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Sperry · 30 March 2009, 09:06 PM

I've heard people say "I had to wait a month for the warranty card. This is in case the watch is returned".
In that case, watches are clearly returned by some people.

If it happened to me, and the AD started babbling, I'd lay it on the counter with boxes, and walk out.
This, after telling the manager I am returning defective merchandise for a full refund.

From there, it would be a case of informing the CC company, and filing for a refund.

browngo1 · 30 March 2009, 09:20 PM

Sorry to hear about this Neil.

Everyone here, including yourself, knows the excitement of buying a new Rolex and this must have taken a bit of the shine off the whole process for you.

I also believe that it will all work out for you in the end and you will get a brand new watch.

Hang in there mate and keep us posted.

SmokeDogNeil · 30 March 2009, 11:42 PM

Spoke with AD today, they have sent watch back to rolex for a replacement, but I have said to the AD if it takes any longer than a week to resolve I will be wanting a refund as I'm not willing for them to hold my money for any longer than that. The AD agreed to this which is a plus I suppose.

SmokeDogNeil · 2 April 2009, 05:00 AM

AD called today. They advised that Rolex is sending a replacement and that the delivery is imenent from Geneva.
Fingers crossed, should have a replacement in a few days or so.

Bisquitlips · 2 April 2009, 05:03 AM

Quote:

Originally Posted by SmokeDogNeil

So finally picked up my GMT iic a couple of weeks later than expected.
When I arrive home I went to set the time on the watch only to find that the crown wouldn't engage setting the hour/minute hands. Returned to the AD straight away and they confirmed the watch being faulty.
They advised me that rolex would fix the watch to which I replied that is not good enough I want a brand new replacement. They agreed but said I would have to wait on a response from Rolex
To say I'm disapointed is an understatement.
Will find out Monday whats happening.

DEMAND a REPLACEMENT!!!! Engage your attorneys and SUE!!!!

You should be a millionaire before nightfall!

Timber Loftis · 2 April 2009, 05:41 AM

Most AD's can't get one IIc in, so expecting them to have a second one on hand to give you "on the spot" is wishful thinking.

argee1977 · 2 April 2009, 06:14 AM

Quote:

Originally Posted by Timber Loftis

Most AD's can't get one IIc in, so expecting them to have a second one on hand to give you "on the spot" is wishful thinking.

They should be in a better position to get the replacement, the faulty GMT IIC is part of the order that Rolex gave out, so this isn't an extra one, it's just a replacement.

30 March 2009, 09:06 PM	#31
Sperry "TRF" Member Join Date: Jan 2009 Real Name: Jim Location: Alpha Posts: 3,383	I've heard people say "I had to wait a month for the warranty card. This is in case the watch is returned". In that case, watches are clearly returned by some people. If it happened to me, and the AD started babbling, I'd lay it on the counter with boxes, and walk out. This, after telling the manager I am returning defective merchandise for a full refund. From there, it would be a case of informing the CC company, and filing for a refund.

30 March 2009, 09:20 PM	#32
browngo1 "TRF" Member Join Date: Mar 2009 Real Name: Gordon Location: Irvine, Scotland Watch: SS DJ, SS GMTIIC Posts: 339	Sorry to hear about this Neil. Everyone here, including yourself, knows the excitement of buying a new Rolex and this must have taken a bit of the shine off the whole process for you. I also believe that it will all work out for you in the end and you will get a brand new watch. Hang in there mate and keep us posted.

30 March 2009, 11:42 PM	#33
SmokeDogNeil Member Join Date: Sep 2008 Real Name: Neil Location: UK Watch: 116710 LN Posts: 80	Spoke with AD today, they have sent watch back to rolex for a replacement, but I have said to the AD if it takes any longer than a week to resolve I will be wanting a refund as I'm not willing for them to hold my money for any longer than that. The AD agreed to this which is a plus I suppose.

2 April 2009, 05:00 AM	#34
SmokeDogNeil Member Join Date: Sep 2008 Real Name: Neil Location: UK Watch: 116710 LN Posts: 80	AD called today. They advised that Rolex is sending a replacement and that the delivery is imenent from Geneva. Fingers crossed, should have a replacement in a few days or so.

2 April 2009, 05:41 AM	#36
Timber Loftis "TRF" Member Join Date: Nov 2007 Real Name: Jon Location: Chicago Watch: IIc,DJII,P244,A1-Z Posts: 2,857	Most AD's can't get one IIc in, so expecting them to have a second one on hand to give you "on the spot" is wishful thinking.

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