Utter Disappointment. What would you have done?

[Onikage]

Ridiculous. I know exactly how you feel as I study high def pics of anything I've got on the way. A let down after commitment to the idea. Ouch. I don't know how you didn't demand on the spot that they find a way to produce your SD43 as promised to you on the phone to the point that security had to be called to remove you from the AD.

[In-Cog-Neeto]

Originally Posted by Pentameter

Well, if they are a reputable AD then you will be the first call the next time they do get a SD43 in. You will just have to wait and see.

If I were you, I would send them a card saying no hard feelings, you realize it was a honest mistake, and please keep you in mind for when that next SD comes in. A gesture like that, I think, might go a long way to securing it for you.

The AD should be the ones sending him a card saying this, not the customer

[In-Cog-Neeto]

Originally Posted by Marcjvr

I was in an AD looking at an Explorer and asked her to show me how the easylink extension worked. She looked at me like I was mad and when I asked again she said “we have tools to adjust the watch bracelet for you”

She literally had no idea what the Easylink extension is.

Come on now. Selling product is just their job, expecting them to know what they are actually selling is taking things a step (or 5) too far

Very few actually have an interest in watches, and even fewer have actually passed their WIS exams

[grimps]

My AD usually contacts me on Whatsapp when something new arrives , i always ask for a photo

[topgear]

I would have probably done the same. Just to keep the 'relationship' intact/cordial so that the next SD43 will come my way.

[ZeKe]

I hope you get THE call soon!

[Nairn1980]

Originally Posted by EndlessEight

Got a call today that a SD43 was in and available for me.

I confirm, SD43, not Deep Sea...correct?

Sales rep says yes: SD43.

Immediately left work and drove an hour in north NJ traffic (horror show).

I had been watching YouTube reviews of the SD 43 all weekend. Sort of fell in love with the watch already. Now, the whole time in the car I am on cloud 9 (visualizing taking the watch on vacation, etc...).

Get to the AD and she pulls out a black Deep Sea. My heart sank.

I could only muster up “That’s a Deep Sea..”.

The sales rep is clearly shaken and apologizes. I drink the water they gave me, thank her, asked her to still consider me for the SD43 and leave. In and out in like 5 minutes.

The drive back home was in the heart of north NJ rush hour. Horror show again.

I’m so deflated.

People who aren’t enthusiasts often mix up SD43 with Deepsea black.
It also happens when people announce “Sea-Dweller sitting in AD window” and people go wild until it’s established it’s a Deepsea

Best to always ask for a photo before making a trip, I always do

[samson66]

It's amazing how little these people know at times isn't it. It's like dealing with car salesmen.

[brandrea]

That sucks . I hope they have a SD43 for you sooner than later.

[Marcjvr]

Originally Posted by In-Cog-Neeto

Come on now. Selling product is just their job, expecting them to know what they are actually selling is taking things a step (or 5) too far

Very few actually have an interest in watches, and even fewer have actually passed their WIS exams

lol you are right. These poor ADs are doing their best. Now I feel like an unreasonable demanding customer asking the Rolex SA how a Rolex feature works

[beshannon]

Originally Posted by Mystro

How does a AD not know what model they have??

If only rolex assigned unique numbers that would identify the product?

[In-Cog-Neeto]

Originally Posted by beshannon

If only rolex assigned unique numbers that would identify the product?

Instead of nicknames based on fictional characters

[EndlessEight]

Originally Posted by NiJaRo1225

Way to handle an unfortunate situation with class.

To say I would be disappointed is an understatement...and there’s NOTHING like N. Jersey traffic to help that disappointment sink in on the way home.

Let me guess: Sidney Thomas at GSP or S.H.?


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Actually Sidney Thomas has been great to my wife and I.

We just got her a Submariner from the Short Hills location.

Michael in the GSP location is trying to get me a Submariner Date as well.

I'm not going to hang the AD out to dry in this instance, but one of the worst ADs I've been to is the one in the Willowbrook Mall.

I'm not even sure how they have AD status. Also the Willowbrook Mall is a little "below" Rolex...considering the types of shops they have in there.

[EndlessEight]

Originally Posted by Onikage

Ridiculous. I know exactly how you feel as I study high def pics of anything I've got on the way. A let down after commitment to the idea. Ouch. I don't know how you didn't demand on the spot that they find a way to produce your SD43 as promised to you on the phone to the point that security had to be called to remove you from the AD.

LOL. This place has an armed guard on site.

[EndlessEight]

Originally Posted by grimps

My AD usually contacts me on Whatsapp when something new arrives , i always ask for a photo

Yes. Valuable lesson learned!

[Jarlaxle]

Originally Posted by golfski

Same thing happened to me last week! I clarified on the phone, its the SD43, 43mm, not a Deepsea. Luckily she sent me a text with a pic and politely declined. I sent her back a pic of the watch I am interested in, the SD43 :)

Which I had done that. I had the same issue, only about a 25 minute drive each way in my case but I was absolutely gutted when they pulled out the Deep Sea. I chalked it up to my particular salesperson just being a bit wifty but the fact that this appears to be happening more widely tells me one of two things.

1) The salespeople just don't pay close attention

or

2) The black Deep Sea's are not moving like the rest of the SS models and so they are offering to people waiting on an SD43 in the hopes that they come in and decide to buy anyway.

[EndlessEight]

Originally Posted by Jarlaxle

Which I had done that. I had the same issue, only about a 25 minute drive each way in my case but I was absolutely gutted when they pulled out the Deep Sea. I chalked it up to my particular salesperson just being a bit wifty but the fact that this appears to be happening more widely tells me one of two things.

1) The salespeople just don't pay close attention

or

2) The black Deep Sea's are not moving like the rest of the SS models and so they are offering to people waiting on an SD43 in the hopes that they come in and decide to buy anyway.

My theory is the latter.

I didn't specify, but but the Deep Sea they pulled out was the black which I know is less desirable than the James Cameron.

We'll see what happens.

[NiJaRo1225]

Originally Posted by EndlessEight

I'm not going to hang the AD out to dry in this instance, but one of the worst ADs I've been to is the one in the Willowbrook Mall.



I'm not even sure how they have AD status. Also the Willowbrook Mall is a little "below" Rolex...considering the types of shops they have in there.

Lol, yes....was def surprised to find an AD there, as well.

I will give that AD some credit though: before the drought, they always had an impressive amount of in-stock inventory for such a tiny store, in my experience.



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[slus]

Funny, same thing almost happened to me yesterday. I was on a few SD43 lists from before I bought the DSSD, and my name came up for the call yesterday. There was no way I could swing leaving work early, and like you would have ended up fighting traffic 1.5 hrs each way, I had to pass and kicked myself for it all evening. I called today to see if by chance it was still available (it wasn't), but during the call I learned it was actually a DSSD anyway. Back on the list I go.

FWIW I don't think the SD43 will be coming home with me, but I want to handle it side by side with my 126660 to make sure. The DSSD is a fantastic watch for me, the size is great and the flat caseback makes it very comfortable for my flat wrist, and I don't think the SD43 will be different enough to justify both. If I do get the SD43, I'll be verifying the fitment and ordering another 126660 external glidelock clasp for it at the same time, I use that thing at least 3x a day and it would be a rough go to get used to a standard glidelock again. It should fit, and the AD should let me order it as a replacement part for my DSSD.

[brucethemanlee]

what else is there to do?

[J.P.Jones]

Bait and switch.

[Brny11]

Originally Posted by Vamp

A pic is definitely necessary!

That Clic H is my secret weapon. I get a 7k watch. She gets a 600$ bracelet and considers us even.

[mattidk]

I have been waiting for SD43 since 2017, still no clue it will come or not.
Deepsea is there a few times at my AD, but it's really chunky!

[WatchLurv]

She was only 1mm off and no red text...

@OP: I've had these sort of drives too. The disappointment. The heart sinking. Sad mixed with a bit of anger.

[travisb]

What a letdown! Good luck. I hope you land one real soon.

[Trailboss516]

Sorry to hear. Not to the OP but just a friendly reminder...Always keep your cool. What would getting angry accomplish? What would you gain by berating someone?

...and besides, you had an hour drive home in a car to tell and curse all you want :-)

I'm confident they will come through for you sooner rather than later

[m j b]

Sorry for you there OP. The lousy traffic is just icing on the cake.

Maybe if we didn't use nicknames, but actual model numbers, these things wouldn't happen?

[FreshPrince14]

You did the right thing. Don't settle, hold tight for what you want and as others have said, the next one in has to be yours!

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[EndlessEight]

Thank you all for the continued support.

The general manager of the AD apparently is a forum member and saw my post. He reached out to me directly with the intentions of resolving this situation ASAP.

[jb335]

Yikes, we are all human and make mistakes....BUT, that is an inexcusable mistake for the sales rep to make. Just really careless work. Incompetence even.