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AK797 · 14 February 2014, 11:44 PM

Quote:

Originally Posted by themast

Sorry for your misadventure and glad to hear that your AD promptly "fixed" the problem for you.

Regarding the complain, I do not see the point. The AD took great care of you and treated you well. Why you want to complain? Rolex makes thousands of watches per year and some defects inevitably happen. I am sure your case was properly reported by the AD and ended up in some quality control statistics.

Yes Rolex QC issues occur far less than with most other brands and besides Rolex probably couldn't care less about your complaint, lots of posts here about poor after service from them, and things won't change while they almost completely monopolise the luxury watch market.

AK797 · 14 February 2014, 11:46 PM

Quote:

Originally Posted by masterserg

I never seen anything like it and find it hard to believe. I thouhgt the dial is mounted on pins and there is very little possible play.

Reminds me of this (internet picture):

Just what I was going to post, Serg!

anilzat · 15 February 2014, 01:18 AM

That's nuts, two posts breaking on a dial what are the odds?

kilyung · 15 February 2014, 01:23 AM

Quote:

Originally Posted by masterserg

I never seen anything like it and find it hard to believe. I thouhgt the dial is mounted on pins and there is very little possible play.

I've broken off dial feet before so I can see it happening.

FeelingTheBlues · 15 February 2014, 01:30 AM

Quote:

Originally Posted by kilyung

I've broken off dial feet before so I can see it happening.

So have I and I've seen people bringing watches in and noticing that the feet were already broken. Those feet are pretty thin and no matter who makes them they can always break.

To the OP, glad to know you got another watch that is fine and I wish you to enjoy it.

kilyung · 15 February 2014, 01:35 AM

Quote:

Originally Posted by FeelingTheBlues

So have I and I've seen people bringing watches in and noticing that the feet were already broken. Those feet are pretty thin and no matter who makes them they can always break.

Would you laser weld them back on?

Jack T · 15 February 2014, 01:39 AM

If anything, I'd write a letter supporting the AD's exemplary level of service, fully accepting the responsibility and making you whole, all without much fuss, from what you describe.

Many tales of dissatisfaction with Rolex over minor items, much less a defective watch and replacement.

Royalex · 15 February 2014, 02:38 AM

Limited sub c.

masterserg · 15 February 2014, 02:59 AM

Quote:

Originally Posted by kilyung

I've broken off dial feet before so I can see it happening.

Scary thing for the movement, right?

jamesbondOO7 · 15 February 2014, 03:03 AM

I would send a Rolex to the AD to compliment the letter.

RNS510 · 15 February 2014, 03:32 AM

It's like a "Leaning Tower of Rolex" sort of thing without all the pigeons!

FeelingTheBlues · 15 February 2014, 04:31 AM

Quote:

Originally Posted by kilyung

Would you laser weld them back on?

It's not done with a laser but a machine made especially for that. A brass stem will be soldered down on the dial using tin and an electric current to heat it.

The machine we use is different but I think it works more or less the same way as this one.

FeelingTheBlues · 15 February 2014, 04:33 AM

Quote:

Originally Posted by masterserg

Scary thing for the movement, right?

Good news is, when a foot (or both feet) break it usually stay in its hole as they're held by small screws or other kind of pins, therefore a foot being loose in a movement is something that only happens rarely.

codecow · 15 February 2014, 05:38 AM

It's a bit odd. If the watch was on warranty why wouldn't the AD just send it back to Rolex and get it taken care of? Oh well, if you're happy with it you're happy!

Baselman · 15 February 2014, 05:53 AM

Hey you guys I'll take it it's perfect

kilyung · 15 February 2014, 06:27 AM

Quote:

Originally Posted by FeelingTheBlues

It's not done with a laser but a machine made especially for that. A brass stem will be soldered down on the dial using tin and an electric current to heat it.

I thought as much but didn't know if soldering would damage the dial face due to the high thermal conductivity of brass.

FeelingTheBlues · 15 February 2014, 06:40 AM

Quote:

Originally Posted by kilyung

I thought as much but didn't know if soldering would damage the dial face due to the high thermal conductivity of brass.

It's one of the things with which I did have a hard time at school. Indeed, if heated for too long it can burn the dial so one has to be careful when working with this machine. However, after gaining a bit of experience you can manage to solder those feet without leaving a trace.

Furbo · 15 February 2014, 06:46 AM

I see no reason for complaining to Rolex about it.

HogwldFLTR · 15 February 2014, 07:35 AM

I knew a lady who always had her head cocked to one side; they nick named her 10 to 6. Glad the watch was taken care of efficiently. I believe there are address in the FAQs section.

Z-Sub · 15 February 2014, 08:53 AM

A new watch after 4 months? Awesome

service.

nauticajoe · 15 February 2014, 09:08 AM

Never seen that before.

nameIess · 15 February 2014, 09:19 AM

Face it, that watch even with the defect looks sooo goood on ur wrist.

No one believe in evil eye anymore?

PS. I can swear I made this comment earlier. But I can't find it. so here it is again.

BNA/LION · 15 February 2014, 09:22 AM

wow...

JohnFinnigan · 7 November 2015, 08:49 PM

The exact same has happened to mine. Had it on all day with no problems and at the dinner table I noticed it had slipped. Bought it in October 2012 and taking it back to the shop today

Abdullasaif · 7 November 2015, 08:56 PM

HAAA! no idea how it happened but theres no excuse for it happening

CRM114 · 7 November 2015, 09:11 PM

Wow, another wonky-dial Sub same ref as before.

joli160 · 7 November 2015, 09:17 PM

Quote:

Originally Posted by themast

Sorry for your misadventure and glad to hear that your AD promptly "fixed" the problem for you.

Regarding the complain, I do not see the point. The AD took great care of you and treated you well. Why you want to complain? Rolex makes thousands of watches per year and some defects inevitably happen. I am sure your case was properly reported by the AD and ended up in some quality control statistics.

Great service

Zweig · 7 November 2015, 09:23 PM

It's a "Philippe Starck" limited edition. Don't fix it. Super collectible.

steadyflow · 7 November 2015, 09:27 PM

Quote:

Originally Posted by JohnFinnigan

The exact same has happened to mine. Had it on all day with no problems and at the dinner table I noticed it had slipped. Bought it in October 2012 and taking it back to the shop today

Yikes! That's pretty extreme.

Does anyone know, are all Rolex faces/dials mounted the same way or is the submariner weaker in anyway?

Old Expat Beast · 7 November 2015, 09:30 PM

Quote:

Originally Posted by JohnFinnigan

The exact same has happened to mine. Had it on all day with no problems and at the dinner table I noticed it had slipped. Bought it in October 2012 and taking it back to the shop today

If you want comments on this you should really start a new thread, otherwise most people will be talking to the guy who started this one in February last year. People tend to skip to the end without checking the date.

15 February 2014, 01:39 AM	#67
Jack T "TRF" Member Join Date: May 2013 Real Name: Jack Location: The Triangle Watch: Several Posts: 6,719	If anything, I'd write a letter supporting the AD's exemplary level of service, fully accepting the responsibility and making you whole, all without much fuss, from what you describe. Many tales of dissatisfaction with Rolex over minor items, much less a defective watch and replacement. __________________ Sub 116613 LN; GMT 116710 LN; Sinn 104R; Exp 214270; GS SBGM221; Omega AT

15 February 2014, 03:03 AM	#70
jamesbondOO7 "TRF" Member Join Date: Oct 2010 Real Name: BondJamesBond Location: The Algarve Watch: Rolex or nothing Posts: 4,081	I would send a Rolex to the AD to compliment the letter. __________________ ♛ 5-digit Rolex or nothing ♛

15 February 2014, 07:35 AM	#79
HogwldFLTR 2024 ROLEX SUBMARINER 41 Pledge Member Join Date: Aug 2012 Real Name: Lee Location: 42.48.45N70.48.48 Watch: Too many to list! Posts: 33,694	I knew a lady who always had her head cocked to one side; they nick named her 10 to 6. Glad the watch was taken care of efficiently. I believe there are address in the FAQs section. __________________ Troglodyte in residence! https://www.rolexforums.com/showthread.php?t=808599

15 February 2014, 08:53 AM	#80
Z-Sub 2024 Pledge Member Join Date: Jun 2008 Location: So Cal, USA Watch: Not a ONEWatch Man Posts: 7,383	A new watch after 4 months? Awesome service. __________________ SS Submariner Date "Z" SS SeaDweller "D" SS Submariner "Random" TT Blue Submariner "P" SS GMT-Master ll "M", Pepsi Pam 311, 524, 297

15 February 2014, 09:22 AM	#83
BNA/LION 2024 SubLV41 Pledge Member Join Date: May 2011 Real Name: Larry Location: San Diego, CA Watch: ROLEX Posts: 25,654	wow... __________________ ✦ 28238 President DD 18K/YG ✦ 16610LN SS Sub ✦ 16613 18K/SS Serti ✦ 16550 Exp II Non-Rail Cream Dial ✦ Daytona C 116500 ✦ 126710 BLRO GMT-Master II ✦ NEXT-->? ⛳ Hole In One! 10/3/19 DMCC 5th hole, par 3, 168 yards w/ 4-Iron.

15 February 2014, 01:18 AM	#63
anilzat Banned Join Date: Sep 2013 Real Name: John Williams Location: Alaska outback Watch: GMT Posts: 1,051	That's nuts, two posts breaking on a dial what are the odds?

15 February 2014, 02:38 AM	#68
Royalex "TRF" Member Join Date: Dec 2012 Location: Bangkok Posts: 762	Limited sub c.

15 February 2014, 03:32 AM	#71
RNS510 Member Join Date: Dec 2013 Real Name: Rick S. Location: Morristown, TN Watch: Explorer 1; Bluesy Posts: 74	It's like a "Leaning Tower of Rolex" sort of thing without all the pigeons!

15 February 2014, 05:38 AM	#74
codecow "TRF" Member Join Date: Feb 2013 Real Name: Louis Location: Bay Area, CA Watch: PP 5131R Posts: 5,196	It's a bit odd. If the watch was on warranty why wouldn't the AD just send it back to Rolex and get it taken care of? Oh well, if you're happy with it you're happy!

15 February 2014, 05:53 AM	#75
Baselman "TRF" Member Join Date: May 2013 Location: Switzerland Watch: 1665 GreatWhite SD Posts: 1,527	Hey you guys I'll take it it's perfect

15 February 2014, 06:46 AM	#78
Furbo "TRF" Member Join Date: Nov 2012 Location: Slovenia, EU Watch: BLNR Posts: 1,507	I see no reason for complaining to Rolex about it.

15 February 2014, 09:08 AM	#81
nauticajoe "TRF" Member Join Date: Feb 2010 Real Name: Joe Location: PA Posts: 14,774	Never seen that before.

15 February 2014, 09:19 AM	#82
nameIess Banned Join Date: Apr 2013 Location: Home Posts: 307	Face it, that watch even with the defect looks sooo goood on ur wrist. No one believe in evil eye anymore? PS. I can swear I made this comment earlier. But I can't find it. so here it is again.

7 November 2015, 08:49 PM	#84
JohnFinnigan "TRF" Member Join Date: Nov 2015 Location: Inverkeithing Posts: 1	Watch face slipped The exact same has happened to mine. Had it on all day with no problems and at the dinner table I noticed it had slipped. Bought it in October 2012 and taking it back to the shop today Attached Images

7 November 2015, 08:56 PM	#85
Abdullasaif "TRF" Member Join Date: Jul 2014 Location: Dubai Watch: bipolar Posts: 2,854	HAAA! no idea how it happened but theres no excuse for it happening

7 November 2015, 09:11 PM	#86
CRM114 "TRF" Member Join Date: Sep 2015 Location: HK & USA Watch: GMTs,1803, 16610LV Posts: 2,001	Wow, another wonky-dial Sub same ref as before.

7 November 2015, 09:23 PM	#88
Zweig "TRF" Member Join Date: May 2015 Real Name: Bo Location: Paris Watch: 16710, 6694 Posts: 128	It's a "Philippe Starck" limited edition. Don't fix it. Super collectible.

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