Another AD story with a happy ending.

[kwingy]

Hi all, thought I share a story of my cousin who put himself down for a BLNR in Goldsmiths.
He was 3rd on the list at the time. But having waited for almost a year - he thought he would call him to see how he was doing. There was a new branch manager when he called and they said to him that they couldn't see him on the list. He became a bit concerned and said I have proof that I went in personally and to confirm with the woman who served him at the time that this was correct. The manager then turned around and said that woman does not work there anymore so I don't care what she says. The manager said I can add you on the list now but just to let you know - you will be 35 in the queue.
My cousin at this point left and proceeded to write a long letter of complain to Goldsmith's headoffice. He wasn't expecting a reply if truth be told but much to his suprise he got a phone call the next day from the manager of the Goldsmith's branch apologising and that he will make it right.
Lo and behold a week after that - he got a phone call to say his new BLNR was waiting for him. He was incredibly happy. When he told me the story, I was thinking by all means write a letter but I doubt it will do any good so when they did actually take action I was shocked really.
After reading so many horror stories about AD's here - thought a good one was due.