ROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEXROLEX
15 July 2021, 05:54 AM | #61 | |
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Was this the manager at the purchase location or sizing location? |
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15 July 2021, 05:56 AM | #62 |
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Incredible... Hope you will get news soon from the store manager.
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15 July 2021, 05:56 AM | #63 | |
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Dealer scratched my watch while removing a link
Quote:
Omega boutique gave me the same speech. "We use only proper Swiss Bergeon tools" and I interrupted "you blew the spring bars through the lugs so how does that matter?" I let my guard down just once more and it happened again. I had already vowed to never allow anyone to size my watches. Shame on me. This was a bracelet swap.
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15 July 2021, 06:05 AM | #64 |
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OMG Brother that is a terrible job.
I never let the A D size my watches BUT in this day and age with sticker removing and sizing etc etc etc I get it. I tell my A D when I get the opportunity, not often lol, I will size it when I get home. Just spend a $100 bucks or so and get the proper screwdriver and some springbar pliers. Not that you need necessarily the springbar pliers but watches with the easy link it comes in handy. Just some basic overall tools is my point. Once you get over the nerve of doing it once you will do 1000 times. Nothing to it after the first time. I'm sure with the right tools even with one hand covering one eye standing on one leg you can do a better job then that hack job.
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15 July 2021, 06:16 AM | #65 |
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15 July 2021, 06:18 AM | #66 |
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you should also get their admitting to fault and damage to your watch in writing.
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15 July 2021, 06:33 AM | #67 | |
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Not sure why they need your warranty card and what that has to do with anything. I'm also not sure why they have to contact Rolex to see what they have to say.
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15 July 2021, 06:44 AM | #68 | |
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NOT COVERED D. damage to, losing or theft while property is under the temporary care and control of a third party, including common carrier. The key difference is you did not hand your car over willingly to the vandals. I do agree with you in that that Amex is typically very good about these things and it is the reason I put all of my expensive purchases on one of their cards with premium purchase protection. |
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15 July 2021, 06:47 AM | #69 | |
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Such a shame OP. And how disgusting of a market this has become that, as another user commented above, you'd have to think twice about complaining about such a thing for fear of shooting yourself in the future foot trying to get another watch. |
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15 July 2021, 06:49 AM | #70 | |
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I've had something similar on two occasions myself. The first time, an AD scratched the underside of the lugs on my brand new Breitling Navitimer as I wanted a croco strap instead of calf leather. I had them send it to Breitling for a re-polish of the lugs (free of charge). The second time, IWC scratched the bezel on my brand new Big Pilot while it was in for a regulation. I sent it straight back, and they re-polished it (again free of charge), called me from Switzerland to apologise in person, AND sent me an IWC branded Swiss Kubik watch-winder. In both cases (and especially in the case of IWC) the CS was top notch, so let's hope the OP's AD steps up and does the right thing. |
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15 July 2021, 07:02 AM | #71 |
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To the OP er, Not your fault at all but try not to let this take the joy out of life, it s not right, but put in lifes perspective this is minor. I am sympathetic as I am the same way with cars. Then when you give something over for repair and you say, "this item is unscratched and I d like it back the same way" you are a PITA, LOL.
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15 July 2021, 07:03 AM | #72 | |
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Rolex guarantee excludes normal wear-and-tear (notably the wear-and-tear of non-metal bracelets and straps), loss, theft, or damage due to misuse. |
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15 July 2021, 07:09 AM | #73 |
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How can they possibly be that careless handling the watch? who ever is responsible should not be handling watches any longer.
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15 July 2021, 07:40 AM | #74 | |
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OP, you might want to see how much Rolliworks or LAWW would charge to fix this... |
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15 July 2021, 07:47 AM | #75 | |
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*drops car off of lift* |
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15 July 2021, 07:48 AM | #76 | |
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Quote:
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15 July 2021, 10:12 AM | #77 |
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Damn, that would irritate anyone, sorry to see. I agree, scratches should be put there on your own accord, not a dealer doing a simple fix. The response from the manager sounds like they are now back peddling a bit.
As others said, bergeon 7825 + horofix screw driver + thin yellow scotch tape + your labor = hassle free and fun watch tinkering. Sent from my iPhone using Tapatalk |
15 July 2021, 11:32 AM | #78 |
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Sorry to hear about this. It is a bad look for Rolex let alone the dealer. Such a shame on so many levels.
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15 July 2021, 11:53 AM | #79 |
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Of course they did. Hate to have them touch my watch unless they have a watch maker.
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15 July 2021, 12:13 PM | #80 |
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I would have been more angered by this hack trying to get away with gouging your bracelet and then making unprofessional comments. I think I would have said since you have to expect nincompoops to vandalize your property why don't you tell me which car outside is yours. And then I would've ratted her out to her boss.
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15 July 2021, 12:15 PM | #81 |
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was this woman a watchmaker or just jewelry peddler?
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15 July 2021, 12:26 PM | #82 |
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If they don't come through only one thing to do.
Shame them on social media. Facebook. Instagram. Yelp. Google (especially). F-'em - that woman's comment was horrible. Ben |
15 July 2021, 12:28 PM | #83 | |
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Quote:
for repair work they sent everything out Bracelet sizing is all handled by the sales associates or managers The one time I had a watch sized and it was scratched they had a guy in the back who was dedicated to performing bracelet resizing and intaking watches they shipped off for service but that was basically another retail associate I am hoping with the new boutique in the city open they have some actual on site watchmakers |
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15 July 2021, 01:21 PM | #84 |
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That is horrible and I’d blow a gasket
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15 July 2021, 01:32 PM | #85 |
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That's Not Right! I hope they take responsibility and repair it at the very least.
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15 July 2021, 01:52 PM | #86 |
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15 July 2021, 01:55 PM | #87 |
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Totally unacceptable on a $100 watch, let alone a high value timepiece.
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15 July 2021, 03:06 PM | #88 |
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I'm sorry to add to your frustration, but OMG that is terrible! He/she even mangled the screw heads! I have sized numerous late model Rolexes and whatever Loc-Tite that might be used is not that difficult to break with a precision screwdriver. I just recently sized my own solid 18K piece (a first for me) and while I was nervous as it's a softer than SS, I left zero blemishes. You just need a quality screwdriver and for good measure, scotch tape.
DOYFvPcQScC9GNVS+yAsRA by tm3machine, on Flickr |
15 July 2021, 03:14 PM | #89 |
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Is that screw a bit second hand already?
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15 July 2021, 03:32 PM | #90 |
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Yeap, and I would also get a case and bracelet holder. Makes sizing and changes a breeze.
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