I'm annoyed with my AD

[Whitnail]

Originally Posted by Dr.Brian

I, like most here, can afford to jump to Vacheron, AP, etc. This is the stuff that makes the jump easier to justify. Years on a waiting list for a machine made steel watch? Bundling sales with crap I don’t want? They must think they’re a car manufacturer combining the safety upgrades with the premium packages? The market is down 1/3, the 1st wave of infected haven’t even hit the hospitals yet. Good luck selling them when the store is closed for 8 weeks Champ.

Well said. Karma will serve up a bitter riposte to rapacious ADs such as this one. Rolex might wind up with a poke in the eye as well.

[Greg 59]

Originally Posted by cerendigit

I love how you talked to them about flippers as the "bad guys", and "I would never do that", thinking that that's the criteria they use for knowing who to sell watches to

Actually, to clarify... the AD had seen a Submariner 116610LV on Facebook marketplace and knowing that I have one (purchased overseas) enquired if it was mine and if I was selling. I don't sell my watches. I then went on to point out that I had seen many watches for sale online where their address details were clearly printed on the guarantee card. It was at that point that the discussion broadened to talk about 'flippers' in general. I think they wanted me to know they don't agree with it.
I personally think it's appalling that AD's are selling their stock to people who they know full well are then selling on almost immediately.
You can't convince me that all these high value customers are just buying endless numbers of watches over and over and over.
If a client is spending between$100k and $200k per year on Rolexes you can bet your bottom dollar he/she is also selling between $100k and $200k too.

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[donas]

Seems to be about standard now. I was at an AD in SC and asked if they had a waiting list for a particular watch and was told that they did and I could be put on it if I purchased $300 worth of merchandise....and that's just to be put on the list! Ridiculous.

[gh0stleader]

Originally Posted by Whitnail

Well said. Karma will serve up a bitter riposte to rapacious ADs such as this one. Rolex might wind up with a poke in the eye as well.

I couldn't think of a better word to describe dealers like that...

One of the the A.D.'s I visited a while back told me they hadn't seen SS sports models in years in their shop, as I observe a nearly entirely empty Rolex inventory in their display.
I reply back, maybe b/c management is bundling up the SS models with slower selling models and selling them off to GM?

LoL.

His tune changes to, "well we do get them but we basically sell them to clients who've spent $500K". To which I reply, "that's amazing! DeBeers has been announcing quarterly downward slides but somehow you guys are not only managing to out sell your competition but keeping the customer who can afford $500K of jewelry patient enough to wait for your SS inventory to populate".


I hate lumping Rolex w/ slimy A.D.'s but Rolex needs to get a handle on this before they "sega dreamcast" themselves... (i.e., hype around the product faded due to lack of availability and the actual availability of other equally as good, if not better products)

[ganiccus]

Originally Posted by Greg 59

Actually, to clarify... the AD had seen a Submariner 116610LV on Facebook marketplace and knowing that I have one (purchased overseas) enquired if it was mine and if I was selling. I don't sell my watches. I then went on to point out that I had seen many watches for sale online where their address details were clearly printed on the guarantee card. It was at that point that the discussion broadened to talk about 'flippers' in general. I think they wanted me to know they don't agree with it.
I personally think it's appalling that AD's are selling their stock to people who they know full well are then selling on almost immediately.
You can't convince me that all these high value customers are just buying endless numbers of watches over and over and over.
If a client is spending between$100k and $200k per year on Rolexes you can bet your bottom dollar he/she is also selling between $100k and $200k too.

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Kinda bad taste from your AD to assume you are the guy flipping his Hulk just because he saw one popping on marketplace. And though I understand bundling is not against Rolex policies and many ADs need to make better margins by employing this tactic, I seriously question your sales associate judgement to pull that stunt when almost nobody is looking to purchase luxury goods right now.

[214270Explorer]

What you really mean is that you are annoyed with your EX AD.

Yeh. AD's such as that can eat their stock IMHO.

And he likely then figured his "good customer" is never to return . . .

[SearChart]

Originally Posted by mahlia0121

Wow. That is ridiculous. If there’s a way - and I’m not aware of one, I’d report that to rolex. Unreal. Sadly the state of many AD’s, I’m told. Where is this? You can be generic. No need to call out the jeweler.


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Too many of these entitled comments...


The watch is I'm demand, bundle deals are 100% allowed.
But yeah when the AD would give a discount (which is not allowed according to Rolex) you wouldn't report them of course...
"ADs will be begging", no they won't, you lot will still be walking out because you couldn't get what you want and then cry about it on an online forum, pathetic.

[Yess]

Originally Posted by SearChart

Too many of these entitled comments...





The watch is I'm demand, bundle deals are 100% allowed.

But yeah when the AD would give a discount (which is not allowed according to Rolex) you wouldn't report them of course...

"ADs will be begging", no they won't, you lot will still be walking out because you couldn't get what you want and then cry about it on an online forum, pathetic.

People gonna love this comment.

[boogiebot]

I don’t understand why Rolex doesn’t increase the supply of the sports watches and decrease the supply of the Datejust.


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[scheneider]

just wait 1-2 months. table is turning

[shaunylw]

Walk back in two months from now and tell them you will buy it at 20% off. People are out of their minds. Existing customer, has already bought 2 watches, and they want to bundle?! Lol.


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[Rohan1806]

A few months ago I was in another city attending some meetings. Once I was done I decided to visit a local AD. This was my first visit to this particular AD. I was (and still am) looking for a SS white face Daytona. As I entered the boutique, I fully expected to be laughed at when I disclosed what I was looking for. Surprisingly, the salesman was very polite and took the time to have a conversation with me.

He informed me that to ensure that I was not a reseller and to get approval to put me on the wait list, he'd need some information from me such as: (1) watches I currently own, (2) cars I currently own, (3) annual income, (4) business profile, etc.

Seeing how this was far more than any other AD had chosen to do for me in the past, I obliged and shared the information with him. To be honest, I didn't expect anything to come out of this.

After a couple of months, to my surprise, the salesman gave me a call saying he had a Daytona incoming and it could be mine if I was still interested. But there was a caveat. I would have to purchase a watch that had a value of $8000-$12000. And this watch would have to be from one of the following brands: Zenith, Parmigiani, Corum, Meistersinger, Nomos, Carl F Bucherer, Movado, Frederique Constant, Maurice Lacroix, Ebel, Raymond Weil, Favre Leuba, Baume & Mercier, Oris, Graham, Gerard Perregaux.

I had to politely decline.

[Nairn1980]

Originally Posted by dtwer

And report what? That the AD did what they are in business to do, a.k.a. maximizing profit?

I wouldn't have liked being in OP’s shoes because I don’t believe in bundling, but there is nothing I see that is improper or remotely illegal with the AD. OP did all that he could do; he walked away.

Exactly.....too many people just want to report to Rolex because they don’t get things their way

[Greg 59]

Originally Posted by SearChart

Too many of these entitled comments...





The watch is I'm demand, bundle deals are 100% allowed.

But yeah when the AD would give a discount (which is not allowed according to Rolex) you wouldn't report them of course...

"ADs will be begging", no they won't, you lot will still be walking out because you couldn't get what you want and then cry about it on an online forum, pathetic.

Whilst I appreciate everyone is entitled to their opinion and as the OP I have to accept that not all will agree with me. However, It's interesting to note that you are the only responder so far who feels this way.

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[Andad]

I am surprised by your comment Bas.

Having read both sides of this scenario and having experienced the same with Rolex AD’s (to a degree) I would ask if Rolex expect their AD’s to have a more ethical and professional relationship with their clients?

Especially those who have purchased from them in the past?

Having said that I suppose they are not really expensive baubles.

[boogiebot]

Originally Posted by Rohan1806

A few months ago I was in another city attending some meetings. Once I was done I decided to visit a local AD. This was my first visit to this particular AD. I was (and still am) looking for a SS white face Daytona. As I entered the boutique, I fully expected to be laughed at when I disclosed what I was looking for. Surprisingly, the salesman was very polite and took the time to have a conversation with me.

He informed me that to ensure that I was not a reseller and to get approval to put me on the wait list, he'd need some information from me such as: (1) watches I currently own, (2) cars I currently own, (3) annual income, (4) business profile, etc.

Seeing how this was far more than any other AD had chosen to do for me in the past, I obliged and shared the information with him. To be honest, I didn't expect anything to come out of this.

After a couple of months, to my surprise, the salesman gave me a call saying he had a Daytona incoming and it could be mine if I was still interested. But there was a caveat. I would have to purchase a watch that had a value of $8000-$12000. And this watch would have to be from one of the following brands: Zenith, Parmigiani, Corum, Meistersinger, Nomos, Carl F Bucherer, Movado, Frederique Constant, Maurice Lacroix, Ebel, Raymond Weil, Favre Leuba, Baume & Mercier, Oris, Graham, Gerard Perregaux.

I had to politely decline.

Wow the crap these AD’s try to pull. Lol. Crazy


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[SearChart]

Originally Posted by directioneng

I am surprised by your comment Bas.

Having read both sides of this scenario and having experienced the same with Rolex AD’s (to a degree) I would ask if Rolex expect their AD’s to have a more ethical and professional relationship with their clients?

Especially those who have purchased from them in the past?

Having said that I suppose they are not really expensive baubles.

Point is, he is not the only one who wants that watch, so a bundle deal is to be expected. We know this is the current state, way more demand than supply.

What pisses me off is the complaining about it like there is some serious wrongdoing.
I get that he is bummed because he couldn't get the watch without buying something else, but do we really need another thread on this and get all the pitchforks out " ADs will be begging, report to Rolex!!!, Etc, etc" come on...

[Andad]

Bas,

AD’s make a reasonable $ profit on Rolex watch sales.

Sorry, to me bundling is wrong.

These AD’s should be shown up for what they are and expect the repercussions if any.

If I did this in my engineering business I would be out of business by now.

[ratty]

Originally Posted by Greg 59

Whilst I appreciate everyone is entitled to their opinion and as the OP I have to accept that not all will agree with me. However, It's interesting to note that you are the only responder so far who feels this way.

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He might be the only one who has replied like this, but he isn’t the only one who feels this way.

ADs can do what they want, it’s their business. I suspect that rolex could not care less about an AD doing what you describe. Rolex are selling all they can produce, that’s what they care about. The fact that there are people all over the world waiting to buy their watches, and often willing to pay a premium to do so, is all Rolex probably care about.

These replies of “Report them” just get boring. Report them for what ?

As Bas has said, do the same people report the AD if they are offered a discount, because apparently that’s against Rolex’s rules as well?

If I don’t like how I am being dealt with by an AD I have the option of walking out and not going back. They make their decisions and I can make mine.

With shops starting to close down in the UK because of virus concerns it will be interesting to see what happens to the sale of goods such as luxury watches, but I will be quite surprised if there are display cases full of unsold Rolexes in the foreseeable future.

[BisonHead]

Originally Posted by directioneng

Bas,

AD’s make a reasonable $ profit on Rolex watch sales.

Sorry, to me bundling is wrong.

These AD’s should be shown up for what they are and expect the repercussions if any.

If I did this in my engineering business I would be out of business by now.

110% agree.

[Rori]

This story should not put you off the brand but rather that AD. Disgusting attitude that is being almost the rule for many ADs as I read here and there.
They used to do it with hot SS models but now he's clearly taking advantage of you even with a TT model.
I would never ever enter that AD door again in my life. Find anther AD or a Rolex boutique to deal with, today they are all begging clients to buy during these crazy times.
I would immediately report this AD to Rolex HQ.

Originally Posted by Greg 59

Happened to walk into my local AD the other day just to see what they had and also to keep the rapport alive. I've already bought 2 rolex watches from them in the past so they know me well. We talked about current affairs, availability of watches etc. Then out of the blue I was told they had a CHNR out the back. I said that I'd never seen one in real life and I would appreciate having a look.
The watch was brought from the safe. It was still in its coffin. I tried it on and under the lights in the store the colours just popped. I immediately fell in love. I was told I could buy it if I bought some jewellery aswell or a 36mm datejust.
I immediately found myself going from feeling very positive to a feeling of resentment and distrust. Earlier we had been talking about flippers and how bad they were for the industry and if anyone ever flipped a watch they had sold they would blacklist them and yet not 15 minutes later the AD is doing something I consider to be just as underhand.
I left the store shortly afterwards calling out so the manager could hear, "I'd have bought that watch today if you'd let me".
I wonder what Rolex would think if they knew. It really puts you off the brand.

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[Simon_jrees]

Originally Posted by Greg 59

Happened to walk into my local AD the other day just to see what they had and also to keep the rapport alive. I've already bought 2 rolex watches from them in the past so they know me well. We talked about current affairs, availability of watches etc. Then out of the blue I was told they had a CHNR out the back. I said that I'd never seen one in real life and I would appreciate having a look.
The watch was brought from the safe. It was still in its coffin. I tried it on and under the lights in the store the colours just popped. I immediately fell in love. I was told I could buy it if I bought some jewellery aswell or a 36mm datejust.
I immediately found myself going from feeling very positive to a feeling of resentment and distrust. Earlier we had been talking about flippers and how bad they were for the industry and if anyone ever flipped a watch they had sold they would blacklist them and yet not 15 minutes later the AD is doing something I consider to be just as underhand.
I left the store shortly afterwards calling out so the manager could hear, "I'd have bought that watch today if you'd let me".
I wonder what Rolex would think if they knew. It really puts you off the brand.

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That's seriously bad!

[jimcameron]

They did you a favor.

[eonflux]

Originally Posted by Greg 59

Happened to walk into my local AD the other day just to see what they had and also to keep the rapport alive. I've already bought 2 rolex watches from them in the past so they know me well. We talked about current affairs, availability of watches etc. Then out of the blue I was told they had a CHNR out the back. I said that I'd never seen one in real life and I would appreciate having a look.
The watch was brought from the safe. It was still in its coffin. I tried it on and under the lights in the store the colours just popped. I immediately fell in love. I was told I could buy it if I bought some jewellery aswell or a 36mm datejust.
I immediately found myself going from feeling very positive to a feeling of resentment and distrust. Earlier we had been talking about flippers and how bad they were for the industry and if anyone ever flipped a watch they had sold they would blacklist them and yet not 15 minutes later the AD is doing something I consider to be just as underhand.
I left the store shortly afterwards calling out so the manager could hear, "I'd have bought that watch today if you'd let me".
I wonder what Rolex would think if they knew. It really puts you off the brand.

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This is the type of AD reindeer game I referred to in another thread that was closed, a thread about whether the coronavirus impact on ADs makes anyone feel badly for them.

I was accused of wishing for people to suffer, which is certainly not the case. These bundling practices are distasteful. If an AD was so concerned about their staff, the “perfectly decent relatively-low-paid people” as described by someone else in that thread, who are forced by their AD bosses to impose these bundling requirements, then the AD should probably engage in better business practices that will engender goodwill among customers who would support the ADs when times are tough.

[eonflux]

Originally Posted by boogiebot

I don’t understand why Rolex doesn’t increase the supply of the sports watches and decrease the supply of the Datejust.


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Exactly.

I’ve heard it said that Rolex knows exactly what it is doing with pricing, the market, greys, etc. How can that be if DJs regularly have to be unloaded to greys and SS sport watches command such premiums?

Trying to determine who will be a flipper, withholding warranty cards, etc, are inefficient and ultimately ineffective methods of controlling the market.

[supersam80]

Originally Posted by Rori

This story should not put you off the brand but rather that AD. Disgusting attitude that is being almost the rule for many ADs as I read here and there.
They used to do it with hot SS models but now he's clearly taking advantage of you even with a TT model.
I would never ever enter that AD door again in my life. Find anther AD or a Rolex boutique to deal with, today they are all begging clients to buy during these crazy times.
I would immediately report this AD to Rolex HQ.

If they're begging clients to buy, why can't I buy whatever I want? Where's my share of the begging?

[joli160]

Originally Posted by Greg 59

Whilst I appreciate everyone is entitled to their opinion and as the OP I have to accept that not all will agree with me. However, It's interesting to note that you are the only responder so far who feels this way.

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He is not


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[Rori]

Originally Posted by supersam80

If they're begging clients to buy, why can't I buy whatever I want? Where's my share of the begging?

Look for the amass of hot SS incoming without any wait or purchase history and you'll realize that the situation is not as it used to be and that's even before coronavirus.

[Craig88]

Should have countered with “I’m fine with that. Provided we do 25% discount considering these troubling times”

[Rori]

Originally Posted by eonflux

This is the type of AD reindeer game I referred to in another thread that was closed, a thread about whether the coronavirus impact on ADs makes anyone feel badly for them.

I was accused of wishing for people to suffer, which is certainly not the case. These bundling practices are distasteful. If an AD was so concerned about their staff, the “perfectly decent relatively-low-paid people” as described by someone else in that thread, who are forced by their AD bosses to impose these bundling requirements, then the AD should probably engage in better business practices that will engender goodwill among customers who would support the ADs when times are tough.

I'm with you on this.