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southcarolina1801 · 18 August 2017, 10:25 PM

At this point I would just demand a refund and move on. As much as it hurts, you'll eventually get more scratches that will easily hide those.

Chalk this up as another reason to buy from an AD... they should provide an appraisal at no cost

Brian HCM#1 · 18 August 2017, 11:49 PM

Quote:

Originally Posted by mistermann

It's the ceramic sd4k, I highly doubt they would have taken the receipt, tried it before. Either way not really the important issue at hand here.

My insurance just wanted a copy of my receipt when I bought my last Daytona in 2015. Just scanned it and emailed. Easy stuff

sager · 18 August 2017, 11:54 PM

I wouldn't worry much about the scratches

JnmEaton · 18 August 2017, 11:55 PM

Quote:

Originally Posted by Al1969

Is this the new SD43? If so, why would you need to get it appraised? I'd think the receipt would suffice for insurance purposes.

Yup, we require a receipt or appraisal. Not needed on a new item.

jbro352 · 19 August 2017, 12:24 AM

Sorry to take this to the dark side, but if you posted a Yelp link, I'd happily give my honest 1-star review based on what I've read in this trusted community. I'm sure a handful of the 64 other replies here would too. Maybe if we hit this guy in the wallet, he'll stop treating us like he treated you.

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samson66 · 19 August 2017, 12:27 AM

It's amazing a place would handle a >$10K watch with such disregard for it. I don't blame you one bit for being pissed off. Demand a refund, tell him to f-off and you'll take your business elsewhere in the future, then get online and write a few reviews on this merchant complete with pictures.

mistermann · 19 August 2017, 01:02 AM

Thanks for all the advice everyone. The scotch brite worked good enough for me to the point I can move on. I'll go attempt to get my refund today and hopefully put this mess behind me.

Danny83 · 19 August 2017, 01:12 AM

Good job

jujubell501 · 19 August 2017, 01:16 AM

Contact Rolex and see if they can polish it for you. The bad customer service you received is uncalled for. Where are they located so we know never to go to them?

mistermann · 19 August 2017, 01:19 AM

McGivern's Jewellers in Davenport Iowa.

SpeakWithMichael · 19 August 2017, 01:22 AM

Quote:

Originally Posted by jbro352

Sorry to take this to the dark side, but if you posted a Yelp link, I'd happily give my honest 1-star review based on what I've read in this trusted community. I'm sure a handful of the 64 other replies here would too. Maybe if we hit this guy in the wallet, he'll stop treating us like he treated you.

Sent from my iPhone using Tapatalk

Would be more than happy to.

jackjack305 · 19 August 2017, 01:23 AM

Your best bet would be to request a refund. They obviously don't care about your watch nor about making it right again.

P2725TMB · 19 August 2017, 01:39 AM

Quote:

Originally Posted by mistermann

Thanks for all the advice everyone. The scotch brite worked good enough for me to the point I can move on. I'll go attempt to get my refund today and hopefully put this mess behind me.

You did a great job! I was going to say, ignore the word "polish", because it isn't. Use a green sotchbrite pad. Put the pad on a flat surface and then (with locking clip out of the way) run the clasp along the pad a few times. If not too deep it will remove the scratches - if deep it will at least reduce them. Might be best to mask off the clasp sides if they are polished.

Arclight · 19 August 2017, 01:39 AM

Quote:

Originally Posted by mistermann

McGivern's Jewellers in Davenport Iowa.

Never have a watch appraised in Iowa!

Wcdhtwn · 19 August 2017, 01:47 AM

If there's no monetary damage to the watch, which there probably isn't, or it's very small, you don't have much recourse. Add to that you can't prove the damage happened there, and I mean proof to a court, I'm sure you dropped it off without the scratches. It's unfortunate the appraiser isn't admitting his mistake and doing everything to restore the watch to its condition when you brought it in. Clearly move on from him... get the scratches lightly polished out and do your best not to let it ruin the watch for you.

SWISSAHOLICS · 19 August 2017, 01:49 AM

May I ask how long the watch was in their possession while the appraisal was being done?

AASH · 19 August 2017, 02:01 AM

I would leave it as is

richard371 · 19 August 2017, 02:05 AM

Great job looks good as new and you will get scratches in the future now you know how to fix them. If the watch was bought from an AD they can give you a receipt and appraisal for free without opening the watch. If bought second hand etc you'd most likely have to get an appraisal.

Casey VP-26 · 19 August 2017, 02:05 AM

That sucks, You did a good job . Now put it on your wrist and enjoy the watch. Life goes on.

mementomori1983 · 19 August 2017, 02:17 AM

I wonder how they managed to scratch the watch up that badly.

In any case, you did a great job with the scotch brite!

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Rentalcarman · 19 August 2017, 02:33 AM

Those look like someone wore it, or as another poster said " may have switched". In either case, whether it will get scratched or not in the future, is not the point. The point is YOU did not cause the scratches and you should be made whole. I am sure you could make a case that when you dropped it off, you would have know there were heavy scratches. If you paid by credit card, you may be able to start a dispute. I would certainly write a letter to a Better Business Bureau or Attorney General and file a complaint. All the scratches on my watch, much as I hate them and they wrk me, I earned them myself. Good luck to you.

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brandrea · 19 August 2017, 02:43 AM

Quote:

Originally Posted by mistermann

Thanks for all the advice everyone. The scotch brite worked good enough for me to the point I can move on. I'll go attempt to get my refund today and hopefully put this mess behind me.

Nice job Drew

Next time tell your "appraiser" not to wear your watch while desk diving

Sunny Arizona · 19 August 2017, 02:57 AM

Quote:

Originally Posted by Brian HCM#1

My insurance just wanted a copy of my receipt when I bought my last Daytona in 2015. Just scanned it and emailed. Easy stuff

Yes, what he said. Formal appraisal not needed. I have a hard time believing an appraisal did this unless he said,"nice watch, let me wear it for a couple days." I would take it easy on the online reviews slamming. People are losing court cases for big bucks on similar cases.

sensui · 19 August 2017, 03:02 AM

Quote:

Originally Posted by padi56

No need for a new clasp those scratches are so superficial all they need is just a light brushing.

Absolutely. But he seems to imply he didn't want to polish so that would be the other improbable option (as I mentioned). That's why I said no one would replace that clasp and he should just wear as is or polish and move on...glad to see that op got over it quickly...not much more can be said/done.

spandrels · 19 August 2017, 03:04 AM

Your watch now looks shiny & new.

Hope you got your refund.

jhunter3 · 19 August 2017, 03:12 AM

Good job with the scotch brite. I don't blame you, I'd be very upset. It's a cautionary tale. Thing is, the guy had you over a barrel...it would be hard to prove they did it, and even if you took him to small claims, your compensation and satisfaction would probably not be worth the time and energy it would take. That kind of business practice and attitude just irritates me.

Someday when it's a funny story (long into the future, I'm sure), you'll probably laugh about the irony of an appraiser actually damaging the watch.

Rentalcarman · 19 August 2017, 03:21 AM

Quote:

Originally Posted by mistermann

Thanks for all the advice everyone. The scotch brite worked good enough for me to the point I can move on. I'll go attempt to get my refund today and hopefully put this mess behind me.

That turned out really good. However, it may have been better to wait until he refunded you to fix them so easily. You might get the $1.29 back for the scotch brite pad though. I can't believe it turned out that good.

The Libertine · 19 August 2017, 03:54 AM

Quote:

Originally Posted by mistermann

McGivern's Jewellers in Davenport Iowa.

Yelp! Potential customers take notice of reviews posted on Yelp.

imperio · 19 August 2017, 04:05 AM

This has been my daily wearer for approx 1.5 years; I work a desk job.

Don't know how some of you guys manage to scratch your clasps up so badly. Do you rub them against the desk on purpose?!

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richard371 · 19 August 2017, 04:12 AM

So you've never scratched the clasp in 1.5 years? Just wow lol.

Quote:

Originally Posted by imperio

This has been my daily wearer for approx 1.5 years; I work a desk job.

Don't know how some of you guys manage to scratch your clasps up so badly. Do you rub them against the desk on purpose?!

Sent from my iPhone using Tapatalk

19 August 2017, 01:49 AM	#76
SWISSAHOLICS "TRF" Member Join Date: Jan 2013 Location: Here! Watch: Rolex Posts: 4,366	May I ask how long the watch was in their possession while the appraisal was being done? __________________ 16610LN \| 16613LB \| 16710 Pepsi \| 118238 \| 116500 (White) \| 116500 (Black) \| 116710BLNR \| 116610LV "The one thing I fear most is time; time waits for no one and leaves no options."

19 August 2017, 02:33 AM	#81
Rentalcarman 2024 Pledge Member Join Date: Jul 2017 Real Name: Alex Location: Maryland,usa Watch: None at the moment Posts: 1,174	Those look like someone wore it, or as another poster said " may have switched". In either case, whether it will get scratched or not in the future, is not the point. The point is YOU did not cause the scratches and you should be made whole. I am sure you could make a case that when you dropped it off, you would have know there were heavy scratches. If you paid by credit card, you may be able to start a dispute. I would certainly write a letter to a Better Business Bureau or Attorney General and file a complaint. All the scratches on my watch, much as I hate them and they wrk me, I earned them myself. Good luck to you. Sent from my iPhone using Tapatalk __________________ Nothing is as good as getting what we really want!! The value of something is determined by the price that we are willing to pay, not what someone says we should pay!!

19 August 2017, 04:05 AM	#89
imperio "TRF" Member Join Date: Sep 2011 Location: San Francisco, CA Watch: this space Posts: 1,867	This has been my daily wearer for approx 1.5 years; I work a desk job. Don't know how some of you guys manage to scratch your clasps up so badly. Do you rub them against the desk on purpose?! Sent from my iPhone using Tapatalk __________________

18 August 2017, 10:25 PM	#61
southcarolina1801 "TRF" Member Join Date: May 2009 Location: The Peach State Posts: 735	At this point I would just demand a refund and move on. As much as it hurts, you'll eventually get more scratches that will easily hide those. Chalk this up as another reason to buy from an AD... they should provide an appraisal at no cost

18 August 2017, 11:54 PM	#63
sager "TRF" Member Join Date: Jan 2013 Real Name: Sage Location: MENA Posts: 1,563	I wouldn't worry much about the scratches

19 August 2017, 12:24 AM	#65
jbro352 "TRF" Member Join Date: May 2015 Location: US Posts: 257	Sorry to take this to the dark side, but if you posted a Yelp link, I'd happily give my honest 1-star review based on what I've read in this trusted community. I'm sure a handful of the 64 other replies here would too. Maybe if we hit this guy in the wallet, he'll stop treating us like he treated you. Sent from my iPhone using Tapatalk

19 August 2017, 12:27 AM	#66
samson66 2024 ROLEX SUBMARINER 41 Pledge Member Join Date: Jul 2013 Real Name: Mike Location: Downy Ocean Hon Watch: my money leaving! Posts: 13,792	It's amazing a place would handle a >$10K watch with such disregard for it. I don't blame you one bit for being pissed off. Demand a refund, tell him to f-off and you'll take your business elsewhere in the future, then get online and write a few reviews on this merchant complete with pictures.

19 August 2017, 01:02 AM	#67
mistermann "TRF" Member Join Date: Aug 2015 Real Name: Drew Location: Iowa Watch: 116600 Posts: 496	Thanks for all the advice everyone. The scotch brite worked good enough for me to the point I can move on. I'll go attempt to get my refund today and hopefully put this mess behind me.

19 August 2017, 01:12 AM	#68
Danny83 2024 ROLEX DATEJUST41 Pledge Member Join Date: Sep 2013 Real Name: Danny Location: Bay Area CA Watch: Yellow Gold Posts: 20,312	Good job

19 August 2017, 01:16 AM	#69
jujubell501 "TRF" Member Join Date: Aug 2017 Location: Chicago Posts: 19	Contact Rolex and see if they can polish it for you. The bad customer service you received is uncalled for. Where are they located so we know never to go to them?

19 August 2017, 01:19 AM	#70
mistermann "TRF" Member Join Date: Aug 2015 Real Name: Drew Location: Iowa Watch: 116600 Posts: 496	McGivern's Jewellers in Davenport Iowa.

19 August 2017, 01:23 AM	#72
jackjack305 "TRF" Member Join Date: Aug 2017 Location: Chicago Posts: 75	Your best bet would be to request a refund. They obviously don't care about your watch nor about making it right again.

19 August 2017, 01:47 AM	#75
Wcdhtwn "TRF" Member Join Date: Aug 2015 Location: Houston Watch: SkyD, SD43, GMT2 Posts: 5,061	If there's no monetary damage to the watch, which there probably isn't, or it's very small, you don't have much recourse. Add to that you can't prove the damage happened there, and I mean proof to a court, I'm sure you dropped it off without the scratches. It's unfortunate the appraiser isn't admitting his mistake and doing everything to restore the watch to its condition when you brought it in. Clearly move on from him... get the scratches lightly polished out and do your best not to let it ruin the watch for you.

19 August 2017, 02:01 AM	#77
AASH "TRF" Member Join Date: Jun 2014 Location: Earth's Blue Sky Watch: LOVE Posts: 308	I would leave it as is

19 August 2017, 02:05 AM	#78
richard371 2024 Pledge Member Join Date: Sep 2007 Location: sf Watch: 116500LN White Posts: 1,853	Great job looks good as new and you will get scratches in the future now you know how to fix them. If the watch was bought from an AD they can give you a receipt and appraisal for free without opening the watch. If bought second hand etc you'd most likely have to get an appraisal.

19 August 2017, 02:05 AM	#79
Casey VP-26 "TRF" Member Join Date: Jun 2009 Location: America Posts: 2,721	That sucks, You did a good job . Now put it on your wrist and enjoy the watch. Life goes on.

19 August 2017, 02:17 AM	#80
mementomori1983 "TRF" Member Join Date: Oct 2014 Location: SF Bay Area Posts: 667	I wonder how they managed to scratch the watch up that badly. In any case, you did a great job with the scotch brite! Sent from my iPhone using Tapatalk

19 August 2017, 03:04 AM	#85
spandrels "TRF" Member Join Date: Aug 2017 Real Name: Sailor Location: Florida Watch: SUBMARINER 16610 Posts: 58	Your watch now looks shiny & new. Hope you got your refund.

19 August 2017, 03:12 AM	#86
jhunter3 "TRF" Member Join Date: Jun 2012 Location: Charleston, SC Watch: 1680 Submariner Posts: 316	Good job with the scotch brite. I don't blame you, I'd be very upset. It's a cautionary tale. Thing is, the guy had you over a barrel...it would be hard to prove they did it, and even if you took him to small claims, your compensation and satisfaction would probably not be worth the time and energy it would take. That kind of business practice and attitude just irritates me. Someday when it's a funny story (long into the future, I'm sure), you'll probably laugh about the irony of an appraiser actually damaging the watch.

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