Another Rolex QC issue

[Easy E]

I’m not suggesting one way or another, but do know for every horror story you read there are thousands upon thousands of successful service center events.

[kiki9999]

I'll probably sell it to someone who can live with it for a reasonable price.

[El Cascarrabias]

Two things:
1 - If it's lint (dust, etc) wouldn't there be the possibility that it could migrate through the date window into the movement?
2 - If you decide to let the AD send it to an RSC make sure they do indeed send it to an RSC because if someone other than Rolex opens it the warrantee is . . . gone!

Good luck!

[peterpl]

Take it to RSC to clean it man. You wont enjoy your watch at all if you leave it there.

Your eyes will automatically get drawn to that area.

I've had my share of shoddy Rolex QC myself and I'm speaking from personal experience. Once you see something not right your eyes will always concentrate on that area no matter what you try to do and just take the total joy of wearing the watch away.

[Ian Macdermott]

Originally Posted by BigBoy17

Bring it back to ad, let them fix it, its a 10k watch not a $100 gshock

I suspect you would be hard pushed to find a Gshock with a fault like that.

OP it's a shame Rolex QC seems to have gone downhill and I offer my sympathy on your predicament.

I would make your AD aware of the problem and then see if you can live with it for a while, if not then get it sent off the RSC to be sorted.

Selling it and then waiting ages for another one seems to me to be a stupid suggestion IMEHO.

[joli160]

To the RSC with it. Easy fix.

Watchmakers employed by Rolex are professionals and I would not hesitate to let them handle my watch.

There is the odd chance that something might go wrong but that’s the exception.

[watchmaker]

Originally Posted by Easy E

I’m not suggesting one way or another, but do know for every horror story you read there are thousands upon thousands of successful service center events.

This comment is so valid it is worth repeating.

Issues caused by RSC and the service network are vastly outnumbered by the number of problems that they solve.

Humans are very quick to leave bad reviews when they experience even the tiniest of inconveniences, good reviews are much harder to coax out of happy customers.

[watchmaker]

Originally Posted by El Cascarrabias

...make sure they do indeed send it to an RSC because if someone other than Rolex opens it the warrantee is . . . gone!

Good luck!

I love a healthy dose of misinformation in the morning.

Your assertion is not correct, but whatever

[89Sem]

Send it in! That’s absolutely unacceptable! Forget waiting until sending it in for service. It’s a brand new freaking watch! There should be nothing wrong with it to that extent. Why have we become okay and comfortable with inferior craftsmanship and afraid to speak up about it or wait 5 years to have it corrected.

Don’t worry about having the watch opened up it’s fairly straightforward simple procedure to open the back, remove the movement clean the crystal and put it back together.

It’s a manufacturing process and things like this unfortunately sometimes happen no company is impervious to it.

[k1985]

Originally Posted by watchmaker

This comment is so valid it is worth repeating.

Issues caused by RSC and the service network are vastly outnumbered by the number of problems that they solve.

Humans are very quick to leave bad reviews when they experience even the tiniest of inconveniences, good reviews are much harder to coax out of happy customers.

Yes, this is a very good point. The RSC near me has generally done a very good job for me, although they did mess one job up. The issue being that when they mess up, you really have no recourse and likely won't like the options available to fix it.

If I do take it to RSC, I will talk to the tech first, document the (obviously mint) condition and suggest that I expect it back looking no different (sans blemish under the crystal of course ha!).

I am obviously not selling it, thanks for the suggestions though guys . Have it on today and will see how much I notice it. Will keep you guys updated.

[TswaneNguni]

Originally Posted by Auto16610

I can save you some time reading all replies after this one because 99% of them will suggest this: Just have it fixed during your first service right before the warranty expires.

[Bozack90]

Originally Posted by watchmaker

This comment is so valid it is worth repeating.

Issues caused by RSC and the service network are vastly outnumbered by the number of problems that they solve.

Humans are very quick to leave bad reviews when they experience even the tiniest of inconveniences, good reviews are much harder to coax out of happy customers.

Granted its a small sample but I was two for two with warranty issues resulting in other minor cosmetic issues post service...most recently with my so's Datejust which just came back with faint marks on the lugs from bracelet removal, thankfully she wears it so it wasn't perfect before sending it in as I figure more would have been noticeable... I often wonder if it is that the work they do is "that" good, or some folks are just more particular than others.

I always read posts like this and wish others had chimed in and told me ages ago there was a chance my watches would have had marks or slight damage from service as I would have held off until they got some use.

live and learn.

[k1985]

Originally Posted by Bozack90

Granted its a small sample but I was two for two with warranty issues resulting in other minor cosmetic issues post service...I often wonder if it is that the work they do is that good, or some folks are just more particular.

I would guess it's the latter. Some guys probably don't care as much and/or their watches already have some character so a couple extra hairlines isn't going to make a meaningful difference.

For me, I am fine with scratches and dings - as long as I put them there!! Particularly on a brand new watch, I would hate to get it back with any marks that I did not put on it.

[zewill]

Originally Posted by GradyPhilpott

If you have an independent Rolex-certified watchmaker close by in the land of X, take the watch to that one and have him check it out for you.

Whatever the problem is, that individual will be able to offer solutions and it will take less time than sending the watch back to RSC.

That for me is the worst advice ever. DO NOT use anything else than RSC.
Either you leave it be (free), or you send it to rolex under warranty since this is not your fault (free, but expect to be watchless for a few weeks).

DO NOT send it to anyone else. First, because they will charge you, and second, if there is more to fix, you will lose any other free possibilities with rolex since you didnt go through them, and they will charge you for a regular service.

[GoingPlaces]

I'd let it go and deal with it at service.

[padi56]

Originally Posted by watchmaker

This comment is so valid it is worth repeating.

Issues caused by RSC and the service network are vastly outnumbered by the number of problems that they solve.

Humans are very quick to leave bad reviews when they experience even the tiniest of inconveniences, good reviews are much harder to coax out of happy customers.

Have to agree but with today's loupe and high magnification in most all cases very tiny specs or marks soon blown out of all proportion to what they are in the real world.Yes it should not happen but with all man or machine made things these extremely tiny spec spots etc do happen thats a fact of mass production of any product myself would forget it and leave it to service time..

[Wood&Leather]

Looking like a poor man's Tudor ayyyyy lol

[padi56]

Originally Posted by Wood&Leather

Looking like a poor man's Tudor ayyyyy lol

Please explain what you mean by above remark.

[Robtayham]

Originally Posted by k1985

Ya sorry, the pic in the first post was taken without the defect in mind. Perhaps this shows it a bit better.



Appreciate all the responses guys. I know in the grand scheme it is a small issue.

I really can’t take it back to the AD. They really did me a favor getting me the watch. I deal with the owner, so I don’t want to come across as ungrateful. That said, even if I didn’t have the relationship, isn’t taking it up with the AD just going to result in a trip to RSC as the solution anyways?

Thanks!


Sent from my iPhone using Tapatalk

This may sound abrupt: they didn’t do you a favor. They transacted business. They sold you a $10k watch, that came with a warranty. It was not a gift.

The posts on this thread aren’t telling you to go into the AD and be disrespectful.

Since you want to avoid drama or come across as ungrateful, I’d suggest this: go in and let the owner (if that’s who you deal with) know. Tell him that you’d like to wear the watch to ensure it’s keeping time, getting broken in, etc. Also let him know that at some point in the future you’ll come back in to get it serviced and at the point you’ll ask to have it fixed.

If you are completely adverse to doing business with the AD, then send it to RSC.

[watchmaker]

Originally Posted by Robtayham

This may sound abrupt: they didn’t do you a favor. They transacted business. They sold you a $10k watch, that came with a warranty. It was not a gift.

The posts on this thread aren’t telling you to go into the AD and be disrespectful.

Since you want to avoid drama or come across as ungrateful, I’d suggest this: go in and let the owner (if that’s who you deal with) know. Tell him that you’d like to wear the watch to ensure it’s keeping time, getting broken in, etc. Also let him know that at some point in the future you’ll come back in to get it serviced and at the point you’ll ask to have it fixed.

If you are completely adverse to doing business with the AD, then send it to RSC.

I agree with everything you’ve said except you’re first paragraph.

Getting ‘the opportunity’ to purchase a $10k watch is a favour if it’s one of the most desirable watches on the planet with a resell markup of over 100%. That’s not business, that’s a gift/reward.

[Hollie_Rollie]

I'd let the AD sort it out to your liking

[Robtayham]

Originally Posted by watchmaker

I agree with everything you’ve said except you’re first paragraph.

Getting ‘the opportunity’ to purchase a $10k watch is a favour if it’s one of the most desirable watches on the planet with a resell markup of over 100%. That’s not business, that’s a gift/reward.

Lol, you may be right! It’s a crazy Rolex world, where up is down and left is right!

[watchmaker]

Originally Posted by Robtayham

Lol, you may be right! It’s a crazy Rolex world, where up is down and left is right!

No argument there

[Becweb]

I would take it back to Rolex, it is something you will be seeing everytime you look at your watch..

[Bozack90]

Originally Posted by k1985

I would guess it's the latter. Some guys probably don't care as much and/or their watches already have some character so a couple extra hairlines isn't going to make a meaningful difference.

For me, I am fine with scratches and dings - as long as I put them there!! Particularly on a brand new watch, I would hate to get it back with any marks that I did not put on it.

I am the same, which is why for me, unless it is a big issue, I am just leaving things until service time or until the watch has wear and I won't notice....my wife's had a rotor wobble so that had to go in, but again she wore it and I still saw the marks when she got it back...but she didn't care, so long as it worked....if they left marks, even on the back of the lugs or anywhere on a new hard to get piece which was in pristine condition I'd be pretty upset.

Good luck with whatever you decide.

[mountainjogger]

Originally Posted by padi56

Have to agree but with today's loupe and high magnification in most all cases very tiny specs or marks soon blown out of all proportion to what they are in the real world.Yes it should not happen but with all man or machine made things these extremely tiny spec spots etc do happen thats a fact of mass production of any product myself would forget it and leave it to service time..

This. However, OP, I do not think you will be happy unless you have RSC fix it.

Given your relationship with the AD, I am sure you can handle this in a manner that builds, instead of detracts from the relationship.

[m j b]

I always write "send it in for service!" without much thought. Then a few weeks ago I bought a new Omega Speedmaster, and it quit on the first day. I bought it gray market from overseas, so taking/sending it back to the seller was not going to be cost effective, so I just sent it off to the OSC. Of course, I had no choice as it was not just a cosmetic flaw, but I can better relate to the anguish of spending thousands of dollars for something new and then not having it for many, many, many weeks. I didn't specify "don't polish" thinking that they'll see that it's new and not mess with it. Probably a mistake.

Anyway, yeah, me, Mr. OCD, I'd send it back and get it fixed. Really, all they should do is pop out the movement, blow away the dust and put it back together, right? If it's the crystal, then they'll just replace it. No biggee either way.

Best of luck.

[wilsonpepper]

Unscrew the crown, and put a vacuum on it, see if it moves.

Regardless, send it back to Rolex and get it fixed.

[GradyPhilpott]

Originally Posted by zewill

That for me is the worst advice ever. DO NOT use anything else than RSC.
Either you leave it be (free), or you send it to rolex under warranty since this is not your fault (free, but expect to be watchless for a few weeks).

DO NOT send it to anyone else. First, because they will charge you, and second, if there is more to fix, you will lose any other free possibilities with rolex since you didnt go through them, and they will charge you for a regular service.

Actually, it's good advice. Perhaps, you should read more carefully.

I didn't say send the watch to an Rolex-certified independent. I said take it to an independent, if one is available, who can look at the situation, suggests some solutions, and do the work under warranty, if the OP agrees.

I have done this on multiple occasions to have my Rolex watches regulated under warranty.

[dreyep]

The main problem with an RSC is that the abbreviation subconsciously reminds people of the word "risk". In reality there is little risk.