Withheld Warranty Card Question..

[cuffs]

Conditions for warranty is clear


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[RFBHD]

I just had to get my GMT sent to Dallas RSC for warranty work.... they require the card be sent as well.... no copies

[peterskinner]

Originally Posted by AK797

Rolex are just not smart business people and very slow to adapt, good at making watches but just observing victims in this changing market.

Not good business people....one of the world's top brands. You think they achieved that by accident ?

[Chilly Coconut]

Originally Posted by Nocomment

Wow*!!!!!! Speechless with the brand new sd4k!!! Major congrats

Say what?

[gaoxing84]

Originally Posted by jonathan17

Do you really get denied service for a new watch without the warranty card? Ive seen alot here in singapore they just check in the system if your warranty is still valid via watch seriel number.

Saying “no warranty card - no service” is not accurate.

actually that is true.
Singapore RSC check your watch manufacture date and have a estimation of the warranty. unless its a NOS, then they will follow the warranty card.

When i send my watches for servicing or repair, never once they ask me for the warranty card which is weird, but i always bring, just in case they ask for them.

[gaoxing84]

there are better ways to fight off flippers or grey dealers, but it's going to be tough one because grey market exists almost in every industry, cameras, cars etc.
eventually, people will start to get comfortable of not having the warranty card, white tag etc.
why, because they can't get it at the AD and they have to resort to the grey market.

withholding warranty, white rolex tags, green tags or bezel protector is pretty dumb.
I am a customer and i am paying for the watch, shouldn't I be given all that is part of the sales kit?
Serial number engraved on the white tag is pretty crucial, some AD just BS their way and say its for their own safekeeping, after which when you leave the AD, they just dump it away.
For real collectors, having a matching serial number white tag is pretty crucial. say for example, vintage rolex or any other watches, the ones that are worth the most are those who retains its original sales kit, down to the calendar card that was given etc.

I don't think Rolex has given any memo not to give the white tag out? correct me if i am wrong.

Bezel protector - why are they even holding it back? it was shipped with the watch and i bought the watch, even if i like to have my bezel protector on as i wear to prefer damages, that's my business.

even panerai give their protector out.

warranty card, the most basic item of the sales kit, to withhold them and giving me a photocopy is just dumb as hell.

AP has learnt and move on way further in the game as they have online registration for their warranty. even if you lose the warranty card, warranty information can be retrieved easily online.

lastly, having non-transferrable warranty is going to kill off rolex. why people buy rolexes because of the simple fact that it kinda retains its value compared to other brands.
so in any case, i got bored of my rolex and my life has a big change and i needed to offload the watch for other commitment, i like to sell it within its warranty period, i can, it makes it a compelling case to sell to another potential owner and that owner would know that he is well protected by Rolex warranty should the watch break down in the next few months.

just my 2cts. Rolex has been producing one of the world's finest watch and has done great marketing since the day they started, isn't this a good result of their work so far?

:)

[AK797]

Originally Posted by peterskinner

Not good business people....one of the world's top brands. You think they achieved that by accident ?

Good watchmakers and good marketers but not sharp business people, esp in this fast moving environment which is much like the money markets and which trade on rumour, sentiment and signalling which are all way outside Rolex's conservative comprehension. Same with Patek and their boss Thierry Stern who announced he wanted to do away with the Nautilus as he was worried about the dominance of the watch but that had the exact reverse effect of making the watch suddenly extremely sort after and thus making the model even more synonymous with the brand. Like I said these are watch guys, not dynamic and savvy business guys.

[Nikrnic]

If you hold back my warranty card, I'll hold back a thousand dollars.

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[Nairn1980]

Originally Posted by Nikrnic

If you hold back my warranty card, I'll hold back a thousand dollars.

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[shaunylw]

Originally Posted by Jonesy2099

I fully support Rolex's practice. The warranty card is there for you to have assurance that the watch will be fixed if it malfunctions. What difference does it make if you have it or you don't? Maybe Rolex should just scrap the physical warranty card as it would have no impact on sales.



The reasoning is to deter flippers so that actual watch enthusiasts can enjoy the watches rather than people hoping to make some profit. This to me is respecting the customer.



I have 5 warranty cards for watches that I've owned. I can tell you I don't even think I've looked at these cards - I really don't see the issue here.



As a final point, it looks like the lack of a warranty card hasn't deterred some people from selling a watch on. As a point of principle I wouldn't buy a watch that advertised the fact that the warranty card was held by the AD.

If they scrap the warranty card the upper hand goes to the flipper. It’s so easy to flip if warranty work isn’t dependent on the warranty card. The interesting way to do it would be to register the watch to the buyer. the 5 year warranty would only go to that buyer. That could potentially have an impact.


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[RichM]

Originally Posted by jonnyz1245

I have no comment on the no card, no watch but as far as warranty goes this is what I do know.

In the US I know they will not deny you if you have a valid warranty card, even if you are not the original purchaser and do not have a bill of sale. In the US, the warranty follows the watch. I personally know people who have bought a watch off this site and sent it in for work with only a photocopy of the card needed and asked for by RUSA. Their name was not on the card yet it was accepted for warranty coverage. This is at a US RSC service center. They were treated well and no questions asked. They even got the little green pouch included with the watch on its return.

My post had nothing to do with names on cards. It had to do with the fact that the physical card need not be sent. You could send copies of both sides of the card and a copy of the bill of sale. Names or no names or who’s name, is a completely different topic.

Originally Posted by RFBHD

I just had to get my GMT sent to Dallas RSC for warranty work.... they require the card be sent as well.... no copies

Not sure why they wouldn’t accept a copy. See the note at the top of the mailing instructions. I know it says two years but this was sent to me today.