defect spotted on a ROLEX?! gmtIIc?!

[Sonny Crockett]

unacceptable and must be replaced because the customer is not satisfied! Rolex get it right

[Atl]

Originally Posted by Beto

yeah i think i should take it back, but as smh223 said. i am really not looking foward to a fingerprint or dust particles under my crystal when i get it back. that would just make the situation even harder. WHY DID I NOT USE A LOUPE a month ago!! arrrrgh.

Please don't listen about this dust/finger prints garbage. Send it to Dallas, they are VERY nice and truly want to make you happy, I promise. Just call ahead of time, explain the problem, and let them fix it. I promise you, there will be no dust, no fingerprints. Do not send it to NY, just Dallas. Either have your AD ship it or call Dallas and they will send you a free shipping kit, and you can send it yourself. (214) 871-0500. You Will be happy, i promise

David

smh223, shame on you getting him worked up over this! Dallas DOES NOT DO SHODDY WORK!

[Z-Sub]

It's obvious to naked eyes then have it replaced. Rolex would change the dial out

[Bimmernate]

lol you guys are hardcore inspectors

so am i though....

[Cato]

I have the same problem with the lumes in my DJ that I bought last year. Contrary to popular belief Rolexes aren't perfect; you're buying status most of all.

I'd suggest you run it by your AD. If he doesn't replace it, don't worry. Consider that you have a very unique watch.

[nektar]

Rolex has a huge quality control problem/ it is a shame

[everose]

I used to work for a franchised car dealer...and one of my early responsibilities was to check the brand new cars when delivered by transporter.....i had an eye for detail......its INCREDIBLE how many Brand new cars arrived from the factory damaged or with faults.....since then i check ALL my high end personal purchases with great suspicion and check VERY carefully before i leave the store.....ITS MUCH HARDER TO COMPLAIN/HAVE CORRECTIVE ACTION TAKEN ONCE YOU ACCEPT IT AND WALK OUT OF THE STORE.

However your faults are clearly "manufacture"faults and cannot be blamed on your mis-use........always pay by credit card if possible....your consumer rights are much stronger paying with a credit card.

This should be corrected by the AD...and when u collect it check for other faults that they may have done fixing it....dirt on the face.scratches etc.....its good to video the item from all angles and close up showing no other faults when you hand it over to them.


I HAVE LEARNED THE HARD WAY ABOUT THESE THINGS!!!!!!


LET US KNOW THE OUTCOME PLEASE

[Beto]

Originally Posted by Kevin Barrett

Isn't anybody going to comment on this anal sort of inspection thing,I mean my god.. "man my watch has a defect in a couple molecules of the lume,how can Rolex let this go ?...."

I saw it with the naked eye,I make my living picking fly s.hii.t out of pepper,my eye's are microscopes, this is unacceptable,send it in..WTF

I am perhaps a little cranky, but this is rediculous,these watches are not
inspected with the same sort of detail as you guy's regularly expect .

To the OP .If this is really bothering you that much ,you need to get out more.

now how am i meant 2 agree with u here kevin...?

[Beto]

Originally Posted by JJ Irani

Hi Toby,

How are you? Which of the 2 ADs here in Auckland did you get the watch from?

JJ

hey JJ, im back in taiwan for vacation at them moment. so i bought it from an AD here. But i was also thinking, might the customer service be better in auck? should i take it there instead, when i go back to nz in 2 months time.

[Beto]

will do people, will let you guys know what happens as soon as i see my ad on wednesday hopefully

[WBROLEX]

I would take it back. I purchased my Submariner LV in November and did the very save thing, sitting at my desk looking at my Sub under the lamp noticed that the Lume appeared to have dark or even blackened marks there is also a textured surface to them (this though I think is normal). You can't see theses marks when glansing but I know its there and it annoys me. I will be taking mine to my AD when I get a chance.

[JJ Irani]

Originally Posted by Beto

hey JJ, im back in taiwan for vacation at them moment. so i bought it from an AD here. But i was also thinking, might the customer service be better in auck? should i take it there instead, when i go back to nz in 2 months time.

Well, Toby, I'm not sure what the customer service is like in Taiwan, but Mansor's Jewellers has a full-fledged Service Centre on his mezzanine floor on 125 Queen Street (just below the BNZ Towers building, opposite Burger King) and he should be able to call for a new replacement dial from Rolex HQ in Melbourne.

Good luck - JJ

[xjeeunitx]

Originally Posted by CoopJr

I don't agree that one should automatically accept an imperfection on $7,000 watch. You are paying a large premium. And, IMO, you should get premium quality. Overflowing lume material is NOT premium quality.

Definitely agreed. I remember when the AD replaced the crystal on my Black Explorer II and they left a small white particle on the dial. Good thing I caught it with the naked eye because I would have hated to drive nearly 4 hours round trip again.

Don't worry about what others say about how it's nothing to worry about. You paid $7,000 of your hard earned money and this watch should be something very important to you. It's almost like buying a brand new car with a dent on front bumper. What's up with that?

[Kokyuryoku]

Kia ora Toby,

Sorry to hear about your GMT. I don't see any harm in taking it to your AD in Taiwan and having them take a look at it. I don't think you could wait 2 months to take it to an AD in Aucks (I know I couldn't). Good luck.

[Verydark]

Don´t think that´s a big problem, sure a Rolex should be perfect for the bill but that issue make yours unique. I think i would enjoy it for being a little different...

[Van350]

Hi Toby, sorry to hear about the problem. I am going to pick up my GMT-IIc later on in the month so I'll be extra careful when checking the watch at the AD. I agree with the action of taking it back to have it fixed. After all, I think it's fair for any Rolex owner to expect a certain level quality.

[Jason71]

Originally Posted by Bullyterrier

Rolex have definitely had a quality control problem, and the GMT2c seems to have been the worst hit.

I am not sure that the GMT IIc was the WORST hit with the QC issues............

Sorry for your defect. I would take it back and have that fixed I think.........

[Kokyuryoku]

Originally Posted by jclevoy

I am not sure that the GMT IIc was the WORST hit with the QC issues............

Sorry for your defect. I would take it back and have that fixed I think.........

Jason,

That dial is awesome and definitely unique

[JimSnyder]

Originally Posted by Safetrends

JJ is a bad infulance on all of here at TRF. We break out into crazy episode of frivolity and mischief.

BTW When I hear of a Kiwi I think of this:

I think of a fruit

[Nicko]

Originally Posted by CoopJr

I don't agree that one should automatically accept an imperfection on $7,000 watch. You are paying a large premium. And, IMO, you should get premium quality. Overflowing lume material is NOT premium quality.

X1000 Take that sucker back and get it fixed or have them give you a new watch. You shouldn't accept imperfections on a Rolex. Everything should be perfect. it also affects the resale value because you would have to disclose this tho the buyer.

[Nicko]

just below the BNZ Towers building, opposite Burger King

Funny how Hota Hota relates the location of his AD to Burger King....

[R1@160@alltimes]

I had an issue with the bezel lume dot on my Sub and had NY RSC rectify the situation by replacing the bezel insert.

Have Rolex handle the defect and good luck.

[Beto]

Originally Posted by JJ Irani

Well, Toby, I'm not sure what the customer service is like in Taiwan, but Mansor's Jewellers has a full-fledged Service Centre on his mezzanine floor on 125 Queen Street (just below the BNZ Towers building, opposite Burger King) and he should be able to call for a new replacement dial from Rolex HQ in Melbourne.

Good luck - JJ

cheerz jj. i think i know where ur talking about. ill pay him a visit when i get back to nz. but hopefully this situation wouldve been solved far before that.

[Beto]

Originally Posted by R1@160@alltimes

I had an issue with the bezel lume dot on my Sub and had NY RSC rectify the situation by replacing the bezel insert.

Have Rolex handle the defect and good luck.

lets hope the same thing is going to happen to my rollie :D thanx for the info

[Beto]

Originally Posted by Nicko

Funny how Hota Hota relates the location of his AD to Burger King....

even more funny that i actually understood it quite well

[Beto]

Originally Posted by jclevoy

I am not sure that the GMT IIc was the WORST hit with the QC issues............

Sorry for your defect. I would take it back and have that fixed I think.........

wow thats one sharp looking milgauss. luvin it

[STEELINOX]

Originally Posted by Beto

wow thats one sharp looking milgauss. luvin it

Thats Jason's "Shifty" !

[brkanand]

No harm in talking to your AD about it. Something good may happen. Try it out anyway. Good luck

[RRGHOST1]

If you want to give it to me, i will take it off your hands seeing as its not perfect ha ha ! Seriously though, the AD you bought it from might say you should have noticed the fault before you left the shop or you could quite rightly take it back for them to rectify the problem and it might take weeks, or keep it as it is,as somebody mentioned, as its fault makes it unique.

[petesjag]

[QUOTE=rolexplorer2;1546668as somebody mentioned, as its fault makes it unique.[/QUOTE]
I guess you could look at it this way...
Im not sure what I would do,, keep it as such or bring back.. Probley for peace of mind, go back to the AD and make an arrangement to have it fixed..
Detail is what Rolex is about right???
p