AD is being a little stubbon. Phone Order??

[JR16]

Originally Posted by WatchLurv

This is nonsense. Rolex HQ USA doesn't have a "loss prevention" department. Tell him "WTF?"

When the watch ends up at the AD, it is the AD's responsibility entirely. If the AD gets scammed by fake notes or a fraudulent card, there's no help from Rolex HQ. That bill goes entirely on the AD's account.

If the AD knows who you are, and you've bought a watch before, then they should be able to honour a deal pre-hike IF they allow for phone-orders. Certain ADs don't take payment over phone, but if you know this AD has taken phone-orders before, then it's all a fart in a glass.

OP- this, 100%


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[ap1]

Originally Posted by mikef82

Thats dumb.. he received it in Late December.. and now telling me he can't guarantee that I will get it at msrp as of 12/31.. since it takes a couple of days for Rolex to approve it. Should I tell him off? We did purchase a watch from him when we on vacation before.. and theyre located in another state..

Any advice on how I can try to tell him to give me the MSRP as of 12/31?

Why wait until 12/31 if he’s had it for 2 weeks

[ap1]

Originally Posted by zengineer

So there is a 3 day waiting period to buy a watch now? I guess at least you can still buy one with a large power reserve and automatic movement.

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Rolex “control”

[Token74]

Sounds like the AD is playing tricks. But it’s not really a drama. Simply say what you’re willing to pay and it’s a very straight forward yes or no.

AD’s make a c.40% margin so can discount it in the new year anyway, price hike technically makes no difference.

As with any deal, both parties simply need to agree a price. If AD doesn’t care about your business, that’s their choice and they shouldn’t be criticised for it. If you prefer to now go elsewhere to get a better price, that’s your call and you shouldn’t be criticised for it.

Simples.


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[dtwer]

Originally Posted by ap1

Rolex “control”

Better move to freedom states!

[TswaneNguni]

What happened OP ?

[fskywalker]

Originally Posted by Partagas

I'd walk. I refuse to fight with people that don't act like they want my business. I'd shop elsewhere. After all it's a watch, not some life saving drug you need to survive.
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[djgallo]

I don’t ...and wouldn’t try to purchase a watch via phone from an AD...best to do in person.

[77T]

It seems many, especially the OP, aren’t fully informed on the rules for card-not-present transactions. The AD has no control over loss prevention steps for such transactions. CC issuers control this in their contracts. It is to avoid losses from fraud.

Each retailer bears the brunt of CC fraud in such cases - the rules changed when the chip scans became mandatory for the CC issuer to bear the cost of fraud.

The bad news is that identity thieves are now targeting card-not-present (CNP) transactions – i.e., purchases made online, over the phone or by mail or fax. So stricter rules.

The difficulty for the retailer is to enact security and loss prevention steps that don’t overly inconvenience the buyer. A 1-2 day transaction hold is not a problem except the OP was trying to beat the clock without getting down to this AD in person.

But for anyone who feels better bashing the AD, please don’t let facts deter you.


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[Watchflair]

That's complete BS - Rolex is not checking to see how funds are accepted. What if someone came into the store and their card wouldn't swipe and the credit card information had to be manually input...

[watchmaker]

Originally Posted by Token74

...As with any deal, both parties simply need to agree a price. If AD doesn’t care about your business, that’s their choice and they shouldn’t be criticised for it. If you prefer to now go elsewhere to get a better price, that’s your call and you shouldn’t be criticised for it.

[Tavli3]

I’m not getting something!! Let’s for a moment say that they do have some sort of loss prevention policy in place which I think is nonsense. WHY doesn’t the AD complete the transaction for OP pre price increase and then hold watch for 2-3 days to confirm card is not fraudulent??

As long as OP has no issue with this which I see no reason he would it’s a simple solution.

I would also be annoyed if I was being treated like that from an SA I bought a watch from previously. Not like OP is complete stranger.

The fact that AD didn’t offer this option tells me he’s just trying to squeeze the extra increase amount out of OP.

Also if watch is in stock why didn’t AD just say he will honor the old price?

OP find new AD


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[mikef82]

Thanks for the reply. I do not know.. When he comes in, he will give me a call to see what my options are. If he doesnt give me the old price.. then I might just walk away. It is bullcrap. I did a down deposit on this watch before the price increase.. and he said that doesn't lock the price down since it is an "internal store" thing..

[TswaneNguni]

Originally Posted by mikef82

Thanks for the reply. I do not know.. When he comes in, he will give me a call to see what my options are. If he doesnt give me the old price.. then I might just walk away. It is bullcrap. I did a down deposit on this watch before the price increase.. and he said that doesn't lock the price down since it is an "internal store" thing..

Lets see what happens .......

[RHIII]

All of this nonsense for a black diamond dial 36mm DJ?

Complete nonsense. I would go elsewhere. Not a tough reference to source almost anywhere.

And....”Rolex Loss Prevention”!!?? Now I've heard it all....

Just my .02

[schoolboy]

Originally Posted by RHIII

All of this nonsense for a black diamond dial 36mm DJ?

Complete nonsense. I would go elsewhere. Not a tough reference to source almost anywhere.

And....”Rolex Loss Prevention”!!?? Now I've heard it all....

Just my .02

Oh man....

I didn’t know it was a diamond dial Datejust.

[schoolboy]

OP, seeing that this model has diamonds on it, I assume it isn’t a model that is too easy to sell...

So, I would try the following...

If AD doesn’t give me the price of 2019, say “you know what, I’ve bought from you before and I appreciate your business, but if you can’t give me the price we agreed on a few days ago, I will have to look for the watch somewhere else”

And then actually follow through.

Because a Datejust with diamonds on it?

I’m sure you can find it somewhere else, and with that one, I would try for a discount. Even if the discount is just enlightening to meet the msrp of 2019.

[mikef82]

I tried to haggle on the discount.. but he told me he "talked to his director" and couldnt get anywhere.. lol saying that Rolex is very strict on discounting and if they get caught.. their license will be revoked.

i tried everything.. but we will talk again later tonight and I will update you guys. I hope he can give me the 2019 price. I even asked to have them cover the taxes for me but they wouldn't budge lol. I've been looking for this piece for a while and he finally has it. I hope it all works out.

[904VT]

Enhanced DD in some cases for AML if over $10k and fraud, which is why some jewelers require ID at time of purchase.

This is an issue for Rolex in North America with out of country purchasers more than out of state.

I’m not sure this is as big of a deal as made though. You want a watch that you didn’t express interest in finalizing purchase until you heard of a price hike and you’re surprised your out of town AD is not jumping thru hoops to help you pay less on a rush purchase? I’m sure you’re not but if I was this AD owner I’d be cautious as well for a few reasons not the least you were flipping it.

[904VT]

Originally Posted by mikef82

Thanks for the reply. I do not know.. When he comes in, he will give me a call to see what my options are. If he doesnt give me the old price.. then I might just walk away. It is bullcrap. I did a down deposit on this watch before the price increase.. and he said that doesn't lock the price down since it is an "internal store" thing..

Deposits don’t lock in prices at any ADs. Unfortunately about the only thing a deposit is good for is store credit.

[teabags001]

Originally Posted by schoolboy

OP, seeing that this model has diamonds on it, I assume it isn’t a model that is too easy to sell...

So, I would try the following...

If AD doesn’t give me the price of 2019, say “you know what, I’ve bought from you before and I appreciate your business, but if you can’t give me the price we agreed on a few days ago, I will have to look for the watch somewhere else”

And then actually follow through.

Because a Datejust with diamonds on it?

I’m sure you can find it somewhere else, and with that one, I would try for a discount. Even if the discount is just enlightening to meet the msrp of 2019.

It might sound crazy but diamond dials are not usually discounted anymore. At least in the 41mm. I shopped around for 6 months at various ADs in different states and countries. Even at an AD I have previous history with, No luck. Only discount I was offered was a small discount on a diamond dial DD40. So I don’t know if the demand for a 36mm DJ is the same as the 41 but being allocated pieces now they don’t play ball. That being said I went DavidSW. Diamond dials at retail carry a $2,000 premium that you will lose the second you walk out the door. On the flip side diamond dials on the grey market are a relative steal. You can snag one for just a few hundred over the cost of the regular dial or with luck actually pay less. So OP I would look grey market for the diamond dial you are looking for. It will save you thousands usually. With the new price increase I saved over $2,500 of retail plus whatever taxes they would have assessed. So it’s safe to assume I saved close to $4,000 on a watch that looked brand new and had 4 years of factory warranty left. Don’t let the ADs play games with you. There not the only ones who sell rolexes over the phone.


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[schoolboy]

Originally Posted by teabags001

It might sound crazy but diamond dials are not usually discounted anymore. At least in the 41mm. I shopped around for 6 months at various ADs in different states and countries. Even at an AD I have previous history with, No luck. Only discount I was offered was a small discount on a diamond dial DD40. So I don’t know if the demand for a 36mm DJ is the same as the 41 but being allocated pieces now they don’t play ball. That being said I went DavidSW. Diamond dials at retail carry a $2,000 premium that you will lose the second you walk out the door. On the flip side diamond dials on the grey market are a relative steal. You can snag one for just a few hundred over the cost of the regular dial or with luck actually pay less. So OP I would look grey market for the diamond dial you are looking for. It will save you thousands usually. With the new price increase I saved over $2,500 of retail plus whatever taxes they would have assessed. So it’s safe to assume I saved close to $4,000 on a watch that looked brand new and had 4 years of factory warranty left. Don’t let the ADs play games with you. There not the only ones who sell rolexes over the phone.


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I stand corrected.

You being up a very good point about buying grey.

Luckily with a Datejust, the OP has more choices than if it were a SS Daytona for example.

[Mikebt]

Very funny reading these stories
Have been in November visiting AD in Austria.
Never bought from them before
Saw the nice datejust 36mm (jubilee)with green dial where the 6 and 9 digits are dressed in diamonds. Didnt feel in the mood for making the buyin that moment.
One moth later on the 24th of December I mailed them asking if they still got the watch- they confirmed.
I asked for some % - of course they gave nothing. Telling me that beginning with 1st Janury price will increase at least 5%. I was a little stressed when making the wire transfer o. the 30th of December, I paid “urgent fee” at the bank to be sure they received the money by 31st. The lady on the phone told me shouldnt have dont it because as we agreed on the purchase she would have kept 2019 price even if the money areived a few days later. I guess there are all sorts of people behind of ad’s desks.

[SydR]

Originally Posted by mikef82

Thanks for the reply. I do not know.. When he comes in, he will give me a call to see what my options are. If he doesnt give me the old price.. then I might just walk away. It is bullcrap. I did a down deposit on this watch before the price increase.. and he said that doesn't lock the price down since it is an "internal store" thing..

I put down a deposit on my Sub but was explicitly told by the AD that the balance due would be set by the retail price on the day I picked up which would be a few days later.

In my case there was no price increase.

[TswaneNguni]

Originally Posted by SydR

I put some a deposit on my Sub but was explicitly told by the AD that the balance due would be set by the retail price on the day I picked up which would be a few days later.

In my case there was no price increase.

Personal dealings ...the watch is sold,guarantee card swiped,my name written on the card, the moment the AD receives the payment .I do mine by EFT.The date of sale is when it is paid for,not when you physically collect.

[SydR]

Originally Posted by TswaneNguni

Personal dealings ...the watch is sold,guarantee card swiped,my name written on the card, the moment the AD receives the payment .I do mine by EFT.The date of sale is when it is paid for,not when you physically collect.

I am not commenting on this circumstances you describe.

In my case the AD only asked for a holding deposit and not full payment. Had I been aware of and imminent price increase I’d have asked to pay in full.

[mikef82]

He says he cant.. he tried asking his director to sell me at the old price..

[037]

Originally Posted by mikef82

He says he cant.. he tried asking his director to sell me at the old price..

Pass. Tell him you'll order it from another AD. Wait a month and he'll call you after it hasn't sold.

Rolex is closed until January 6th so all of his talk about running it by some Rolex Loss Prevention team is fabricated. Even if one were to exist, no one would be there now. He wanted to sell to you at 2020 pricing, period.

Spend your money elsewhere or wait for him to call after it hasn't sold.

[RHIII]

Originally Posted by 037

Pass. Tell him you'll order it from another AD. Wait a month and he'll call you after it hasn't sold.

Rolex is closed until January 6th so all of his talk about running it by some Rolex Loss Prevention team is fabricated. Even if one were to exist, no one would be there now. He wanted to sell to you at 2020 pricing, period.

Spend your money elsewhere or wait for him to call after it hasn't sold.

Exactly this. That reference isn’t one that is flying out of ADs by any means. I suspect this position and a handful of days could yield a call back. Meanwhile you should be able to source that reference pretty easily in other places - even a Trusted Seller probably BNIB.

[Andad]

A retailer who sells an item at the retail price just prior to a price increase must replace the item into stock at their new cost price.

Most retailers see this as a drop in profit and will try to sell their existing stock at the new increased retail prices.

Whether ethical or not it’s not an unusual occurrence?