Validating purchase date and warranty

[Cavester]

Originally Posted by teck21

Send it to a RSC for servicing and ask them. If not, the likely only other party that can verify it for you would be the AD that sold the watch, and they probably wouldn’t do it for you.

Rolex doesn’t want its ADs to be burdened with dealing with second hand buyers asking for this and that to be validated.

And a clear distinction needs to be drawn in the service provided to AD buyers and second hand buyers.

You may not like it, or care for it but Rolex considers it a very big part of the Rolex experience.

Don’t stress the warranty, you’ll drive yourself crazy.


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Best answer yet, thanks.

I do understand that logic but do find it a little unhelpful to buyers who are not purchasing from an AD, especially when they have no choice because they can't get the watch from an AD.

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[Cavester]

Originally Posted by Marcjvr

Doesn’t concern me at all.

In fact I value my privacy, I don’t want to get called by a stranger one day and interrogated about every little scratch, ding and whatever else while I owned a watch I long since sold.

No one is asking for your details so how would this happen.

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[vh2k]

Originally Posted by Cavester

Lol thanks.

Seriously though, does it not concern people.

It’s a very serious matter. I would almost characterize it as a “life or death” issue.

Now, please post a picture of your new Deep Sea for which you overpaid!

[Tensai]

Walk-in to your local Rolex Service Center.

[Cavester]

Originally Posted by vh2k

It’s a very serious matter. I would almost characterize it as a “life or death” issue.

Now, please post a picture of your new Deep Sea for which you overpaid!

Lol why, there are pictures on my other thread for that.

This was a genuine question for which I was wondering, and now I just think it's crazy you can't check on. I did think there would be a service you could use and pay for if necessary to validate the warranty period remaining.

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[IamJacky]

Originally Posted by Cavester

Having just purchased a watch from grey which according to the warranty card was sold 20th August 2021, how can I validate this? It seems you can buy these cards online and put whatever date you want on them so what's stopping someone selling say a 2018 watch as 2021 for example.

Is there a service you can call, provide a serial and confirm the date? It seems the serials are now random so no way to tell what the year is.

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RSC is probably the only place you can go to to validate the purchase date, but I am not sure if they will actually offer this service.

However, I have heard of cases where shady secondary dealers (or just unwitting previous owner) altered the year on a warranty card (for example, adding a stroke onto 2016 to make it 2018), and this will void the entire 5-year warranty when you submit it to RSC.

So yes, it would be unwise for anyone, whether it's the AD, grey dealer, or your own self to attempt to alter the date on the warranty card, therefore I do not see any reason for any party involved to have filled in a different purchase date on the card than the actual purchase date for which the card was registered to their system.

It is highly unlikely that the grey dealer who sold you the watch altered the date, but if they did, RSC will void your 5-year warranty once they find out it was altered.

EDIT:

Found two samples of altered warranty card year:

Change from 2011 to 2019


Change from 2011(?) to 2019

[Cavester]

Originally Posted by IamJacky

RSC is probably the only place you can go to to validate the purchase date, but I am not sure if they will actually offer this service.

However, I have heard of cases where shady secondary dealers (or just unwitting previous owner) altered the year on a warranty card (for example, adding a stroke onto 2016 to make it 2018), and this will void the entire 5-year warranty when you submit it to RSC.

So yes, it would be unwise for anyone, whether it's the AD, grey dealer, or your own self to attempt to alter the date on the warranty card, therefore I do not see any reason for any party involved to have filled in a different purchase date on the card than the actual purchase date for which the card was registered to their system.

It is highly unlikely that the grey dealer who sold you the watch altered the date, but if they did, RSC will void your 5-year warranty once they find out it was altered.

EDIT:

Found two samples of altered warranty card year:

Change from 2011 to 2019


Change from 2014 to 2019

Thanks. Just for clarity, I don't think the seller altered the date. It is stamped anyway and not written in hand. My question was around say a watch was in production for 6 years and it was kept in a cupboard, stickers the lot for that time, then the warranty would have expired a year earlier. However the seller comes to sell it and can get a grand or more extra for it being 6 weeks old rather than 6 years, what's to stop them obtaining the fake cards and putting a new date on. There doesn't seem to be a way for even the grey dealer to check that.

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[Cavester]

That is a good point though, if a card was alerted there seems to be no way of checking unless you send for service and RSC tell you then.

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[IamJacky]

Originally Posted by Cavester

Thanks. Just for clarity, I don't think the seller altered the date. It is stamped anyway and not written in hand. My question was around say a watch was in production for 6 years and it was kept in a cupboard, stickers the lot for that time, then the warranty would have expired a year earlier. However the seller comes to sell it and can get a grand or more extra for it being 6 weeks old rather than 6 years, what's to stop them obtaining the fake cards and putting a new date on. There doesn't seem to be a way for even the grey dealer to check that.

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If I understand you correctly, you seem to think the card was already stamped and dated when it leaves the Rolex factory? It's not. To the best of my knowledge, the date is only written or stamped onto the card by the Authorized Dealer (which has its corresponding serial number) on the day it is sold to a customer, so it doesn't matter how long it's been sitting in the back of the AD, the watch will still carry a 5-year warranty regardless of when the watch was actually produced.

[Cavester]

Originally Posted by IamJacky

If I understand you correctly, you seem to think the card was already stamped and dated when it leaves the Rolex factory? It's not. To the best of my knowledge, the date is only written or stamped onto the card by the Authorized Dealer (which has its corresponding serial number) on the day it is sold to a customer, so it doesn't matter how long it's been sitting in the back of the AD, the watch will still carry a 5-year warranty regardless of when the watch was actually produced.

Not sure where you got that from? I know it's dated when sold.

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[IamJacky]

Originally Posted by Cavester

Not sure where you got that from? I know it's dated when sold.

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I guess I failed to understand your question. I read your last post again and I guess your main question was " what's to stop them obtaining the fake cards and putting a new date on" right?

Well, from my understanding, each watch only comes with one warranty card with its corresponding serial number already printed on; Rolex will not issue the same warranty card for any watch twice, so it's impossible to find a fake card with identical serial numbers. Also, fake cards can't even be scanned by RSC or ADs. Authentic Rolex warranty cards also have some small details that act as anti-counterfeit such as hidden hologram that is only visible by UV among other fine details.

[Calatrava r]

Originally Posted by Cavester

It's the original sold date I want to validate.

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Why. You still have lots of warranty time left. If you are sure the watch is authentic, I would forget the matter.

[Oldbigmouth]

Originally Posted by rambo99

why would they? it's customer's privacy!

I didn’t say disclose the original buyer, only the sale date.

[Cavester]

Originally Posted by IamJacky

I guess I failed to understand your question. I read your last post again and I guess your main question was " what's to stop them obtaining the fake cards and putting a new date on" right?



Well, from my understanding, each watch only comes with one warranty card with its corresponding serial number already printed on; Rolex will not issue the same warranty card for any watch twice, so it's impossible to find a fake card with identical serial numbers. Also, fake cards can't even be scanned by RSC or ADs. Authentic Rolex warranty cards also have some small details that act as anti-counterfeit such as hidden hologram that is only visible by UV among other fine details.

Yes that's correct, sorry if I wasn't clear.

You can get those cards made up with whatever numbers that you want, with the built in UV and other security measures, including NFC, so those with scrupulous intentions can easily do that. The only way to me in order to check properly is confirm the serial with the database held by Rolex on how long the remaining warranty period is or the date of purchase.

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[Cavester]

This guy gets it... https://m.youtube.com/watch?v=Htjc19...ature=youtu.be


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