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qwiklap · 6 March 2012, 02:28 AM

Awaiting an update ... hope it works out for the OP.

xxthe_remedyxx · 6 March 2012, 11:22 AM

Quote:

Originally Posted by qwiklap

Awaiting an update ... hope it works out for the OP.

No update as of yet. I didn't have a chance to stop by today, I was extremely busy at work. Hoping to get there tomorrow PM. I still haven't found any contact information to submit a formal complaint. Will keep everyone updated as soon as I have more information.

gwalker · 6 March 2012, 11:32 AM

Quote:

Originally Posted by xxthe_remedyxx

No update as of yet. I didn't have a chance to stop by today, I was extremely busy at work. Hoping to get there tomorrow PM. I still haven't found any contact information to submit a formal complaint. Will keep everyone updated as soon as I have more information.

I hope I'm wrong but I seriously doubt you will get any where with a formal complaint. I know others have complained about RSC NYC. I don't know if I mentioned this earlier but in Ny there are a ton of people to do a simple regulation. If you wish to pursue the issue I wish you the best but why make such a big deal over a simple regulation? You couldve gone to a watchmaker and have the issue fixed in 30 min. I understand if it was a major issue that I would only trust Rolex with then I would be very upset.

xxthe_remedyxx · 6 March 2012, 11:39 AM

Quote:

Originally Posted by gwalker

I hope I'm wrong but I seriously doubt you will get any where with a formal complaint. I know others have complained about RSC NYC. I don't know if I mentioned this earlier but in Ny there are a ton of people to do a simple regulation. If you wish to pursue the issue I wish you the best but why make such a big deal over a simple regulation? You couldve gone to a watchmaker and have the issue fixed in 30 min. I understand if it was a major issue that I would only trust Rolex with then I would be very upset.

If it was a matter of a simple regulation it wouldn't have been an issue. It's the way they treated me. I don't want to sound like a big baby, but if us as customers are going to spend so much money on their products, the least they can do is be courteous.

Also, to regulate a DSSD unfortunately isn't a simple process. Once the case is opened on the DSSD, it has to be waterproof tested on a special machine due to its depth rating. Not many watchmakers have the equipment to do it.

BogeyFree · 6 March 2012, 11:55 AM

I really don't understand why some poeple claim they have had such a difficult time with Rolex NY. I have dealt with them on several ocassions with watches that I have not been the original owner of and each time they have been extremely courteous and said that it makes no difference that I am not the original purchaser and that the warranty goes with the watch for the 2 year warranty period. The 2 Customer Service reps I have dealt with are Mark and Isabella if that might help.

xxthe_remedyxx · 6 March 2012, 12:04 PM

Quote:

Originally Posted by BogeyFree

I really don't understand why some poeple claim they have had such a difficult time with Rolex NY. I have dealt with them on several ocassions with watches that I have not been the original owner of and each time they have been extremely courteous and said that it makes no difference that I am not the original purchaser and that the warranty goes with the watch for the 2 year warranty period. The 2 Customer Service reps I have dealt with are Mark and Isabella if that might help.

Thanks. I'm actually a really easy going person. Theirs really no reason for me to be making up some story about how horrible Rolex NYC is. I grew up in the Bronx all my life, native New Yorker with thick skin here. I walked in there with a smile on my face and was extremely courteous and kind. Once I told them that wasn't my name on the warranty card, they treated me like crap. Maybe I should have kept my big mouth shut, I don't know, but that doesn't give them the right to treat a customer the way they did.

gwalker · 6 March 2012, 12:13 PM

Quote:

Originally Posted by xxthe_remedyxx

If it was a matter of a simple regulation it wouldn't have been an issue. It's the way they treated me. I don't want to sound like a big baby, but if us as customers are going to spend so much money on their products, the least they can do is be courteous.

Also, to regulate a DSSD unfortunately isn't a simple process. Once the case is opened on the DSSD, it has to be waterproof tested on a special machine due to its depth rating. Not many watchmakers have the equipment to do it.

I do understand why you are upset. Seems just like its so hit or miss there. I have had my DSSD regulated 2x by a private watchmaker. It wasn't pressure tested to 3900m but my watchmaker can test it to 2k feet. Most watchmakes have something similar. I figure that's good enough for anyone. Again good luck and keep us posted. I really hope you get this solved.

xxthe_remedyxx · 6 March 2012, 12:19 PM

Quote:

Originally Posted by gwalker

I do understand why you are upset. Seems just like its so hit or miss there. I have had my DSSD regulated 2x by a private watchmaker. It wasn't pressure tested to 3900m but my watchmaker can test it to 2k feet. Most watchmakes have something similar. I figure that's good enough for anyone. Again good luck and keep us posted. I really hope you get this solved.

I'm upset because they were rude to a customer who purchased a product they supposedly stand behind. Also, if my watch is going to be pressure tested, I want it to be tested properly. Am I going down 3900m? Nope. Did I purchase a watch that can? Yes.

In any case I guess we'll see what happens... Thanks for the support.

BogeyFree · 6 March 2012, 12:20 PM

Quote:

Originally Posted by xxthe_remedyxx

Thanks. I'm actually a really easy going person. Theirs really no reason for me to be making up some story about how horrible Rolex NYC is. I grew up in the Bronx all my life, native New Yorker with thick skin here. I walked in there with a smile on my face and was extremely courteous and kind. Once I told them that wasn't my name on the warranty card, they treated me like crap. Maybe I should have kept my big mouth shut, I don't know, but that doesn't give them the right to treat a customer the way they did.

George I'm not suggesting that you are making up this story. I'm just puzzled as to why some people's experiences with them can be so different. I do suggest you go back, again with a smile on your face, and ask for either Mark or Isabella. I don't know what else to say.

xxthe_remedyxx · 6 March 2012, 12:21 PM

Quote:

Originally Posted by BogeyFree

George I'm not suggesting that you are making up this story. I'm just puzzled as to why some people's experiences with them can be so different. I do suggest you go back, again with a smile on your face, and ask for either Mark or Isabella. I don't know what else to say.

Thank you sir, I just might do that.

globalmedia33 · 6 March 2012, 12:24 PM

Quote:

Originally Posted by xxthe_remedyxx

If it was a matter of a simple regulation it wouldn't have been an issue. It's the way they treated me. I don't want to sound like a big baby, but if us as customers are going to spend so much money on their products, the least they can do is be courteous.

Also, to regulate a DSSD unfortunately isn't a simple process. Once the case is opened on the DSSD, it has to be waterproof tested on a special machine due to its depth rating. Not many watchmakers have the equipment to do it.

Agreed.

BogeyFree · 6 March 2012, 12:25 PM

Quote:

Originally Posted by xxthe_remedyxx

I'm upset because they were rude to a customer who purchased a product they supposedly stand behind. Also, if my watch is going to be pressure tested, I want it to be tested properly. Am I going down 3900m? Nope. Did I purchase a watch that can? Yes.

In any case I guess we'll see what happens... Thanks for the support.

I totally agree that I would want my watch pressure tested to what it was originally designed for, and not have to settle for what an outside repair shop has for test equipment. Just my opinion but I would not have anyone else other than Rolex service any of my watches.

xxthe_remedyxx · 6 March 2012, 12:29 PM

Quote:

Originally Posted by BogeyFree

I totally agree that I would want my watch pressure tested to what it was originally designed for, and not have to settle for what an outside repair shop has for test equipment. Just my opinion but I would not have anyone else other than Rolex service any of my watches.

Yea that's one of the reasons I was so upset :( I really don't want anyone other than Rolex touching my watch. I'm sure there are some amazing watchmakers out there, no disrespect to them, but I would just feel more comfortable with the manufacturer doing work on it.

globalmedia33 · 6 March 2012, 12:38 PM

I can't believe this is how New York RSC treats their customer. Just horrible.

rr-nyc · 6 March 2012, 12:43 PM

Quote:

Originally Posted by xxthe_remedyxx

Yea that's one of the reasons I was so upset :( I really don't want anyone other than Rolex touching my watch. I'm sure there are some amazing watchmakers out there, no disrespect to them, but I would just feel more comfortable with the manufacturer doing work on it.

Plus, having someone other than Rolex regulating it allows Rolex to void the warranty

xxthe_remedyxx · 6 March 2012, 12:44 PM

Quote:

Originally Posted by globalmedia33

I can't believe this is how New York RSC treats their customer. Just horrible.

Yea I wasn't expecting it either. Maybe they were just having a bad day? I'll give them the benefit of the doubt and try again...

xxthe_remedyxx · 6 March 2012, 12:45 PM

Quote:

Originally Posted by rr-nyc

Plus, having someone other than Rolex regulating it allows Rolex to void the warranty

Now if they would only honor the warranty, haha!

Cabaiguan · 6 March 2012, 01:52 PM

I'm getting real cranky in my old age. I would raise hell about this too. It's the principle of the thing. Go get 'em, I say.

globalmedia33 · 6 March 2012, 01:56 PM

Quote:

Originally Posted by Cabaiguan

I'm getting real cranky in my old age. I would raise hell about this too. It's the principle of the thing. Go get 'em, I say.

Agreed!

xxthe_remedyxx · 6 March 2012, 01:59 PM

Quote:

Originally Posted by Cabaiguan

I'm getting real cranky in my old age. I would raise hell about this too. It's the principle of the thing. Go get 'em, I say.

Hahah! I feel the same way.

handsfull · 6 March 2012, 02:08 PM

Quote:

Originally Posted by Cabaiguan

I'm getting real cranky in my old age. I would raise hell about this too. It's the principle of the thing. Go get 'em, I say.

Absolutely 100% agree. It IS all about principle.

I would feel and act the exact same way. How INCREDIBLY stupid of RSC NY to act so silly....there is no better way to sour your image short of slapping the buyers face after they paid for their watch.

gwalker · 6 March 2012, 02:18 PM

Quote:

Originally Posted by rr-nyc

Plus, having someone other than Rolex regulating it allows Rolex to void the warranty

That's not true. I've had a watch regulated and sent to RSC under warranty. No issues. Then again with this thread it could depend on who it's sent to. Lol

rr-nyc · 6 March 2012, 02:38 PM

Quote:

Originally Posted by gwalker

That's not true. I've had a watch regulated and sent to RSC under warranty. No issues. Then again with this thread it could depend on who it's sent to. Lol

It is 100% true and luckily RSC just didn't know it was regulated by a third party. Next time you bring it it for warranty work, tell them you had it regulated by a watch guy near you and see what happens to your warranty. If you have your watch is worked on by anyone other than Rolex, during the warranty period, its considered a third party intervention and that voids your warranty. Why anyone would want someone other that Rolex working on it during the warranty period is beyond me.

rr-nyc · 6 March 2012, 02:46 PM

Quote:

Originally Posted by xxthe_remedyxx

Now if they would only honor the warranty, haha!

They will. You just need to speak with someone else. Clearly, this person you spoke to has no idea what they're talking about and can get Rolex USA sued for their stupidity. The name of the AD is stamped on the back of the card and the card is properly filled out with the purchase date, which validates the warranty. Tell her to go call the AD and have them fax the receipt if she wants it for toilet paper but its not a pre-requisite for the warranty coverage. The warranty is not subject to interpretation as it clearly written. If I were you I'd go back and if the same person is there, tell them you want to speak to someone in their legal department before you report them to the FTC for violating the Magnuson-Moss Warranty Act and name her specifically in the complaint.

I'm available Thursday if you want me to join.

gwalker · 6 March 2012, 02:54 PM

Quote:

Originally Posted by rr-nyc

It is 100% true and luckily RSC just didn't know it was regulated by a third party. Next time you bring it it for warranty work, tell them you had it regulated by a watch guy near you and see what happens to your warranty. If you have your watch is worked on by anyone other than Rolex, during the warranty period, its considered a third party intervention and that voids your warranty. Why anyone would want someone other that Rolex working on it during the warranty period is beyond me.

Well let's so a test. You keep telling RSC you don't buy from AD and I'll get mine regulated at an authorized repairman with a Rolex parts account and see who has the first issue. There is no issue with mine. Seen plenty on here with the later if the managers are in a bad mood.

handsfull · 6 March 2012, 03:03 PM

Quote:

Originally Posted by rr-nyc

They will. You just need to speak with someone else. Clearly, this person you.....

I'm available Thursday if you want me to join.

George.....take him up on it. Strength in numbers.

Renato - good on you brother. You win for TRF member of the day

Lmbeauleap · 6 March 2012, 03:06 PM

Quote:

Originally Posted by Cabaiguan

I'm getting real cranky in my old age. I would raise hell about this too. It's the principle of the thing. Go get 'em, I say.

X2! What's so bad about people walking around with a well regulated Rolex on their wrist and a smile on their face? As opposed to this mess...geez Louise

Makes me wonder how much warranty work is going on that they have to weasel their way out to lighten the work load.

rr-nyc · 6 March 2012, 03:16 PM

Quote:

Originally Posted by gwalker

Well let's so a test. You keep telling RSC you don't buy from AD and I'll get mine regulated at an authorized repairman with a Rolex parts account and see who has the first issue. There is no issue with mine. Seen plenty on here with the later if the managers are in a bad mood.

This is the fist situation ive heard of even though people claim they know of a guy who knows a guy that had a problem. I have no problem taking on this issue if some customer aevice person at Rolex want to give me this line of BS

As far as your case, were you forthcoming with Rolex that a guy works on your watch while under warranty? If not, you can't say whether it's an issue or not. I'm going by what the warranty says, which is the only official document as it relates to this issue. Unless, of course, your watch guy is authorized to do warranty work which in that case you're not even on the same page

gwalker · 6 March 2012, 03:28 PM

Quote:

Originally Posted by rr-nyc

It is 100% true and luckily RSC just didn't know it was regulated by a third party. Next time you bring it it for warranty work, tell them you had it regulated by a watch guy near you and see what happens to your warranty. If you have your watch is worked on by anyone other than Rolex, during the warranty period, its considered a third party intervention and that voids your warranty. Why anyone would want someone other that Rolex working on it during the warranty period is beyond me.

Quote:

Originally Posted by rr-nyc

This is the fist situation ive heard of even though people claim they know of a guy who knows a guy that had a problem. I have no problem taking on this issue if some customer aevice person at Rolex want to give me this line of BS

As far as your case, were you forthcoming with Rolex that a guy works on your watch while under warranty? If not, you can't say whether it's an issue or not. I'm going by what the warranty says, which is the only official document as it relates to this issue. Unless, of course, your watch guy is authorized to do warranty work which in that case you're not even on the same page

I was making a joke but the are several threads a month about RSC NYC issues on here. I have no idea whether my watchmaker can do any warranty work but he has a Rolex parts accounts and will tell me if I need to send it to them. When I've had to I haven't had an issue.

liuk3 · 6 March 2012, 04:31 PM

George, hope it all works out for you. Please do keep us updated.

6 March 2012, 02:28 AM	#61
qwiklap "TRF" Member Join Date: Jan 2012 Real Name: CT Location: Scottsdale, AZ Watch: Rolex 16710 Pepsi Posts: 157	Awaiting an update ... hope it works out for the OP. __________________ Rolex Sub LV "The Hulk" Rolex Exp II Black (42mm) Rolex GMT Master II (Pepsi and Coke) Omega Planet Ocean XL (Orange Bezel on Black Rubber) Prometheus Jellyfish (Blue) & G-Shock Wave Ceptor (<-- most accurate of the bunch)

6 March 2012, 12:38 PM	#74
globalmedia33 "TRF" Member Join Date: Mar 2009 Real Name: Thien Location: Frisco,TX/Saigon Watch: All Rolex Posts: 2,754	I can't believe this is how New York RSC treats their customer. Just horrible. __________________ Sub. 5513 116710LN 116610LV “I THINK PERFECTION IS UGLY. SOMEWHERE IN THE THINGS HUMANS MAKE, I WANT TO SEE SCARS, FAILURE, DISORDER AND DISTORTION" - YOHJI YAMAMOTO

6 March 2012, 01:52 PM	#78
Cabaiguan "TRF" Member Join Date: Mar 2010 Real Name: Raf Location: NJ Watch: GMTII Posts: 2,155	I'm getting real cranky in my old age. I would raise hell about this too. It's the principle of the thing. Go get 'em, I say. __________________ "A ship of war is the best ambassador." - Oliver Cromwell

6 March 2012, 04:31 PM	#90
liuk3 "TRF" Member Join Date: Dec 2011 Location: Los Angeles Posts: 3,354	George, hope it all works out for you. Please do keep us updated. __________________ "Appreciate your life!"

6 March 2012, 11:55 AM	#65
BogeyFree "TRF" Member Join Date: Sep 2006 Location: Pennsylvania Posts: 336	I really don't understand why some poeple claim they have had such a difficult time with Rolex NY. I have dealt with them on several ocassions with watches that I have not been the original owner of and each time they have been extremely courteous and said that it makes no difference that I am not the original purchaser and that the warranty goes with the watch for the 2 year warranty period. The 2 Customer Service reps I have dealt with are Mark and Isabella if that might help.

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