Pretending to be ignorant at an AD

[KathleenL]

Originally Posted by Becweb

Stupid question but has anyone tried to play ignorant by requesting from an SA to take him / her through the Rolex models and what they can propose, pretending to not know models, as opposed to showing up and asking for specific models / professionals models and acting like they know the whole history of the brand?

That can show the customer doesn't care about reselling and maybe models other than busted down and smaller DJs can magically show up.

I would imagine that an SA would wonder, and probably ask you, why you are seemingly interested in a Rolex if you purport to know nothing about them.

[HeartRolex]

Originally Posted by Cigars&Watches

Playing ignorant won’t work. ADs want to sell to enthusiasts or good customers..

So true. My love runs deep. I’m such an enthusiast, I get offered a job to sell watches in their boutiques. LOL

[HeartRolex]

Originally Posted by KathleenL

I would imagine that an SA would wonder, and probably ask you, why you are seemingly interested in a Rolex if you purport to know nothing about them.

This x 1000!

[Becweb]

Thanks for the responses, the majority is for "honesty" which of course would be the ideal scenario. Alas this does not lead anywhere with only a two tone datejust as purchase history except in exceptional cases.
As much as Rolex wants to know their customers and sell to the good ones, i would be surprised if they don't want to keep on enlarging their customer base

[xrole]

Originally Posted by Becweb

Thanks for the responses, the majority is for "honesty" which of course would be the ideal scenario. Alas this does not lead anywhere with only a two tone datejust as purchase history except in exceptional cases.
As much as Rolex wants to know their customers and sell to the good ones, i would be surprised if they don't want to keep on enlarging their customer base

They don't need to enlarge their customer base when all of the watches they have sell out immediately anyway. There are nowhere near enough watches to satisfy the current, and ever-increasing, demand.

Originally Posted by calebb90

They’ll know you’re lying when you decline to try on a Breitling.


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Even someone clueless about watches knows a Rolex is more prestigious/desirable to the unwashed masses than a Breitling.

[KathleenL]

Originally Posted by Becweb

Thanks for the responses, the majority is for "honesty" which of course would be the ideal scenario. Alas this does not lead anywhere with only a two tone datejust as purchase history except in exceptional cases.
As much as Rolex wants to know their customers and sell to the good ones, i would be surprised if they don't want to keep on enlarging their customer base

My husband has no interest in wearing or owning a Rolex. But, I have wanted the Lady Datejust in SS and Everose Gold for many years. I kept hemming and hawing about buying it (not having a clue about any issues with getting a Lady Datejust, although I knew folks were having problems getting various other models). Then one day my husband said he wanted to buy it for me for our anniversary. He told me to contact an AD and get everything arranged and he’d pay for it. (Gee, that sounds so unromantic but he does so much for me that is very romantic.) Anyway, I contacted the closest AD and was told we’d have to come into the store to fill out paperwork, pay in full by cashier’s check or in cash, then wait a minimum of six to eight months. And we were thinking we could just walk into an AD and buy it on the spot and walk out with it.

So, I then dealt with a different AD in a different area. I let him know how much I wanted this watch. I had it on my wrist one month later. My husband and I had no previous Rolex purchase history. My everyday watch at the time is a Tag Heuer.

Yeah, honesty is the best policy.

[KathleenL]

Originally Posted by KathleenL

[snip] I have wanted the Lady Datejust in SS and Everose Gold for many years. [snip]

I should clarify that I wanted it not “because it’s a Rolex,” but because I think it’s a beautiful watch.

[xrole]

Originally Posted by KathleenL

I should clarify that I wanted it not “because it’s a Rolex,” but because I think it’s a beautiful watch.

Why do you feel the need to add and justify that? Don't be so insecure about what other people think, especially on a Rolex forum. :)

[KathleenL]

Originally Posted by xrole

Why do you feel the need to add and justify that? Don't be so insecure about what other people think, especially on a Rolex forum. :)

Not insecure at all, and I really don’t care what others think. I only wanted to make the point that I let the AD know how enthusiastic I was (and still am) about the watch. That I wasn’t trying to buy a Rolex “because it’s a Rolex,” but because I truly love the watch. I do think my honesty helped, and that the AD knew he wasn’t dealing with someone who would immediately flip the watch.

[alphadweller]

Playing dumb or perhaps giving the AD more flexibility did occur to me. I thought about turning up to inquire about availability for a man's watch to celebrate a milestone at work. Just a man size Rolex with a budget of €10k. I would have been curious to know what SAs would reply to that. The reason I didn't go ahead is I already knew the answer .

- Have you already bought from us before?
- No, I don't think so but would be delighted to start today.
- In that case Sir I'm afraid we won't be able to help you with Rolex, perhaps we can suggest other brands?

[jay_kay]

I went in recently and mentioned it was my wifes 40th next March and wondered what the chances are of getting a 36mm DJ with Wimbledon dial, fluted bezel and Jubilee. I was direct and was wearing my AP at the time.They sat me down asked me a few questions and then found my spend history from another AD (which are part of the same group, that I didn't know at the time) asked if I still had various watches that I had purchased from then and them smiled and said it shouldn't be a problem. Feeling confident I asked about wait time for the WG Daytona blue dial for myself, he duly added that to my wish list and said they have a had a few through. Fingers crossed.

[turkeysub93]

Originally Posted by Master_Grogu

I must confess the schadenfreude is big. Especially those who look and dress in a certain way (think tiktok and the likes, in complete urban street wear regalia that screams “I listen to rap music while driving a leased German car loudly at night”.)

I do feel sorry when older folks come in and get shot down.

*Logs into TikTok after getting a 36 TT DJ*

"Bro! Check out my Rollie, Bro! It's a Rollie! I'm SO rich!"

*drives off in leased foreign car that costs more than his monthly rent*

[Nav01L]

I deal with a few ADs, most know me very well and have at least a pretty clear idea of what’s in the collection. But when I meet new SAs, I do tend not to hit them with the full ten years of collecting experience and activity on the watch scene all at once. Hard to get a feel for who people are when you‘re too caught up in showing them who you are. Wouldn’t call that deception though, just restraint.

[Tanalasta]

If I’m ignorant about a brand, I admit I’m unfamiliar with it. But then learn about it when I get home. It’s how we build our knowledge foundation. The sales reps get to know you over time. What you do and what you buy. They also get together during brand training (depending on where you live, Rolex reps will all be in the same room from different dealers) and they sometimes chat about their clients.

I’m lying low however. After a family member I bought in with me compared a non-Rolex watch that was worth more than a Datejust with a $100 watch I used to own … and asked the rep if they were equivalent.


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[Geckobros]

I am sure they appreciate not being able to sell you what they don't have (for you). However, they do appreciate you coming in and showing you what they do have. "How about a nice Tudor?"

[Nav01L]

Originally Posted by Tanalasta

If I’m ignorant about a brand, I admit I’m unfamiliar with it. But then learn about it when I get home. It’s how we build our knowledge foundation. The sales reps get to know you over time. What you do and what you buy. They also get together during brand training (depending on where you live, Rolex reps will all be in the same room from different dealers) and they sometimes chat about their clients.

I’m lying low however. After a family member I bought in with me compared a non-Rolex watch that was worth more than a Datejust with a $100 watch I used to own … and asked the rep if they were equivalent.


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Do you mean that Breguet Wellington?

[ap1]

Originally Posted by Master_Grogu

I must confess the schadenfreude is big. Especially those who look and dress in a certain way (think tiktok and the likes, in complete urban street wear regalia that screams “I listen to rap music while driving a leased German car loudly at night”.)

I do feel sorry when older folks come in and get shot down.

Wait, I’m older and listen to rap music in my German car

[ks58]

Originally Posted by Master_Grogu

My son, my young son, he’s dying you see. He got Daytonatitus and only a SS black dial Daytona could save him. The doctors aren’t very confident. They tried grey market but it must come new with stickers from an AD. Those are the ways of karma it seems. If only somebody could help us.

Haha this is an awesome response. I wouldn't play dumb. Show you love the brand. Be different than the other douches. And maybe you can unlock the key to the kingdom.

[Mendota]

Just be honest. Sure, there aren't many new pieces on display right now but my SA let me try on his new sub and then we hung out over at the pre-owned case. The pre-owned cases are gold mines and equally as fun to explore. During my last AD visit we just chatted about watches and life for an hour while he brought out watches for me to play around with. I got to try on a ~$150,000 1665 double red seadweller with complete set, a ~$50K 6536 small crown sub, a 5513, a 5512, and 4 different 1675s. They had a couple of mid 2000s Explorer IIs but I was more interested in the real vintage stuff. Then I grabbed a couple of issues of the Rolex Magazine and went on my way. Honestly, that was way more fun than looking at the new stuff. I already know what I want and so do they, so this is a better use of time. Plus it shows how much I love watches and the brand.

Use your time wisely. Don't waste yours or theirs.

[HideMyWalletPlease]

Excuse me sir. What are these watches called “Raw - lēēx”.
Am I saying that correctly?

[dnpina]

Originally Posted by calebb90

They’ll know you’re lying when you decline to try on a Breitling.


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Made me laugh

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[Kyle3130]

Originally Posted by HeartRolex

So true. My love runs deep. I’m such an enthusiast, I get offered a job to sell watches in their boutiques. LOL

Same, I will strongly consider this when I retire.

[LA_LEC]

Originally Posted by ap1

Wait, I’m older and listen to rap music in my German car

BUT is it a lease?

[Master_Grogu]

Originally Posted by LA_LEC

BUT is it a lease?

And is it loud at night? That’s the key thing in my comment.

[pevadijk]

I bought my Datejust 36 Wimbledon in May and have visited the AD a few times in the year before, expressing my interest and telling about my budget and that I needed to save some extra money.

Showing that you actually know your stuff seems to work and right around "Watches and Wonders" (and the new Rolex releases) I was able to afford the Datejust, so I called the sales manager and asked if he could order the "36 Wimbledon" and when he said "yeah sure", I thought "yeah right", BUT about 4 weeks later I got "the call".

Telling a bit about yourself seemed to work, although at another AD the attitude it the store was cold and arrogant, so finding 'your AD' can make a difference, I guess.

[Quinny1999]

Originally Posted by Stud Screw

"I suppose Rolex makes a pretty good watch, from what I've heard. I travel a lot for my job, you know, switching time zones a lot. I know this sounds strange, but does Rolex make a watch that shows multiple time zones? Is that even possible? I'm not much into gold, so the silver colored watches are more up my alley. I'm also a bit of an amateur cook, and need a watch that can help me time my pasta and my baked goods (I make a mean quiche). Any recommendations? I also like the color green. I was a big Sesame Street fan growing up, if you want to know the truth. What was the name of that green frog? Grover?"

Worth a try just for comedy value and originality

[Andad]

Honest with an AD is the best policy but then it would have to go both ways......

[ap1]

Originally Posted by Master_Grogu

And is it loud at night? That’s the key thing in my comment.

It gets loud if tone loc or black sheep comes on

[beshannon]

Originally Posted by Becweb

Stupid question but has anyone tried to play ignorant by requesting from an SA to take him / her through the Rolex models and what they can propose, pretending to not know models, as opposed to showing up and asking for specific models / professionals models and acting like they know the whole history of the brand?

That can show the customer doesn't care about reselling and maybe models other than busted down and smaller DJs can magically show up.

So that would be like the dozens of other people they see each day?

[Master_Grogu]

Originally Posted by ap1

It gets loud if tone loc or black sheep comes on

Well then you are lost