Mismatched serial number, full set purchased from grey market dealer

[Incroyable12]

Originally Posted by jimcameron

The watch is stunning and was accompanied by a perfect wooden box

Has Rolex ever provided Wooden Boxes?

The old boxes were wood covered with leather.

[Incroyable12]

Originally Posted by Tricolore66

Back when many AD’s had on-site Rolex certified watchmakers and had parts accounts it wasn’t all that uncommon for dealers to change bracelets and even dials and bezels on brand-new watches. It was actually quite common on Datejust models.

I think a lot of dealers would also upsell the customers on diamond bezels and such that they would change on the spot.

[GGGMT]

I wonder who the seller is.


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[Incroyable12]

Incidentally you can also buy genuine papers on eBay though they're not cheap. I'm not sure why buys them though since all of them have individual serial numbers printed on the paper.

[Tricolore66]

Indeed. I recall display cases with all kinds of diamond bezels in the 80’s, and they really tried to upsell them.

Originally Posted by Incroyable12

I think a lot of dealers would also upsell the customers on diamond bezels and such that they would change on the spot.

[Rado63]

Seen this story too many times. Even if you buy the watch brand new from the AD always check the watch and paperwork serial numbers are a match before you leave the shop. Doesn't matter the brand, always check.

[Meyrin]

Originally Posted by jimcameron

The watch is stunning and was accompanied by a perfect wooden box

Has Rolex ever provided Wooden Boxes?

Yes, sort of! I think the OP means a box like my 1996 14060 came in...wood covered by a sort of green leatherette/fake leather. This is my Sub in its original box:

[2nastie]

The transaction was completed 3 years ago. Whatever mix up that might have happened, I think too much has time passed to remediate it.

Unless you have definitive proof, if I was the grey dealer, how would he know the watch was the same one he sold you or frankly everything in the package was the same.

I would actually be shocked if he was willing to do something.... maybe... just maybe... like others have said, take the watch back at what you paid for it before. If the market has gone up (which it has), he's not going to pay you current market value for it. That's kind of a crazy expectation given that 3 years have gone by with potential gaps in information.

But I can't say this enough, check absolutely everything new or used.

[asiparks]

Originally Posted by Vetracer

Hello all
I’ve contacted the grey market dealer today and I’m waiting to hear back from them tomorrow. My expectation when I speak with them tomorrow is that they will refund me the current retail market value of the watch. Is that what you’d expect too?

so... how did your conversation go?

[Cwillis0001]

I think your expectations are unrealistic.

[Vetracer]

Originally Posted by asiparks

so... how did your conversation go?

I’m still awaiting a callback after the initial callback from them with an apology and to get details.

[JSolution]

Originally Posted by Vetracer

I’m still awaiting a callback after the initial callback from them with an apology and to get details.

I’m intrigued also, any update?

[Ian Macdermott]

The mystery deepens Watson.

[rambo99]

Originally Posted by sensui

You're not getting anything back most likely. Usually there's a grace period and the best is they'll refund you when you send the watch back to them.... Which is clearly way below today's market..... Ask me how I know this lol..... This is what got me to stop trading with a certain dealer. But it's understandable somewhat.... I never take any dealer's words for granted. Check everything after you have the watch.

there should be no grace period, any reputable dealer should at least offer a full refund under this circumstances. what's the point of buy the seller otherwise?

[GGGMT]

Originally Posted by rambo99

there should be no grace period, any reputable dealer should at least offer a full refund under this circumstances. what's the point of buy the seller otherwise?

Doesnt sound like OP bought the seller.

Several requests now: who is the seller?


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[Wahlberg]

Why are you being so vague?

And which watch are you even talking about?

[Cwillis0001]

Originally Posted by rambo99

there should be no grace period, any reputable dealer should at least offer a full refund under this circumstances. what's the point of buy the seller otherwise?

I don't thinks that's gonna happen.

[rambo99]

Originally Posted by Cwillis0001

I don't thinks that's gonna happen.

you mean don't expect a reputable dealer to do a refund like this? why?

[asiparks]

Originally Posted by Vetracer

I’m still awaiting a callback after the initial callback from them with an apology and to get details.

What do they have to think about, seems like a dealer should be able to give you a pretty swift, if not immediate, yea or nay.

Is the dealer contesting your claim, are they thinking they just mixed up papers between watches ? Or were they aware the papers were incorrect and hoped you wouldn't check...?

[rambo99]

Originally Posted by asiparks

What do they have to think about, seems like a dealer should be able to give you a pretty swift, if not immediate, yea or nay.

Is the dealer contesting your claim, are they thinking they just mixed up papers between watches ? Or were they aware the papers were incorrect and hoped you wouldn't check...?

they may need time to contact the seller first, and find out what went wrong in the first place.

[TonyD]

Should have bought it at LL Bean.

Actually LL Bean recently stopped taking returns on ANYTHNG. Too much abuse.

[sensui]

Originally Posted by rambo99

there should be no grace period, any reputable dealer should at least offer a full refund under this circumstances. what's the point of buy the seller otherwise?

Not sure how you read my post. But yes I'm sure any reputable dealer will gladly give him his money back (price paid 3 years ago) if the watch goes back to them in the same condition. But that's not the op wants, he wants the market value difference given to him..... Which for sure the dealer is not under any obligation to do. Dealer made a mistake, but the buyer here didn't check either and that's also a mistake. Long past normal grace period so if the dealer says he wouldn't want to refund (he's entitled but I find it hard to believe since the watch is worth way more now) I wouldn't be surprised either. I've made this exact mistake already with a dealer and chalked it up to learning a lesson. Bought a "full set" but ended up discovering unmatched paperwork. Never again.

[Andad]

Your expectation is that they will refund the current retail market value of the watch?

If it was lower would you accept it?

Ok, I thought not.

Have you watched ‘The Castle’?

[GGGMT]

Who’s the seller?


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[subdownunder]

So? Any update?

Or, is this one of those threads that the OP puts out then disappears into the ether?

Thus leaving us all wondering if it's real or a Troll... and regretting spending time reading.

[Dyim]

A smart grey will just give OP a bit more than what he paid as a good will gesture and take the watch back. Then resell it higher as a naked watch.

Full value at current retail? That's too much and not reasonable IMO.

[KY..]

Originally Posted by Vetracer

To be clear, the serial number on the courtesy grey market dealer card matches the serial number on the watch, but not the manufacturer’s certificate.

So you have a card and a certificate that do not match serials and you did not notice or ask questions about serial verification when purchased.
Whatever the watch is has surely increased significantly in value.
Unfortunately the seller can say you are at fault too since you didn’t at least check the documents immediately upon purchase.
I would think there’s no statute of limitations for watch buying unless it’s a fake watch like the John Mayer fiasco.

[nyyankees]

Need an update!


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[GGGMT]

+1


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[nyyankees]

Strange no follow up!


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