Service question

[Grizzy]

This whole situation seems so stressful. I hope I don’t have this happen to me when I hopefully get my first Rolex

[Zazzles]

Follow up on my daytona service saga, So my daytona is back on it sway to rolex service center to be re-repaired. Expected 4 to 6 weeks.
Watch had hands misaligned by 15 mins, it was also running 6 seconds fast per day now Nd the movement felt really gritty and "off" when winding. Will follow up

[Carguy87]

Originally Posted by Zazzles

Follow up on my daytona service saga, So my daytona is back on it sway to rolex service center to be re-repaired. Expected 4 to 6 weeks.
Watch had hands misaligned by 15 mins, it was also running 6 seconds fast per day now Nd the movement felt really gritty and "off" when winding. Will follow up

Good luck brother! Just read through this thread and caught myself up…what a s&@!show! I hope they get it right this time

[3omar]

Originally Posted by Zazzles

Follow up on my daytona service saga, So my daytona is back on it sway to rolex service center to be re-repaired. Expected 4 to 6 weeks.
Watch had hands misaligned by 15 mins, it was also running 6 seconds fast per day now Nd the movement felt really gritty and "off" when winding. Will follow up

It's really inexcusable that, with RSCs being so backlogged and sloppy, Rolex STILL does not sell 4130 parts to independents with parts accounts. Why prevent people from servicing their watches wherever they want? Especially watches that are out of warranty...

[No SUBctitute]

Originally Posted by Zazzles

Follow up on my daytona service saga, So my daytona is back on it sway to rolex service center to be re-repaired. Expected 4 to 6 weeks.
Watch had hands misaligned by 15 mins, it was also running 6 seconds fast per day now Nd the movement felt really gritty and "off" when winding. Will follow up

Wow, that is really crappy. I'm sorry you are going through that.

SIX seconds off per day. SHEESH. Listen, I know some curmudgeons here like to harass people who care about the accuracy of their watch, but six seconds for a modern Rolex is ridiculous. I have owned multiple automatic Seikos over the past 20 years and they all kept better time that that.

Many of us buy Rolexes because they are engineering marvels. And simply telling time within COSC is not an engineering marvel any longer. Many brands meet COSC and for far less money. A modern Rolex should easily fall within 2 seconds per day, and ideally better.

[DJ2020]

Originally Posted by No SUBctitute

Wow, that is really crappy. I'm sorry you are going through that.

SIX seconds off per day. SHEESH. Listen, I know some curmudgeons here like to harass people who care about the accuracy of their watch, but six seconds for a modern Rolex is ridiculous. I have owned multiple automatic Seikos over the past 20 years and they all kept better time that that.

Many of us buy Rolexes because they are engineering marvels. And simply telling time within COSC is not an engineering marvel any longer. Many brands meet COSC and for far less money. A modern Rolex should easily fall within 2 seconds per day, and ideally better.

I couldn't agree more. Buyers place them on a pedestal and 25 to 50%, can't keep up with a $1k to $3k Longines.

[RFC]

Originally Posted by blufinz52

I recently sent my Sub to the RSC in Dallas. The turn around was 8 weeks. Google Rolex Service Center, Dallas, TX and give them a call. They'll send you instructions on how to send the watch to them. Don't go through an AD, just do it yourself. They are great to work with. PM me if you have questions.

Spot on. Sent 16700 for service to RSC Dallas thru AD. Had it back in 7+ weeks.

[Zazzles]

Originally Posted by Zazzles

Follow up on my daytona service saga, So my daytona is back on it sway to rolex service center to be re-repaired. Expected 4 to 6 weeks.
Watch had hands misaligned by 15 mins, it was also running 6 seconds fast per day now Nd the movement felt really gritty and "off" when winding. Will follow up

Still waiting, closing in on 3 months now, after the first
4 months the spent with it. Definitely disappointed in the experience but not sure what to do about it other than continue waiting I guess. I haven't called to see if they can get an update yet, maybe I'll do that now.

[fskywalker]

Originally Posted by DougFNJ

Thank you guys. Unfortunately I’ve heard of issues with the NY location with marks on the cases and dust under the crystal. I don’t see many complaints on the Dallas location.

The AD also told me this south NJ location that I’ve never heard of is the only RSC that does warranty work which makes zero sense.


Sent from my iPhone using Tapatalk

There is a Rolex Service Center in Lititz, PA which only handle work through AD’s, perhaps that is the one he’s referring to? There are also some AD’s that have in house Rolex service (you get the 2 yr warranty with the RSC card just like with Dallas, NY and Beverly Hills) so may also be one of them


Sent from my iPhone using Tapatalk Pro

[eijiboy]

Originally Posted by Zazzles

Still waiting, closing in on 3 months now, after the first
4 months the spent with it. Definitely disappointed in the experience but not sure what to do about it other than continue waiting I guess. I haven't called to see if they can get an update yet, maybe I'll do that now.

thats sucks. Unacceptable mistake,. They didnt see that hour hand completely off.

[Zazzles]

Originally Posted by Zazzles

Still waiting, closing in on 3 months now, after the first
4 months the spent with it. Definitely disappointed in the experience but not sure what to do about it other than continue waiting I guess. I haven't called to see if they can get an update yet, maybe I'll do that now.

Called for an update and they're expecting an addition 4 weeks, so that'd put us at 4 months for the second repair (or 8 months total spent at service in the last year).
4 months to take it from 5 mins slow per day -> 6 seconds fast per day and hands misaligned by 15 minutes, then an additional 4 months to hopefully(?) get us back to original spec.

Definitely not impressed with Rolex's service. I'm perfectly ok waiting the first 4 months, but when it was a totally inexcusable mistake they made during service, I would have expected some at least moderately expedited service - I certainly do so for all my clients in a situation like this.

Oh well, commiserating online helps.

[Zack1978]

What is the RSC getting these days for a "full service"?

[Zazzles]

Originally Posted by Zazzles

Called for an update and they're expecting an addition 4 weeks, so that'd put us at 4 months for the second repair (or 8 months total spent at service in the last year).
4 months to take it from 5 mins slow per day -> 6 seconds fast per day and hands misaligned by 15 minutes, then an additional 4 months to hopefully(?) get us back to original spec.

Definitely not impressed with Rolex's service. I'm perfectly ok waiting the first 4 months, but when it was a totally inexcusable mistake they made during service, I would have expected some at least moderately expedited service - I certainly do so for all my clients in a situation like this.

Oh well, commiserating online helps.

Got watch back yesterday finally! 3.5 months wait this time. 4 monitors on the previous service in 1H 2022.
Everything looks absolutely perfect this time round.
Hands aligned perfectly, time keeping hasn't deviated by even 1 second over the last 24 hours. Very pleased it's back and dialed in for another 10 years hopefully.
The paperwork I received was from the Long Island NY service center - that had the invoice showing it was repaired under warranty for free, saying 'check hands, check movement'.
But that paperwork was tucked inside of a Rolex Dallas Service Center envelope. So I'm not sure who actually performed the work. Sounds to me like the Long Island center shipped it off to Dallas for Dallas to do the work this time.

[Rafeeq]

Originally Posted by Zazzles

Got watch back yesterday finally! 3.5 months wait this time. 4 monitors on the previous service in 1H 2022.
Everything looks absolutely perfect this time round.
Hands aligned perfectly, time keeping hasn't deviated by even 1 second over the last 24 hours. Very pleased it's back and dialed in for another 10 years hopefully.
The paperwork I received was from the Long Island NY service center - that had the invoice showing it was repaired under warranty for free, saying 'check hands, check movement'.
But that paperwork was tucked inside of a Rolex Dallas Service Center envelope. So I'm not sure who actually performed the work. Sounds to me like the Long Island center shipped it off to Dallas for Dallas to do the work this time.

Wow, that's a frustratingly long time, Zazzles, but I'm glad you have 'er back all corrected at last!

[boychild]

Mine just recently serviced at RSC NY. Only 4 weeks!