AD Mentality

[Eric Chan]

Originally Posted by Explorador

I would have felt just like you. It's ugly when someone lies to you in your face and makes you understand through the context, that she did not consider you good enough to buy a rolex. It's denigrating.

Congratulations for your new great watch!!! Wear it in good health.

Thank you, my friend.

[REDiesel]

It's not just Rolex AD's. I had a Mercedes dealer pulling this with my AMG 507 purchase. "I'm holding it for a special customer blah blah blah." Customer hadn't signed a thing or put a dime on it, and I came with the title of my trade and a blank check. I told the dealer that anyone sitting on the fence about purchasing this car didn't deserve to own it, and that I was the type of customer he wanted to foster a relationship with. Needless to say I own that car.

[Cronus4]

Originally Posted by REDiesel

It's not just Rolex AD's. I had a Mercedes dealer pulling this with my AMG 507 purchase. "I'm holding it for a special customer blah blah blah." Customer hadn't signed a thing or put a dime on it, and I came with the title of my trade and a blank check. I told the dealer that anyone sitting on the fence about purchasing this car didn't deserve to own it, and that I was the type of customer he wanted to foster a relationship with. Needless to say I own that car.

That's an awesome car, I think the saying goes "pics or it didn't happen..."

[c.rod]

Originally Posted by Cronus4

That's an awesome car, I think the saying goes "pics or it didn't happen..."

Yup, pics or it isnt true.....

[md55]

Try the AD at Millenia Mall in Orlando and it would make other ADs look great. We went in there last month looking to buy couple of Rolex watches for my kids. We were served by the Store Manager who introduced himself as the managing director of the store. We told him what watches we wanted to buy and he started giving me a lecture on how I should not ask for a discount. According to him, asking for a discount makes me a less classy person. I wonder where these ADs find such idiots.
I went into the store thinking it was owned by Mayors Jewelers and usually they serve the customer OK. Guess always exceptions.

[michel33]

I do understand how you feel.
This saleswoman has no excuse, her behavior was outrageous. Not only she knows you're a regular customer who already spent thousands of dollars in their business and lies to you in your face, but she makes you feel that the money you already spent was not enough to consider you as a welcomed customer….. When you purchase a pair of sneakers, you get more attention….

Glad you got the BLNR elsewhere and enjoy it, fantastic watch.

[Kiddodoc]

A local AD would only sell me a SS Daytona if they could engrave their name on the back! I said why would I want you to do that to my watch! They said they do it so it doesn't end up on Ebay. Needless to say my black SS Daytona did not come from them!

[locutus49]

That is the weirdest story ever. Wow. They want you to pay retail for them to advertise on your watch. This is classic.

Originally Posted by kiddodoc

A local AD would only sell me a SS Daytona if they could engrave their name on the back! I said why would I want you to do that to my watch! They said they do it so it doesn't end up on Ebay. Needless to say my black SS Daytona did not come from them!

[Roll the Lex]

Originally Posted by md55

We told him what watches we wanted to buy and he started giving me a lecture on how I should not ask for a discount. According to him, asking for a discount makes me a less classy person. I wonder where these ADs find such idiots.

It's the power of Rolex marketing and the AD trying to exploit it. The brand is so powerful and so synonymous with success that I think that people feel like asking for a discount is not appropriate or others feel like it's some show of wealth that you are so rich you can just buy it without asking for a discount. I'm sure you can plenty of naive, uneducated buyers who would gladly pay MSRP because it's a Rolex and the salesperson can feed them any BS.

But in the end, it's a watch and it's just a transaction.

Originally Posted by kiddodoc

A local AD would only sell me a SS Daytona if they could engrave their name on the back! I said why would I want you to do that to my watch! They said they do it so it doesn't end up on Ebay. Needless to say my black SS Daytona did not come from them!

I would have encouraged them for fun, tell them that's a really smart move and that they should just engrave their entire stock now, but to engrave the side of the case or even right on the crystal. See what they say.

[chopper7]

She bold faced lied to you. Two things I will not tolerate are a liar or a thief. I would have told her I don't do business with liars and I am through with you and left. Does Rolex really want these kind of people representing their product. If so, shame on them.

[vanjames]

I really want to know which AD in Vancouver.

[Furbo]

Originally Posted by kiddodoc

A local AD would only sell me a SS Daytona if they could engrave their name on the back! I said why would I want you to do that to my watch! They said they do it so it doesn't end up on Ebay. Needless to say my black SS Daytona did not come from them!

I would politely ask them to say that in writing and post it here. I'm sure that Rolex would come down on them like a ton of bricks.

Daytonas are not rare or anything, there are almost 3.000 avaiable on chrono alone right now.

[Urosfan]

Originally Posted by kiddodoc

A local AD would only sell me a SS Daytona if they could engrave their name on the back! I said why would I want you to do that to my watch! They said they do it so it doesn't end up on Ebay. Needless to say my black SS Daytona did not come from them!

That is the most ludicrous thing ive ever heard. I wonder how they stay in business then with that thinking

[rg9390]

I was at an AD asking about SS Daytona, and out of 5 sales, the one I spoke to said she have one in stock for a friend. But she can ask her friend to wait, and give it to me if I am interested to pay straight away. Like a 1 in 5 chance of picking the sales lady, and a 1 in a million chance that the sales lady have a Daytona for a friend that she is willing to sacrifice her friendship for a walk in customer... I felt so special...
But I didn't want myself to be damaging a friendship, so my SS Daytona was purchased at another AD.


Sent from my iPhone using Tapatalk

[locutus49]

It is obvious from above stories that Rolex needs to institute sales training for all sales people in ADs. And they should send secret shoppers to random ADs to assess the quality of the sales people.

[franzy]

An AD in Minnesota told me that I was looking at one of "six BLNR's in the entire country" !! I'm done going into AD's.

[Wesley Crusher]

Originally Posted by kiddodoc

A local AD would only sell me a SS Daytona if they could engrave their name on the back! I said why would I want you to do that to my watch! They said they do it so it doesn't end up on Ebay. Needless to say my black SS Daytona did not come from them!

[REDiesel]

Originally Posted by Cronus4

That's an awesome car, I think the saying goes "pics or it didn't happen..."

Ok.

Originally Posted by kiddodoc

A local AD would only sell me a SS Daytona if they could engrave their name on the back! I said why would I want you to do that to my watch! They said they do it so it doesn't end up on Ebay. Needless to say my black SS Daytona did not come from them!

Tell them you'd rather not, and if they insist ask if they will engrave sucks under their name now or will you have to have it done later at the mall kiosk.

[LittlePud]

I was able to walk into my AD, tell them I wasn't ready to buy today but wanted to see the BLNR and LV-C side-by-side for comparison. Neither one was in the display case. They sat me down at the back of the store and got both out of the safe, still in their plastic shipping boxes. I was able to try on both.

Granted, I have a relationship with this AD (bought multiple watches totalling over $20k across a 5-year span). I don't know what treatment I would've gotten had I been a 'stranger' walking in from the street.

[Eric Chan]

Originally Posted by LittlePud

I was able to walk into my AD, tell them I wasn't ready to buy today but wanted to see the BLNR and LV-C side-by-side for comparison. Neither one was in the display case. They sat me down at the back of the store and got both out of the safe, still in their plastic shipping boxes. I was able to try on both.

Granted, I have a relationship with this AD (bought multiple watches totalling over $20k across a 5-year span). I don't know what treatment I would've gotten had I been a 'stranger' walking in from the street.

Glad your AD knows how to treat their customers. The AD I went to has two stores, but only one of them sell Rolex. The Rolex one I had spent $15K there and the other one I had spent nearly $20K along with a couple of referrals. The staff in both stores do know who I am.

[Eric Chan]

Originally Posted by Urosfan

That is the most ludicrous thing ive ever heard. I wonder how they stay in business then with that thinking

Could not hav said it better.

[Eric Chan]

Originally Posted by michel33

I do understand how you feel.
This saleswoman has no excuse, her behavior was outrageous. Not only she knows you're a regular customer who already spent thousands of dollars in their business and lies to you in your face, but she makes you feel that the money you already spent was not enough to consider you as a welcomed customer….. When you purchase a pair of sneakers, you get more attention….

Glad you got the BLNR elsewhere and enjoy it, fantastic watch.

Thank you for your comments.

[Hay Ewe]

Our local AD is GREAT (though he is the only one for 1000 miles)
He knows me and my wife.
He knows that I will buy one day, he does want me to commit and did try to come on a bit heavy yesterday, but he admitted that he is a salesmen and it is his business.

I have been in to the store in work clothes, going out clothes, on my bicycle hot and sweaty and no problem.

Nice and local and friendly

Hay Ewe
PS he does have a platinum daytona in there as well ;)

[Eric Chan]

Originally Posted by vanjames

I really want to know which AD in Vancouver.

Lugaro in Park Royal.

[MrSimba]

When I went into my AD to enquire about a DSSD - my first Rolex purchase - the way I was treated was politely but dismissive.

I purchased the DSSD though and a few months later went back to look at a Polar Explorer, no call first just popped in but the difference in service was night & day, sure it helped that I'd already purchased from them & had he DSSD on but suddenly they were taking details to invite me to 'special' events, evenings ect which had not been mentioned before...

Guess you can't invite everyone to everything but certainly felt when I went to buy the 'second' Rolex I'd been 'accepted' into some sort of 'club' with the AD.

[Perrinyanna]

My experience is that AD usually keep the new models or fast, hot models in the back saving it when they r expecting valued customers but sometimes if it's already staying too long in storage at the back they show it off to what they think are serious buyers not those who just want to look, see and try on then "will think about it" customers

[applebook]

I would have responded like this: "Thanks for showing me the BLNR. You see this wad of $100 bills? All 150 of them? I save this special wad for preferred authorized dealers that are special to me. Now I'll head over to my special AD and purchase a BLNR from them. Thanks!"

[roverman318]

Originally Posted by kiddodoc

A local AD would only sell me a SS Daytona if they could engrave their name on the back! I said why would I want you to do that to my watch! They said they do it so it doesn't end up on Ebay. Needless to say my black SS Daytona did not come from them!

LOL, I know someone who bought a SS black face daytona a few years back and the AD did the same thing to him. Only they engraved my friends initials on the back instead of the shop's name. They told him they didn't want him flipping it right after he bought it. Didn't sound right to me but he was so happy they had one he bought it anyway.

[RobW]

Originally Posted by md55

Try the AD at Millenia Mall in Orlando and it would make other ADs look great. We went in there last month looking to buy couple of Rolex watches for my kids. We were served by the Store Manager who introduced himself as the managing director of the store. We told him what watches we wanted to buy and he started giving me a lecture on how I should not ask for a discount. According to him, asking for a discount makes me a less classy person. I wonder where these ADs find such idiots.
I went into the store thinking it was owned by Mayors Jewelers and usually they serve the customer OK. Guess always exceptions.

Half the world's ADs expect their customers to bargain and they often offer up to 15 percent discounts. I'd say that makes US ADs -- or at least in Orlando -- less classy.

[rmfnla]

Originally Posted by kiddodoc

A local AD would only sell me a SS Daytona if they could engrave their name on the back! I said why would I want you to do that to my watch! They said they do it so it doesn't end up on Ebay. Needless to say my black SS Daytona did not come from them!

Not only is that weird it wouldn't do anything to keep the watch off of ebay...

Originally Posted by applebook

I would have responded like this: "Thanks for showing me the BLNR. You see this wad of $100 bills? All 150 of them? I save this special wad for preferred authorized dealers that are special to me. Now I'll head over to my special AD and purchase a BLNR from them. Thanks!"

Or buy the BLNR someplace else and go in and drop the "Big, big mistake" line from Pretty Woman on them...