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MRBolton · 15 September 2022, 12:38 PM

I can't believe that RSC would say that it's acceptable.

Wssszsss · 15 September 2022, 12:46 PM

Quote:

Originally Posted by MRBolton

I can't believe that RSC would say that it's acceptable.

Yeah, I don’t know what I can do when he says no, still arguable?

Vincent65 · 15 September 2022, 05:47 PM

AD said it was “Tolerant”? I wouldn’t tolerate that. It’s dud. Duff.
Here’s my favourite question to pose in these scenarios; would Rolex use this example in their pristine marketing and ads…? Tell the AD to tolerate it.

thesharkfactor · 15 September 2022, 06:16 PM

Quote:

Originally Posted by Vincent65

question to pose in these scenarios; would Rolex use this example in their pristine marketing and ads…? Tell the AD to tolerate it.

Good point

PekWatchGuy · 15 September 2022, 07:15 PM

That is disgusting...appalling customer service...

Quote:

Originally Posted by Wssszsss

Some updates, I went to RSC, and the guy told me this is tolerant, it will be on me if I want to replace the dial. I’m just gonna live with it and enjoy

Driver8 · 15 September 2022, 07:56 PM

Unbelievable response from the AD. I really think the crazy supply and demand situation with Rolex is giving quite a few ADs some kind of god complex. It seems a great many of them truly believe they're doing customers a favour by allowing them to spend tens of thousands of their hard earned cash.

Do you honestly think that would happen with a clear QC issue with literally ANY other brand?

Fortunately not all ADs are the same. A friend of mine had a minor dial fault on his SD43 (a tiny dot of paint on the dial) and the AD asked him how he'd like it resolved - i.e. new dial or new watch. He chose 'new watch', so the AD let him keep the original one until he could source a new SD43 for him, then swapped it for the new one - no questions asked and all within a month.

rambo99 · 15 September 2022, 08:38 PM

ban the AD!

Sprezzatura!, · 15 September 2022, 09:52 PM

Tolerance is subjective.

For the times I have dealt with RSC, they are not keen to accept fault. It’s nauseating.

Even when they damaged a brand new DJ of mine, they accepted that they would repair, but wouldn’t accept they caused the damage? That in itself says a lot.

Ironic, given that they talk about perfectly manufactured dials in their marketing. Go back and quote them this, from their own website.

‘Characterised by hour markers fashioned from gold to prevent tarnishing, every Rolex dial is designed and manufactured in-house, largely by hand to ensure perfection’.

I’m pretty sure perfection isn’t a term used alongside tolerance.

Poor QC, again.

Mendota · 17 September 2022, 01:46 AM

Can you bypass that AD and contact a Rolex Service Center directly? Sounds like your AD is acting as a "gate keeper" and lazily doesn't feel like doing any of the paperwork or back office tasks associated with a warranty repair. Or maybe go to another AD and show it to them. Any AD can assist you with a warranty issue regardless of whether they sold the original watch or not.

Wssszsss · 17 September 2022, 02:09 AM

Quote:

Originally Posted by Mendota

Can you bypass that AD and contact a Rolex Service Center directly? Sounds like your AD is acting as a "gate keeper" and lazily doesn't feel like doing any of the paperwork or back office tasks associated with a warranty repair. Or maybe go to another AD and show it to them. Any AD can assist you with a warranty issue regardless of whether they sold the original watch or not.

I showed to RSC directly, that person who said it’s tolerant was from RSC. Good point, I will show my AD to see if they can help. Thanks for the advise!

Sprezzatura!, · 17 September 2022, 03:58 AM

Quote:

Originally Posted by Wssszsss

I showed to RSC directly, that person who said it’s tolerant was from RSC. Good point, I will show my AD to see if they can help. Thanks for the advise!

Take it to another RSC. The AD hasn’t got any clout where that is concerned.

HiBoost · 17 September 2022, 04:19 AM

Quote:

Originally Posted by Wssszsss

I showed to RSC directly, that person who said it’s tolerant was from RSC. Good point, I will show my AD to see if they can help. Thanks for the advise!

This is complete nonsense. As long as you are 100% sure this is a genuine watch (lol) I would DEMAND a new dial. Make sure to show them the zoomed in pic you posted on your phone so they are focusing on the part with the flaw. I've seen fakes that have cleaner printing than that. As a point of pride THEY should be the ones demanding that you let them replace this. I'd let them know in no uncertain terms that every watch enthusiast on the internet will be seeing these photos if their stance remains "all good, nothing to see here".

Chester01 · 17 September 2022, 05:08 AM

Oh, yeah. I have seen this. That's the Mark 93 1/6 dial.

fsprow · 17 September 2022, 05:46 AM

Quote:

Originally Posted by Wssszsss

I showed to RSC directly, that person who said it’s tolerant was from RSC. Good point, I will show my AD to see if they can help. Thanks for the advise!

Was this the Dallas RSC or another watchmaker?

Wssszsss · 17 September 2022, 05:56 AM

Quote:

Originally Posted by fsprow

Was this the Dallas RSC or another watchmaker?

It’s LA RSC

HiBoost · 17 September 2022, 05:57 AM

n/m

Wssszsss · 17 September 2022, 05:58 AM

Some updates guys, I talk to my AD to help, even I didn’t purchase this watch with her. She is so nice that will help to send the watch to Dallas RSC to check (the one that denied me was LA SRC)

Wssszsss · 17 September 2022, 05:59 AM

Quote:

Originally Posted by HiBoost

This is complete nonsense. As long as you are 100% sure this is a genuine watch (lol) I would DEMAND a new dial. Make sure to show them the zoomed in pic you posted on your phone so they are focusing on the part with the flaw. I've seen fakes that have cleaner printing than that. As a point of pride THEY should be the ones demanding that you let them replace this. I'd let them know in no uncertain terms that every watch enthusiast on the internet will be seeing these photos if their stance remains "all good, nothing to see here".

Yeah, good point, I should’ve said this to LA RSC, but I told me AD tho, she was agreed

Bill2e · 17 September 2022, 06:03 AM

Quote:

Originally Posted by Wssszsss

Some updates, I went to RSC, and the guy told me this is tolerant, it will be on me if I want to replace the dial. I’m just gonna live with it and enjoy

That is BS, I would take to another

LFFL · 17 September 2022, 06:07 AM

The misprint on the dial unacceptable, there is no way that dial should have slipped through Rolex QC and into the hands of a new owner. I would raise hell until they make it right on their dime.

15 September 2022, 05:47 PM	#33
Vincent65 "TRF" Member Join Date: Aug 2012 Location: Switzerland Posts: 14,298	AD said it was “Tolerant”? I wouldn’t tolerate that. It’s dud. Duff. Here’s my favourite question to pose in these scenarios; would Rolex use this example in their pristine marketing and ads…? Tell the AD to tolerate it. __________________

15 September 2022, 07:56 PM	#36
Driver8 "TRF" Member Join Date: Jan 2017 Location: UK Posts: 2,874	Unbelievable response from the AD. I really think the crazy supply and demand situation with Rolex is giving quite a few ADs some kind of god complex. It seems a great many of them truly believe they're doing customers a favour by allowing them to spend tens of thousands of their hard earned cash. Do you honestly think that would happen with a clear QC issue with literally ANY other brand? Fortunately not all ADs are the same. A friend of mine had a minor dial fault on his SD43 (a tiny dot of paint on the dial) and the AD asked him how he'd like it resolved - i.e. new dial or new watch. He chose 'new watch', so the AD let him keep the original one until he could source a new SD43 for him, then swapped it for the new one - no questions asked and all within a month. __________________ Rolex - 116710BLNR : 116610LN : 116622 : 116334 : 14060M (Plus - Glashutte Original, Breitling, Omega, IWC, Tag Heuer, Doxa, Sinn, Seiko, G-Shock + micros)

15 September 2022, 12:38 PM	#31
MRBolton "TRF" Member Join Date: Jan 2019 Location: USA Watch: ing my wrist Posts: 1,268	I can't believe that RSC would say that it's acceptable.

15 September 2022, 08:38 PM	#37
rambo99 Banned Join Date: Aug 2018 Location: Tokyo Watch: SD43,PAM1616,Hulk Posts: 3,567	ban the AD!

15 September 2022, 09:52 PM	#38
Sprezzatura!, Banned Join Date: Feb 2020 Location: South Posts: 841	Tolerance is subjective. For the times I have dealt with RSC, they are not keen to accept fault. It’s nauseating. Even when they damaged a brand new DJ of mine, they accepted that they would repair, but wouldn’t accept they caused the damage? That in itself says a lot. Ironic, given that they talk about perfectly manufactured dials in their marketing. Go back and quote them this, from their own website. ‘Characterised by hour markers fashioned from gold to prevent tarnishing, every Rolex dial is designed and manufactured in-house, largely by hand to ensure perfection’. I’m pretty sure perfection isn’t a term used alongside tolerance. Poor QC, again.

17 September 2022, 01:46 AM	#39
Mendota "TRF" Member Join Date: Oct 2009 Location: MN Watch: OP36 Blue 3-6-9 Posts: 2,195	Can you bypass that AD and contact a Rolex Service Center directly? Sounds like your AD is acting as a "gate keeper" and lazily doesn't feel like doing any of the paperwork or back office tasks associated with a warranty repair. Or maybe go to another AD and show it to them. Any AD can assist you with a warranty issue regardless of whether they sold the original watch or not.

17 September 2022, 05:08 AM	#43
Chester01 "TRF" Member Join Date: Jun 2018 Location: East Coast Watch: 16610 Posts: 4,933	Oh, yeah. I have seen this. That's the Mark 93 1/6 dial.

17 September 2022, 05:57 AM	#46
HiBoost "TRF" Member Join Date: Apr 2012 Location: USA Posts: 1,528	n/m

17 September 2022, 05:58 AM	#47
Wssszsss "TRF" Member Join Date: Sep 2022 Location: LA Posts: 57	Some updates guys, I talk to my AD to help, even I didn’t purchase this watch with her. She is so nice that will help to send the watch to Dallas RSC to check (the one that denied me was LA SRC)

17 September 2022, 06:07 AM	#50
LFFL "TRF" Member Join Date: Jul 2011 Location: Submarine Posts: 376	The misprint on the dial unacceptable, there is no way that dial should have slipped through Rolex QC and into the hands of a new owner. I would raise hell until they make it right on their dime.

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