Advice needed about AP boutique SA behavior

[lllouisv1126]

Hi all. Seeking advice from all experienced people here.

Background: I’m at new to AP, and currently own just an offshore bought from grey dealer. Early this year, my wife and I have some milestone event to celebrate and we went to Singapore AP boutique looking for a pair of watches. Met a SA who seemed nice and showed us different pieces. After a few visits, we are inclined towards a steel model for me and a PM model for wife and SA confirmed that he can get us a ladies watch and a 15500 blue. He cannot guarantee delivery time for the 15500 but verbally mention that it should be end of the year or early next year. We bought the ladies piece and put a 50% deposit for the 15500.

Fast forward to today, I texted the SA on the expected delivery time of my 15500. His answer is he is not able to confirm, not even any rough timeline, nothing. I asked for more details but he stopped replying my message. I went down to the boutique and every time he is either engaged or busy.

Now, I do understand it is hard to confirm any delivery time in current market. Is it normal for AP to put client on the wait indefinitely even after collecting deposit? I also just found out that bundling is a common sales technique after buying my watches and browsing through this forum. We genuinely wanted to a pair of watches for celebration so we would not want this experience to end up as a bad one. All conversations are polite, just the SA being not responsive.

Any advice what I can do from here? I am ok to wait but I also need to know how long and I am expecting, and the fact that I am actually progressing in the waitlist and not the other way. Thanks.