My Sales Associate Moved On

[padi56]

Originally Posted by Harry-57

The store will have your sales record.

People move about for all sorts of reasons. Family, health, money, career.

Have to agree this AD relationship stuff is now getting out of hand.

[jj312]

I’m so sorry for your loss.

[Seddyspaghetti]

Originally Posted by jj312

I’m so sorry for your loss.

[m j b]

Originally Posted by HideMyWalletPlease

Maybe she was weirded out by all the middle aged men begging to buy watches and no matter how many watches she gets them, they won’t stop bugging her, even though all of the watches look virtually the same.

Post of the day.

These situations are why I usually chuckle when I read those other posts about "building a relationship with my AD" and buying gifts for the SA, etc.

Retail is a very transitional industry.

[m j b]

Originally Posted by padi56

Have to agree this AD relationship stuff is now getting out of hand.

LOL, Peter thinks it's unreasonable to have your AD salesperson be your best man/bridesmaid, Godparent and primary beneficiary too.

Silly man.

[Harry-57]

What if she's gone off to work for a grey dealer, or maybe set one up?

Imagine the conspiracy theories it would generate. You could dine out for a year on that!

[Mendota]

You missed your chance to ask her out. Bummer. You probably had a better shot at getting a date than a watch. Oh well, time to start courting the next SA in the shop. Flowers anyone?

[10XRolex]

I may get lambasted for this. But I'm sorry I don't understand you guys. A strong majority here seem to have minimal social skills when it comes to interacting with their AD'S. It's a person like you and I who put their pants on the same way.

Go into the store and speak with the manager; who should know who you are if you purchased 3 watches in 24 mo. If he or she doesn't then shame on you. Tell them you heard so and so has moved on and that you would like to continue your relationship and who do you recommend would be a good fit for your next SA. Now sit down with both the manager and the new SA to get to know them and so they get to know you. Explain to them what you are interested in etc, etc.

One door closes and another door will open. If your past SA was so good, then she would have informed you that she was leaving. Maybe she did you a favor and your next SA will be even better for you.

Good luck and let us know.

[Chiboy]

There is an important lesson here:

When spending hundreds of dollars to thank an AD for allowing you to buy watches from them, it is a risky to buy single malt scotches and fine bottles of wine for your personal SA. Best to buy pizzas/meat trays/champagne for the whole store.

[Tikandtokalot]

How many people tip their checkout assistant.
Food is much more valuable.

[Bizcut1]

Originally Posted by 10XRolex

I may get lambasted for this. But I'm sorry I don't understand you guys. A strong majority here seem to have minimal social skills when it comes to interacting with their AD'S. It's a person like you and I who put their pants on the same way.

Go into the store and speak with the manager; who should know who you are if you purchased 3 watches in 24 mo. If he or she doesn't then shame on you. Tell them you heard so and so has moved on and that you would like to continue your relationship and who do you recommend would be a good fit for your next SA. Now sit down with both the manager and the new SA to get to know them and so they get to know you. Explain to them what you are interested in etc, etc.

One door closes and another door will open. If your past SA was so good, then she would have informed you that she was leaving. Maybe she did you a favor and your next SA will be even better for you.

Good luck and let us know.

Nice try. This is an entirely too reasonable and level-headed approach for the majority of the entitled here to comprehend much less execute.

[Mendota]

Originally Posted by 10XRolex

I may get lambasted for this. But I'm sorry I don't understand you guys. A strong majority here seem to have minimal social skills when it comes to interacting with their AD'S. It's a person like you and I who put their pants on the same way.

Go into the store and speak with the manager; who should know who you are if you purchased 3 watches in 24 mo. If he or she doesn't then shame on you. Tell them you heard so and so has moved on and that you would like to continue your relationship and who do you recommend would be a good fit for your next SA. Now sit down with both the manager and the new SA to get to know them and so they get to know you. Explain to them what you are interested in etc, etc.

One door closes and another door will open. If your past SA was so good, then she would have informed you that she was leaving. Maybe she did you a favor and your next SA will be even better for you.

Good luck and let us know.

Ha ha, you brought common sense and logic into the equation, combined with the confidence and assertiveness of having an actual in person conversation with the owner or sales manager. If you get blasted for that, it means we are doomed and all sales should go to a faceless, online format.

[Jpccarguy]

Originally Posted by Bizcut1

Nice try. This is an entirely too reasonable and level-headed approach for the majority of the entitled here to comprehend much less execute.

[Jpccarguy]

If she gave you her mobile, I think it’s reasonable to call her. She can choose whether to answer. If she doesn’t, you leave a message- sorry you’ve gone, can you advise me who to contact at the AD in the future, have you gone to another AD and were prohibited from telling your clients, etc.

If you never hear back, then you’ll know: you don’t matter, you’re scum of the earth, and you’ll never own another Rolex ever again!

[Wahlberg]

No more Rolex for you, it's Omega from now on.

[Locust]

Originally Posted by HideMyWalletPlease

Maybe she was weirded out by all the middle aged men begging to buy watches and no matter how many watches she gets them, they won’t stop bugging her, even though all of the watches look virtually the same.

Yup. This. Leave this poor person alone. They moved on, you don't need to track them down for a recommendation to get more watches. Insanity

[Robf52]

Originally Posted by RealMadrid1988

Maybe drop by in person and speak with the manager, explaining the situation and that you’d like to remain loyal to the store and would appreciate advice on how not to be disadvantaged going forward.

This.

[brandrea]

Originally Posted by Chiboy

There is an important lesson here:

When spending hundreds of dollars to thank an AD for allowing you to buy watches from them, it is a risky to buy single malt scotches and fine bottles of wine for your personal SA. Best to buy pizzas/meat trays/champagne for the whole store.

I agree with you. Best to show gratitude to many than to the few

[espanol]

Originally Posted by Locust

Yup. This. Leave this poor person alone. They moved on, you don't need to track them down for a recommendation to get more watches. Insanity

This is the only advice you should follow. She was a retail, hourly worker. You have no idea what happened/why she left. Last thing she wants is random grown men calling her (on her personal phone I might add) expressing their sorrow that she can no longer get them watches. Ridiculous.

[Bizcut1]

Originally Posted by espanol

This is the only advice you should follow. She was a retail, hourly worker. You have no idea what happened/why she left. Last thing she wants is random grown men calling her (on her personal phone I might add) expressing their sorrow that she can no longer get them watches. Ridiculous.

This. So this. Jesus.

[Ferdelious]

I have to agree with some of the others here. You knew she left the company yet you contacted her directly, not appropriate.

[Bozack90]

I worked with the store manager, they moved to a new place and now it seems like they aren't working there, they were truly an amazing person and easy to deal with so I hope it was their choice to leave and that they end up doing something amazing.

As for me I am glad I don't want anything watches now

[Brew]

Suggestions? Sure, stop sounding/acting pathetic.


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[Flintstone]

May Her Memory Be A Blessing

[m3tek44]

sorry to hear but as others have mentioned your history is with AD.

[vesnyder]

Thought I should share the latest: I did hear back from the AD and it was the owners' son who I am sure is going nowhere! He was very nice and shared "we do not have a list" but will keep me in mind for my next watch. He is the 4th generation of the family so I am certain he is not going anywhere.

I also did hear back from the SA who relocated to a jeweler in Naples, FL - moved from Cleveland, OH - smart move!

[justin81]

Originally Posted by vesnyder

Thought I should share the latest: I did hear back from the AD and it was the owners' son who I am sure is going nowhere! He was very nice and shared "we do not have a list" but will keep me in mind for my next watch. He is the 4th generation of the family so I am certain he is not going anywhere.

I also did hear back from the SA who relocated to a jeweler in Naples, FL - moved from Cleveland, OH - smart move!

Which AD? Does it start with S, A, or K?

[sleepydoc]

Originally Posted by HideMyWalletPlease

Maybe she was weirded out by all the middle aged men begging to buy watches and no matter how many watches she gets them, they won’t stop bugging her, even though all of the watches look virtually the same.

Too funny.

[Rori]

Originally Posted by vesnyder

I am depressed - my favorite SA - who I purchased three watches from over the past 24 months, has moved on. I dropped her an email this afternoon and received an automatic response that she no longer works there. I left a text on her mobile and have not heard back. I would like to get her input before I reach out to one of the other SA's but I want to make sure my history is taken into account when I ask for my next time piece. Any suggestions?

Happened to me, nothing will happen to your history, another SA will take case of you.


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[Rori]

Originally Posted by Rori

Happened to me, nothing will happen to your history, another SA will take case of you.
When a new SA came to attend me, he already knew I had passed on a blro for a Tudor and that the next one I want is the SD43. So the record is there, don't worry.


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