brand new daytona damaged

[garyk]

Originally Posted by dannyp

So I take it you'll be bringing your own, and ask the sales rep to change before retrieving your watch ?

Amazing the good ideas that flow from TRF

[airchitect]

My Ad stripped many screws on my blnr years ago. That’s why you don’t have Cari from accounting adjust bracelets


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[airchitect]

They didn’t warm the loctite up before they tried to undo it.


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[defmix]

Same happened to me. Same white gold OF Daytona. The AD managed to take the head off the screw, easy to do especially as the screws are white gold and softer than SS. Funny thing was I was taken by the dealer (Central London) to Rolex at St James round the corner from the AD and they handy seen a 116519LN before. This was Nov 2017 and they had just come out. I had to wait a couple of weeks for them to fit a new OF bracelet and get hold of a white gold screw.

[Demon Barber]

Grey dealer wouldn't be allowed to order a replacement clasp directly from Rolex even if they wanted to.

[madgpol]

Originally Posted by Podmornica

I would demand a brand new clasp and threaten them to forward the photos to Rolex HQ and all the Rolex forums exposing their AD name in case they refuse to order you a new one. Sometimes all these ADs are reacting to are threats and fear of losing new clients.

Hey why the threats? He's been told it can be fixed. Why not listen to what the fix is before threatening to shop him. Give the guy the opportunity to put it right.

Where is the love in this world?

[AbeFroman]

I don’t know how the hell you can take a chunk of of the clasp like that without trying.

I’d push for a new clasp, but not sure how this secondary dealer will handle it. A new PM clasp is very expensive at the RSC. Honestly, it might just be better to return the watch for a full refund and get a different one elsewhere.

I wouldn’t feel comfortable with laser welding at that particular spot either.

[dannyp]

Originally Posted by AbeFroman

I don’t know how the hell you can take a chunk of of the clasp like that without trying.

I’d push for a new clasp, but not sure how this secondary dealer will handle it. A new PM clasp is very expensive at the RSC. Honestly, it might just be better to return the watch for a full refund and get a different one elsewhere.

I wouldn’t feel comfortable with laser welding at that particular spot either.

Knowing now that it was a secondary market purchase, I tend to agree on simply asking for a refund. Otherwise, I’m sure he’ll get a quote from RSC for replacements at which point he can ask dealer to pay for it.

[dannyp]

Originally Posted by Harry-57

It isn't now. What a cowboy. To do that and hand it back to you without comment!

My AD insists on sizing the bracelet unless the watch is a gift for someone who isn't present at the sale. They have never scratched or gouged one, but whenever possible I do it myself. Good tools don't cost a fortune relative to the cost of the watch and as said earlier, nobody will be more careful with your watch than you.

True. But the flip side is:

1. If it goes awry, you’ve only yourself to blame and zero recourse.

2. While you’ll be the most careful, you’re also most likely to hesitate. Hence why no god surgeon should operate on a family member.

[LC23]

is it an AD? If so, they should replace the damage.

[MrMercedes]

Originally Posted by rambo99

dont think it can be repaired. terrible technique and totally reckless, what a disaster! that's why I only buy watches from my AD, never trust grey dealers.

100%

[gnardex]

Ask for a refund and forget this sad story.

Then go to another more serious dealer

[hrjkang]

Originally Posted by dannyp

Knowing now that it was a secondary market purchase, I tend to agree on simply asking for a refund. Otherwise, I’m sure he’ll get a quote from RSC for replacements at which point he can ask dealer to pay for it.

Any idea on how long does it take to hear back from RSC? I sent it to New York from AD in Chicago.

[dannyp]

Originally Posted by hrjkang

Any idea on how long does it take to hear back from RSC? I sent it to New York from AD in Chicago.

Fairly backed up from what I’ve heard, but estimates probably a few weeks. Maybe. Has AD sent it in yet? If not, I’d get them to just ask about cost to order clasp, so you can hang onto watch in the meantime. Just me, though. Especially if that’s the only truly desirable resolution.

[hrjkang]

Originally Posted by dannyp

Fairly backed up from what I’ve heard, but estimates probably a few weeks. Maybe. Has AD sent it in yet? If not, I’d get them to just ask about cost to order clasp, so you can hang onto watch in the meantime. Just me, though. Especially if that’s the only truly desirable resolution.

Thanks! But I have already asked AD to send out my watch yesterday. Anyways I'll hold the dealer accountable. There's no way he didn't notice the damage when he handed me the watch. I was dumb enough to not look closely only to realize that damage a few days later.

The thing is I don't even know how to justify it was done by him if he insists that I did it to the watch myself. Such a bad experience and mistake. I guess I'll have to see what they say when they get back in office tmr. If they refuse to pay for replacement and refund there's nothing I can do

[AbeFroman]

Originally Posted by hrjkang

Any idea on how long does it take to hear back from RSC? I sent it to New York from AD in Chicago.

If mailed in, you’re looking at 3-4 weeks to get through the estimate pipeline. Just asked my contact at the NY RSC earlier.

[Onikage]

Wow. I've never seen a chewed-through clasp like that. The worst damage I've seen done by an AD. Incredible.

[2loaded]

Originally Posted by Onikage

Wow. I've never seen a chewed-through clasp like that. The worst damage I've seen done by an AD. Incredible.

Blind posts...
He bought it used from watchguynyc.

[Onikage]

Originally Posted by 2loaded

Blind posts...
He bought it used from watchguynyc.

True enough. I must have missed that.

[startrolexendrolex]

I didn't know they allowed the watchmaker to use crowbar to work on watches.

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[hrjkang]

Originally Posted by 2loaded

Blind posts...
He bought it used from watchguynyc.

The worst part is that they labeled this watch as new and "unworn" then did this to it. If it was a used one I would pay for less

[Megalobyte]

Ask why they chose to use a chainsaw.

[rambo99]

Originally Posted by Megalobyte

Ask why they chose to use a chainsaw.

simply because they are not trained! and that's the risk one should take for going grey. I think the most probable outcome is OP need to accept it and wears a PM daytona with a damaged clasp.

[2loaded]

Originally Posted by hrjkang

The worst part is that they labeled this watch as new and "unworn" then did this to it. If it was a used one I would pay for less

Totally, however "new" can only come from the AD. "Unworn" and other conditions are from the secondary market. Someone used an oversized screwdriver and handled it very poorly. Some ADs are guilty of this as well..

[Bigsoftee]

Incredibly dishonest of the AD not to own up when it was done, and agree for a new clasp.

[rmwill]

Doubt it was a Rolex AD. Probably a grey dealer with bad tools.

[ap1]

So bad. Sorry for this. I’ve had my share of screws butchered from AD.

[Demon Barber]

Fellas, read the thread. It wasn't an AD. It was a grey dealer.

[Demon Barber]

Almost certainly what happened here is that the grey dealer doesn't have the right tools. Looks to me like he used needle nose pliers instead of a spring bar tool, and an oversized flat head screw driver not designed for watches, forced it into the screw head, and scraped the shit out of the screw head and link screw hole.

[hrjkang]

Just talked to the grey dealer today and he told me he can replace a new clasp from his AD for me. So I'll see how that goes.