Sombody from RSC Canada is working drunk??????

[Spark]

Originally Posted by baldyspoon

Typical Rolex bad after sales service and sh*t workmanship and all the do is increase prices and I'd like to know where that money is going.

Originally Posted by doc_colton

Pretty strong stuff. Can you give a personal experience to back this statement up?

I doubt it RSC Bexley UK are almost bullet proof.
It is very very rare to hear complaints about Rolex UK.

[Z-Sub]

Did your friend ask for polishing with the service? sometimes RSC will not polish the case or bracelet if not specified.

[bodybump]

Well here is the service report...

[CPCC]

Wow, if the guy wasnt drunk, he sure must have been smoking some crack

[bodybump]

Originally Posted by SLS

I want to see a beforevpicture of this bracelet, dont forget this was a well worn watch.
Scott

I dont have pics of the before watch scott... but im just surpirsed why the bracelet was like that...

[bodybump]

Originally Posted by Nakow

Did you send it for service or engrave something ?

It was overhauld....service report says case and bracelet was polished blah blah blah...

[smith one]

Originally Posted by CPCC

Wow, if the guy wasnt drunk, he sure must have been smoking some crack

C'mon guys, I too work in the service industry. Although my standards of workmanship are EXTREMELY HIGH (no pat on the back here mate). I
do also realize things "can happen" and they do. I am more inclined to
think this was somewhat of a rarity given the amount of refurbishment
work they must do. Also given the rest of the watch refurbishment was fine.

No i'm not defending Rolex Toronto, nor did I work on this watch. I think
sometimes we lose sight that we are "human" and are inclined to make mistakes and NO DOUBT THEY DID.

That being said no it SHOULD NOT have been sent back. Yes it should have
been checked throughly but it was not.

We hold Rolex to a higher standard as we should, however I think just sometimes we lose sight of the "human factor" that is always at play
in anything we do. I have little doubt the service technician that worked
on this watch would be thoughly embarrassed.

Let's give them a break.

Just my 2 cents. Sorry for the rant

Cheers

[rescue7]

Originally Posted by mr_happy_ending

Since we're on the topic of Rolex service in Canada, I'd like to ask about the status of the watchmaker at the Brinkhaus AD in Vancouver. According to the store, their watchmaker is the only watchmaker in Canada other than Rolex HQ in Toronto that provides service at a factory level (ie. repairs come with a Rolex international warranty).

Because I am rather reluctant to believe everything an AD says, I'd like to confirm this here. Thanks in advance. Also, is there any other difference between their watchmaker and another watchmaker at another Canadian AD?

That statement is 100% WRONG, the watchmaker at Damiani Jewellers in Woodbridge services about 400 Rolex watches per year, and that's a fact!

He does all my watch repair work and as far as Rolex Canada is I'll have to agree that they have a "don't care attitude",
kinda like it's beyond them to repair something simple like a spring bar.
I'd send the watch back and demand it be fixed or replace the bracelet, end of story.

[chenx15]

Originally Posted by rescue7

That statement is 100% WRONG, the watchmaker at Damiani Jewellers in Woodbridge services about 400 Rolex watches per year, and that's a fact!

He does all my watch repair work and as far as Rolex Canada is I'll have to agree that they have a "don't care attitude",
kinda like it's beyond them to repair something simple like a spring bar.
I'd send the watch back and demand it be fixed or replace the bracelet, end of story.

X2 on that

[bodybump]

Now im starting to believe that Local Watchmaker can do an excellent job than Rolex service guys... Here is after i have it buffed by my local watch jeweler for free... Took him 2 minutes...Imagine if i sent it back...it will take me another week...Im so Happy!!!!!!

[East Bay Rider]

Originally Posted by Dalton

Were the nicks on there already or were they made by RSC? They can be filled.

Before I even found your post I saw the pictures and thought "Dalton could fix that".

[bodybump]

Originally Posted by East Bay Rider

Before I even found your post I saw the pictures and thought "Dalton could fix that".

I was thinking about dalton actually...but i just tried my local jeweler and they buffed it for free..Just paid the guys something on the side...But done in 2 minutes......

[mr_happy_ending]

Originally Posted by rescue7

That statement is 100% WRONG, the watchmaker at Damiani Jewellers in Woodbridge services about 400 Rolex watches per year, and that's a fact!

He does all my watch repair work and as far as Rolex Canada is I'll have to agree that they have a "don't care attitude",
kinda like it's beyond them to repair something simple like a spring bar.
I'd send the watch back and demand it be fixed or replace the bracelet, end of story.

Thanks for the info. One more question, does your watchmaker provide you with a Rolex international warranty after servicing your watch? According to Brinkhaus, only their watchmaker and the Toronto HQ can do this....

[JJ Irani]

Originally Posted by mr_happy_ending

Thanks for the info. One more question, does your watchmaker provide you with a Rolex international warranty after servicing your watch? According to Brinkhaus, only their watchmaker and the Toronto HQ can do this....

I'm pretty sure Rolex will issue a fresh one-year warranty after a full service to any of their models.

JJ

[Whiskey]

Originally Posted by smith one

C'mon guys, I too work in the service industry. Although my standards of workmanship are EXTREMELY HIGH (no pat on the back here mate). I
do also realize things "can happen" and they do. I am more inclined to
think this was somewhat of a rarity given the amount of refurbishment
work they must do. Also given the rest of the watch refurbishment was fine.

No i'm not defending Rolex Toronto, nor did I work on this watch. I think
sometimes we lose sight that we are "human" and are inclined to make mistakes and NO DOUBT THEY DID.

That being said no it SHOULD NOT have been sent back. Yes it should have
been checked throughly but it was not.

We hold Rolex to a higher standard as we should, however I think just sometimes we lose sight of the "human factor" that is always at play
in anything we do. I have little doubt the service technician that worked
on this watch would be thoughly embarrassed.

Let's give them a break.

Just my 2 cents. Sorry for the rant

Cheers

I suggest you read my prior post in this thread about my experiences with Rolex Canada.

Anything short of Rolex Canada replacing the bracelet with a new one is a dis-service to this gentleman.

Remember, everytime you polish or brush metal, you loose some metal from the bracelet. To send this watch back in so that Rolex Canada can grind some more metal off in order to even it out is nonsense, especially considering some of that metal being grinded off is gold and gold goes for $898 a troy-ounce in today's market.

If I were the gentleman, I'd try as hard as heck to get a new bracelet. If not, file in small-claims court. He'll get his money within a couple months.

[tjs3023]

Judging from the first pic I would'nt have thought those divots could have been polished out. They looked to be pretty deep. Hard to believe they were just buffed out in 2 minutes. Looks like a lot of matel had to be removed to smooth those links out. The jeweler sure did a nice job for you though, looks great. Now wear it and show it off!

[rescue7]

Originally Posted by mr_happy_ending

Thanks for the info. One more question, does your watchmaker provide you with a Rolex international warranty after servicing your watch? According to Brinkhaus, only their watchmaker and the Toronto HQ can do this....

I'm sure that a warranty will apply to Damiani Jewellers only, not sure if Rolex Canada or even an International warranty will apply. I also forgot to mention that they're an authorized Rolex service center.

[ROGERB]

Originally Posted by mr_happy_ending

Thanks for the info. One more question, does your watchmaker provide you with a Rolex international warranty after servicing your watch? According to Brinkhaus, only their watchmaker and the Toronto HQ can do this....

I recently made inquiry to Rolex HO in Toronto and was advised that I could have my watch serviced locally thru Brinkhause and that their facility only is a factory trained tech (not Monte cristo or Palladio) and all applicable service warranties would apply..
FYI
R

[leonidas]

i had such rough grinding marks of the side of my old Sub case.... shocked, especially as ti came from dallas RSC... what to say? good luck, and don;t put up with less than a full fixup, even if it means replacement...

[smith one]

Originally Posted by Whiskey

I suggest you read my prior post in this thread about my experiences with Rolex Canada.

Anything short of Rolex Canada replacing the bracelet with a new one is a dis-service to this gentleman.

Remember, everytime you polish or brush metal, you loose some metal from the bracelet. To send this watch back in so that Rolex Canada can grind some more metal off in order to even it out is nonsense, especially considering some of that metal being grinded off is gold and gold goes for $898 a troy-ounce in today's market.

If I were the gentleman, I'd try as hard as heck to get a new bracelet. If not, file in small-claims court. He'll get his money within a couple months.

Whiskey I just believe Rolex Toronto should be given a CHANCE to correct
their mistake and to make it RIGHT. To the customer's satisfaction of course.

cheers

smith one

[abolomey]

Originally Posted by tjs3023

Judging from the first pic I would'nt have thought those divots could have been polished out. They looked to be pretty deep. Hard to believe they were just buffed out in 2 minutes. Looks like a lot of matel had to be removed to smooth those links out. The jeweler sure did a nice job for you though, looks great. Now wear it and show it off!

Tom,
Completely agree with you... they were very deep, and for me there was no chance of polishing them out. Congrats to the jeweler!

Regards,
Alfredo

[bodybump]

Originally Posted by tjs3023

Judging from the first pic I would'nt have thought those divots could have been polished out. They looked to be pretty deep. Hard to believe they were just buffed out in 2 minutes. Looks like a lot of matel had to be removed to smooth those links out. The jeweler sure did a nice job for you though, looks great. Now wear it and show it off!

I was surprise with the outcome too Tom...i told him your a magician...it was really quick when he buffed it out..