My Purchasing Experience with the AD

[Chiboy]

I was hoping to read that you walked out. Oh well. That sucks on a "luxury purchase," but in the long run, you got the watch you wanted. Try to forget about the experience.

[KatGirl]

Originally Posted by jb335

So strange, I always feel like it takes forever at my AD to purchase. Well over an hour.

Did they not size it for you?


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It was a gift, for someone else.


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[Refegotos]

Congratulations

[WmSwatches]

Sorry to hear about your experience, spending that amount and not been treated right is frustrating, wear your watch in good health.

[Zach69SS]

Sorry to hear about bad service at an AD it happens more and more everywhere. No customer should be told to hurry and pay! No matter what is going on or what other customer is coming. As I tell my guys (We are nothing without our clients)

Congrats, on new Rolex a fine gift. Enjoy it and forget the experience, who knows what was really going on.

[jaySL350]

Originally Posted by Carguy87

Glad you got the watch at retail OP but sorry their service sucked and they messed up the warranty card. AD’s like this will be in for a rude awakening if the watch market keeps softening. Many have been operating over the last few years beating customers back with a stick, and I’m sure with some SA’s it’s created the “you need me more than I need you” attitude.

Attitudes like this won’t last long when the secondary market pricing gets back to retail + tax or less for most models, especially non-professional models.

[rolexjackson]

Let’s see a pic of it! And I believe this is the reason Rolex eliminates Ad’s. This person had an appointment with someone else but should have taken the time to help you. Sorry for such a dreadful experience.

[Dr.Brian]

They probably had a big dollar flipper coming in early and wanted to make sure you weren’t there to see what they really had in the safe.
They don’t have anything to sell and apparently now they forgot how sales work.
I’m always a little amused when sales people cop an attitude. One of us can afford anything in the store, one is there selling it. How quickly they forget. If the market swings, and the current state of affairs is not permanent, they’ll regret that mistake.
In 2009 the economy was still affected by the mortgage and banking crisis and I went to the BMW dealer to get a new car. I told them I wanted to buy now, very clear. Their lot was overflowing with vehicles. The cars were 3 deep everywhere, on the grass, back lot was just a sea of new cars bumper to bumper and door to door, and more being stored off site, etc. I asked what he could do for me on one they had there on the lot, and he said they don’t discount and “they sell themselves”. When I replied, “obviously” and gestured around at hundreds of landlocked cars he didn’t get the joke. I said call me when you’re ready to make a deal and sell it. They didn’t call, ever. So I drove 1 mile down the road and got a very good deal on a new Mercedes from a sales team happy to make a sale. And, for whatever reason, their lots were not overflowing with hundreds of unsold vehicles either. I guess maybe they don’t sell themselves after all. I’ve been back there twice, and still haven’t heard back from the BMW team.

[Calatrava r]

ADs think they are doing a customer a big favor just by selling them a watch.

[mobster600]

First world problems be happy you even got a watch. Ive been to 3 different AD's with no sales history and I get no respect. Money talks BS walks. All that matters is you are now a customer with sales history.

[NachoNeal]

Some people are nice. And some people are not.
To me this would be a non issue.

[Tanalasta]

Did you have an appointment? I suspect the sales person didn’t want to prioritise you over being late for the next client.

Not ideal. And far from the anticipated experience


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[Laostuh]

Name the AD.

[topgear]

Congrats on the new watch notwithstanding the subpar AD experience. What we can all guarantee you is that the watch is and will be awesome. Wear it in good health!

[Nairn1980]

Originally Posted by Calatrava r

ADs think they are doing a customer a big favor just by selling them a watch.

This!

I remember once collecting a watch, and asked politely about the possibility of a Rolex cap, or a little merchandise piece.

I was told “you’re lucky to be getting the watch”

[4rnold]

Capitalism at its finest...

[duquephart]

Originally Posted by relaw

After months of searching and waiting for a particular DJ configuration, I finally found an AD that had one in stock for purchase. Yes, it was actually there. I was surprised. I dropped what I was doing and went over to check it out. I'll keep this short, but basically, the AD rushed me from the moment I walked in. They wanted me to pay and then wanted me out! and fast!

I must have spent about 10 seconds looking at the watch before the AD started asking about my form of payment, telling me that ‘I have another client coming in now.’ No time to sit down and inspect it, no time to even try it on. After all, I haven’t even seen this exact configuration in person because they're not in stock anywhere! And I know they know that. I think I spent 4 minutes inside before being ushered out.

Many of my questions went unanswered. The opportunity wasn’t even there. And the responses to the ones I did ask were simply: "We are an Authorized Dealer, blah, blah, blah. Of course [this]. Of course [that].” Whatever, you get it. I knew enough about the watch, so I let it go. The AD then hastily charged my card, asked me to sign, shoved the green tag, warranty card, and booklet into the box, closed it up, and walked away.

What bothered me more was that the AD wrote 2024 instead of 2023 on the warranty card (which I noticed afterward). It's the one part of the transaction I noticed that they have to do carefully as there is a permanence aspect to it. It can’t be erased, shouldn't be smudged, crossed out, altered, etc.

This is a gift, so I’m not happy about it. I understand mistakes happen. But, like in many other lines of work, mistakes need to be addressed.

Happy to get the watch? Of course. Was I expecting superior service? Not really, but it wasn’t even close. The ADs sure tout themselves as.. well, you know. I certainly didn't feel valued. I felt pushed around and less than. My other AD purchase experience this year was great! Not this one, unfortunately. I hope the warranty card issue gets resolved smoothly.

Sounds like a slimeball car dealer.

[Number3]

Originally Posted by Laostuh

Name the AD.

This. Sounds as though it was a crappy experience and, if it were me, I would want everyone to know who it was.

[Andad]

Very poor service from a Rolex AD.

I would send an email to the md.