124270 sapphire scratched

[Greglaw]

What is the point of the thread? Get it repaired. Easy. Who knows what caused it. If you don’t trust the Rolex quality get rid of it and buy another brand.

You asked for feedback that is mine.

[Rori]

Originally Posted by tna23

I came back from the beach today and washed off my Explorer with water, only to find 2 large scratches on the crystal. Naturally I was pissed off, but also surprised since I thought only diamond could scratch sapphire - I was nowhere near any diamonds! I also didn't feel any rocks his my watch / arm. I cant figure out how it happened but also why it happened.

In 15 years I've never had this happen to me and I'm wondering whether the quality of the rolex crystal is perhaps not as good as others? Does anyone know if this will be covered by warranty? I assume the only option is replacement and that these scratches cant be polished out. Any feedback would be appreciated. I've attached a couple of photos to show the scratches at 6 and 12.Attachment 1270127Attachment 1270128

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Sand particles if rubbed against it by towels for example can scratch it. Another possibility could be that your watch was scratched before your beach trip.


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[tna23]

Update: I popped into the AD today and as expected, the damage to the crystal is not covered by rolex warranty.

Next step is to get a quote for crystal replacement - 2 week wait for a quote!

But it gets better - if they don't have the part in stock, then it could take up to 6 months to get the job done!! 6 months to change a small piece of glass? I'm gobsmacked.

I also have to leave the watch with the AD while waiting for the crystal to be shipped in. Makes no sense but that's the way it is.

How did we get to the point where even the rolex service standards are now so rubbish?

If that's the way I treated my clients, I'd be out of business in 5 minutes.

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[amanbra]

Originally Posted by tna23

Update: I popped into the AD today and as expected, the damage to the crystal is not covered by rolex warranty.

Next step is to get a quote for crystal replacement - 2 week wait for a quote!

But it gets better - if they don't have the part in stock, then it could take up to 6 months to get the job done!! 6 months to change a small piece of glass? I'm gobsmacked.

I also have to leave the watch with the AD while waiting for the crystal to be shipped in. Makes no sense but that's the way it is.

How did we get to the point where even the rolex service standards are now so rubbish?

If that's the way I treated my clients, I'd be out of business in 5 minutes.

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I think you folk are covered by our two RSC centres… and yeah they’re really backlogged.. =(

[rexet]

Could it be the AR coating?

[amanbra]

Originally Posted by rexet

Could it be the AR coating?

There is no ar coating on the top side.


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[jimcameron]

Ignore it. You can still see what time it is.

Have it changed out at your next service.

[Harry-57]

It sounds like Rolex and you are parting company. But you'll need to get the watch fixed first.

[Devildog]

Originally Posted by DentistRodman

For the longest time I would accumulate scratches that I had no explanation for. I'm careful to not bang my watch around and just have good wrist awareness in general. Still, scratches kept showing up. Then one day, it just clicked. It's because I'm a typical immature husband that likes to grab my wife's butt and she'll swat my hand away.

Lesson learned: only grab your wife's butt with your non watch wearing hand.

^^^^^ Wise advice

[zengineer]

Originally Posted by tna23

Update: I popped into the AD today and as expected, the damage to the crystal is not covered by rolex warranty.

Next step is to get a quote for crystal replacement - 2 week wait for a quote!

But it gets better - if they don't have the part in stock, then it could take up to 6 months to get the job done!! 6 months to change a small piece of glass? I'm gobsmacked.

I also have to leave the watch with the AD while waiting for the crystal to be shipped in. Makes no sense but that's the way it is.

How did we get to the point where even the rolex service standards are now so rubbish?

If that's the way I treated my clients, I'd be out of business in 5 minutes.

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You seem intent on being outraged.

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[fsprow]

My suggestion:
- Sell the watch, perhaps to the AD.
- Move on to another brand. Rolex’s service and quality can’t be surpassed but you can try.

[hutch300]

Replace it an move on. It eventually happens to all of us

[Bestdj777]

One of mine has been scratched for 8 years now. It just makes me worry a little less when I wear it. The dealer I bought my first one from had some reassuring words for me—wear it, enjoy it, and take it back when it gets too rough for it to be cleaned up. Anything that happens to it can be fixed and there are ways you can polish the scratches out yourself if you are a risk taker.