Better service at an AD when wearing a Rolex?

[dgr8dude]

I always get treated with respect regardless what I wear whenever I go to an AD...must be how you present yourself...

[Gharddog03]

Unfortunately it's true in most cases!

[blackbear]

I am in sales and have noticed that many sales people go for what their perception is of the customer and don't want to bother doing the real sales job of finding a customer what they want and need at a fair price for both of you.

I like to think of integrity selling as a win win for both of us and then I have a customer many times over.

I did have an experience this week in a jewelery store while I was wearing my Air King and the lady didn't know what it was while looking at it she said we can order real Rolex's if you would like. I just said oh Ok

My wife had a bad experience at Kay jewelers where a salesperson that did not know her ignored her and my wife waited around for 1/2 hour even when the sales person was done with customers she went behind the counter offering no help at all. My wife was only just dressed simply jeans and shirt.

We both went in later and the manager who has helped us on numerous items immediately came out and helped us walk out with a 8k ring, then in front of us he told that previous salesperson always give everyone the same service or you can lose a big sale. Apparently the assistant manager noticed us leaving on her way in and had asked what we bought because it seems as though everytime we go in that store my wife gets something it might be a $200- 2k just depending on the mood.

As a side note since I work with a lot of Auto dealers and it's normally newbie sales people that don't want to help. It is so easy to get people financed that guessing who can buy will cost you a ton of commissions. I know we keep hearing about how tight credit is but some of the people that look like the couldn't finance a hamburger drive away in $25k cars.

So I think it shouldn't matter what's on the wrist or hand everyone is a potential buyer just maybe not today.

[Andad]

Originally Posted by humvee

I always make it a point to wear my Rolex specifically when I am going to an AD, who does not know me.

Reason: When you wear a Rolex, it gives an image to the AD that this guy is not a looky loo, even though my intention is 100%, to handle and feel the watches and not buying because I only buy from our local TRRF for sale section. Somehow from somewhere this guy managed to get a Rolex on his arm and therefore somehow from somewhere he is going to get the $$ to buy a Rolex from me.

Putting on a Rolex consciously before entering an AD is not done to get a good price BUT to show the AD that you are not just anybody trolling through, wasting their time and they don't have an upperhand on you and you have another place from where you can get yuor Rolex.

I wore my DEEPSEA to BenBridge. There were about 4 people ahead of me at the Rolex case looking. Even though there was no line, the people were were standing shoulder to shoulder, I was singled out with a smile by the manager and those words "May I help you sir?"

I think my DSSD had a lot to do with it. Anyone walking around with almost an $11,000 watch wrapped around his wrist, is not here to waste your time.
Eventhough I was in a t-short and shorts andthose ahead of me were way way better dressed than I.

Anyone else notice better service at an AD when you have a Rolex on your wrist vs without, especially at an AD who does not know you?

thanks,

[rad87gn]

Highend jewlery stores for the most part look at what you are wearing. That is what they do. Rest of the world has no idea and doesn't really care. It's all about what you can buy as a product that day and nothing else. If you are a serious buyer, you will get what you want to buy no matter what of anything else.

[padi56]

Originally Posted by The GMT Master

I don't care what a customer has on their wrist, as long as I have no reason to think they're acting suspiciously, I will get anything they ask for out of the case. Some of my best sales have gone to folks who were wearing perfectly ordinary casual clothes

Exactly Chris watches cloths don't make the person unless perhaps you are one of the stereo type people today.

[humvee]

I do remember now this incident when I went to buy my first Rolex at an AD: It was 1998 and I asked about the sub. The guy showed it to me and when I asked the price, he said $3200 and I yelled out a "Oh wow. that's pretty expensive!" and he paused for a second, puts the sub back in the cabinet and then he replied "well, may I suggest this Tudor line right over here" and he started moving towards the tudor cabinet and I replied "No, it has to be that submariner" and he comes back to the Rolex cabinet but I distinctly recall the look someone gives you when they know you are confused. It was not a dirty look -- it is the look your math teacher gave you when he explained something and he knew you didn't get it!!
Oh well, I deserved it probably for saying "Oh Wow!!" ,,,,

[jhcam8]

Originally Posted by Le Chef

The bigger issue is your own insecurity; feeling the need to hide behind a watch. What's up with that?

I don't think this was the OP's point or reasoning.

[cgjane]

My father is an old school farmboy who grew up not caring what people think. His one passion is for Rolex Watches. He has a large collection over the years (where I got my watch bug from)

Just recently he left the house IN BOXERS. I told him "Dad those are underwear", he just shrugged and said " it looks like shorts to me", and left.

Mind you he is wearing his YG Submariner.

So I guess yes wearing a Rolex makes you look better.

PS. They couldve pass for shorts, except for the buttons in the middle.

[VetteBandit]

Originally Posted by Numismatist

Only a foolish AD (there are lots of them) would make any sort of judgement based on anything about a walk-ins ability or desire to buy a watch. Do this at your own peril.

A good salesperson would never do this. You never know when someone converts to a buyer. The guy in jeans and T-shirt may be a millionaire. The guy in a fine suit may be barely employed and deep in debt, totally incapable of buying a watch.

Having a Rolex on your wrist does not mean you can afford one. Perhaps the wearer is borrowing dad's watch, perhaps he bought it on credit and has no more.

Totally agree. Especially in today's entrepreneurial world people should know money has many looks.

[Postnikov]

When I want to buy something, I do my homework before and know what I want. I do not molest the salespeople, expect to be treated like a princess, touch everything and ask stupid questions. If they have what I want I take it, pay and leave happy. If both sides feel good and have some symphaty for each other - fine. If not - I can understand. Just immagine the nonsense the salespeople hear every day and hour from their customers....there are always two sides. That´s life.

If you have to dress special, put on all your jewels, take all your status symbols with you, mention casually that your Porsche is at the service, just to be treated like a customer - than you have a big problem - not the salespeople.

[cgjane]

Originally Posted by Postnikov

If you have to dress special, put on all your jewels, take all your status symbols with you, mention casually that your Porsche is at the service, just to be treated like a customer - than you have a big problem - not the salespeople.

But its kinda hard to take your posts seriously when your avatar is a popping dog... lol

[Robert Henley]

Originally Posted by azguy

the better you dress the better you are treated

Social psychologist have long since known that in general people treat you how they preceive you, and your appearance, e.g., how you're dressed, is the first thing they notice. That's one of the reasons the book, Dress for Success, is a classic bestseller. But as noted in other posts, you can't judge a book by its cover.

[rr-nyc]

I don't get worse service based on the watch on my wrist but I will say that if I walk into an AD with my Daytona on my wrist, I am treated better than if I were wearing any other watch

[rr-nyc]

Originally Posted by Robert Henley

Social psychologist have long since known that in general people treat you how they preceive you, and your appearance, e.g., how you're dressed, is the first thing they notice. That's one of the reasons the book, Dress for Success, is a classic bestseller. But as noted in other posts, you can't judge a book by its cover.

Absolutely. Regardless of whether someone thinks it's right or wrong, you are judged by your appearance.. Perception is reality to most