Thoughts on the watch industry from a high profile AD

[Chulander]

Originally Posted by GoingPlaces

No one stated that it “automatically” does, only you. The only thing inaccurate is your interpretation.


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Wow, fun response.

My question was in reaction to this statement: “It is incredibly demoralising to speak to people who come in and ask ‘do you have ANY sports pieces?’”

Of course it’s obvious to me that one goes in a store and seems completely lacks any sort of interest or enthusiasm about the watch and throws out that question “flippantly”, they might be looking for a quick buck and get the cold shoulder as a response. My question was framed more along the lines of an actual enthusiast who is asking what I consider to be a legitimate question.

But it’s all good. I get it.

[timepieceluvr]

Originally Posted by GoingPlaces

They’re not his clients. They’re just prospects. Quite a few of which have no intention of establishing a relationship, just looking to scoop up a quick flip. The way he chooses to conduct his business is up to him, it might not work for all but does for him. Also, my take on it is he is simply expressing frustration with the current situation. It’s not as if the rest of us have never had a bad day or been through tough times with our careers or businesses.


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Everyone is a client. Either yours or someone else’s, either now or later.


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[MSchott]

Originally Posted by GradyPhilpott

Everything that was said in the OP can be confirmed just by reading this forum.

As for the "soul-destroying" comment, imagine if all you did all day was interact with rude and entitled nitwits, all asking for the same thing.

Imagine then, if that scenario repeated itself day after day for a year.

I think it would be demoralizing at best, soul-destroying at worst.

But that’s not reality and if you are in retail sales you had better be able to deal with difficult customers.

[Token74]

I know that the guys in my AD hate having to disappoint people all the time. They are not a chain, they genuinely care about their customers. It is tough for them. Equally, I really don’t think Rolex are doing anything wrong here.


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[Hub6152]

Originally Posted by MSchott

But that’s not reality and if you are in retail sales you had better be able to deal with difficult customers.

Yes occasionally that’s a necessary part of being a retail sales person, but not constantly and I can attest that it is very draining when it’s the norm rather than the exception. Sales people are not robots no matter how much you think they should be able to just brush it off.

[GradyPhilpott]

Originally Posted by MSchott

But that’s not reality and if you are in retail sales you had better be able to deal with difficult customers.

I believe the person in the OP was complaining about the quantity of difficult customers and less about the fact that difficult customers exist.

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