Why Do ADs Say Stupid Stuff?

[Bxtek]

Just out of curiosity, do salespeople at ADs have some sort of special or direct training from Rolex? Or, do they just learn from the other sales people or the AD store manager? As most you already know, even when you encounter a sales "specialist" at a car dealership (who is supposed to know everything about their product), a lot of times you get some dumb@ss that doesn't know a darn thing! Their only goal is to make a sale and will hand you whatever BS they can to try to close the deal. I suspect there are people like this working at Rolex ADs too?

[sasilm2]

I am pretty sure training is in the product but no sales training per say

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[mray6375]

Originally Posted by padi56

No more stupid than many of the posts on forum lately.

I was going to say the same thing! My watch is .0005 of a second off, the crown is not straight when tightened, the dial is a little off when I use my loupe, which watch should I wear to church?

[watchwatcher]

Don't just limit it to AD's...I hear stupid stuff all day long. Sometimes, even on TRF.

[c41006]

So a Rolex AD is going to be completely out of Rolex watches for months including through the holiday season? Makes sense

[Rolerx]

I honestly find that I know more about the watches than the AD. They don’t know rven know refs


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[Gotgolf52]

Not all salesman lying to make a sale. My guy seem humble and honest when I ask him which watch is most in demand or color options, he gave me his opinions and inline with most of our opinions. I just purchased a SS SkyD white dial from him and he said blue are more popular and command higher premium in grey markets. I wouldn’t hesitate to buy more from him.

[Etschell]

Originally Posted by No SUBctitute

I visited a couple ADs today, looking to try on a blue dial DJ41 with oyster bracelet. I need up trying on a fluted DJ with oyster and black diamond dial. It looked surprisingly good and understated.

However, I thought it was unnecessary for the salesman to say to me, as he pointed to a half full DJ case, "You better buy it today, that case is going to be empty next week and Rolex isn't going to send us any more until next year.

just respond, i work for rolex. i bet he would backpedaled so quick

[Providence Collector]

The reason for any and all sales discourse? Two acronyms from the movie Glengarry Glen Ross come to mind;

1. ABC - Always Be Closing
2. AIDA - Attention, Interest, Decision, Action

[R G]

Originally Posted by Providence Collector

The reason for any and all sales discourse? Two acronyms from the movie Glengarry Glen Ross come to mind;

1. ABC - Always Be Closing
2. AIDA - Attention, Interest, Decision, Action

These apply in environments where hard-closing is required, not retail.

‘Most’ who are working in a retail environment won’t have this sort of training/instinct. Mainly because retail type ‘sales’ are nothing to do with closing (and don’t require that sort of method) and also the calibre of ‘majority’ of retail ‘sales’ people is low-grade, hence working there.

People who work in retail, especially the stores who stick Rolexes, should recognise that a polite and courteous service is all that’s needed. Any urgency created by shop staff is cringe-inducing.

Go to a Patek boutique, offering Patek only. No embarrassing one-liners, no urgency, just offering help where needed, if you don’t already know about something with ref to the watch you’re wanting to buy.

After all, anyone walking in to an AD is a green light. Existing interest demonstrated. Many Rolex AD’s have lost a guaranteed sale because they are buffoons.

[SLS]

Originally Posted by padi56

No more stupid than many of the posts on forum lately.

Surely you can't be serious!

[joli160]

Originally Posted by R G

These apply in environments where hard-closing is required, not retail.

‘Most’ who are working in a retail environment won’t have this sort of training/instinct. Mainly because retail type ‘sales’ are nothing to do with closing (and don’t require that sort of method) and also the calibre of ‘majority’ of retail ‘sales’ people is low-grade, hence working there.

People who work in retail, especially the stores who stick Rolexes, should recognise that a polite and courteous service is all that’s needed. Any urgency created by shop staff is cringe-inducing.

Go to a Patek boutique, offering Patek only. No embarrassing one-liners, no urgency, just offering help where needed, if you don’t already know about something with ref to the watch you’re wanting to buy.

After all, anyone walking in to an AD is a green light. Existing interest demonstrated. Many Rolex AD’s have lost a guaranteed sale because they are buffoons.

[GBD]

Originally Posted by CRM114

I would have roundhouse kicked him in the head and then done gymnast handsprings out the door, down the sidewalk, and up onto my horse tied to a parking meter and galloped out of town whooping and hollering, emptying my Peacemakers at the sky.

This made me laugh out loud and nearly spit out my coffee. Thanks for that!

[Bigblu10]

Originally Posted by padi56

No more stupid than many of the posts on forum lately.

Totally agreed.

[huncho]

sounds like something i'd hear at tourneau lol

[UnicoJG]

The AD wants your business now!
The day there is a DJ shortage is the day everyone should panic!

[nick c]

Originally Posted by padi56

No more stupid than many of the posts on forum lately.

Bingo

[bonovox]

There is a BMW dealership near here that clearly has a policy similar to this stupidity. Whenever you test drive a car, regardless of if it's on a busy Saturday or the first 30 minutes of a Tuesday morning when there is not another customer in sight, when you step back into the dealership to chat with the sales rep, another rep will immediately walk over and say, "I need the keys to that car you just drove. I have an interested buyer." It's all very dramatic, very obvious, and stupid as is this statement from this AD. As you say, they say stupid stuff.

I will say in the US, the pond looks dry for our local AD's until further notice. Certainly appears to be the case in the mile high city.

[GB-man]

Those DJs are hot hot hot. You should have copped for resale.

[nektar]

Originally Posted by No SUBctitute

I visited a couple ADs today, looking to try on a blue dial DJ41 with oyster bracelet. I need up trying on a fluted DJ with oyster and black diamond dial. It looked surprisingly good and understated.

However, I thought it was unnecessary for the salesman to say to me, as he pointed to a half full DJ case, "You better buy it today, that case is going to be empty next week and Rolex isn't going to send us any more until next year.

Not experienced.

[oysterflexer]

Because they're trash salesreps who are complacent. Rolex is such a strong brand they could be rude to every customer and still make sales.

Originally Posted by No SUBctitute

I visited a couple ADs today, looking to try on a blue dial DJ41 with oyster bracelet. I need up trying on a fluted DJ with oyster and black diamond dial. It looked surprisingly good and understated.

However, I thought it was unnecessary for the salesman to say to me, as he pointed to a half full DJ case, "You better buy it today, that case is going to be empty next week and Rolex isn't going to send us any more until next year.

[TheRolexKingofLV]

I'd of bet him a Daytona C he was full of bull$hit!

[SomeEngineer]

Originally Posted by mray6375

I was going to say the same thing! My watch is .0005 of a second off, the crown is not straight when tightened, the dial is a little off when I use my loupe, which watch should I wear to church?

Hey man, you know any ADs that can get me a BLRO at a discount?

[thomaspp]

I’ve come full circle on this kind of stuff. They just want to make sales, and buy food on the tables I can’t blame the guys as they are dealing with really tough circumstances


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[imgook]

Sounds like you need a spoon of cement.

[77T]

Late to the conversation but there is some truth in the argument that the salestron was beyond the mark by trying to close you on “availability”.

Many of these reps sell multiple products at an AD. Very few are true Rolex specialists. And depending upon the AD, they get varying levels of professional sales training.

I’ve met owners/managers who know more about Rolex than their reps at one AD and then go to another where the owner/manager is more focused on other products.

We can beat this topic every week for another 10 years and you’ll still run into good & bad reps.




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[Investr]

Originally Posted by padi56

No more stupid than many of the posts on forum lately.

Can I get an AMEN!!!!!!!!!!!!!!!!!!!!!

[cvo]

I would not put too much into his comment. He was just trying to see how serious you were about pulling the trigger on your DJ.

I would have said sometime like, "it is all good, I can wait until next spring after Basel 2019 to see the new models before I make up my mind."

When people try to rush me, makes me want to slow down even more. 😊

[jpsmoove]

I prefer not to be lied to by idiots when paying thousands of dollars.

[mike2k]

When I picked up my sub the AD said that all submariners (up to and including TT) and black GMTs were at minimum a six month wait. Then I see others pick up subs and others within six weeks from the same area ADs. I don't know what to believe anymore.

Funny thing, I was on a minimum 3 month wait for my sub (full payment upfront). I had no contact from my AD. At about 2.5 months I inquired about shipment and so happens "it's due to arrive tomorrow". Coincidence?



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