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mfnj · 14 July 2017, 05:50 AM

Quote:

Originally Posted by Intl House of Time

Buyers are the enemy.

ouch! Max may be a great seller but sometimes words speak volumes when used online or social media and cannot always be taken back or erased. I have no ax to grind but this simple title "Buyers are the enemy" makes me think

seabreeze60 · 14 July 2017, 06:12 AM

My dealer in Long Beach made two mistakes on Rolex trades that was upsetting. He made up for it by giving me my money back in trade and sold me a new gold/stainless DJ 116233 at his cost or dramatically below what the AD in the area was selling the same watch for. The transactions are documented in this OT Swiss TO post in this section.

The key is to keep the customer and that is what the jeweler did. He knew he goofed up and wanted to make it right with me. As a former National Sales Manager of a NASDAQ 1000 company and now running my own company keeping customers is key. I had a large budget when I was working full time to take care of customers in tough situations to make sure that they felt the outcome was fair. We took care of it personally and made sure the customer felt he came out of it feeling like it was a good deal for everyone.

As a thank you I'm taking the dealer and his wife out for a high end dinner. I'll be back at his store as a long term customer.

imperio · 14 July 2017, 06:12 AM

Quote:

Originally Posted by Intl House of Time

We made an honest mistake and promptly refunded you. I have a brigade of people who will happily chime in on this so here it comes....

What does "Buyers are the enemy" mean?

Valenciawatchrepair · 14 July 2017, 06:20 AM

If Buyers are the enemy, you're in the wrong business. Buyers are the lifeblood of your business. Not a good place to be burning bridges!

dnagwhogas · 14 July 2017, 06:27 AM

It's probably a riddle that mere mortals like us won't be able to comprehend. Or is it? #twilightzone

toxicavenger · 14 July 2017, 06:29 AM

Quote:

Originally Posted by mfnj

ouch! Max may be a great seller but sometimes words speak volumes when used online or social media and cannot always be taken back or erased. I have no ax to grind but this simple title "Buyers are the enemy" makes me think

Agreed! Trusted seller or not he isn't one I would do business with if he replies like this.

haven_seeker · 14 July 2017, 07:29 AM

Quote:

Originally Posted by toxicavenger

Agreed! Trusted seller or not he isn't one I would do business with if he replies like this.

Amen to that.

joli160 · 14 July 2017, 08:09 AM

Quote:

Originally Posted by haven_seeker

Amen to that.

Yep

uansari1 · 14 July 2017, 10:38 AM

All I know is that I wouldn't buy from a seller that screws up something so basic. I've recently purchased from two Trusted Sellers here...in both instances I called and asked if the pieces were available, and they were. I agreed the price with both sellers over the phone and asked them to consider the piece sold. In both instances I received exactly what I had agreed to purchase...I don't really see any reason why I shouldn't get what I agreed upon with the seller in real time.

Etschell · 14 July 2017, 10:58 AM

This is enough for me to steer clear.

That and that after market blue ss sub on his main page. http://maxbankin.com/116610-blue.html

Shouldn't bother him after all I am the enemy.

RedwoodDweller · 14 July 2017, 10:59 AM

The lack of communication and disorganization of inventory are enough to make me stay away.

Fredrik · 14 July 2017, 04:46 PM

Quote:

Originally Posted by Etschell

That and that after market blue ss sub on his main page. http://maxbankin.com/116610-blue.html

So Rolex did not manufacture that dial, but it says Rolex? That would be counterfeit then...

tyler1980 · 14 July 2017, 09:55 PM

Quote:

Originally Posted by Fredrik

So Rolex did not manufacture that dial, but it says Rolex? That would be counterfeit then...

apart from OP's issues that would make me steer clear. Calling a fake dial "custom" is

Anything that says Rolex but is not made by Rolex is fake.

brockburst · 14 July 2017, 10:51 PM

Quote:

Originally Posted by LarryKalen

I have been buying watches from Max for at least 3 years now and never an issue, very honest, very respectful professional, one of the best guys in the business. The LONG essay sounds like a exaggeration. You got a refund, mistakes happen, no need to bash anyone.

Lol he was the guy who said "buyers are the enemy" and the OP is the one doing the bashing?

brockburst · 14 July 2017, 10:52 PM

Quote:

Originally Posted by Fredrik

So Rolex did not manufacture that dial, but it says Rolex? That would be counterfeit then...

Looks a lot like the ones I saw in Chinatown in NYC for "very good prices"

toxicavenger · 15 July 2017, 01:39 PM

Quote:

Originally Posted by tyler1980

apart from OP's issues that would make me steer clear. Calling a fake dial "custom" is

Anything that says Rolex but is not made by Rolex is fake.

Agreed. That is one shady company/dude for sure.

bayerische · 15 July 2017, 05:46 PM

Quote:

Originally Posted by imperio

What does "Buyers are the enemy" mean?

It means he wants to go out of business.

haven_seeker · 16 July 2017, 04:34 AM

Quote:

Originally Posted by brockburst

Lol he was the guy who said "buyers are the enemy" and the OP is the one doing the bashing?

All of the people that came to back House of Time have old accounts with very low post counts. Call me paranoid but are they all HIS accounts maybe???

slickrick68 · 16 July 2017, 05:41 AM

imagine a doctor saying his patients are the enemy...

Aceldama · 16 July 2017, 10:45 AM

Wow. Added to my "avoid" list...

bondtoys · 16 July 2017, 03:45 PM

Quote:

Originally Posted by Intl House of Time

We made an honest mistake and promptly refunded you. I have a brigade of people who will happily chime in on this so here it comes....

Count me in as someone who will not buy from you!

I've sent you 2 inquiries about watches that you have been offering for a pretty long time and you did not even bother to reply.

I can't recommend Intl House of Time

hambone1983 · 16 July 2017, 05:02 PM

I don't know how anyone could consider this chain of events an honest mistake by the seller. Plus his attitude sucks.

jstan9 · 10 August 2017, 02:18 PM

Quote:

Originally Posted by abs82

You did refund me, which I've noted above. However, your method of dealing was not at a level that was acceptable to me and which has been confirmed by similar experiences other members have had as well. I certainly do not doubt that you have had successful transactions with others but this specific post was about a negative experience I had with you, and your other sales do nothing to change that.

Of course, you (and your "brigade") are entitled to respond on your behalf but I think your response here speaks for itself.

Again, this was only my experience with you. Good luck with your business and hopefully this can be an instructive experience for both of us.

Don't flame me but the seller did acknowledge the error and fully refunded you. I get it was a hassle but after reading so many fraud horror stories I must conclude this seller is honest. He goofed and made good on it.

Knappo 1307 · 11 August 2017, 12:09 AM

It seems Max has lost his seller status on TRF....

https://www.rolexforums.com/member.php?u=81499

MonBK · 11 August 2017, 04:18 AM

Quote:

Originally Posted by Knappo 1307

It seems Max has lost his seller status on TRF....

https://www.rolexforums.com/member.php?u=81499

I still see his watches for sale?

Knappo 1307 · 11 August 2017, 04:30 AM

Quote:

Originally Posted by MonBK

I still see his watches for sale?

Not anymore: https://www.rolexforums.com/search.p...rchid=17909851

MonBK · 11 August 2017, 04:35 AM

Quote:

Originally Posted by Knappo 1307

Not any more: https://www.rolexforums.com/search.p...rchid=17909851

Oh Yes.

https://www.rolexforums.com/showthread.php?t=440867

Gtecko · 12 August 2017, 12:30 AM

the fact that the OP was told that it was available, that the seller took the money and never contacted the buyer again is warrant enough to let other be aware of the situation. regardless if you bought a watch from him 5 years ago and all went well ... obviously Max doesn't care too much of this customers (and potentially what other thinks here too) that title for his post is petty - goodbye

Tmac478 · 12 August 2017, 01:24 AM

To the OP, thanks for sharing this.
As a small business owner, a mistake like this on such a basic transaction, has me wondering about the competency and efficiency of this seller. I mean, this is what you do.
If and when I've made mistakes that may lose us a valuable customer, a simple refund is not sufficient. I would have compensated the OP with a huge discount on a future sale (and a huge apology). Customers want to believe they are special. They can spend their hard-earned cash at any number of establishments. Intl House of Time posting "buyers are the enemy" sure doesn't help that cause. That's just stupid.

yxc145 · 12 August 2017, 04:37 AM

Quote:

Originally Posted by Tmac478

To the OP, thanks for sharing this.
As a small business owner, a mistake like this on such a basic transaction, has me wondering about the competency and efficiency of this seller. I mean, this is what you do.
If and when I've made mistakes that may lose us a valuable customer, a simple refund is not sufficient. I would have compensated the OP with a huge discount on a future sale (and a huge apology). Customers want to believe they are special. They can spend their hard-earned cash at any number of establishments. Intl House of Time posting "buyers are the enemy" sure doesn't help that cause. That's just stupid.

Very good.
The business made a mistake. Even if he doesn't want to offer anything else, He should at least be apologetic and humble. Not the other way around.

14 July 2017, 06:27 AM	#35
dnagwhogas "TRF" Member Join Date: Sep 2010 Real Name: MauiBacerdo Location: Chicago Watch: N :Learn Posts: 902	It's probably a riddle that mere mortals like us won't be able to comprehend. Or is it? #twilightzone __________________ P-Club Member # 7 Time is what prevents everything from happening at once.

14 July 2017, 10:38 AM	#39
uansari1 "TRF" Member Join Date: Nov 2013 Location: Doha, Qatar Watch: Polar 16570 Posts: 535	All I know is that I wouldn't buy from a seller that screws up something so basic. I've recently purchased from two Trusted Sellers here...in both instances I called and asked if the pieces were available, and they were. I agreed the price with both sellers over the phone and asked them to consider the piece sold. In both instances I received exactly what I had agreed to purchase...I don't really see any reason why I shouldn't get what I agreed upon with the seller in real time. __________________ Explorer II 16570 Polar (3186) GMT Master II 116710LN GMT Master II 126710BLRO (jubilee) Explorer 124270 Omega Seamaster GMT 50th Anniversary

14 July 2017, 10:58 AM	#40
Etschell "TRF" Member Join Date: Dec 2013 Location: FL Watch: platinum sub Posts: 15,884	This is enough for me to steer clear. That and that after market blue ss sub on his main page. http://maxbankin.com/116610-blue.html Shouldn't bother him after all I am the enemy. __________________ If you wind it, they will run. 25 or 6 to 4.

14 July 2017, 06:12 AM	#32
seabreeze60 "TRF" Member Join Date: May 2017 Real Name: Dan Location: USA Watch: Tudor, Carl F. Buc Posts: 1,580	My dealer in Long Beach made two mistakes on Rolex trades that was upsetting. He made up for it by giving me my money back in trade and sold me a new gold/stainless DJ 116233 at his cost or dramatically below what the AD in the area was selling the same watch for. The transactions are documented in this OT Swiss TO post in this section. The key is to keep the customer and that is what the jeweler did. He knew he goofed up and wanted to make it right with me. As a former National Sales Manager of a NASDAQ 1000 company and now running my own company keeping customers is key. I had a large budget when I was working full time to take care of customers in tough situations to make sure that they felt the outcome was fair. We took care of it personally and made sure the customer felt he came out of it feeling like it was a good deal for everyone. As a thank you I'm taking the dealer and his wife out for a high end dinner. I'll be back at his store as a long term customer.

14 July 2017, 06:20 AM	#34
Valenciawatchrepair Banned Join Date: Aug 2015 Location: Ellijay, GA Posts: 1,504	If Buyers are the enemy, you're in the wrong business. Buyers are the lifeblood of your business. Not a good place to be burning bridges!

14 July 2017, 10:59 AM	#41
RedwoodDweller "TRF" Member Join Date: Jul 2017 Real Name: Bob Location: Santa Cruz, CA Watch: SD43 Posts: 200	The lack of communication and disorganization of inventory are enough to make me stay away.

16 July 2017, 05:41 AM	#49
slickrick68 "TRF" Member Join Date: May 2010 Location: North East Watch: anything shiny Posts: 375	imagine a doctor saying his patients are the enemy...

16 July 2017, 10:45 AM	#50
Aceldama "TRF" Member Join Date: Jul 2013 Location: Central Cal Watch: Dads Omega Cal 601 Posts: 707	Wow. Added to my "avoid" list...

16 July 2017, 05:02 PM	#52
hambone1983 2024 Pledge Member Join Date: Aug 2016 Real Name: Rick Location: Greenville, SC Posts: 1,293	I don't know how anyone could consider this chain of events an honest mistake by the seller. Plus his attitude sucks.

11 August 2017, 12:09 AM	#54
Knappo 1307 2024 SubLV41 Pledge Member Join Date: Sep 2011 Real Name: Jason Location: USA Watch: Sea Dweller Posts: 8,561	It seems Max has lost his seller status on TRF.... https://www.rolexforums.com/member.php?u=81499

12 August 2017, 12:30 AM	#58
Gtecko "TRF" Member Join Date: Apr 2017 Location: Halifax Posts: 518	the fact that the OP was told that it was available, that the seller took the money and never contacted the buyer again is warrant enough to let other be aware of the situation. regardless if you bought a watch from him 5 years ago and all went well ... obviously Max doesn't care too much of this customers (and potentially what other thinks here too) that title for his post is petty - goodbye

12 August 2017, 01:24 AM	#59
Tmac478 "TRF" Member Join Date: Feb 2014 Real Name: Tony Location: SF Bay Area Watch: RG Skydweller Posts: 1,469	To the OP, thanks for sharing this. As a small business owner, a mistake like this on such a basic transaction, has me wondering about the competency and efficiency of this seller. I mean, this is what you do. If and when I've made mistakes that may lose us a valuable customer, a simple refund is not sufficient. I would have compensated the OP with a huge discount on a future sale (and a huge apology). Customers want to believe they are special. They can spend their hard-earned cash at any number of establishments. Intl House of Time posting "buyers are the enemy" sure doesn't help that cause. That's just stupid.

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