I feel bad...I keep going to the AD

[Fleetlord]

Originally Posted by LuminousMaximus

Hold on 1 Second my flame throwing friend... You are not looking at the Grand Scheme of things. I would only say that you are not looking at how it all actually works.

I DO BUY used Rolex watches and, where do you think those used ROLEX watches come from...? Exactly, They come from Sellers who might have bought new. These sellers want to become New buyers again and could possibly go to the AD again for their NEW Purchase. But first, what do they have to do? They have to sell their used pieces, and that's where I come in...

I mean If everyone only Buys New and they keep all their original purchases, why do we have soo many Used ROLEX here on TRF?

I would say that if your Remotely interested in watches at all and your going to the AD to try them on, that is great! Because, if we all loose interest in automatic watches, AT ANY LEVEL, or the new generation can't r doesn't want to afford them, the entire industry could be at risk... And why, because you scared away all the people who may not BE BUYERS TODAY...

One day I will be the Guy purchasing from the AD, and he will be happy that I'm still interested in automatic watches...

"Huh"

You asked the question and here is my answer..

Dude, just stop playing the AD. You stated you have no intention of buying from them, so stop bothering them...

There is a reason why you started this thread....It's got to be embarrassing at this point, that's why you asked if you should go to another dealer...

If you need to buy used Rolexes than feel free to buy them from TRF dealers. If you get it and don't like it, just sell it or exchange it with them if they allow for it. The hassle is the cost of the lower price...

[T. Ferguson]

Originally Posted by Fleetlord

This is EXACTLY what is happening in most AD's.

When you walk into an AD, you become an "UP". The salesperson is essentially assigned to you until you either buy something or leave...

That's not exactly how it works at my local AD. It is more relationship driven. I "belong" to one particular salesperson so to speak. If I walk in and she is there it doesn't matter who is up, I'm hers. She knows my situation and respects it. She is always happy to see me even though I might be there only to get a peek at this year's release and not in buying mode. She also knows I'm a savvy customer but I will give her a shot at any purchase I intend to make.

One other point. While she may figure her chance at competing for my business is low, she knows I WILL be buying another Rolex at some point. Probably not something you can say about most of the customers that walk into a Rolex shop, who I'd venture never do purchase a Rolex.

Frankly, while I understand the business model you are talking about, it probably works better in a high traffic situation. IMHO it is a crappy way to run a Rolex AD. These things are expensive and probably only a few walk in cold and leave with a watch on the first visit. Playing the "up" game that you speak of tends to result in poor customer service for the customers who take more than one visit before buying.

Too bad GMT Master hasn't been around much lately. I'd love to hear his take on this. Maybe I'll do some searching. He's probably talked about this at some point on here.

[jonnyz1245]

Originally Posted by Fleetlord

This is EXACTLY what is happening in most AD's.

When you walk into an AD, you become an "UP". The salesperson is essentially assigned to you until you either buy something or leave.

The salesperson has to wait another rotation to have an opportunity to sell again.

It might not happen again the entire day....so being a tire kicker with no intention of buying is a COMPLETE waste of someone's time.

If you want to buy from a TRF, buy it.



If you don't like it after you buy it..sell it yourself. That's the "cost" of the lower price....the hassle.

Stop playing games with peoples time.

Not if the AD only has one or two salespeople. Maybe one is the owner. Maybe you are the only person in the store for an hour? Yes, it happens.

I have gone into AD's before and said to the first person who walked up to me that on that day i am just browsing and have no intention of buying a watch. They still show me as many pieces as I want.If you are transparent, there is absolutely nothing wrong with browsing or trying on a watch or two. If you like one, let them earn your business. If you can't agree on a sales price, well, that's life. It happens every day.

I see this as a situational thing for which there are a good many variables. You apparently don't. They are selling a high margin item and if AD A can't match AD' B's price, that's the cost of doing business.

I do agree that going in with no intention of ever buying is not cool and should be stated up front.

[Fleetlord]

Originally Posted by jonnyz1245

Not if the AD only has one or two salespeople. Maybe one is the owner. Maybe you are the only person in the store for an hour? Yes, it happens.

I have gone into AD's before and said to the first person who walked up to me that on that day i am just browsing and have no intention of buying a watch. They still show me as many pieces as I want.If you are transparent, there is absolutely nothing wrong with browsing or trying on a watch or two. If you like one, let them earn your business. If you can't agree on a sales price, well, that's life. It happens every day.

I see this as a situational thing for which there are a good many variables. You apparently don't. They are selling a high margin item and if AD A can't match AD' B's price, that's the cost of doing business.

I do agree that going in with no intention of ever buying is not cool and should be stated up front.

All dealers I go to are bigger and the owner is a corporate entity so they won't be there.

I agree it would be cooler if you stated your intentions up front.

[jonnyz1245]

Originally Posted by Fleetlord

All dealers I go to are bigger and the owner is a corporate entity so they won't be there.

I agree it would be cooler if you stated your intentions up front.

Agreed. The OP didn't state and is having a guilty mind because of it, and that is wrong IMO. We should all be upfront with our intentions. I am in sales and tell people that. I let them make the choice to spend their time with me or not. I am never offended if they can't, I would rather them help a customer that is going to buy something than me.

[rmurphy]

Originally Posted by Desibaba

Its not as "Harmless" as some of you who have never worked in sales think. Every time you see a customer in most sales jobs counts as an "Up". In a slower business you might be the only person that sales person might see for that entire work shift. Not only does it hurt their closing percentage (for which they get crap from the managers) but you probably took away any chance of them making any money that day if they are commission only because now the other sales people will take turns seeing other walk in customers. Just like you wouldnt spend all day at a car dealership only to buy a car from Craig's list after wasting the salesman's time.

I'm an independent car dealer here in Georgia and wow do I see and empathize with a lot of comments I've read here tonight.
I think the idea of when you go to browse ..... Do make it a point to buy something, for me I get refills for my Mont Blanc ( I'll never run out at this pace. )
I hate it but I can't ever see paying more than I have to for a watch, it's not like the customer experience is so overwhelmingly good at the AD, in fact mines a downright asshole.


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[Rags]

Show the AD a post from a trusted seller & see if he can match the price or at least come close.

[LuminousMaximus]

Thank you for all of your personal comments on how you would conduct yourself at an AD with a similar situation. But, as you can see by all the comments, there are as many different way to handle it as there are ROLEX Watches.

I have come from frugal means, and in the far away past, there wasn't an option. If I wanted nice things, I would have to buy used, and if I wanted to get top dollar, I would have to sell my items myself.

Boy wouldn't it be nice to roll into the Porsche Dealership, with your Old BMW M Clunker and fly out of that dealership, like Bill Cosby at a Police Convention, with a new GTS 911 991... All this while your wearing your New, purchased from the AD, 116618 Blue Face?

Yes Sir, indeed it would. But, I have to come back down to reality and realize that I will have to continue going to the AD to simply try on watches, and purchase used, from our Beloved sellers here on TRF.

I do make them laugh, and I have taken a few Gold pieces to be repaired. One of which is the barrels attached to the bracelet and head on the Solid Gold Omega in my signature. That was like $250. And, a Necklace, and Diamond Bracelet.

So, I guess I'm good. Crisis Avoided...Thanks TRF for making me feel whole again...

[Fleetlord]

Originally Posted by LuminousMaximus

Thank you for all of your personal comments on how you would conduct yourself at an AD with a similar situation. But, as you can see by all the comments, there are as many different way to handle it as there are ROLEX Watches.

I have come from frugal means, and in the far away past, there wasn't an option. If I wanted nice things, I would have to buy used, and if I wanted to get top dollar, I would have to sell my items myself.

Boy wouldn't it be nice to roll into the Porsche Dealership, with your Old BMW M Clunker and fly out of that dealership, like Bill Cosby at a Police Convention, with a new GTS 911 991... All this while your wearing your New, purchased from the AD, 116618 Blue Face?

Yes Sir, indeed it would. But, I have to come back down to reality and realize that I will have to continue going to the AD to simply try on watches, and purchase used, from our Beloved sellers here on TRF.

I do make them laugh, and I have taken a few Gold pieces to be repaired. One of which is the barrels attached to the bracelet and head on the Solid Gold Omega in my signature. That was like $250. And, a Necklace, and Diamond Bracelet.

So, I guess I'm good. Crisis Avoided...Thanks TRF for making me feel whole again...

It appears as if you have wasted our time as well...

You seem to be frugal with YOUR money, but a spendthrift with OTHERS time and efforts.

I'm surprised the dealer hasn't caught on and stopped playing your game...A lot of AD's I know would...

[Showcall]

I have Bought a Brand New Tudor Heritage Chrono from an AD, But Before that I have serviced 3 of my Rolex's, 2 of my wife's and one for my Dad! I also have had bracelets adjusted. So swinging past every couple of months to grab my latest copy of rolex magazine does not make me feel bad! Services are very expensive in Australia. I usually deal with Ken the repairer so i'm annoy the sales people Although every now and then they offer me a chance to try a watch on. Personally If they made 11613 Certi subs, 1675 Root Beer GMT's I may feel inclined to buy a "new" Rolex..

[brandrea]

The prices I get from my AD are very similar to what I see from trusted sellers here.

[Pringle]

I made loads of visits to my AD before buying my Sub. I admit that I nearly bought from a cheaper grey source but in the end the AD had the best "feel" and the price was competitive.

It is hard to explain but i did not want to feel I was buying a Refridgerator on line.

I will go back to that AD for my next Rolex watch and I suspect they may do a decent price.

[the_Hunter]

I felt bad about this until I got a piece in from a trusted seller that had a warranty card from one of the ADs I go to to try things on. I wanted to buy from them but they refused to give any discount.

[Copasetic]

I apologize for the rambling, but here are some thoughts:

I can argue both sides of this issue. My local AD is a third generation store I got my first Rolex from in the late 70's. Two years ago, Rolex pulled their franchise. Rumor is for discounting. I don't know the whole story. Now the nearest AD is a three hour drive.

AD's have a huge disadvantage in most states because of sales taxes trusted sellers don't deal with.

Originally Posted by the_Hunter

I felt bad about this until I got a piece in from a trusted seller that had a warranty card from one of the ADs I go to to try things on. I wanted to buy from them but they refused to give any discount.

Isn't this interesting, the AD wouldn't discount, but he "wholesaled" the watch to a trusted seller so he could sell it BNIB at a huge discount.

Looked at a very hard to get model two weeks ago at a small AD in a small city while traveling. He offered me a slight discount, which actually made the watch a little less expensive BNIB from an AD than I have seen it pre-owned from any of our trusted sellers (who all have one in stock).

[997.2]

Originally Posted by Copasetic

I apologize for the rambling, but here are some thoughts:



I can argue both sides of this issue. My local AD is a third generation store I got my first Rolex from in the late 70's. Two years ago, Rolex pulled their franchise. Rumor is for discounting. I don't know the whole story. Now the nearest AD is a three hour drive.



AD's have a huge disadvantage in most states because of sales taxes trusted sellers don't deal with.







Isn't this interesting, the AD wouldn't discount, but he "wholesaled" the watch to a trusted seller so he could sell it BNIB at a huge discount.



Looked at a very hard to get model two weeks ago at a small AD in a small city while traveling. He offered me a slight discount, which actually made the watch a little less expensive BNIB from an AD than I have seen it pre-owned from any of our trusted sellers (who all have one in stock).

Which watch?


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[Copasetic]

Originally Posted by 997.2

Which watch?


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Batman

[997.2]

Originally Posted by Copasetic

Batman

Swag!!!!


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[ap1]

Originally Posted by the_Hunter

I felt bad about this until I got a piece in from a trusted seller that had a warranty card from one of the ADs I go to to try things on. I wanted to buy from them but they refused to give any discount.

EXACTLY - ADs certainly move product to our guys here. It's like they have two price books. Whatever, I'll browse smartly then buy from whoever sells the common commodity the cheapest. I always give the local shop first crack - guess what, they seldom take it.

yes, I pay the bracelet fees and buy other accessories and have used them for service. I even refuse the diet coke. I don't think they are mad at me. One day, im hoping to get the "yes" answer from them when I mention the number I'd like.

[BuddaLun]

A lot of love for the AD and the sales staff in here. I see nothing wrong with "kicking tires" on occasion. As long as you're not rude and honest about your situation I see no ill.

[Fleetlord]

Originally Posted by BuddaLun

A lot of love for the AD and the sales staff in here. I see nothing wrong with "kicking tires" on occasion. As long as you're not rude and honest about your situation I see no ill.

Why shouldn't there be?

[SeaAndSky]

Originally Posted by BuddaLun

A lot of love for the AD and the sales staff in here.

Am I missing something? Why should I have a negative attitude towards ADs? I'm glad I bought my watch at a family owned business. As I get closer to buying my second Rolex I'm fairly certain King's Jewelers will get my business again. I gladly pay more to support local brick and mortar stores.

[locutus49]

I went to my AD to try on a platona and they did not have one and took my name and said they would call when they got one.

OCROLEXGUY had one and sold it to me at a fraction of the retail price. I have no problem wearing it into that AD as they lost any chance of selling one.

[RolexAuthority]

Go back and say this time you really want to buy then try it on n say oh darn!

[LuminousMaximus]

Oh and Fleetlord, I do see that your not a Pledge member here on TRF.

Where's your support...?

[Fleetlord]

Originally Posted by LuminousMaximus

Oh and Fleetlord, I do see that your not a Pledge member here on TRF.

Where's your support...?

I guess it went to the AD's I bought my new Rolexes from, Sporto..

I don't waste AD's time. I'm never embarrassed or "feel bad" to show my face there....Maybe one day you can say the same.

[997.2]

Originally Posted by Fleetlord

I guess it went to the AD's I bought my new Rolexes from, Sporto..



I don't waste AD's time. I'm never embarrassed or "feel bad" to show my face there....Maybe one day you can say the same.

I read all your comments in this thread. Not a fan, hope you don't stick around long, your precious sacred 'time' would be wasted here on TRF.
🐕💨💩


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[Fleetlord]

Originally Posted by 997.2

I read all your comments in this thread. Not a fan, hope you don't stick around long, your precious sacred 'time' would be wasted here on TRF.
������


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Specifically what don't you like?

You think it's fair to waste peoples time and string them along with no intention of buying?

I'm not the only one on this thread who has voiced this opinion

I wouldn't want someone like you as a fan or associate with them in any fashion. On the net or in person. I truly hope you ignore me going forward.

[SeaAndSky]

It's odd that any of you defend this kind of behavior. Isn't it crystal clear that it's behaving badly to go to a merchant to try things on with no intention of ever buying them there?

[Fleetlord]

Originally Posted by SeaAndSky

It's odd that any of you defend this kind of behavior. Isn't it crystal clear that it's behaving badly to go to a merchant to try things on with no intention of ever buying them there?

It's very puzzling indeed...

[SL BRABUS]

Originally Posted by LuminousMaximus

and trying on watches, but I buy from TRF... I never buy from him, and now I would like to try on a SD4000, but I can't bring myself to go there to try it on.

What should I do? Wear out another AD...

Tips the guy or give a gift card.....

It worth it......