“New” Rolex Sub has lug scratches - warranty issue?

[Auto16610]

Originally Posted by Vivo Libre

Thanks everyone for the input and guidance.

My dealer agreed he represented the watch as “new/unworn” and that the watch was gouged pretty badly when removing the bracelet to check the serial number apparently, and refunded me.

Isn't the serial number near the dial under the crystal?

[drrd]

Originally Posted by Vivo Libre

…removing the bracelet to check the serial number apparently

Sure your piece isn’t a 2002? ;)

[Trailboss516]

Glad you got your money back. Be a little more careful inspecting the watch next time.

[fskywalker]

Originally Posted by Vivo Libre

Thanks everyone for the input and guidance.

My dealer agreed he represented the watch as “new/unworn” and that the watch was gouged pretty badly when removing the bracelet to check the serial number apparently, and refunded me.

Great news! Hopefully next time you fully inspect the watch before doing the purchase. Prices are going down and think should not be difficult to find a truly mint piece for less than what you paid.


Sent from my iPhone using Tapatalk Pro

[joshinbrooklyn]

Originally Posted by Roger Lococco

Great outcome

Indeed, great outcome, OP. Glad this worked out for you in the end.

Agree with others here about avoiding this dealer in the future. It seems they knowingly misrepresented the condition of the watch when they sold it to you.

[worldofoyster]

forget about the warranty, you were buying a new/unworn watch and apparently the watch is damaged in some ways. return it and dont do business with the seller again. i doubt the seller didn't notice all these before selling you the watch for outrageous premium