What establishment, company or person treats you better than your AD?

[MrGoat]

Originally Posted by Fleetlord

What are they doing to mistreat you @ Mayors?

What would you like them to do for you that they are not doing ?

I do see this as being about you, however....If you want the watch and they have it, just buy it.

It's just a very simple transaction...which is why they don't feel the need to roll out the red carpet...

It's ultimately about the watch, right? I mean , unless they were punching you in the face upon arrival....just get the watch an get out of there...

Well. I will say I understand your point of view. I will also say I do expect some fluff or at least respect as a potential customer. I expect some sort of welcoming customer service. Ask me my name, ask me what I’m looking for, say hello to me without having to be prompted.

I can go in to any jewelry store that’s not a Rolex AD and get better service. I can pull in the driveway for an open house of a million dollar home in a 17 yr old bmw and be treated with respect and treated as “qualified” for the purchase. So, what is so far up a Rolex AD’s rectum they feel the obligation of such snobbery to treat anyone who walks in their establishment with anything short of a welcoming atmosphere. (I understand there’s loads of people asking for watches that aren’t in the case and this for sure must get annoying) that was not the case with me. I’ve gone in and checked out what’s in the case and gone from there. I probably would have squeezed the trigger on the root beer if I felt more welcomed. It’s on my radar and when my grey gets one in I will buy from them.

All you guys say buy the seller but when the seller is the AD and they treat you like crap no one cares. I’d rather pay extra for customer service.

[pickettt]

Originally Posted by MrGoat

Well. I will say I understand your point of view. I will also say I do expect some fluff or at least respect as a potential customer. I expect some sort of welcoming customer service. Ask me my name, ask me what I’m looking for, say hello to me without having to be prompted .

I hear you. At least give you the free pleasantries. I started a thread a while back about my experience at Tourneau, and it went just like that.

[Andad]

Originally Posted by MrGoat

I have no idea. Possibly my general look and attitude but that didn’t bother the lambo dealership when I asked to take a Murceilago for a spin or countless other high end car dealerships for that matter.

The manager at “the collection” in coral gables gave me hand written directions to a great restaurant on the back of my invoice after I drove 3 of their cars (not gently). I am 36, made every cent I have through hard work and smart decisions and it may show in my attitude, body and clothing so maybe that’s why? whatever. Thread was intentioned for laughs about the craziest place you’ve been treated better than your ad. I realllyyy messed up in the title apparently.


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Originally Posted by MrGoat

I get that and I always am polite and well spoken anywhere I go. In my work I converse more with the guys doing the work than the guys that are in charge of them. It may not portray itself here but I’m extremely personable. So I don’t believe that was/is the problem. I am just enamored that I get better customer service from someone who lets me drive their 150k+ car and is happy to let me as opposed to my AD that made it seem they were doing me a favor to spend 40k on a root beer and then 10k on a ladies date just. There is zero customer service there. I appreciate the up sell and understand it but he’ll, at least make me feel welcome.


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Did you advise your AD that you are THE GOAT?

This may be the answer to your problem?

[GB-man]

Virtually everyone. Few businesses have the luxury of a product that truly sells itself. Many ADs now are like the soup nazi.

[martinr]

I have to ask. Fleetlord, how are you treated by your AD? And, I don’t mean DSW. I mean a real Rolex AD.

[RyanJ]

Originally Posted by BreguetRolex

Stainless Flippers have made the AD's sour and can not blame them quite honestly...

Flipping only works when people are willing to pay the prices. If you want to blame flippers, you need to also blame their customers.

[RyanJ]

I would be fine if Rolex watches were sold completely online or through a vending machine.

I don't need cheap swag and pretend gratitude. I love the way my AD works with me now. I text what I want, she tells me if she has it or texts me when she does. I pay over the phone and she hands me the bag when I walk in the store.

In and out in 5 minutes.

[Fleetlord]

Originally Posted by martinr

I have to ask. Fleetlord, how are you treated by your AD? And, I don’t mean DSW. I mean a real Rolex AD.

Great. The hardest part for me is juggling who I would buy what from as I have relationships and contacts across multiple locations within the same chain, so I need to choose whom I buy what from either when they contact me or if I pop in, otherwise feelings can get a bit hurt between SA. Why didn't you buy that from me sort of thing?..They can see in the system and they will check out what you've been up to!

I have another relationship brewing with a different chain...just to diversify and have some access to different brands. That's fine as well. Just buy a watch here and there...even if it's something inexpensive.

Teaching them something they might not know to either help them sell or unfortunately deal with a WIS with a chip on their shoulder that they may encounter who wants to play "gotcha" and then come on the forums telling everyone about how dumb the SA was @ the AD (they know..)...that goes a long way. Bringing value to the relationship as a customer can sometimes = that of spending more money, but being a ##@@. Trust me, you still need to buy from them, but not as much as
Mr. jerkyjerkface does to get the same level of access.

When I was a young enthusiast I dealt with many a snobby AD who said unspeakable things to me when I was checking out watches, so I did have a period of time when watch shopping wasn't that pleasant..but in time I have overcome all that and now have no issues..so I get it...

In fact, I do need to find some snobby AD to check out and immerse my self in the dirty looks. Even the hated Tourneau that I have been to, have been just fine towards me, so I guess I'll have to keep looking

[BumbleB]

Originally Posted by MrGoat

I got to thinking of places I’d been more welcomed as a customer than my AD and I realized quite a few places. Open houses for >7figures, Lamborghini, Bentley, Mcclaren and Rolls dealers. They’ve all been acceptive of me and happy to oblige any questions, test drives, multiple showings and the like. Why is Rolex AD’s specifically Mayors so unfriendly?


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Easy, be a real customer, buy watches, get to know the manager, and before you know it they’ll call you with a customised watch wallet with your name on it.

I have a great relationship with my AD and the security guard recognises us, gives us a drink and all the SAs together with the store manager come to say Hi and chitchat for a while.

I make sure I always tell the country manager about their great service and get invited for special occasions and launches etc.

Roll’s Royce dealers don’t have 100 customers walk in every day asking for the same product which they could immediately flip for profit, in fact, people usually don’t go into a RR dealership unless they can afford to buy one, not so with Rolex...


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[Burlington]

Originally Posted by MrGoat

Well. I will say I understand your point of view. I will also say I do expect some fluff or at least respect as a potential customer. I expect some sort of welcoming customer service. Ask me my name, ask me what I’m looking for, say hello to me without having to be prompted.

I can go in to any jewelry store that’s not a Rolex AD and get better service. I can pull in the driveway for an open house of a million dollar home in a 17 yr old bmw and be treated with respect and treated as “qualified” for the purchase. So, what is so far up a Rolex AD’s rectum they feel the obligation of such snobbery to treat anyone who walks in their establishment with anything short of a welcoming atmosphere. (I understand there’s loads of people asking for watches that aren’t in the case and this for sure must get annoying) that was not the case with me. I’ve gone in and checked out what’s in the case and gone from there. I probably would have squeezed the trigger on the root beer if I felt more welcomed. It’s on my radar and when my grey gets one in I will buy from them.

All you guys say buy the seller but when the seller is the AD and they treat you like crap no one cares. I’d rather pay extra for customer service.

I do think Rolex ADs experience higher than the fair share of dreamers and tyre kickers.

Whereas people going to house viewing would be a more serious potential client.

Did they express any surprise when you made an offer on the house ?

I know you didn’t want to make it about your experiences but I do wonder if you went back to the AD and asked to purchase XXXX watch (obviously not something in impossible demand) today with your black/platinum card in hand whether you may find the customer service rapidly improves ?

[donas]

Originally Posted by ABrolex

Chick-fil-A

Good one - so true! I have not had many good AD experiences. I find they are almost always quite snotty acting, seems I am bothering them when I walk in. Therefore, my answer is just about anywhere I go treats me better.

[Pw92676]

My current local AD is a family owned business treats me awesome. They know me and my family well and they are a generous, kind, delightful bunch. Very knowledgeable and pleasant, enjoy my conversations with the folks there. The AD is visit less often near my vacation home is also family owned and treats me and my family pretty nice as well.

My local mayors (where I do have a purchase history) offers less than stellar service, they seem only concerned about making ANY sale each time I walk in. They have lost my business (for now).

[330ci]

I’ve walked in my local AD one time, ever. I was 18 buying my first Rolex and wanted to make sure I bought a real one, figured the Rolex dealer would be the guy to tell me. He was a pompous ass, told me it would be $80 for his time since he was an expert. I went to the pawn shop down the street where they were happy to authenticate it for free.


Still kinda regret not snagging a SUB C at a discount with 12months interest free payments lol

[MrGoat]

Originally Posted by Burlington

I do think Rolex ADs experience higher than the fair share of dreamers and tyre kickers.

Whereas people going to house viewing would be a more serious potential client.

Did they express any surprise when you made an offer on the house ?

I know you didn’t want to make it about your experiences but I do wonder if you went back to the AD and asked to purchase XXXX watch (obviously not something in impossible demand) today with your black/platinum card in hand whether you may find the customer service rapidly improves ?

My realtor made the offer.

I feel like I said it before but here goes again. I walked in to see what was in the case. Was treated terribly, then tried up selling me with a lady date just.

They helped me make the decision to spend my money elsewhere the first visit. They also solidify that commitment every so often when I think “surely their customer service has gotten better, let’s give them another shot.”


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[1William]

I think you maybe putting more into this than it deserves. My experience has taught me that no matter how good some AD's are there will be more that are not. Some of the AD's mentioned here were jerks before the availability issues began and are more so now. And guess what, they will be jerks after the current market shifts. You can not control what other people do, only your response. I choose never to darken the door of establishments that do not have average to better than average customer service. Never go back, share your story with others and go find a place that appreciates you as a customer. Simple.

[MrGoat]

Originally Posted by 1William

I think you maybe putting more into this than it deserves. My experience has taught me that no matter how good some AD's are there will be more that are not. Some of the AD's mentioned here were jerks before the availability issues began and are more so now. And guess what, they will be jerks after the current market shifts. You can not control what other people do, only your response. I choose never to darken the door of establishments that do not have average to better than average customer service. Never go back, share your story with others and go find a place that appreciates you as a customer. Simple.

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[Xenon]

When you go to purchase a home do you demand the real estate salesperson introduce you to the seller before making an offer to see if the homeowner will ask your name, ask you what you're looking for, and say hello to you without having to be prompted? No, you buy the house because you like the size, condition, amenities, and location.

[Watch This]

OP:

You write that they did not even acknowledge your Bluesy. The audacity! Really? OMG. The same watch they see 15 times a day?

Seems to me you have a "respect me" itch that needs to be scratched. Good that you got in the bit about the Lambos and the 7 figure properties so we know you are a person of means. I find though, most people of true wealth and class don't feel comfortable or find it necessary mentioning such things.

Good luck.

[MrGoat]

Originally Posted by Xenon

When you go to purchase a home do you demand the real estate salesperson introduce you to the seller before making an offer to see if the homeowner will ask your name, ask you what you're looking for, and say hello to you without having to be prompted? No, you buy the house because you like the size, condition, amenities, and location.

No. The realtor is the salesperson. You’re essentially saying Rolex in Geneva should come shake my hand when I purchase from an AD.


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[MrGoat]

Originally Posted by Watch This

OP:

You write that they did not even acknowledge your Bluesy. The audacity! Really? OMG. The same watch they see 15 times a day?

Seems to me you have a "respect me" itch that needs to be scratched. Good that you got in the bit about the Lambos and the 7 figure properties so we know you are a person of means. I find though, most people of true wealth and class don't feel comfortable or find it necessary mentioning such things.

Good luck.

Thanks for your opinion. Rest assured I sleep peacefully at night without a single itch that needs scratched.

Mentioning PLACES that treat me better than the ROLEX AD (that you inherently wouldn’t expect to) was the point of this thread. It was intended to point out and question why Rolex AD’s (some, not all apparently) don’t have to or even feel the need to display any semblance of customer service. I was not intending to be a braggart and sincerely apologize if that’s how it came across. I have been asked to elaborate on my post so I did.

Thanks for the wishes of luck, we can all use as much as we can get!


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[MrGoat]

Originally Posted by daveathall

Local butcher, milk man, window cleaner, coffee shop servers and penis extension surgeon all treat me with great respect, far and above the normal.

I somehow just caught that!!


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[MrGoat]

Originally Posted by pickettt

I hear you. At least give you the free pleasantries. I started a thread a while back about my experience at Tourneau, and it went just like that.

Did you get the third degree too?


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[MrGoat]

Originally Posted by Andad

Did you advise your AD that you are THE GOAT?

This may be the answer to your problem?

Old nickname, lol. Maybe it would work though!? Lmao!


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[brandrea]

I have nothing but good things to say about my AD, they are simply awesome. The same holds true for most other businesses I frequent.

I’m not going to say I’ve never experienced poor customer service, but if I do, I simply don’t go back. Simple really

[benvh]

The IRS?

[MrGoat]

Originally Posted by benvh

The IRS?

Lol, now that is really saying something. Just waiting for someone to say the DMV.


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[pickettt]

Originally Posted by MrGoat

Did you get the third degree too?


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Worse.....I didn’t get acknowledged WHATSOEVER. 3 employees doing nothing and I couldn’t even get a “hello.” The watch I wanted (for my wife) was sitting in the case but I wasn’t going to reward anyone by pleading for help. Instead I ordered it elsewhere and waited 2 weeks for it to arrived. As for the third degree, yeah, I’m not real receptive of the third degree.

[Blansky]

Happy to say I don't have an AD.

I buy from many different sources and have no need of a relationship with any store of any kind except the grocery store.

And they seem nice.

[MrGoat]

Originally Posted by pickettt

Worse.....I didn’t get acknowledged WHATSOEVER. 3 employees doing nothing and I couldn’t even get a “hello.” The watch I wanted (for my wife) was sitting in the case but I wasn’t going to reward anyone by pleading for help. Instead I ordered it elsewhere and waited 2 weeks for it to arrived. As for the third degree, yeah, I’m not real receptive of the third degree.

I meant on the forum. However I have the same stance as you. Kick rocks if my business isn’t good enough for you. I’m more than happy to go elsewhere.


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[pickettt]

Originally Posted by MrGoat

I meant on the forum. However I have the same stance as you. Kick rocks if my business isn’t good enough for you. I’m more than happy to go elsewhere.


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I got some.....alternative viewpoints. It was even suggested that I was an idiot for leaving without the watch I wanted. No big deal, shake it off. Spend your money where you’re appreciated.