Worse experience ever...

[Juantxo]

I buy all sorts of things thru PayPal and they have NEVER charged me a fee. The fee is charged to the vendor.

The point is that they are haughty, I was lied to about the 3% not been charged when paying with PayPal, and no one would honor what I had been told. Moreover, the PayPal invoice was from Bob's.

Indeed, I have been lucky. I have always avoided non-authorized dealers and the gray market, and have always bought from my local dealer. Just the same, I don't recommend Bob's and I will never buy from them again.

[R!$]

Originally Posted by Juantxo

I buy all sorts of things thru PayPal and they have NEVER charged me a fee. The fee is charged to the vendor.

The point is that they are haughty, I was lied to about the 3% not been charged when paying with PayPal, and no one would honor what I had been told. Moreover, the PayPal invoice was from Bob's.

Indeed, I have been lucky. I have always avoided non-authorized dealers and the gray market, and have always bought from my local dealer. Just the same, I don't recommend Bob's and I will never buy from them again.

I have purchased from Bob's and they are certainly NOT haughty I can assure you this

[Pauln]

I’d probably try to haggle on the watch price or shipping, rather than the cc fee. Good news, it’s a great watch.

[Juantxo]

Originally Posted by Pauln

I’d probably try to haggle on the watch price or shipping, rather than the cc fee. Good news, it’s a great watch.

Well, I was trying to get a break in the price by way of forgoing the fee. Same difference.

Nice watch, indeed. Thank you. I own one myself.

[Etschell]

well he does live in utopia so you know...

[dtwer]

Originally Posted by Etschell

well he does live in utopia so you know...

Epic!

[crewsin]

Sounds a little shady and disappointing, but coming here to complain won't help much my friend. If this is the "worse" - which is a comparison adjective, worse compared to what? Finding $100 bill on the ground? Yes, this would be worse than that. If you meant "worst" experience ever, than I want your life. Sounds gravy.

[Fleetlord]

This is not the worst experience ever. Not even close. Not even in the top 1,000,000 experiences.

But, you are right in that Bobs is not supposed to charge to cover the Paypal fees. That fee is on their end for Paypal to process the transaction and they passed it on to you through their Ecommerce software. That is against Paypal regulations.

I would suggest complaining to everyone about everything.

[Wizardly]

Call PayPal. They don't play. Don't settle for the run-in-the-mill customer service rep... talk to a supervisor. If it is a violation of Paypal's rules, you will get your money back. The trick is to get past the flunky (who will most likely shut you down) and speak to the supervisor.

(Ignore the people who are making fun of you for calling it the worst experience ever. Everything is relative, so it probably was the worst watch experience for you. Some people just have to hurl insults... Never mind. Carry on.)

[Juantxo]

Originally Posted by Wizardly

Call PayPal. They don't play. Don't settle for the run-in-the-mill customer service rep... talk to a supervisor. If it is a violation of Paypal's rules, you will get your money back. The trick is to get past the flunky (who will most likely shut you down) and speak to the supervisor.

(Ignore the people who are making fun of you for calling it the worst experience ever. Everything is relative, so it probably was the worst watch experience for you. Some people just have to hurl insults... Never mind. Carry on.)

Thank you so much. Indeed, you try to warn people in order to help them avoid disappointment, and you get crucified for a word poorly written or poorly conceived.

Again, thank you for the kind and sensible words.

[subprimero]

Next time try Watchrecon and trusted sellers on TRF.

[Maxy]

Originally Posted by subprimero

Next time try Watchrecon and trusted sellers on TRF.

FYI None of these take Paypal (if they do - you pay the fees)

[desmomini]

Yeah, the seller is supposed to pay the 3%, not the buyer.

+1 on calling PayPal for satisfaction.

[tyler1980]

Originally Posted by desmomini

Yeah, the seller is supposed to pay the 3%, not the buyer.

+1 on calling PayPal for satisfaction.

its a matter of wording nothing more IMO so a technicality. I guess their mistake isn't having a cash/wire price and a CC/PP price.

There is nothing wrong with having a cash discount. Its the same thing. The higher list price is to mitigate the fees. You get a cash discount if you pay via another method. The only difference is its not added as a surcharge, its already in the price. The cash discount backs that out at the time of purchase.

[desmomini]

Originally Posted by tyler1980

its a matter of wording nothing more IMO so a technicality. I guess their mistake isn't having a cash/wire price and a CC/PP price.

There is nothing wrong with having a cash discount. Its the same thing. The higher list price is to mitigate the fees. You get a cash discount if you pay via another method. The only difference is its not added as a surcharge, its already in the price. The cash discount backs that out at the time of purchase.

It's not already in the price. If it was, it would be fine. You can quote a credit card/PP price and offer a cash discount, but you can't quote a cash price and then add a CC/PP surcharge. This practice can get the vendor in hot water with the credit card companies and with PayPal.

Just looked at Bob's site - added a $8,950 watch to the shopping cart, chose PayPal as the means of payment, and the price jumped $268.50 with a new line item "PayPal fee". This is clearly against PayPal's rules.

It will be interesting to see how this turns out.

[tyler1980]

Originally Posted by desmomini

It's not already in the price. If it was, it would be fine. You can quote a credit card/PP price and offer a cash discount, but you can't quote a cash price and then add a CC/PP surcharge. This practice can get the vendor in hot water with the credit card companies and with PayPal.

Just looked at Bob's site - added a $8,950 watch to the shopping cart, chose PayPal as the means of payment, and the price jumped $268.50 with a new line item "PayPal fee". This is clearly against PayPal's rules.

It will be interesting to see how this turns out.

you are saying the same thing i am. Just saying they can make you pay the fee. The seller doesnt have to eat it so their mistake is the wording/how they list prices. A simple 3% increase on everything and offer a 3% discount for cash would be fine. Had they done that OP would pay the exact same price he did. therefore its not that big of a deal if he would have paid it anyway had they not been stupid in how they list items.

If the resolution is a net neutral outcome then what's the point?

[DoDe]

Just read about people who like to protect their watches by keeping them in green velvet travelling pouches as much as possible. OP sounds like he might live in one

[Juantxo]

Originally Posted by DoDe

Just read about people who like to protect their watches by keeping them in green velvet travelling pouches as much as possible. OP sounds like he might live in one

[DoDe]

Originally Posted by Juantxo

[Casey VP-26]

Good Luck, Your sister has not received the watch yet.

[Fleetlord]

From the Paypal Community Website:

A Merchant or Seller cannot pass on the transaction processing fees to their customers - this is called a Surcharge and is "clearly" addressed in the User Agreement. However, the Merchant or Seller can apply a "handling" fee to cover additional costs such as shipping/packaging materials and/or labor. The Merchant or Seller should have there policies explained on there web site for any additional costs incurred by the customer.



If you peruse thought the User Agreement - simply search on the word "surcharge" you will find that PayPal's Policies are quite straight forward. You may want to first contact the Merchant or Seller concerning their practice, should they not be in tune with what you're explaining, your next step would be to let the Merchant or Seller know that you will be contacting PayPal's Customer Support to report their violation of the User Agreement.

If you want the money back, go get it

[Juantxo]

Originally Posted by Fleetlord

From the Paypal Community Website:

A Merchant or Seller cannot pass on the transaction processing fees to their customers - this is called a Surcharge and is "clearly" addressed in the User Agreement. However, the Merchant or Seller can apply a "handling" fee to cover additional costs such as shipping/packaging materials and/or labor. The Merchant or Seller should have there policies explained on there web site for any additional costs incurred by the customer.



If you peruse thought the User Agreement - simply search on the word "surcharge" you will find that PayPal's Policies are quite straight forward. You may want to first contact the Merchant or Seller concerning their practice, should they not be in tune with what you're explaining, your next step would be to let the Merchant or Seller know that you will be contacting PayPal's Customer Support to report their violation of the User Agreement.

If you want the money back, go get it

Thank you so much. I have already contacted PayPal. Thank you.

As I mentioned earlier, for me it’s a matter of principle. Sadly, principles are not very popular now days.

[bezler]

Originally Posted by Juantxo

Thank you so much. I have already contacted PayPal. Thank you.

As I mentioned earlier, for me it’s a matter of principle. Sadly, principles are not very popular now days.

Good luck, and please let us know how it works out.

Sent from my SM-J327P using Tapatalk

[never ready]

Friendly forum.
Worse watch buying experience ever...

[Juantxo]

Originally Posted by never ready

Friendly forum.
Worse watch buying experience ever...

Worst... Anyways, thank you so much. Thank you for your understanding and decency.

[Wahlberg]

Originally Posted by Juantxo

(she whimsically buys a couple of new Rolex a year).

Why?

If you buy a couple (minimum of 2) wouldn't you have the whole collection within 10-20 years? How does that make sense.

[904VT]

I'm sure the OP meant worst experience (in buying a watch). Gee we are on a watch forum after all.
Some of us take things way too literally


OP hope you get refunded and thanks for the heads up. PayPal is a good business from my experience, I'd follow Fleetlord's advice.

Bottom line it doesn't matter who is charging the fee, Bob's needs to have accurate info for purchasers. Plus, if they were aware of the way the transaction is processed, they could easily have reduced the price on the front end to compensate you and net out.

ADs are great and preference as well. Great experiences for me with Thanh and DavidSW though as well with pre-owned watches.

[007timer]

That’s just bad customer service. The person that answered the phone could have and should have been a little more kind in their response. The second person should not have been misleading and sleazy sales person.

Sorry for your bad buying experience. It would piss me off too.


Sent from my iPhone using Tapatalk

[OliverTwist]

I continue to be amazed at how cruel and childish some people are here. I can only take so much until I stop participating for a few years. It almost makes me ashamed to even have anything in common with such people. Sad.

[tyler1980]

Originally Posted by OliverTwist

I continue to be amazed at how cruel and childish some people are here. I can only take so much until I stop participating for a few years. It almost makes me ashamed to even have anything in common with such people. Sad.

fake outrage. Where is a cruel post? really.

Its almost like saying its the worst experience ever.

OP is getting plenty of help and you have been here 4 months and threatening to leave. strange