Rolex date just losing time again

[Tools]

Originally Posted by carlyounguk

. . .

I want to get it repaired but I also don’t want to be without my watch for 4 months to then get it back with it not being repaired! Any advice from anyone who has dealt with warranty/servicing is appreciated. I am in north east USA.

There are some AD's that have watchmakers on site that are able to address warranty issues, and offer official Rolex warranties.

Check around and find if there is one close to you.

Otherwise, it doesn't matter if you don't want to be without it for a while... it will take however long it takes.

Often, returns of warranty work will be placed ahead of other new work coming in. You may want to follow up with a call. Send it to RSC yourself after discussing this with them. A Dealer is a middleman and seldom treats your issue any different than anything else in front of them.

As a side note, using your cell phone to set time may result in the appearance of inaccuracy whenever the cell phone updates it's time data. Cell phones can vary widely from day to day.

[MichelleP]

Originally Posted by Mal H.

Send it to RSC yourself.

This

[fskywalker]

Originally Posted by Mal H.

Send it to RSC yourself.

+1


Sent from my iPhone using Tapatalk Pro

[TswaneNguni]

"The curse of the 32s"

[Driver8]

Originally Posted by padi56

Look a plain and simple fact the first watch to have a Parachom hairspring was the cal 4130 in the Daytona way back in 2000, but then it was more of a grey colour, and not chemically changed now to blue. And many other movements had a parachrom hairspring that were still just COSC certified. Same for the possibly hundreds of watches produced with the old red plastic tag that were changed to the newer green tag indicating 5 year warranty but exactly the same movements that were just COSC tested. And the main reason that Rolex changed to the -2+2 spec plus 5 year warranty was simply this brands like Omega did, so Rolex had to follow.

OK for the sake of the OPs thread I'm going to duck out of this somewhat semantic discussion.

Back to the OP - as I said earlier, Rolex state a precision of -2/+2 secs a day and all the time the watch is within the 5 year guarantee, they will regulate/fix it free of charge under that guarantee.

[Dirt]

Originally Posted by 77T

Thus far you’ve seen plenty of opinions. Welcome to TRF and now you’ll see both sides of the Rolex equation. Performance vs. Service.

You will need to get it back into the RSC as the AD’s earlier work appears to have failed. RSC will set it straight - be sure to tell them the AD’s work wasn’t up to par. RSC failure would be unusual compared to the large number of repairs they do each year.

But do yourself a favor. Wind the watch fully each day for a week - wear it - and at the end of that week, measure its performance like you did before.

If it is within COSC, then you’ve narrowed it down to a bad autowind assembly, or your daily activity, may not be fully recharging the power reserve.


Sent from my iPhone using Tapatalk Pro

This

[Dirt]

Originally Posted by padi56

Look a plain and simple fact the first watch to have a Parachom hairspring was the cal 4130 in the Daytona way back in 2000, but then it was more of a grey colour, and not chemically changed now to blue. And many other movements had a parachrom hairspring that were still just COSC certified. Same for the possibly hundreds of watches produced with the old red plastic tag that were changed to the newer green tag indicating 5 year warranty but exactly the same movements that were just COSC tested. And the main reason that Rolex changed to the -2+2 spec plus 5 year warranty was simply this brands like Omega did, so Rolex had to follow.

Quite correct.
Omega did indeed push the boundaries which seemed to compel Rolex to up the anti. To that you forgot about the 10 year service interval.
However, Rolex does have and has built a reputation for backing up their product. When COSC was the big thing, Rolex would happily make things right when asked.
Rolex is on record for unreservedly backing their Superlative standards
If they didn't, their brand would surely suffer over the long term and they know it. I don't think they would deem that to be acceptable

[Dirt]

Originally Posted by DJ2020

May be implying the +2/-2 precision, but Precision and accuracy are not the same. If a watch is loosing 18 seconds a day, every day, it's pretty precise. It's just not accurate.

True enough
But I don't think Rolex will find that to be acceptable performace
Certainly their commitment to the Superlative standard suggests they strive to meet the accuracy standard we generally expect.

[Stud Screw]

Sending it to RSC is your best bet for solving this problem.

[Fred48]

I think Rolex is using the word precision in a non mathematical sense, where it can have various meanings. Here, for example, is what Google yields:

pre·ci·sion
/prəˈsiZHən/
Learn to pronounce
noun
the quality, condition, or fact of being exact and accurate.
"the deal was planned and executed with military precision"
Similar:
exactness
exactitude
accuracy
accurateness
correctness
preciseness
clarity
clearness
distinctness
faithfulness
fidelity
care
carefulness
meticulousness
scrupulousness
punctiliousness
particularity
methodicalness
perfection
rigor
rigorousness
nicety
marked by or adapted for accuracy and exactness.
modifier noun: precision
"a precision instrument"
TECHNICAL
refinement in a measurement, calculation, or specification, especially as represented by the number of digits given.
plural noun: precisions
"a precision of six decimal figures"

[77T]

Originally Posted by Fred48

I think Rolex is using the word precision in a non mathematical sense, where it can have various meanings. Here, for example, is what Google yields:

pre·ci·sion
/prəˈsiZHən/
Learn to pronounce
noun
the quality, condition, or fact of being exact and accurate.
"the deal was planned and executed with military precision"
Similar:
exactness
exactitude
accuracy
accurateness
correctness
preciseness
clarity
clearness
distinctness
faithfulness
fidelity
care
carefulness
meticulousness
scrupulousness
punctiliousness
particularity
methodicalness
perfection
rigor
rigorousness
nicety
marked by or adapted for accuracy and exactness.
modifier noun: precision
"a precision instrument"
TECHNICAL
refinement in a measurement, calculation, or specification, especially as represented by the number of digits given.
plural noun: precisions
"a precision of six decimal figures"

A picture is worth 1,000 words…




Sent from my iPhone using Tapatalk Pro

[Dirt]

Originally Posted by Fred48

I think Rolex is using the word precision in a non mathematical sense, where it can have various meanings. Here, for example, is what Google yields:

pre·ci·sion
/prəˈsiZHən/
Learn to pronounce
noun
the quality, condition, or fact of being exact and accurate.
"the deal was planned and executed with military precision"
Similar:
exactness
exactitude
accuracy
accurateness
correctness
preciseness
clarity
clearness
distinctness
faithfulness
fidelity
care
carefulness
meticulousness
scrupulousness
punctiliousness
particularity
methodicalness
perfection
rigor
rigorousness
nicety
marked by or adapted for accuracy and exactness.
modifier noun: precision
"a precision instrument"
TECHNICAL
refinement in a measurement, calculation, or specification, especially as represented by the number of digits given.
plural noun: precisions
"a precision of six decimal figures"

Agreed.
Rolex went from COSC movements with Superlative at the bottom of their dials to + or - 2 seconds per day with Superlative at the bottom of the dial with movements which were first certified by COSC and then the application of their standard for cased up movements.
They're playing with the notion of accuracy standards just like they routinely play with the notion of perfection. Rolex have been doing this type of thing since the "vindication swim".
It not right and it's not wrong, but the only thing that prevents them from formally being taken to task, is their ongoing
and long standing commitment to go the extra mile in order to support the notion of their accuracy claims. That and the fact there are no laws against it anywhere in the world. So be it.

But if I recall correctly their reference to precision is only in recent times. Further to this i believe at the time of the introduction of their Superlative standard, Rolex was initially referring to accuracy in press material and on their website. I think it was smudged out a bit at some point to morph into referrences to precision. Other than that, Rolex were making watches back in the day which weren't COSC but labelled as "precision" on the dial.

Perhaps the reference to accuracy was contained in that dodgy bit of journalism which was based on that letter from Rolex to some dealer where the service intervals were supposed to be mandated to 10 years according to the journalist, along with the other stuff at that time associated with the green hangtags coming into effect

I suppose only screen shots of the Rolex website at the time will verify my understanding
I would be pleased to be proven wrong about that

[Dirt]

Originally Posted by 77T

A picture is worth 1,000 words…




Sent from my iPhone using Tapatalk Pro

A great depiction

[Andad]

Originally Posted by 77T

A picture is worth 1,000 words…




Sent from my iPhone using Tapatalk Pro

Are 4 pictures worth 2000?

[77T]

Originally Posted by Andad

Are 4 pictures worth 2000?

You train real nice there…


Sent from my iPhone using Tapatalk Pro

[saxo3]

Originally Posted by 77T

You train real nice there…

You are a good musician...

Originally Posted by Andad

Are 4 pictures worth 2000?

Are 6 measured watches worth 3000?

https://www.rolexforums.com/showpost...postcount=1232

[amanbra]

Guys Rolex is using the word precision here as accuracy, any normal consumer would read this as accuracy and hypothetically if they were taken to consumer court that's how the judge would interpret it. Finally every watch I know of coming out of RSC (mine plus mates) came back as about +2 per day dial up full wind except for my OP36 yellow which came back +6 dial up full wind. I think i jagged the intern on my OP36 but that's fine +6 is quite nice, gives me more buffer for when it starts slowing down =)

[Cheng]

Sorry to hear about all this.

[saxo3]

Originally Posted by amanbra

Guys Rolex is using the word precision here as accuracy

Certainly not.

They know very well the difference between accuracy and precision. But not the many Little Joe's on the Internet

Edit: you have indeed a point with your consumer court.

[Andad]

Originally Posted by 77T

You train real nice there…


Sent from my iPhone using Tapatalk Pro

When it comes down to precision and accuracy both Rolex and Andad have room for improvement even with a pea shooter at 50m BR.

[saxo3]

Love it

[mountainjogger]

Originally Posted by 77T

You train real nice there…


Sent from my iPhone using Tapatalk Pro

Indeed.

[carlyounguk]

Thank you all for your responses, I am going to take it to the rsc in NYC

[Fred48]

Originally Posted by 77T

A picture is worth 1,000 words…




Sent from my iPhone using Tapatalk Pro

Could not agree more, but would not make sense to the typical watch buyer. The Rolex marketing department - not the engineers - is using "precision" to imply accuracy, as they think it's the same thing. A typical example of fuzzy understanding. Before I retired as a physicist, I encountered this all the time with non scientists.

[Tools]

Originally Posted by carlyounguk

Thank you all for your responses, I am going to take it to the rsc in NYC

Take your service warranty card with you.. They might even let you know the issue while you wait, since they already did the service once.

[77T]

Originally Posted by Tools

Take your service warranty card with you.. They might even let you know the issue while you wait, since they already did the service once.

+1 on the card.

But his AD actually did the first repair under warranty and now the watch is out of decent timekeeping.


Sent from my iPhone using Tapatalk Pro

[77T]

Originally Posted by Fred48

Could not agree more, but would not make sense to the typical watch buyer. The Rolex marketing department - not the engineers - is using "precision" to imply accuracy, as they think it's the same thing. A typical example of fuzzy understanding. Before I retired as a physicist, I encountered this all the time with non scientists.

I think what bothers owners more is the watch’s performance dancing around. That is, +10 Monday, -1 Tuesday, +3 Wednesday, etc.

But if it was precise, such as +8 every day and a cumulative + 1 minute over a week’s time, then many are satisfied.


Sent from my iPhone using Tapatalk Pro

[TswaneNguni]

My one watch is zero after setting it 5 months ago . How ? Crown up or dial up overnight .( I just set the date )

Is that precise ? Is that accurate ? No ...its clever .

[saxo3]

Originally Posted by TswaneNguni

My one watch is zero after setting it 5 months ago . How ? Crown up or dial up overnight .( I just set the date )

Is that precise ? Is that accurate ? No ...its clever.

Ouch ... clever?
Yes, in the sense that you have a 31xx movement watch.

[Dirt]

Originally Posted by carlyounguk

Thank you all for your responses, I am going to take it to the rsc in NYC

Perfect