Bad sign, serial number issue :(

[KenV]

Hi,

We purchased a blue dial 16613 in the fall of 2019 from a dealer in Munich. No box, no papers. It recently had an issue in that you could not move the time forward, only backwards. I took the watch to a local authorized dealer, and they looked at it and said it would be about 800 Euros to repair. I told them to proceed.

I had not heard from them in a few weeks, so I went down to the store. The sales lady looked at the paper work, and then eventually phoned their service department, which I believe is upstairs in the building. They spoke in German for quite awhile. My German is not very good, so I have no idea what they were saying. After the call ended, she said they had to send the watch to Rolex, as they were not allowed to repair it. Rolex said there was an issue with the serial number. This sound ominous :(

The Munich dealer is still in business, and I see they are still active on Chrono24.

'A problem with the serial number', I guess there could be a few scenarios for this; stolen, lost, or parts mismatch. The AD said they will email me once they hear back from Rolex.

If there is an issue, I am hoping the dealer that sold us the watch will help resolve it.

Time will tell the tale.

Ken