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MonBK · 7 April 2018, 08:32 AM

Quote:

Originally Posted by Chewbacca

Jocke keeps .5

He's got to make something.

Chewbacca · 7 April 2018, 08:35 AM

Quote:

Originally Posted by MonBK

This SOB takes 8.5 L.

A Unimog takes 14.5 L.

Ah! This explains it.

You're our car guy Mon!

Chewbacca · 7 April 2018, 08:35 AM

Quote:

Originally Posted by MonBK

He's got to make something.

We still love him!

Grnvette65 · 7 April 2018, 09:04 AM

Quote:

Originally Posted by Colin G

Did you confront them about it?

I would have lost it.

6-pack gets thrown down hard to the floor in the service area while I freak out and beer goes everywhere while bottles smash or cans explode. All the while other customers watch me lose it and wonder if their car will also be used for a beer run by the staff.

The Mini dealership tried to pull some BS on my wife and I confronted them about it in front of a waiting room full of customers. I like watching dealership employees squirm after they get busted for trying to rip me off.

Funny I did and they wanted the six pack back, go figure

vitalsignsrn · 7 April 2018, 09:34 AM

That's bad. I know exactly where that is. Lived 5 min from them. Too bad, or maybe good..LOL I didn't need to go to a Mercedes dealership.

THC · 7 April 2018, 10:13 AM

Buy Honda and you will be free from all joy riders...

swils8610 · 7 April 2018, 11:38 AM

The dealership is totally wrong on this. In my stores people would be fired on the spot. I would do my very best to reimburse the customer and then go above and beyond to try it make it right. I will say this...I don’t ever curse or raise my voice to a customer. However, when a customer takes that course with me I politely explain I’m not yelling and cursing at you, please do not yell or curse at me. I’m here to help you the customer. If the customer continues to make a scene I simply walk away. In 24 years in the car biz I’ve never lost a a deal or a customer due to another customer making a scene in the showroom. Usually they look at the person throwing the fit and think they are crazy. I also love the I’m going to call my lawyer bit. Great. You have a lawyer. So do we. Here’s his name and number. Every company makes mistakes; however how a company makes good on the mistake it what defines the company. Treat me with respect and I will do the same and bend over backwards to make the customer happy. Yell and curse at me...I’m all set not bending over backwards. Some of my best customers were customers that had a poor experience with us. How we addressed the issue has made them loyal customers. With 85 plus employees it’s hard to have your finger on everyone at every time. There is no excuse for eBay this MB dealer did. What they did to make it right would be my question.

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swils8610 · 7 April 2018, 11:39 AM

Oh yeah...I’ve had many people threaten to drive their car through the showroom window...haven’t seen it in 24 years nor have I heard of it ever happening.

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Abdullah71601 · 7 April 2018, 12:04 PM

Quote:

Originally Posted by swils8610

Oh yeah...I’ve had many people threaten to drive their car through the showroom window...haven’t seen it in 24 years nor have I heard of it ever happening.

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That sounds like a dare. I'll be right over.

nfld · 7 April 2018, 12:20 PM

Took my BMW in for servicing a month ago, I got the dashcam after a guy hit me but later denied it, so his insurance would not pay. Anyhow when I brought my BMW in for servicing I noticed the dashcam was disconnected when I got my vehicle back.

swils8610 · 7 April 2018, 12:58 PM

Quote:

Originally Posted by Abdullah71601

That sounds like a dare. I'll be right over.

Lol...my office is in the front window...go for the side window!

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swils8610 · 7 April 2018, 12:58 PM

Quote:

Originally Posted by Abdullah71601

That sounds like a dare. I'll be right over.

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Laszlo · 7 April 2018, 01:05 PM

Shameful and disrespectful but not surprised at all. This world we live in today is full of this and it's pretty much happening everywhere.

Canook · 7 April 2018, 01:14 PM

From what i see the service manager is at fault for not monitoring his team.... and the worker(i use that term loosely) is the primary culprit here

His attitude is woeful and i bet this isnt the first time hes wasted most of his day doing nothing but screwing around.....

In saying that id say most of his co-workers knew what he was doing and said nothing which goes back to the lack of professionalism and the fact the service manager either is incompetent or knew what his team was and wasnt doing......

Im sure the dealer principle and general manager were unaware as they have a reputation to uphold

All in all id be PISSED and would want to make sure the offenders are fired and removed of any MB accreditation they have

Chewbacca · 7 April 2018, 02:12 PM

So, nobody else takes issue with fact the techs didn't drop a patch when that had the car?

I mean, if you're risking your job going to Wendy's, what's a burnout going to do?

SG56 · 7 April 2018, 03:05 PM

Oh wow. Makes me want to buy a dash cam :D

RHIII · 7 April 2018, 10:02 PM

Quote:

Originally Posted by SG56

Oh wow. Makes me want to buy a dash cam :D

Was thinking the same thing....

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Abdullah71601 · 7 April 2018, 10:11 PM

Quote:

Originally Posted by Chewbacca

So, nobody else takes issue with fact the techs didn't drop a patch when that had the car?

I mean, if you're risking your job going to Wendy's, what's a burnout going to do?

The damage will come out of their final check. Who wants to be unemployed and broke.

pickettt · 7 April 2018, 10:44 PM

Maybe the ice cream was to ensure the heated/cooled cup holders were functioning properly.

Chewbacca · 8 April 2018, 12:25 AM

Quote:

Originally Posted by Abdullah71601

The damage will come out of their final check. Who wants to be unemployed and broke.

Doubt they were fired.

But a patch still would have been cool.

Abdullah71601 · 8 April 2018, 01:20 AM

Quote:

Originally Posted by Chewbacca

Doubt they were fired.

But a patch still would have been cool.

If their manager was anything like Shannon, I bet they were fired.

MonBK · 8 April 2018, 01:24 AM

Quote:

Originally Posted by Abdullah71601

If their manager was anything like Shannon, I bet they were fired.

I agree.

When exposed like this they pretty much have to be fired.

bdex75 · 8 April 2018, 01:40 AM

Quote:

Originally Posted by Dan Pierce

After seeing a similar infamous Audi video I marked the oil filter and tires just to make sure they received attention. They did.
dP

I don’t mark the filter but I do make sure they do the rotation of the tires. easy to get out and find a distinguishing mark on the left rear tire/wheel and make sure that mark is on the left front when they are done.

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Chewbacca · 8 April 2018, 01:44 AM

Quote:

Originally Posted by MonBK

I agree.

When exposed like this they pretty much have to be fired.

Doubt it.

There's privacy issues at play for the techs, and MB Canada has great lawyers. That's why the dealer initially told him to speak to corporate. He was looking for $$$. No dealer would make this guy escalate unless he was way beyond reasonable.

The only thing wrong is the ice cream run. An easy free detail and service credit would make this go away. There's more to this.

Yes, it's wrong, but is it illegal? Not imop.

This video release is likely sour grapes with nothing else to do or lose with limitations exceeded at 2yrs. Now the owner is blacklisted since this is a MB Canada corporate store.

BMW can deal with him.

MonBK · 8 April 2018, 01:47 AM

Quote:

Originally Posted by Chewbacca

Doubt it.

There's privacy issues at play for the techs, and MB Canada has great lawyers. That's why the dealer initially told him to speak to corporate. He was looking for $$$. No dealer would make this guy escalate unless he was way beyond reasonable.

The only thing wrong is the ice cream run. An easy free detail and service credit would make this go away. There's more to this.

Yes, it's wrong, but is it illegal? Not imop.

This video release is likely sour grapes with nothing else to do or lose with limitations exceeded at 2yrs. Now the owner is blacklisted since this is a MB Canada corporate store.

BMW can deal with him.

ok.

And I say this with utmost respect.

nick c · 8 April 2018, 01:50 AM

I know this dealership, not far from my house, I think they both got fired.

MonBK · 8 April 2018, 01:52 AM

Quote:

Originally Posted by nick c

I know this dealership, not far from my house, I think they both got fired.

Of course they did.

Even if they didn't want to fire them they have to protect the company reputation and show that they did something.

Chewbacca · 8 April 2018, 02:02 AM

Quote:

Originally Posted by MonBK

Of course they did.

Even if they didn't want to fire them they have to protect the company reputation and show that they did something.

Then why would they drag it out over a $235 service bill?

If they have to protect the company reputation, of course.

dysondiver · 8 April 2018, 02:02 AM

non of this comes as a surprise ,,, if , and i mean if , the guys got the boot , ill bet they are back next week.

nick c · 8 April 2018, 02:06 AM

Quote:

Originally Posted by MonBK

Of course they did.

Even if they didn't want to fire them they have to protect the company reputation and show that they did something.

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7 April 2018, 01:05 PM	#73
Laszlo 2024 SubLV41 Pledge Member Join Date: Nov 2007 Location: San Francisco, CA Watch: Date & No Date Posts: 10,868	Shameful and disrespectful but not surprised at all. This world we live in today is full of this and it's pretty much happening everywhere. __________________ "You might as well question why we breathe. If we stop breathing, we'll die. If we stop fighting our enemies, the world will die." Paul Henreid as Victor Laszlo in Casablanca

7 April 2018, 01:14 PM	#74
Canook "TRF" Member Join Date: Apr 2016 Real Name: Jason Location: Aussie/Malaysia Watch: too many to list Posts: 1,470	From what i see the service manager is at fault for not monitoring his team.... and the worker(i use that term loosely) is the primary culprit here His attitude is woeful and i bet this isnt the first time hes wasted most of his day doing nothing but screwing around..... In saying that id say most of his co-workers knew what he was doing and said nothing which goes back to the lack of professionalism and the fact the service manager either is incompetent or knew what his team was and wasnt doing...... Im sure the dealer principle and general manager were unaware as they have a reputation to uphold All in all id be PISSED and would want to make sure the offenders are fired and removed of any MB accreditation they have __________________ Current lineup -116610LV Sub -16233 Tapestry Datejust -16610LV KERMIT -116600 SD4000....16612 Yachtmaster- 16710 PEPSI -216570(polar)- -Yachtmaster II 116688 126300 Datejust 41 jubilee * Card carrying member of TRF's Global Association of Retro-Grouch-Curmudgeons *

7 April 2018, 03:05 PM	#76
SG56 2024 SubLV41 Pledge Member Join Date: Aug 2017 Location: Tampa Watch: SD4K Posts: 2,674	Oh wow. Makes me want to buy a dash cam :D __________________ Sea-Dweller 116600 - the manly one GMT II 16710 - the manly one Daytona 116500 - the manly-womanly one Yacht-Master 268622 - the chick version Speedy Mitsukoshi <3 Tag Heuer Aquaracer WAF141C.BA0824 - the chick version Thank you logan5tx!!! Have to link it. Too long for the signature. https://www.rolexforums.com/showpost...0&postcount=14

7 April 2018, 09:34 AM	#65
vitalsignsrn "TRF" Member Join Date: Jul 2013 Real Name: Judy Location: Ontario Watch: 116234 - 14060M Posts: 4,607	That's bad. I know exactly where that is. Lived 5 min from them. Too bad, or maybe good..LOL I didn't need to go to a Mercedes dealership.

7 April 2018, 10:13 AM	#66
THC 2024 SubLV41 Pledge Member Join Date: Jun 2013 Real Name: Tom Location: Mandeville La Watch: 126333 Posts: 10,666	Buy Honda and you will be free from all joy riders...

7 April 2018, 11:38 AM	#67
swils8610 2024 SubLV41 Pledge Member Join Date: Sep 2012 Real Name: shannon Location: usa Posts: 9,211	The dealership is totally wrong on this. In my stores people would be fired on the spot. I would do my very best to reimburse the customer and then go above and beyond to try it make it right. I will say this...I don’t ever curse or raise my voice to a customer. However, when a customer takes that course with me I politely explain I’m not yelling and cursing at you, please do not yell or curse at me. I’m here to help you the customer. If the customer continues to make a scene I simply walk away. In 24 years in the car biz I’ve never lost a a deal or a customer due to another customer making a scene in the showroom. Usually they look at the person throwing the fit and think they are crazy. I also love the I’m going to call my lawyer bit. Great. You have a lawyer. So do we. Here’s his name and number. Every company makes mistakes; however how a company makes good on the mistake it what defines the company. Treat me with respect and I will do the same and bend over backwards to make the customer happy. Yell and curse at me...I’m all set not bending over backwards. Some of my best customers were customers that had a poor experience with us. How we addressed the issue has made them loyal customers. With 85 plus employees it’s hard to have your finger on everyone at every time. There is no excuse for eBay this MB dealer did. What they did to make it right would be my question. Sent from my iPhone using Tapatalk Pro

7 April 2018, 11:39 AM	#68
swils8610 2024 SubLV41 Pledge Member Join Date: Sep 2012 Real Name: shannon Location: usa Posts: 9,211	Oh yeah...I’ve had many people threaten to drive their car through the showroom window...haven’t seen it in 24 years nor have I heard of it ever happening. Sent from my iPhone using Tapatalk Pro

7 April 2018, 12:20 PM	#70
nfld "TRF" Member Join Date: Oct 2011 Real Name: I Location: Canada Watch: Sub & Aqua Terra Posts: 304	Took my BMW in for servicing a month ago, I got the dashcam after a guy hit me but later denied it, so his insurance would not pay. Anyhow when I brought my BMW in for servicing I noticed the dashcam was disconnected when I got my vehicle back.

7 April 2018, 02:12 PM	#75
Chewbacca Banned Join Date: May 2012 Real Name: CJ Location: Kashyyyk Watch: Kessel Run Chrono Posts: 21,112	So, nobody else takes issue with fact the techs didn't drop a patch when that had the car? I mean, if you're risking your job going to Wendy's, what's a burnout going to do?

7 April 2018, 10:44 PM	#79
pickettt "TRF" Member Join Date: Jul 2017 Location: California Watch: Shiny One Posts: 5,450	Maybe the ice cream was to ensure the heated/cooled cup holders were functioning properly.

8 April 2018, 01:50 AM	#86
nick c Banned Join Date: Feb 2012 Location: Canada Posts: 26,846	I know this dealership, not far from my house, I think they both got fired.

8 April 2018, 02:02 AM	#89
dysondiver "TRF" Member Join Date: Jul 2010 Real Name: tom Location: northern ireland Watch: my fins Posts: 10,063	non of this comes as a surprise ,,, if , and i mean if , the guys got the boot , ill bet they are back next week.

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