Returning a Rolex

[supersam80]

Originally Posted by tyler1980

i think Australia from what i remember has the most generous return/refund/flaw protections there are.

You're probably out of luck here if you change your mind, but good must be fit for purpose and last a reasonable amount of time

For example, even though bmw provides a 2 year warranty (I think), if your engine died after 4 years bmw would be forced to repair or replace the engine because it can be reasonably expected that the engine in such an expensive car would last longer than 4 years.

Same as with a TV or whitegood, if it dies say 6 months after the 12 month warranty the manufacturer can be forced to repair or replace

There's a lot of grey areas and I don't know how long an expensive watch would be expected to last.

[NeoAnderson]

Yes, but alwyas put it on a CC for the backing support.

[solrac6262]

Originally Posted by tgoddu

I'm going to make this simple and see what kind of response I get...

Should you be able to return a Rolex if purchased at an AD?

Have you bought one and returned it before? If so, did they charge a restocking fee?

more info. what model, problem?

[Calatrava r]

Its frankly hard to return luxury watches to the retail ADs. When a watch is sold the papers are filled out in the new owners name and the sale logged in with the manufacturer. The AD could take the watch back but they would have to sell it then as a "used" watch. Most watches take a huge hit so it can be difficult. Many ADs offer a store credit within a short period if the watch is complete and in unworn condition. Used watches are completely different. They are already "used" so many sellers take them back within short time spans in same condition sold, less shipping, all the time.

[edyu]

I just came back from Oahu and the new AD there told me that they have a policy that you can return the watch within 2-5 years for the full value you paid as store credit. I found that to be phenomenal if I wasn't misled.

[LesserBlackDog]

Whether you can do a return and the associated policies (restocking fee, etc) will vary based on the seller. My understanding is that for most ADs, once you leave the store with the watch, it is yours and at most they might take it back for store credit toward a watch of equal or greater value if it's still in absolutely pristine, unworn condition.

[Hodog16]

Originally Posted by mk2jag

Talk to the AD about returns before you buy.....

Exactly. When my sister and I bought a Datejust for my mother, I wanted to make sure she liked it first, so I asked the AD what return/exchange policy they could do.

This was back before Rolex changed everything, so they said keep stickers on and we'll keep warranty card and leave it blank until you confirm it's a keeper.

She loved it, so the AD filled out the card, and I picked it up a week later.

[doboy007]

Originally Posted by edyu

I just came back from Oahu and the new AD there told me that they have a policy that you can return the watch within 2-5 years for the full value you paid as store credit. I found that to be phenomenal if I wasn't misled.

My AD has a similar policy, but need to upgrade to PM.

[jimcameron]

So how many buyers should be able to return a new Rolex bought from an AD? 1, 2, ....5? Personally, if I bought a bnib watch from an AD that had been bought, paid, and owned by anyone else for any length of time, I would not be a happy buyer. It's a second hand watch.

[Lou wants a Rolex]

Originally Posted by mk2jag

Talk to the AD about returns before you buy.....

They made it very clear to me after I buy it I can not return it. He then clearly asked me do I want to continue with the purchase.

It was the terms I agreed to. I am extremely happy with my purchase.

[train-time]

Most of the ADs that I have dealt with will not accept a return and the receipt generally states so in the fine print. I had one once that did, however the watch was still in the box with all stickers and tags. They charged a 10% restocking fee and also had the nerve to charge the fee that they incur with Rolex to re-issue a blank warranty card to them for future sale.

[joli160]

In the NL if you buy in person from a brick and mortar store you have no right to return any item. Most shops though grant you a week or so.

Funny thing is if you buy online i.e. from a trusted seller by law you have 14 days to return.

[timeldn]

It depends on the AD. When I purchased mine, before I proceeded with the purchase. The sales person made it very clear, after removing the stickers and sizing the bracelet I could not return the watch. I then had to confirm before proceeding.
Let us know how you get on, if you managed to successfully return your watch. (Good Luck)

[A.I.]

My AD always offers to accept a return within 7 days for any reason with zero cost to me.


....never happened ; )

[42itus]

Originally Posted by edyu

I just came back from Oahu and the new AD there told me that they have a policy that you can return the watch within 2-5 years for the full value you paid as store credit. I found that to be phenomenal if I wasn't misled.

You only get credit if you spend double the amount. So if you paid $10K, you will get the full credit if your next purchase is $20K. If, for example, your next purchase is $15K, then you will only get credit for $7.5K. That’s the way it was explained to me anyway. It’s a pretty good deal in my opinion.

[TswaneNguni]

Interesting.... Never even crossed my mind that it may even be an option to return .
My thoughts were ...warrantee card filled ,deal made the moment its paid for and you leave the shop.

I don't think, even if allowed by laws,that its gentleman conduct to take a Rolex back after you bought it ...warrantee card filled in ,stickers removed etc. That's not fair towards the AD.

I wouldn't do that .

If there is something wrong with the watch,its another story ....

[peterpl]

Originally Posted by tyler1980

i think Australia from what i remember has the most generous return/refund/flaw protections there are.

Nah the ADs here are not that accommodating. I never tried to take the reporting them to fair trading part or anything like that but it would be very hard for the AD to take back a watch here in Australia.

I'm sure if you pushed the issue it would work. But your right Australia has many laws to protect the consumer in this regard.

[edyu]

Originally Posted by 42itus

You only get credit if you spend double the amount. So if you paid $10K, you will get the full credit if your next purchase is $20K. If, for example, your next purchase is $15K, then you will only get credit for $7.5K. That’s the way it was explained to me anyway. It’s a pretty good deal in my opinion.

Now it kinda makes sense. It is still a great deal imo. But it probably wouldn’t work in a practical sense since it’s so hard to have the watch you want in stock nowadays. I guess eventually people just upgrade to platinum and be done with it.

Thanks for the info.


Sent from my iPhone using Tapatalk

[DoctorA]

Yes you can return it as long as not scratches, or showing signs of wear. And no there aren’t any restocking fees

[mirror]

I really don’t have a relationship with an Ad.

[R G]

Originally Posted by Danny83

If they dont take it sell it on the forum. The way things are depending on model should sell quick and you can recover most if not all the $$$

Mmm... I’ve got a brand new DJ41 like that. Boxed and not being used but so far being given bogus offers so hasn’t sold yet, let alone recouping most of the money paid for it.

[Fredcohiba]

I walked into my AD yesterday to have the band adjusted on my two week old Datejust. I immediately saw my sales person and she recognized me said hello and started to walk towards me. I said "Hi, I'm here to return my Rolex". She kinda stopped in mid stride and said "Oh no. Why?"
I told her I'm only kidding and she said "Wow, you scared me a little....". Then we laughed.

[Sublovin]

Originally Posted by TswaneNguni

Interesting.... Never even crossed my mind that it may even be an option to return .
My thoughts were ...warrantee card filled ,deal made the moment its paid for and you leave the shop.

I don't think, even if allowed by laws,that its gentleman conduct to take a Rolex back after you bought it ...warrantee card filled in ,stickers removed etc. That's not fair towards the AD.

I wouldn't do that .

If there is something wrong with the watch,its another story ....

I think your gentleman conduct is forgetting gift giving. Not everyone who purchases a Rolex is purchasing for themselves.

[Andad]

Originally Posted by tyler1980

i think Australia from what i remember has the most generous return/refund/flaw protections there are.

I think you are mistaken.

I think you would have as much chance of returning a Rolex to an AD in Oz as flying in the air.

[Tape]

Originally Posted by Room 101

That's good of them. It is within your rights under CRA 2015. But... still surprising they didn't want you to get it repaired.

If I remember correctly, if a fault develops within the first 6 months it is deemed as a manufacturing flaw... whereas post 6 months the onus is on you to prove that the fault was there. Which is quite complicated.

With regards to that, you are entitled to a refund, replacement or refund of your choosing. That's the important bit, its the customer that gets to choose.
This is UK law. Here in Germany it's quite similar. I do miss some UK laws. But I do like autobahns... so it's about even!

When I bought mine in London and sign all the papers they told me I had 7 days to return it "no questions asked". I though "return it" screw that I have no plans on returning it... One thing about the UK is everyone's so polite, except for when I'm driving there they tend to show "true colors"

[brandrea]

I’ll be that guy and say no. Unless there’s a compelling reason ... all sales are final.

I suppose the AD would make exceptions depending on the customers purchase history.

[jh225]

So are we going to get the rest of the story, or are you going to keep it a secret?

[77T]

Don’t think the OP was doing a return - just asking a question. I hadn’t noticed an incoming recently either.


Sent from my iPhone using Tapatalk Pro

[Seibei]

Why would anyone buy a Rolex, just to return it? I don't understand this return o mania.

I am sure they will be happy to take it back as long as it is in the same condition it was when they gave it to you, stickers, etc.

[zengineer]

Originally Posted by 77T

Don’t think the OP was doing a return - just asking a question. I hadn’t noticed an incoming recently either.


Sent from my iPhone using Tapatalk Pro

And he was the guy who worked for several ADs wasn't he? A sketchy scenario...I think the reason for the return is a critical missing bit of information along with whether it was worn.