Shocking Experience with a Reseller. Is it me?

[AdamW]

I called a pretty well known reseller today looking for more info on a Tuxedo DJ they had listed as unworn. In fact they had two listed as new. She said they didn't have the watch but they would get one. It would be the price of a new DJ because it would be new. In fact, NONE of the watches listed that said "Call for price" were in stock. Dozens of them. None in stock. Total false advertising.

When I informed her that they didn't make the Tuxedo dial any more and hadn't for quite a while, she said she could find the dial and put it on a new watch!!!! She offered to make me a Frankenwatch! For the price of new. And thought Rolex would honor the warranty? WTF???

The way she said it, it seems like it's something that's a regular occurrence. Like they mix and match all the time.

Now, I have a very large collection of watches. Only two Rolex ( A coke GMT II and an AirKing) but many other luxury brands and this is my first foray into buying from a reseller. Am I missing something here? Is this kind of stuff common practice? Makes my want to run screaming with my credit card in hand back to my AD.

Not sure if it's appropriate to list the name so I will hold off but if a moderator says it's ok, I will. PM if you want the info.

What say you all?