AM	#60
magnetic "TRF" Member Join Date: Mar 2015 Real Name: Matt Location: London Posts: 285	Sounds like Rolex have behaved impeccably and tried to satisy you throughout every stage. And on a Tudor watch you bought on the secondary. Glad to hear it has all worked out well. Please post pics on its return.

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