Official Service scratched my Submariner

[214270Explorer]

You can't REALLY be certain that the scratch happened at the dealer, now can you.
It could have occurred after and you didn't notice, especially since 'some amount of time <indeterminate?> had passed.'
Just sayin' there is no real proof.

[rolexl]

Originally Posted by 214270Explorer

You can't REALLY be certain that the scratch happened at the dealer, now can you.
It could have occurred after and you didn't notice, especially since 'some amount of time <indeterminate?> had passed.'
Just sayin' there is no real proof.

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Originally Posted by rolexl

I went to the service on Friday and noticed the scratch on Monday, of course there's a possibility that I made the scratch but I wore my Speedmaster all weekend, and the scratch is on the left side of the clasp the same side that the loose screw was.

Originally Posted by rolexl

Not denying that it could've been my fault but I inspected the claps very closely when the glidelock didn't work and there was no scratch.

Originally Posted by rolexl

I won’t file a complain or anything since I bought it to wear and there are more scratches to come, but I expected a official technician to be more careful with my watch.

I'm just sharing my first experience with the official service center.

[Master_Grogu]

Unless you have high resolution pictures from before, and tell them immediately, nothing is going to happen.

Also, even if they think it’s their fault, they will only offer a polish, which is something I advise against.

[rolexl]

Originally Posted by Master_Grogu

Unless you have high resolution pictures from before, and tell them immediately, nothing is going to happen.

Also, even if they think it’s their fault, they will only offer a polish, which is something I advise against.

The scratch is there to stay lol

Originally Posted by rolexl

I won’t file a complain or anything since I bought it to wear and there are more scratches to come, but I expected a official technician to be more careful with my watch.

[zapokee]

I've had my Sub C for 10 years. It's scratched and dented AF from natural everyday wear. I enjoy it like that - it's unique rather than sterile.

Celebrate this one as the first scratch of many.

[XBMX]

Technician slipped while you were getting that manicure.

[Alex71168]

That’s a pretty bad scratch

[shaunylw]

Originally Posted by Alex71168

That’s a pretty bad scratch

Not as bad as the sentence structure in the OPs post.


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[rolexl]

Originally Posted by shaunylw

Not as bad as the sentence structure in the OPs post.

lol didn't know it was getting graded

[shaunylw]

Originally Posted by rolexl

lol didn't know it was getting graded

Well, you didn’t include a single period. So the grade would be an F+.


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[rolexl]

Originally Posted by shaunylw

Well, you didn’t include a single period. So the grade would be an F+.

Nice! Better than expected!

[jas0nt]

Originally Posted by shaunylw

Not as bad as the sentence structure in the OPs post.


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At least he doesn't look like a kid wearing his dad's watch.

[Number3]

Originally Posted by jas0nt

At least he doesn't look like a kid wearing his dad's watch.

Ouch! Classy first post.

[zapokee]

Originally Posted by shaunylw

Not as bad as the sentence structure in the OPs post.

Bit cruel, bit funny.

[padi56]

Originally Posted by Alex71168

That’s a pretty bad scratch

Well in the real world because of the high magnification it look a lot worst than it actually is. Its quite a minor surface scratch on clasp thats easily polished out at normal routine service only to get scratched again in normal wearing.

[ICE888]

I have RSC return my deepsea with the back case scratched like they used the incorrect tool to open it. They never accepted blame but took responsibility to replace the titanium back because they said they didn't inspect it prior to work to know if it was there.

I basically said, unless I grew sand on the back of my wrist...there is no way it could have gotten scratch especially when it was a 1.5 year old watch at that time.

[rolexl]

Originally Posted by ICE888

I have RSC return my deepsea with the back case scratched like they used the incorrect tool to open it. They never accepted blame but took responsibility to replace the titanium back because they said they didn't inspect it prior to work to know if it was there.

Thankfully they replaced it instead of just polishing it.

Originally Posted by ICE888

I basically said, unless I grew sand on the back of my wrist...there is no way it could have gotten scratch especially when it was a 1.5 year old watch at that time.

I feel the same way, since the scratch is on the left side of the clasp and I wear my watches on my left wrist it's a very difficult spot to scratch with normal wear.

[Onti]

That really sucks.

[airchitect]

Dude I sent my GMT for svc in PA. Came back, beaten, gouged, and wrecked. So much so that my AD ended up swapping it out for crispy new one.


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[carbon888]

I sent my watch to service and the AD took pics of it before sending it out. I did asked what happens if it comes back scratched? He couldn't really answer me and said it highly wouldn't happen. I think he was new as he was still waiting for his business card.

[Dirt]

Sadly i would be inclined to chalk this one up to being one of life's experiences

[l_chissle]

I'm ok if I've done that, but not if someone else has done that, especially a service center...

[1William]

Sorry this happened. You have a good attitude about this. I would chalk this up to lessons learned and move on.

[Speedbird-1]

If this damage WAS done 'in house' by RSC, what would concern me is that, somebody would have noticed it (the scratch) but decided to release it to the customer anyway, and if he does notice it, we will deny responsibility.

It's all very well for some (ruffty-tuffty - "I bang nails in underwater with my 1680") types here, to simply brush it off as 'just a little scratch' on a tool watch, but as a paying customer, we should all be confident that we'll have our timepieces returned to us, after a service, in as good condition, hopefully, better, than we handed it over into their care.

[rolexl]

Originally Posted by Speedbird-1

It's all very well for some (ruffty-tuffty - "I bang nails in underwater with my 1680") types here, to simply brush it off as 'just a little scratch' on a tool watch, but as a paying customer, we should all be confident that we'll have our timepieces returned to us, after a service, in as good condition, hopefully, better, than we handed it over into their care.

Thank you, that’s how I feel, I don’t mind if I scratch my watch but if I go to the official Rolex service I expect it to be returned in the same (or better) condition.

[rolexl]

Originally Posted by 1William

Sorry this happened. You have a good attitude about this. I would chalk this up to lessons learned and move on.

Thank you!

[rolexest]

Holy that's a nasty one. RSC Toronto did something similar to me.

[HiBoost]

OP, you have a great attitude but I'm sorry this happened to you and I'm further sorry you've had to defend against so many nonsense replies in this thread. Yes, you should have looked it over very closely before walking out, lesson learned. But the combination of RSC telling you the original problem was your fault and then further almost certainly causing this damage would really boil my blood. If he was worth a damn as a skilled watchmaker he would have come out and apologized for the mishap (obviously he knows he scratched it) and offered to polish it out if you wouldn't mind waiting a few more minutes. What a jerk...

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[rolexl]

Originally Posted by HiBoost

OP, you have a great attitude but I'm sorry this happened to you and I'm further sorry you've had to defend against so many nonsense replies in this thread. Yes, you should have looked it over very closely before walking out, lesson learned. But the combination of RSC telling you the original problem was your fault and then further almost certainly causing this damage would really boil my blood. If he was worth a damn as a skilled watchmaker he would have come out and apologized for the mishap (obviously he knows he scratched it) and offered to polish it out if you wouldn't mind waiting a few more minutes. What a jerk...

Thank you! I really expected better from the RSC, but even if I complain they will deny it and it’s just not worth the hassle, next time I’ll take pictures before handing it over and inspect it very closely when they return it.