Facts

[Vanessa CW21]

Originally Posted by karmatp

Yes, some do but it is against Rolex policy. AD's can get into trouble and lose their AD status for doing such things. As many of us have figured out, there are ways around it.

Thanks Trevor! You're right... all I said was that Rolex doesn't allow it, doesn't mean some of them don't do it...

How are your GMT's doing?

[train-time]

Thanks Vanessa, this is very helpful!

[karmatp]

Originally Posted by Vanessa

Thanks Trevor! You're right... all I said was that Rolex doesn't allow it, doesn't mean some of them don't do it...

How are your GMT's doing?

They are fantastic I am at work so they are at home resting anxiously waiting for me to come home just like my lab. I am loving my solid black insert on what was my coke, and it looks great on my solid black zulu strap. I know, I know

[Vanessa CW21]

Originally Posted by karmatp

They are fantastic I am at work so they are at home resting anxiously waiting for me to come home just like my lab. I am loving my solid black insert on what was my coke, and it looks great on my solid black zulu strap. I know, I know

[tthopp05]

Thanks Vanessa.

[Latrodectus]

Thank you Vanessa, very interesting facts!!!

[MagedMS]

Thank you Vanessa for your informations.. Your posts are a Rolex Data Base..

[InVision]

Thank You Vanessa!!

Originally Posted by ijen0311

Yep... ADs definitely sell over the phone.

EDIT: not arguing with you Vanessa! Thanks for the info. But they do...

I believe that an AD can sell you a particular watch over the phone, if you were physically in their store looking at that particular watch. This happen once for me anyway.

I do have a question thou... Can a Rolex AD ship a watch and avoid local taxes? Or is this against policy?

Thx,

Mike

[FremStar]

Originally Posted by Vanessa

Here are a couple of answers to questions that are repeatedly asked to members on this forum, and me personally at work. I’m not trying to argue with anyone. If you have more questions that have factual answers, feel free to ask.

Fact sheet:

- You cannot overwind an automatic watch.

- Your automatic watch will not keep running with just wearing it.
(You have to actually move enough to keep it wound.)

- The date can change anywhere between 11:55pm and 12:05am.
(If it changes around 12:00pm, just move your hands 12 hours forward.)

- Sapphire crystals can scratch, chip and shatter.

- Oils will dry out inside the movement over time.
(even though people claim it to be airtight/ having synthetic oils which shouldn’t dry, etc.)

- You can turn the crown both ways while manually winding your watch.
(It only works one way, but you don’t damage anything the other way.)

- You can turn the hands of your watch backwards when adjusting the time, or date. No worries!

- You can quickset the date any time of day on any Rolex.
(Be aware that with some other movement, like ETA this is not always possible)

- Any Rolex will loose it's water resistance rating if gaskets aren't replaced on a regular basis. Gaskets do deteriorate over time.

- Rolex does not sell watches on-line, and does not allow AD’s to sell over the phone or internet.

- Authorized Rolex repair centers and watchmakers are not allowed to work on watches with after-market parts on them.

- Rolex will not honor a warranty, without the original paperwork or card properly filled out and belonging to the original purchaser.

Wow!!! I had no idea, so Vanessa are you stating the policy is if I purchased a pre-owned Rolex purchased from a seller that originally purchased the watch at an AD and is still under warranty and I take the watch to an RSC and the warranty card does not have my name on it the RSC will not service my watch? Is there a way around this without purchasing new?

[hughes44]

Yes! you can have the warranty transferred over to you by the original owner. I called Rolex and thats the answer i received. Good Luck!!!